Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
AAA Inspector Notes
Rooms suit business travelers' needs best. Units offer large desks and king rooms offer sofas for those who like to get comfortable while working. Most bathrooms have spacious granite counter tops.
61 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Very Friendly staff and great breakfast bar. Thank you for the great stay.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Great staff...great location....clean
Pros: Everything was great
Cons: No
10.0
Jacoby
Exceptional
Group Traveler
06-23-2017
Pros: Great location for the event I attended.
Cons: I enjoyed my stay
10.0
Stephanie
Exceptional
Family with Young Children
06-23-2017
Pros: I liked that there was a back entrance that was close to the elevators. With small children it was very convenient to get in and out of the hotel.
Cons: The hotel pool was accessible from the parking lot without a key card and anyone could go to the pool area. It wasn't secure at all. Other than that, everything was fine.
10.0
William
Exceptional
young couple
06-12-2017
Pros: it was very clean and comfortable
Cons: I hade to leave and come home after work was completed
9.2
Cynthia
Wonderful
young couple
05-17-2017
Pros: Cleanliness and friendliness of staff.
Cons: The pillows were not comfortable at all! I woke with a bad neck ache both mornings(:
9.6
Familyof5geeks
Exceptional
family with young children
04-10-2017
Pros: the omlets were great and I really loved the waffle topping selections for my little ones.
Cons: rooms could be a bit bigger but we were just there for one night so it wasn't THAT big of an issue.
9.2
Anonymous
Wonderful
family with young children
04-05-2017
Pros: Staff was great/ breakfast was good/beds were comfortable.
Cons: Need two switches in the bathroom. The fan ran constantly when the light was on. It was nerve racking. I am a senior citizen & should have gotten a better rate. The rooms could be a little larger.
10.0
Adrian
Exceptional
review category group of friends
03-29-2017
Pros: Clean and comfortable beds.
Cons:
10.0
Iva
Exceptional
solo traveller
03-27-2017
Pros: Everyone and everything was on point! Thank you
Cons: Nothing
8.3
Marion
Very Good
young couple
01-17-2017
Pros: Price and staff
Cons: Found towels that were not clean and floor was not vacuumed
9.2
Sandy
Wonderful
young couple
01-15-2017
Pros: Location is great. Staff very attentive
Cons: Lighting could be better. Bed not comfortable.
4.2
Patricia
Disappointing
solo traveller
12-29-2016
Pros: The night clerk was courteous but he could not leave the front desk to assist me.
Cons: There was a puddle of water in my bathroom, the phones did not work and a bed of fire ants next to the curb in the parking lot, impossible to avoid. The beds were too soft. No mention of rate adjustment for my troubles either.
8.8
Good
Excellent
solo traveller
12-28-2016
Pros: Location and dependability on the brand. Located right by the neighborhoods where my relatives live. Also close to grocery stores, restaurants and Walgreens for last minute items.
Cons: Front desk employees were lacking. Didn't set my key for both nights so was locked out. Then went to load car second morning and was locked out again because key had only been set for 10 am. First night night shift employee was almost asleep when I came in. Second night night shift had not had a shower and was smelly with wrinkled uniform.
9.2
Kristi
Wonderful
review category group of friends
12-01-2016
Pros: Breakfast
Cons: The front desk staff
7.9
Jim
Good
family with older children
08-11-2016
Pros:
Cons: breakfast could have been better. lamp in corner of room was broken. ants in bathroom and walls need painting.
7.1
Seth
Good
solo traveller
08-08-2016
Pros: It was close to where I was going.
Cons: Loud a/c unit in the room made sleeping difficult.
10.0
Angela
Exceptional
young couple
08-06-2016
Pros: Breakfast was great, hotel was modern and clean, pool was nice, quiet and private.
Cons:
2.5
Janet
Poor
mature couple
07-15-2016
Pros: Not Much
Cons: Double Charged Me. Used CC on Booking.dot com to reserve and it very clearly said M CC would not be charged. 5 days later my CC paid and I paid cash for the room. Now I have the hassle of trying to get this sorted. No Customer service phone # on Booking.com.
10.0
Happy
Exceptional
family with older children
06-25-2016
Pros: Staff was extremely helpful, friendly, respectful and courteous.
Cons: Nothing!
8.8
Gloria
Excellent
review category group of friends
06-21-2016
Pros: Breakfast needs improvement by offering more choices. Room was very comfortable and bathroom was very attractively arranged.
Cons: I had given specific directions in my booking on what type of room I wanted and locations that I did not want my room to be located (not near an elevator or excessively noisy area). Our room was located exactly at the end of the hall and near a noisy ice machine; so therefore, we had to go back downstairs and have the receptionist change our room to what we originally requested. She was very gracious in obliging my request with a positive attitude and excellent customer service attitude!
Also housekeeping removed the trashcan liner with the trash and left it on the desk/table; forgot to remove it from the room.
8.8
John
Excellent
review category group of friends
05-10-2016
Pros: Staff was very helpful and friendly. Facility was clean. Toilet overflowed in first room, but staff immediately gave us a comparable room next door to the original.
It was everything I'd expect out of a 4-star hotel.
Cons: Without informing me, Booking.com charged my card an extra $50 for "incidentals". Hotel said that will be refunded in a few days. But we didn't damage the room, nor steal towels, so I saw no reason for that charge. I will stay at that hotel again, but I doubt I will use booking.com.
8.3
Nadia
Very Good
family with older children
03-29-2016
Pros: Breakfast
Cons: I ask to pay with cash several times, was told I couldn't.
6.5
David
Pleasant
mature couple
03-09-2016
Pros: Great place to stay. I still want to know what the additional $50.00 charge was for.
Cons: The additional $50.00 added to my charge after I paid the regular motel bill. Why was I charged the additional $50.00?
9.2
Carol
Wonderful
mature couple
03-02-2016
Pros: Needs additional chair in room.
Cons: Motel itself was wonderful, communication between Booking.Com and motel poor.
10.0
Mike
Exceptional
mature couple
02-17-2016
Pros: Very nice hotel. Over-slept for breakfast,but very nice.
Cons: Nothing really. I thought it would be closer to freeway&518,where all the restaurants were.
4.2
Larry
Disappointing
family with young children
10-13-2015
Pros: not much
Cons: room was not cleaned for 2 days....and was smoke galore in a non smoking area...
4.6
Larry
Disappointing
family with young children
10-13-2015
Pros: not much
Cons: room was not cleaned for 2 days...
after notifying the mgt.. was not done in a timely
manner and was suipposed to no smoking
7.9
Melecito
Good
mature couple
10-11-2015
Pros: Cleanliness
Cons: Not so friendly staff
5.0
Jeff
Fair
solo traveller
09-13-2015
Pros: Free Wifi and friendly front office staff
Cons: Room not cleaned and towels not replenished. Fruit tasted old from breakfast. It took three times to get into my room because the key did not work.
7.1
Denise
Good
family with young children
07-28-2015
Pros: Comfort, location
Cons: Never could connect to the internet. Pool closed too early.
Noisy neighbors.
8.3
Pauline
Very Good
mature couple
07-10-2015
Pros: Clean, quiet, overall nice
Cons: The shower made an awful noise when turning on and off. A couple of times had to check to see if person in shower fell.
And a look like a leak at faucet in bathroom sink the counter top looked constantly wet.
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