Holiday Inn Express Hotel & Suites

AAA Inspector Rating
8.7
Excellent
27 Guest Ratings
4213 W 13th St
Plainview, TX 79072- Map It
Photos
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AAA Inspector Notes
The large lobby provides a warm feel with plenty of seating and a traditional fireplace. Spacious guest rooms feature large desks, upgraded coffeemakers and seating with ottomans. Smoke free premises. 62 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-27 exit 49 northbound, 0.5 mi nw; exit 50 southbound, 0.5 mi sw. 4213 W 13th St 79072.
Pool
heated indoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
coin laundry.
Terms
N, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 27 guests
Showing reviews 1 - 5 of 19
5.0
Tyrone
Fair
family with young children
09-19-2016
Pros: The man at the front desk when we checked in was very nice, friendly and helpful.
Cons: They were apparently under construction which was frustrating. Lots of open vents and holes in walls etc. The hallways on the second and third floors were pretty dark and have a smell that seems like a mix between wet carpets and new paint. The finishings in the rooms were awful. More like someone completely unqualified did all the renovations. The crown molding had cutouts where the sprinkler heads were that looked horrible. The doors were crooked (like actually hung crooked). Because of the construction they moved breakfast to a small meeting room which was super small and not exactly what I would expect. The staff all but the first man who checked us in were not rude but not friendly at all. Seemed like they would avoid speaking to anyone at all costs. When we checked out out on Saturday one of the guys working was fighting with the front desk complaining about one of the contractors not answering his calls and someone needed to do something about it. We must have passed by 6 employees and not a single person spoke to us until we literally were walking out the front door. We had to navigate our way around 3 cleaning carts on the 3rd floor and a random vacuum sitting outside the elevator on the first floor. Overall the hotel was way overpriced for the condition of the hotel. We won't stay there again.
10.0
Shirley
Exceptional
solo traveller
09-04-2016
Pros: Friendly staff. Breakfast was good.
Cons: Can't think of anything.
8.3
Rhona
Very Good
family with older children
08-21-2016
Pros: We loved the large room.
Cons: Night clerk was not friendly, at all!
5.4
Guadalupe
Fair
family with young children
08-17-2016
Pros: The room was a good size, beds were comfy, breakfast was good.
Cons: The room smelled like paint, no reception desk, room near construction in hotel,it was very dusty, could have used tarps around construction area, and too expensive.
8.0
Amanda
Very Good
Family with Young Children
06-07-2016
Pros: The staff was friendly and very accommodating. Breakfast was yummy and we loved the indoor pool. Kids had a great time just hanging out at the hotel.
Cons:
Showing reviews 1 - 5 of 19