This hotel is modern and appealing with striking décor. It is famous for its enhanced bedding and quality furnishings. Evening room service is available.
103 units. 4 stories, interior corridors. Accessibility (Call).
Cons: The beds were horrible. Didn't get a restful sleep for 2 nights and ultimately had to go to a different hotel. The placement of the toilet paper was inconvenient. Paying for breakfast was a disappointment since nearby hotels offered free hot breakfast. The curtains wouldn't close enough to make the room dark. The little fridge never got cold enough and made an on off sound that would wake us up.
9.6
Al
Exceptional
family with young children
09-06-2016
Pros: Very clean great location
Cons: For the price of the room you had to buy breakfast
10.0
Celia
Exceptional
review category group of friends
08-31-2016
Pros: Excellent Breakfast!!!
Cons:
8.8
Traveler
Excellent
family with young children
08-31-2016
Pros: Clean and convenient location.
Cons: Noise outside during the night
6.7
Elizabeth
Pleasant
young couple
08-30-2016
Pros: The room was nice and spacious. The hotel in general was very clean and had nice amenities (pool, fitness center, computer/printer).
Cons: For $150 a night, there should be a complimentary breakfast. Nothing extravagant but muffins or bagels with some fruit would be nice.
Additionally, the showers need to have non-slip liners in them - I did slip and fall the first night so I just took it easy the next night.
9.6
Debra
Exceptional
family with young children
08-25-2016
Pros: Great staff, beautiful furnishings; loved the appliances in our room.
Cons: The beds could be a little more comfortable. We still slept well, though. Nice and quiet. Hotel guests were so nice.
3.3
Ramon
Poor
review category group of friends
08-24-2016
Pros:
Cons: Bad Location Bed was Bad for $240 Had big rut on one side
10.0
Margaret
Exceptional
family with older children
08-20-2016
Pros: Comfortable bed. I slept like a baby
Cons: Nothing
8.3
Mercedes
Very Good
young couple
08-19-2016
Pros:
Cons: The beds were really hard
4.2
Bernie
Disappointing
family with older children
08-14-2016
Pros:
Cons: The bed was "horrific", woke up with the worst back pain and neck pain I had ever had in years!!!! My daughter who is 33 also woke up with severe back pain. The comforters on the bed fell OFF ALL night long and kept me/dtr.and grandchildren awake trying to stay warm. They were horrible!!!! This is the WORST hotel I have stayed at in years, even WORSE than Mexico!! The furniture in lobby is old/worn looking. I ate a blueberry type muffin/cookie thing that evening when arriving from the lobby and it was HARD as a rock!!!
9.6
Kate
Exceptional
family with older children
08-14-2016
Pros: The room was just what we needed.
Cons:
2.9
Melissa
Poor
young couple
08-11-2016
Pros: Nothing.
Cons: They gave us a handicap room and wouldn't let us switch. The staff was very unhelpful and rude and they said that we should not have booked through a third party that it was booking.com fault that we had a handicap room.
10.0
Todd
Exceptional
family with older children
08-08-2016
Pros: Nice soft towels, very clean, and friendly staff.
Cons: Breakfast was expensive, not a good value in my opinion.
8.3
Kim
Very Good
family with older children
08-08-2016
Pros: Traveled with our older grandchildren. The suite was very comfortable and the girls (and Grandpa) loved the cookies that were avaiable one afternoon when we were there.
Cons: That the cookies wernt available the second afternoon. (hehehe)
10.0
William
Exceptional
family with older children
08-07-2016
Pros: Great beds, close to Schlitterbaun
Cons: Carts are lousy airport carts.
7.5
Mark
Good
family with young children
08-07-2016
Pros: Location & cleaniness of the facility were good. Kids had fun in the pool & breakfast was great.
Cons: We were under impression that breakfast was included but that's ok. Nice size portions for the price.
10.0
Christel
Exceptional
mature couple
08-04-2016
Pros: Both receptionist were very nice and helpful. The room was very comfortable and the hotel overall was very clean. These aspects were greatly appreciated because we were traveling LA to Miami and needed a good place to rest.
Cons: No complaints
6.7
Jeffrey
Pleasant
family with young children
08-04-2016
Pros:
Cons: The adjustable firmness of beds weren't working. Was like sleeping on a concrete slab. Not my preference.
6.7
Jb
Pleasant
family with older children
08-04-2016
Pros: Beds were comfortable. Was clean but could have been cleaner.
Cons: Had m&ms under chair and tub could have been cleaner.
6.3
Michelle
Pleasant
family with young children
08-03-2016
Pros: The pool was very clean as well as the room.
Cons: The free wi-fi was horrible, took forever to load anything. The staff in the dinning section was terrible, unorganized, had to ask for eating utensils every time we ate and very very slow. The bed showed to be adjustable, it was not, was extremely uncomfortable. The air conditioner must have been on a timer because every time we left and came back to the room it was reset to a higher temp, it even reset during the night and I would have to get up and adjust it. I was unable to get ready to go out without having to check on the ac because it would get to hot to dress, my make up would actually run off my face before I could get ready if I didn't keep a check on the ac.
6.3
Michelle
Pleasant
family with young children
07-31-2016
Pros:
Cons: Our first night there they seemed to be short staffed. I called down to front office to request extra pillow and blanket. Instead of bringing it to my room I had to go downstairs and get it myself. Also the bed was very hard and not comfortable at all.
9.6
Michelle
Exceptional
mature couple
07-27-2016
Pros: The service was wonderful-from the front desk to the waitstaff at breakfast.
Cons: Thin walls-could hear the people next to us talking all night long, as well as highway traffic
7.9
Raquel
Good
family with young children
07-26-2016
Pros: Sleep # bed did not work
Cons: Wish the bed worked
7.1
Callie
Good
family with young children
07-25-2016
Pros: The hotel and staff was nice. My only issue was no complimentary breakfast. At $9.95 a person that's $50 for my family. Me, nor my 3 kids would ever be able to eat enough food to cover that on a buffet.
Cons: $9.95 for breakfast!
7.5
Jm
Good
family with young children
07-20-2016
Pros: The room was clean and air conditioning was great. People were friendly.
Cons: Beds were hard and not enough pillows.
6.7
Waterparkgoer
Pleasant
family with older children
07-11-2016
Pros: Breakfast was extra but service was great
Cons: Really rude check in employee
9.0
Jeff
Wonderful
Family with Young Children
07-10-2016
Pros: was convenient to everything and comfortable.
Cons: i wish it would have been a 2 bedroom but other than that no complaints.
5.8
Stephen
Okay
mature couple
07-07-2016
Pros:
Cons: I had a non smoking room , room smell strong of cigarette smoke.
10.0
Richard
Exceptional
Traveling as Couple
07-06-2016
Pros: Consistency in presentation,staff,rooms ,food,cleanliness,etc
Cons: No
8.8
Jenny
Excellent
family with older children
07-05-2016
Pros: Cleanliness
Cons: Our key card did not work two days in a row
7.9
Stephanie
Good
family with older children
07-02-2016
Pros: Location was great. Air was great.
Cons: Eating at the hotel is a mistake. There is not enough staff to take care of the dining area both for dinner or breakfast. You will wait a very long time for dinner or bar drinks since the person running the desk is also taking orders at the tables.
10.0
Don
Exceptional
family with young children
06-29-2016
Pros: everything was very good, the staff was very helpful and friendly, the food was wonderful, very comfortable beds, we are very pleased looking forward to coming back soon!
Cons: i can't find any complaints about anything.
7.1
Rebecca
Good
review category group of friends
06-29-2016
Pros:
Cons: The maid service I felt was lacking. Some of the items were not replaced consistently which was a little frustrating. One day they came early and we told them we were still in the room and they never came back so our room did not get cleaned nor was the coffee bar replenished which was disappointing.
6.7
David
Pleasant
mature couple
06-14-2016
Pros: We didn't have breakfast @ the hotel but the bed seemed too firm for our liking. Still a relatively positive experience.
Lighting in the bathroom could have used a few more watts but was just right if you wanted dinner by candlelight.
Cons: Lighting in the bathroom area and that we were put in a handicap room without notification.
10.0
Norm
Exceptional
mature couple
06-14-2016
Pros: The beds were great! Great showers!
Loved there breakfast choices!
Great location!
Cons: Nothing
9.0
Stacie
Wonderful
Family with Teens
06-07-2016
Pros: The beds were very comfortable and the rooms were very spacious for a family of 4. After driving around, the hotel is very close to everything in the area.
Cons: Breakfast, for the price of the room breakfast should have been included like most hotels in the area. Other than that I loved our stay.
10.0
Dale
Exceptional
mature couple
06-06-2016
Pros: Internet , computer ,bar and printer
Cons: Nothing
9.6
Sharon
Exceptional
review category group of friends
06-05-2016
Pros: AC vent rattled so bad it was really annoying and sleep disturbing. Otherwise. All was very good
Cons:
8.8
Carol
Excellent
mature couple
06-01-2016
Pros: Nice room and accommodating staff.
Cons:
9.2
Daniel
Wonderful
family with older children
05-31-2016
Pros: Cleanlyness was great!
Cons: Very little parking in back.
5.4
Belinda
Fair
family with older children
05-15-2016
Pros: Pool, patio
Cons: Beds are of very poor quality, had a dysfunctional restroom exhaust vent, no complimentary water bottle for Keurig.
8.8
Jeffery
Excellent
family with young children
05-11-2016
Pros:
Cons: The beds took some getting used to.
6.3
Tomas
Pleasant
mature couple
05-11-2016
Pros: Good lokation for tourism in the area, I.e. New Brounfels wither surroundings
Cons: Food not good, breakfast bad and no restaurant facility for dinner
10.0
Ben
Exceptional
review category group of friends
05-10-2016
Pros: The staff ...
Cons: Leaving
10.0
Rose
Exceptional
mature couple
05-04-2016
Pros: Large room, comfy bed and pillows,
Cons: Mold in Shower Grout in room 115 needs to be cleaned. Otherwise everything else was spotless!!
7.1
Kourtney
Good
review category group of friends
05-02-2016
Pros: Nice and updated
Cons: Floor next to bed was wet and dirty, put a towel over it and was yellow/brown when we picked up the towel. Fire alarm went off at 3:30am and did not like how it was all handled! Staff told my friends and I to just stay put, they didn't THINK it was anything, but were checking it out...
7.5
Darlene
Good
review category group of friends
04-26-2016
Pros: breakfast was great - the staff was very friendly and aimed to please
Cons: big dip in mattress on both beds - a little uncomfortable - bed linens were slippery [blanket and bedspread] because of fabric content and slipped off bed all night
9.2
Jamie
Wonderful
family with older children
04-22-2016
Pros: Breakfast included in hotel room rate. Newspaper delivered to door. Restaurant guide in room. Bible in room.
Cons: See above and tub/shower was very slippery. Should include mat.
9.6
Cristina
Exceptional
review category group of friends
04-10-2016
Pros: Staff was very friendly and accomodating
Cons: In the morning, the hallways were very warm; almost as if the air wasn't working porperly, however, our room was not affected.
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