This is a modern and appealing hotel with an ultra striking décor. It is famous for its enhanced bedding and quality furnishings. Evening room service is available. It is located at north end of town, set back from the interstate frontage road.
103 units. 4 stories, interior corridors. Accessibility (Call).
Pros: We've stayed there before - the beds are comfortable, the rates are reasonable, cleanliness is top notch.
Cons: The staff were not overly friendly - not unfriendly by any means, but we didn't really feel any warmth or welcoming this time.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-15-2017
Pros: This hotel is clean, new, and staff are very friendly.
Cons: The mattress on our kind bed was very hard and uncomfortable.
9.0
Stacie
Wonderful
Family with Teens
09-15-2017
Pros: The beds were very comfortable and the rooms were very spacious for a family of 4. After driving around, the hotel is very close to everything in the area.
Cons: Breakfast, for the price of the room breakfast should have been included like most hotels in the area. Other than that I loved our stay.
10.0
Ellen
Exceptional
Traveling as Couple
09-15-2017
Pros: Quiet
Cons:
9.0
Robin
Wonderful
Family with Teens
09-15-2017
Pros: Look & feel like a new property, very clean smell! Comfortable and great location
Cons:
3.0
Shawn
Poor
09-15-2017
Pros:
Cons: Initial room that i was given was a smoking room. I asked the lady at the front desk for a restaurant tecommendation which she gave me but then her coworker began arguing with her, in front of me, about the quality of the restaurant she recommended.
1.0
Verified Hotel Guest
Very Poor
09-15-2017
Pros: The bed was very uncomfortable. No bible in room. Room was small. Staff was unfriendly. Was not worth the price we paid.
Cons:
10.0
Rhonda
Exceptional
Family with Teens
09-15-2017
Pros: Loved the whole experience! Very nice stay!
Cons: No not really...
10.0
Debra
Exceptional
family with young children
09-11-2017
Exceptional
Pros: Morning coffee and cookies
Cons:
10.0
Mark
Exceptional
family with young children
09-04-2017
Excellent en perfect hotel if...
Pros: Everything was superb in general, next time wen I travel I will definitely come to Hilton en stay for extra days
Cons: I liked everything
10.0
Kimberly
Exceptional
family with young children
08-31-2017
Exceptional
Pros: The breakfast
Cons:
10.0
Tracey
Exceptional
young couple
08-07-2017
Will stay here again
Pros: Rooms were very nice
Cons: I don't have any complaints
10.0
Ashley
Exceptional
family with young children
08-01-2017
great
Pros: staff was super friendly I loved it
Cons:
7.1
Jennifer
Good
young couple
08-01-2017
Comfortable
Pros:
Cons: Breakfast was not included. None of the fitness machines worked.
10.0
Andrew
Exceptional
solo traveller
08-01-2017
Best value in new Braunfels...
Pros: Incredible breakfast and customer service
Cons: Wish I could've stayed longer
2.9
Paris
Poor
solo traveller
08-01-2017
Fabuloso is a cheap smell
Pros:
Cons: The front and halls smell so strong of Fabuloso give me a sinus headache and people eat in the front of hotel the smell is not good for the people eating breakfast or lunch if I new that the hotels smells so strong I would not stay there I booked my room ahead of time and asked for no smells in the room they should have call me and explain the cleaning lady uses to much fabuloso and she thought it was wonderful to use so much fabuloso she talked about it when I was trying to check in and then the front desk saided my payment was not going threw and I had to call my bank to get confirmation number , then manger ran over and saided Iam sorry , I finded the right code this made me upset and ruinied my birthday stay at this hotel and bed was not comfortable my so-in law slept on the side chair the bed hurt his back and my back was hurting me in the morning when I checked out the manger asked me if very thing was good I looked at him and saided ok because I didn't want my blood pressure to go up and nothing was going to happen they got my money
10.0
Donna
Exceptional
review category group of friends
07-31-2017
Exceptional
Pros: Room, breakfast
Cons:
9.2
Jeanne
Wonderful
family with young children
07-27-2017
Superb
Pros: Free parking! Friendly and accommodating staff.
Cons: We were not able to adjust the comfort level of the beds and they were a little hard.
9.2
Simone
Wonderful
review category group of friends
07-27-2017
Very comfortable and safe feeling
Pros: Chicken sandwich was very tasty
Cons: Better price
10.0
Keith
Exceptional
young couple
07-27-2017
Exceptional
Pros: The staff was very friendly and accommodating and the breakfast was excellent.
Cons:
2.5
Rick
Poor
family with young children
07-27-2017
Very poor
Pros: Have never stayed at hotel where we were not greeted at all our entire stay horrible customer service
Cons: Bed customer service staff cleaning staff not friendly either
10.0
Richard
Exceptional
family with young children
07-25-2017
Exceptional
Pros: Really enjoyed our stay
Cons:
8.3
Lisa
Very Good
review category group of friends
07-24-2017
Very good
Pros: Liked the keurig
Cons: The bed degree of softness was adjustable but I don't know that it worked. Better brands of coffee in Keurig.
10.0
Charles
Exceptional
family with young children
07-22-2017
Great hotel, very clean, friendly...
Pros: Great overall stay
Cons:
10.0
Jill
Exceptional
review category group of friends
07-21-2017
Great place to stay, convenient...
Pros: Great location, staff very friendly and helpful, rooms and beds were nice and comfortable.
Cons: Nothing
10.0
Stacy
Exceptional
family with young children
07-18-2017
Exceptional
Pros: location and the pool
Cons:
7.9
Oakie
Good
review category group of friends
07-09-2017
Great location.
Pros: Close to all the fun stuff! Gruene and river tubing.
Cons: The hotel couldn't process my credit card that I wanted to use, due to their switching over to a new system.
10.0
Edward
Exceptional
family with young children
07-07-2017
Hilton Garden Inn New Braunfels...
Pros: The rooms were spotless! The best hotel we have stayed in. Definitely a must book next time on vacation and highly recommend!
Cons: No complaints from us!
10.0
Aaron
Exceptional
family with young children
07-06-2017
4th of July family vacation!
Pros: Everything was great! Waitresses that worked on July 4th at breakfast were so busy, but they were so attentive to everyone and did an excellent job! Front greeting staff when you came in welcomed you every time you came in the door! We enjoyed our trip!
Cons: Nothing, everything was great!
10.0
Olga
Exceptional
family with young children
07-05-2017
Exceptional
Pros: Excellent personnel
Cons:
5.8
Inez
Okay
family with young children
07-02-2017
Okay
Pros: It has Queen Suite with Two Queen Beds
Cons: Lighting in the room is dark. Air con control doesn't work well.
8.8
Laura
Excellent
review category group of friends
06-26-2017
Fabulous
Pros: Front desk very helpful and friendly. Very clean.
Cons: There was no vent in the bathroom which seems odd. The bed supposedly could be changed from hard to soft but it didn't change with adjustments.
6.7
Dennis
Pleasant
solo traveller
06-24-2017
Pleasant
Pros: Real clean, amazing staff
Cons: The bed was horrible, there was a switch to choose softness but that controlled only one side of the bed
10.0
Raenell
Exceptional
review category group of friends
06-15-2017
Cool retreat after a hot...
Pros: Staff were very friendly and helpful.
Cons:
10.0
Schlitterbahn
Exceptional
family with young children
06-13-2017
Exceptional
Pros: Cleanliness and location
Cons: N/a
7.1
Jackie
Good
young couple
06-12-2017
Comfortable
Pros:
Cons: Television selection was poor. No channel guide on tv. No sports and hard to find news and weather.
8.8
Rachel
Excellent
review category group of friends
06-04-2017
Fabulous
Pros: Easy access from the highway
Cons: Room service was stated on the in room guide as available until 11pm. We were told by the front desk that the on site restaurant was open until 10pm. We attempted to order at 945pm. After no answer, talking to the front desk, trying again with no answer, we were told by the front desk that "the chef decided to close early because they were slow". Very disappointing! Will not stay at this Hilton again.
10.0
Brent
Exceptional
family with young children
05-30-2017
Weekender
Pros: Nice beds!
Cons: Sun goes behind building and is blocked from the pool.
7.1
Gary
Good
young couple
05-17-2017
Good base for a short...
Pros: Breakfast staff were lovely as were all the receptionists and bar staff. Nice pool, with plenty chairs, tables with umbrellas, and sunbeds. Easy access to hotel from Freeway and plenty on-site parking. Lots of places to eat within a short driving distance, which is just as well as the restaurant menu is limited and expensive. The beds are very comfortable, and have a degree of adjustment available so you can dial up and down the firmness of the mattress.
There is a guest laundry, and for a couple of dollars, you can wash and dry clothes in just over an hour. Laundry products are available to buy from the convenient 'pantry' situated next to Reception.
Cons: Air-con was too noisy to use at night. Breakfast is not included in the room rate. Restaurant menu is limited and expensive.
9.5
Joyce
Exceptional
family with young children
05-13-2017
My stay was enjoyable, I...
Pros: The bed was fluffy and the bed linen comfortable, light, fresh and clean.
I had a good night sleep. Nice large fluffy bath towels in the bathroom.
The front desk staff was friendly and helpful.
Cons: Should not be a charge for breakfast, it t should be free.
The bath tub was quite slippery. I used a hand towel in the tub to keep from falling.
7.5
Angelina
Good
review category group of friends
05-07-2017
Lots of space and convenient...
Pros: - Lots of space in the room- Only about 10min drive to Gruene, which is where we wanted to spend time at - Beds can be set to a range from soft to firm- Hot water and coffee at entrance
Cons: - The receptionist checking us in was somewhat strange. In particular he was making comments about us booking via booking.com instead of via Hilton directly
9.2
Dezakane
Wonderful
family with young children
05-07-2017
Very nice stay in New...
Pros: Love the breakfast here!
Cons: The grout in the shower is cracking, which could lead to mold...
7.1
Vanessa
Good
family with young children
05-01-2017
Nice but not worth the...
Pros:
Cons: Price.....We travel and stay in hotels frequently and I did not think this property and this room and accommodations rate the price charged.
6.7
Harry
Pleasant
young couple
05-01-2017
Pleasant
Pros: Clean. Quiet
Cons: Bed too hard
5.4
Matthew
Fair
young couple
04-17-2017
Not very comfortable.
Pros: Easily accessible
Cons: Adjustable bed was not adjustable and was like sleeping on a rock. Not enough pillows and the pillows we had were flat.
10.0
Martin
Exceptional
family with young children
03-27-2017
Awesome
Pros: Great location and very clean and staff was very helpful overall a great trip experience.
Cons:
5.0
Sara
Fair
family with young children
03-14-2017
Passable
Pros: Nice lobby area, rooms were clean and comfortable.
Cons: We were on the top floor and there was a loud fan going constantly, we thought it was the bathroom fan but the maintenance guy said it was something from the roof. Very hard to sleep, front desk did not offer to help.
10.0
Wwafrr
Exceptional
young couple
03-02-2017
We found Hilton world wide...
Pros: All areas were excellent. Most impressive, was the front desk accommodating our early checking request, that set the tone for and great stay.
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