This is a modern and appealing hotel with an ultra striking décor. It is famous for its enhanced bedding and quality furnishings. Evening room service is available. It is located at north end of town, set back from the interstate frontage road.
103 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Front desk very helpful and friendly. Very clean.
Cons: There was no vent in the bathroom which seems odd. The bed supposedly could be changed from hard to soft but it didn't change with adjustments.
6.7
Dennis
Pleasant
solo traveller
06-24-2017
Pros: Real clean, amazing staff
Cons: The bed was horrible, there was a switch to choose softness but that controlled only one side of the bed
9.0
Mary
Wonderful
Solo Traveler
06-23-2017
Pros: Very nice and new
Cons: For the price I would expect breakfast to be included.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Was clean.
Cons: No comp. breakfast. No safety strips or mat in very slippery tub. Faucet in room was loose. Partitions in main bathroom need repair - desk clerk said that was someone else's department. No survey form to list these observations either - I asked.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: convenient location for Schlitterbahn, nice having Keurig coffee maker in the room.
Cons: front desk staff not friendly or personable upon arrival.
2.0
Henry
Poor
Family with Young Children
06-23-2017
Pros: It smelled of gas in the reception area and when I asked was rebuffed.
Cons: A poor advertisement for a Hilton.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: The location was great, hotel was clean and up to date. Staff was very friendly and helpful.
Cons: The beds were rock hard so very little sleep, with the price charged per room there should be a complimentary breakfast.
10.0
Marion
Exceptional
Business Traveler
06-23-2017
Pros: Clean, quiet, always a good stay!
Cons: N/a
8.0
Colin
Very Good
Traveling as Couple
06-23-2017
Pros: We've stayed there before - the beds are comfortable, the rates are reasonable, cleanliness is top notch.
Cons: The staff were not overly friendly - not unfriendly by any means, but we didn't really feel any warmth or welcoming this time.
7.0
Verified Hotel Guest
Good
Business Traveler
06-23-2017
Pros: Location
Cons: Bed was terrible. Temprapefic beds are not for everyone Hotel and room smelled musty like there had been a water leak
10.0
Tami
Exceptional
Family with Teens
06-23-2017
Pros: New and clean
Cons: Wish breakfast was included.
10.0
James Mark
Exceptional
Family with Young Children
06-23-2017
Pros: Great location Modern facility Great price Friendly staff
Cons: No complementary breakfast
10.0
Jack
Exceptional
Family with Young Children
06-23-2017
Pros: Hotel felt very safe and well lit.
Cons: No free breakfast.
10.0
Henry
Exceptional
Traveling as Couple
06-23-2017
Pros: Perfect location. ..
Cons: Check in time after 4pm kind of late for us driving from out of town
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: This hotel is clean, new, and staff are very friendly.
Cons: The mattress on our kind bed was very hard and uncomfortable.
10.0
Richard
Exceptional
Traveling as Couple
06-23-2017
Pros: Consistency in presentation,staff,rooms ,food,cleanliness,etc
Cons: No
3.0
Stephen
Poor
Family with Young Children
06-23-2017
Pros: Room and grounds property exceeded my expectations.
Cons: Front desk staff was young and untrained and had to escalate to management twice to get a request addressed. Staff was rude and belligerent.
10.0
Ellen
Exceptional
Traveling as Couple
06-23-2017
Pros: Quiet
Cons:
5.0
Glenn
Fair
Traveling as Couple
06-23-2017
Pros: location
Cons: The mattress selector was broken and bed was very hard and uncomfortable. Breakfast consisted of free coffee. I could buy cereal or fruit or full breakfast. I could have stayed next door and would have had a free continental breakfast and good bed.
9.0
Robin
Wonderful
Family with Teens
06-23-2017
Pros: Look & feel like a new property, very clean smell! Comfortable and great location
Cons:
3.0
Shawn
Poor
06-23-2017
Pros:
Cons: Initial room that i was given was a smoking room. I asked the lady at the front desk for a restaurant tecommendation which she gave me but then her coworker began arguing with her, in front of me, about the quality of the restaurant she recommended.
1.0
Verified Hotel Guest
Very Poor
06-23-2017
Pros: The bed was very uncomfortable. No bible in room. Room was small. Staff was unfriendly. Was not worth the price we paid.
Cons:
10.0
Raenell
Exceptional
review category group of friends
06-15-2017
Pros: Staff were very friendly and helpful.
Cons:
10.0
Schlitterbahn
Exceptional
family with young children
06-13-2017
Pros: Cleanliness and location
Cons: N/a
7.1
Jackie
Good
young couple
06-12-2017
Pros:
Cons: Television selection was poor. No channel guide on tv. No sports and hard to find news and weather.
8.8
Rachel
Excellent
review category group of friends
06-04-2017
Pros: Easy access from the highway
Cons: Room service was stated on the in room guide as available until 11pm. We were told by the front desk that the on site restaurant was open until 10pm. We attempted to order at 945pm. After no answer, talking to the front desk, trying again with no answer, we were told by the front desk that "the chef decided to close early because they were slow". Very disappointing! Will not stay at this Hilton again.
10.0
Brent
Exceptional
family with young children
05-30-2017
Pros: Nice beds!
Cons: Sun goes behind building and is blocked from the pool.
7.1
Gary
Good
young couple
05-17-2017
Pros: Breakfast staff were lovely as were all the receptionists and bar staff. Nice pool, with plenty chairs, tables with umbrellas, and sunbeds. Easy access to hotel from Freeway and plenty on-site parking. Lots of places to eat within a short driving distance, which is just as well as the restaurant menu is limited and expensive. The beds are very comfortable, and have a degree of adjustment available so you can dial up and down the firmness of the mattress.
There is a guest laundry, and for a couple of dollars, you can wash and dry clothes in just over an hour. Laundry products are available to buy from the convenient 'pantry' situated next to Reception.
Cons: Air-con was too noisy to use at night. Breakfast is not included in the room rate. Restaurant menu is limited and expensive.
9.5
Joyce
Exceptional
family with young children
05-13-2017
Pros: The bed was fluffy and the bed linen comfortable, light, fresh and clean.
I had a good night sleep. Nice large fluffy bath towels in the bathroom.
The front desk staff was friendly and helpful.
Cons: Should not be a charge for breakfast, it t should be free.
The bath tub was quite slippery. I used a hand towel in the tub to keep from falling.
7.5
Angelina
Good
review category group of friends
05-07-2017
Pros: - Lots of space in the room- Only about 10min drive to Gruene, which is where we wanted to spend time at - Beds can be set to a range from soft to firm- Hot water and coffee at entrance
Cons: - The receptionist checking us in was somewhat strange. In particular he was making comments about us booking via booking.com instead of via Hilton directly
9.2
Dezakane
Wonderful
family with young children
05-07-2017
Pros: Love the breakfast here!
Cons: The grout in the shower is cracking, which could lead to mold...
10.0
Anonymous
Exceptional
family with young children
05-02-2017
Pros: The ability to change the firmness of the bed
Cons: N/a
7.1
Vanessa
Good
family with young children
05-01-2017
Pros:
Cons: Price.....We travel and stay in hotels frequently and I did not think this property and this room and accommodations rate the price charged.
6.7
Harry
Pleasant
young couple
05-01-2017
Pros: Clean. Quiet
Cons: Bed too hard
5.4
Matthew
Fair
young couple
04-17-2017
Pros: Easily accessible
Cons: Adjustable bed was not adjustable and was like sleeping on a rock. Not enough pillows and the pillows we had were flat.
10.0
Martin
Exceptional
family with young children
03-27-2017
Pros: Great location and very clean and staff was very helpful overall a great trip experience.
Cons:
5.0
Sara
Fair
family with young children
03-14-2017
Pros: Nice lobby area, rooms were clean and comfortable.
Cons: We were on the top floor and there was a loud fan going constantly, we thought it was the bathroom fan but the maintenance guy said it was something from the roof. Very hard to sleep, front desk did not offer to help.
10.0
Wwafrr
Exceptional
young couple
03-02-2017
Pros: All areas were excellent. Most impressive, was the front desk accommodating our early checking request, that set the tone for and great stay.
Cons:
10.0
Anonymous
Exceptional
young couple
02-28-2017
Pros: Really close to the historic town of Gruene and 35.
Cons:
9.2
Terrence
Wonderful
young couple
02-27-2017
Pros: Very friendly and helpful front desk staff!
Cons:
8.8
Robert
Excellent
young couple
02-19-2017
Pros:
Cons: The coffee pot not user friendly!
9.6
Lisa
Exceptional
young couple
02-12-2017
Pros: Wanted a quiet and relaxing weekend and that was well delivered
Cons:
10.0
Gloria
Exceptional
young couple
02-03-2017
Pros: easy check in check out, friendly staff, great price, will stay there again, and recommend
Cons:
8.8
Maria
Excellent
family with young children
01-29-2017
Pros: Food
Cons: I fell in the tub.
10.0
Michael
Exceptional
young couple
01-26-2017
Pros: We bought one after staying with you!
Cons: We're repeat customers--like it very much!
5.0
Wally
Fair
young couple
01-25-2017
Pros: Good location
Cons: Beds were horrible mattresses were supposed to adjust but were broken. Additional charge for breakfast
9.2
James
Wonderful
young couple
01-20-2017
Pros: Room clean and comfortable. Quiet.
Cons: Hilton Garden Inn does not include even continental breakfast. Doughnuts, cereal, bagels and coffee would at least be reasonable. Cooked breakfast I understand the cost. The competition does provide.
10.0
Anonymous
Exceptional
young couple
01-16-2017
Pros:
Cons: The bed was hard even after adjusting it.
9.2
Anonymous
Wonderful
review category group of friends
01-10-2017
Pros: clean room and very comfortable beds
Cons: no complimentary breakfast
4.6
Anthony
Disappointing
solo traveller
01-08-2017
Pros: Breakfast was great. Facilities down in lobby was clean.
Cons: Customer service when I arrived was terrible. I had to call the front desk to get some one to come up front after waiting 5 to 8 minutes. Also when I got to the room it was still partially dirty. Old fast food wrappings and other customers socks left underbed.
;detailController.handleFacebook('SEO','Hilton Garden Inn New Braunfels', '202997', 'ACCOMMODATION', '3', '', '', 'http://aff.bstatic.com/images/hotel/max500/323/3238864.jpg', 'New Braunfels', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hilton Garden Inn New Braunfels', '202997', 'ACCOMMODATION', '3', '', 'http://aff.bstatic.com/images/hotel/max500/323/3238864.jpg', 'New Braunfels', '', '', '', '');){kind=link}
