Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
AAA Inspector Notes
Rooms suit business travelers' needs best. Units offer large desks and king rooms offer sofas for those who like to get comfortable while working. Most bathrooms have spacious granite counter tops.
61 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Breakfast was amazing! Rooms super clean! Definitely will stay again!
Cons: Check out time. It was 11:00am. It'd be really nice to have that check out time changed to 12:00pm. (noon)
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Front desk clerks are not customers focus.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I liked that there was a back entrance that was close to the elevators. With small children it was very convenient to get in and out of the hotel.
Cons: The hotel pool was accessible from the parking lot without a key card and anyone could go to the pool area. It wasn't secure at all. Other than that, everything was fine.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Breakfast and hot coffee. The staff was great and nice.
Cons: No
2.0
Anonymous
Poor
08-11-2017
Pros:
Cons: We checked in around 8pm and had a king room with a sofa bed. There was no bedding for sofa bed. Went to front desk and asked for them and was told they did not have any and wouldn't have any. Next morning at 7, I asked again and theyhanded them to me.
10.0
Anonymous
Exceptional
07-07-2017
Hampton Inn Houston Pearland, Tx...
Pros: Great service and very comfortable room
Cons: Nothing
7.5
Anonymous
Good
07-04-2017
Good
Pros: Friendly staff
Cons:
10.0
Anonymous
Exceptional
06-12-2017
for value and comfort
Pros: it was very clean and comfortable
Cons: I hade to leave and come home after work was completed
8.3
Anonymous
Very Good
05-30-2017
we liked the hotel a...
Pros: I have no complaints with the staff or hotel.
Cons: I learned that Booking. Com didn't hold to their end of the bargain. I chose non smoking and if non smoking is not available Booking. Com will still allow you to choose it and you then find out when you arrive you are not getting what you paid for. I wasn't the only one another customer had the same experienced right after me.
9.2
Anonymous
Wonderful
05-17-2017
Superb
Pros: Cleanliness and friendliness of staff.
Cons: The pillows were not comfortable at all! I woke with a bad neck ache both mornings(:
9.6
Anonymous
Exceptional
04-10-2017
great place for a staycation
Pros: the omlets were great and I really loved the waffle topping selections for my little ones.
Cons: rooms could be a bit bigger but we were just there for one night so it wasn't THAT big of an issue.
10.0
Anonymous
Exceptional
03-29-2017
Exceptional
Pros: Clean and comfortable beds.
Cons:
10.0
Anonymous
Exceptional
03-27-2017
Exceptional
Pros: Everyone and everything was on point! Thank you
Cons: Nothing
8.3
Anonymous
Very Good
01-17-2017
Family Visit
Pros: Price and staff
Cons: Found towels that were not clean and floor was not vacuumed
9.2
Anonymous
Wonderful
01-15-2017
Superb
Pros: Location is great. Staff very attentive
Cons: Lighting could be better. Bed not comfortable.
4.2
Anonymous
Disappointing
12-29-2016
Disappointing
Pros: The night clerk was courteous but he could not leave the front desk to assist me.
Cons: There was a puddle of water in my bathroom, the phones did not work and a bed of fire ants next to the curb in the parking lot, impossible to avoid. The beds were too soft. No mention of rate adjustment for my troubles either.
8.8
Anonymous
Excellent
12-28-2016
Location excellent and loyal to...
Pros: Location and dependability on the brand. Located right by the neighborhoods where my relatives live. Also close to grocery stores, restaurants and Walgreens for last minute items.
Cons: Front desk employees were lacking. Didn't set my key for both nights so was locked out. Then went to load car second morning and was locked out again because key had only been set for 10 am. First night night shift employee was almost asleep when I came in. Second night night shift had not had a shower and was smelly with wrinkled uniform.
9.2
Anonymous
Wonderful
12-01-2016
Fun
Pros: Breakfast
Cons: The front desk staff
7.9
Anonymous
Good
08-11-2016
Good
Pros:
Cons: breakfast could have been better. lamp in corner of room was broken. ants in bathroom and walls need painting.
7.1
Anonymous
Good
08-08-2016
Nice enough place but loud...
Pros: It was close to where I was going.
Cons: Loud a/c unit in the room made sleeping difficult.
10.0
Anonymous
Exceptional
08-06-2016
Exceptional
Pros: Breakfast was great, hotel was modern and clean, pool was nice, quiet and private.
Cons:
2.5
Anonymous
Poor
07-15-2016
Double Charged Me
Pros: Not Much
Cons: Double Charged Me. Used CC on Booking.dot com to reserve and it very clearly said M CC would not be charged. 5 days later my CC paid and I paid cash for the room. Now I have the hassle of trying to get this sorted. No Customer service phone # on Booking.com.
10.0
Anonymous
Exceptional
06-25-2016
Most pleasant stay in Pearland...
Pros: Staff was extremely helpful, friendly, respectful and courteous.
Cons: Nothing!
8.8
Anonymous
Excellent
06-21-2016
An overall comfortable stay with...
Pros: Breakfast needs improvement by offering more choices. Room was very comfortable and bathroom was very attractively arranged.
Cons: I had given specific directions in my booking on what type of room I wanted and locations that I did not want my room to be located (not near an elevator or excessively noisy area). Our room was located exactly at the end of the hall and near a noisy ice machine; so therefore, we had to go back downstairs and have the receptionist change our room to what we originally requested. She was very gracious in obliging my request with a positive attitude and excellent customer service attitude!
Also housekeeping removed the trashcan liner with the trash and left it on the desk/table; forgot to remove it from the room.
8.8
Anonymous
Excellent
05-10-2016
HOTEL, GREAT! Booking.com, not so...
Pros: Staff was very helpful and friendly. Facility was clean. Toilet overflowed in first room, but staff immediately gave us a comparable room next door to the original.
It was everything I'd expect out of a 4-star hotel.
Cons: Without informing me, Booking.com charged my card an extra $50 for "incidentals". Hotel said that will be refunded in a few days. But we didn't damage the room, nor steal towels, so I saw no reason for that charge. I will stay at that hotel again, but I doubt I will use booking.com.
8.3
Anonymous
Very Good
03-29-2016
It was kool
Pros: Breakfast
Cons: I ask to pay with cash several times, was told I couldn't.
6.5
Anonymous
Pleasant
03-09-2016
I dislike "Hidden charges" that...
Pros: Great place to stay. I still want to know what the additional $50.00 charge was for.
Cons: The additional $50.00 added to my charge after I paid the regular motel bill. Why was I charged the additional $50.00?
9.2
Anonymous
Wonderful
03-02-2016
Hampton Stay at Pearland
Pros: Needs additional chair in room.
Cons: Motel itself was wonderful, communication between Booking.Com and motel poor.
10.0
Anonymous
Exceptional
02-17-2016
alot of rest!!
Pros: Very nice hotel. Over-slept for breakfast,but very nice.
Cons: Nothing really. I thought it would be closer to freeway&518,where all the restaurants were.
4.2
Anonymous
Disappointing
10-13-2015
not very clean
Pros: not much
Cons: room was not cleaned for 2 days....and was smoke galore in a non smoking area...
4.6
Anonymous
Disappointing
10-13-2015
wont clean the rooms
Pros: not much
Cons: room was not cleaned for 2 days...
after notifying the mgt.. was not done in a timely
manner and was suipposed to no smoking
7.9
Anonymous
Good
10-11-2015
Good
Pros: Cleanliness
Cons: Not so friendly staff
5.0
Anonymous
Fair
09-13-2015
Disappointed in Hampton
Pros: Free Wifi and friendly front office staff
Cons: Room not cleaned and towels not replenished. Fruit tasted old from breakfast. It took three times to get into my room because the key did not work.
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