The office and living areas are designed well, with the desk facing the inside of the room instead of the wall. The two separate vanities make sharing a room more convenient.
50 units, some two bedrooms. 2 stories, interior corridors.
Pros: Location was good. Breakfast was fine. Staff was polite.
Cons: The room was a handicapped room, but there were only over head lights. Once a handicapped person got in bed, they have to get up an turn of the lights at a wall switch. The switch was placed at normal height, not good for a wheel chair person. One set of lights was burned our/did not work. We did not know this till the next morning. Bed was uncomfortable. Wheelchair access shower was nice, but water ran across floor. Toilet seat was cheap and did not fit the nice high toilet.
family with young children
Cons: Our reservations clearly stated wie needed a roll away bed with our room.. Our Desk clerk didn't seem to concerned 2 adults and 2 kids had to sleep on same bed.. She was not concerned Or helpful in trying to help fix with the problem. Not happy with the service..
Cons: No sofa
No ice machine on 2nd floor
No air condition on hallways
Breakfast area too small: only 4 tables
TV was not user friendly (cable)
Cons: My room had a strong smell of mold. I spent 3 nights. I requested to change room but the manager was busy taking care of another property. She showed up about 2 hours later like I had all day to wait for her. Looks like she was not able to take care of both things at once. She had my phone number because I gave it to the receptionist. At least she could have called to let me know she was running late and an approximate time she was coming so she gave me two options to leave or change the room but I was running late for my family reunion so I didn't have time for her only 2 options. The mold smell was so strong that all our clothes everyting ended up smelling like mold. Mold is unhealthy is a poison to your health. She blamed it on mother nature but there are many ways to prevent and keep it clean. If a customer gives a phone number and you are busy or doing something else at least call to give an estimate of time when you are coming. Acknowledge your customers. We are paying your salary by staying at this hotel. People are also busy and got important things to do. Do something to get rid of this strong mold smell.
Pros: Room accommodations were nice and the fact there was a hot complimentary breakfast was also really great.
Cons: The "hot" breakfast the first morning was pretty dismal. There was absolutely no kind of meat at all. There were tortillas for breakfast tacos and they only had eggs (which were so watery they looked like rubber swimming in a pool) hash browns and refried beans. Really disappointing. The next 2 mornings of our stay they finally put out some meat in the form of sausage but it didn't really make a difference in my attitude toward their breakfast items. The first might we stayed there, we were put in a room on the very end of the hallway next to the exit door. I thought, great!we won't have to go all the way to the front just to leave. That night starting around 3 or 4am, I was woken up to the constant slamming of that door right next to our door from workers leaving early for their jobs. This went on for hours!!! I tried going back to sleep but the walls were so thin that I heard the door opening and shutting for every person. By 6am I was livid and called the front desk asking that they move us to a different room. Which they did around 9am that morning, but the damage was already done.
Pros: Cffee nice and hot
Cons: Cockroach found in bed
Cons: I ask for a king and I got a queen bed
Pros: It was a very enjoyable stay with our dog.
family with young children
Pros: As soon as I walked in the doors to check in they had a smile on their face and welcomed us. So friendly and smiling all the time. Breakfast was awesome just needed some blueberry muffins other than that it was great!! :)
family with young children
Pros: Friendly staff, location, & cleanliness.
Cons: Price I thought was a bit high.
review category group of friends
Pros: Breakfast was great!
Pros: Rooms were comfortable and spacious. Bed was nice but fitted sheet linens did not fit properly and came undone during the night. Breakfast was very good however, waffle iron had a long waiting line.
Cons: Bathroom was set to use dispenser bath gel and shampoos. Bath gel was empty. Ice machine was located on another floor and required elevator for use. Telephone did not work. Desk clerk said she would report problems in morning.
Cons: I payed for a suite and when I walked in the room the king size bed had a trash can on it catch water coming from the ceiling. This was a second floor room so it was not from rain but rather from a leak in the 3rd floor. I reported this to the front desk and the lady at the front desk informed me to sleep on another bed in the room and they were aware of it but offered no other assistance. The room was overpriced as currently there is alot of construction ongoing at local plants and I was not offered another room or even a discounted price. I would not recommend this hotel to anyone.
Pros: I earn points and free rooms. Front desk friendly. Breakfast good.Exercise room.
Cons: They didn't want guests coming in thru side entrance which is dumbconsidering door locks are broken, anyone can get in. Also, parking lotalways full in front so it's inconvenient to carry luggage all theway to the front. Once there was a dirty sock on the floor. Another timethere were no bathroom towels except the dirty ones on the floor.Another time the toilet seat was broken. Another time the roomhadn't been cleaned. The blanket most of the time has a stain.thetop comforter is cheap looking and purple runner on top has stains. Icalled reservations to book a room. They said it was sold out for thenext 3 weeks. I went online and got the room from another website fornext 2 weeks but the price was over $70 more than what I usually pay.Only reason I still stay there is to keep building up membership points.
Pros: Room was comfortable and clean, that was about it.
Cons: Room was not ready at check-in, had to wait another hour before roomwas finally cleaned. Breakfast had no forks, only knives and spoons,ran out of eggs, bacon, and orange juice by 7:30. Had to bring this tothe attention of the staff, no one monitoring breakfast area. Oj wasreplaced within 15 minutes, but eggs and bacon took over 30 minutes,forks never arrived. Watch your bill at checkout. I was charged fullrate, even though my booking.com rate was confirmed and in system atcheck-in. Still waiting on credit of over charge. Has to be the worstBest Western service I have ever experienced. Will not be stayingthere again.