The lobby stuns with its brand new design but rooms are still in need of updates. This hotel is on the Dallas light-rail line so one can easily enjoy the downtown sights.
Smoke free premises. 335 units. 12 stories, interior corridors.
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 64 guests
Showing reviews 1 - 5 of 50
5.4
Verified AAA Guest
Fair
Business
05-10-2017
Average conference hotel
Pros: While there is nothing within walking distance, at least the hotel has added a free shuttle that can take you to some shopping areas and restaurants.
Cons: The location--there are no restaurants or shopping within walking distance which is important for conference hotels.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Everything!
Cons:
10.0
John
Exceptional
Business Traveler
06-23-2017
Very clean and quite.
Pros: The friendliness of the staff, by far the friendliest folks we have ever found in our travels
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Great rooms, workout area, pool, everything was just great.Thanks
Pros: location and just great
Cons: no
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros:
Cons: On site eating establishments were over priced
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: Great location
Cons: Not much technology in the room.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
This hotel is closed to everything. Good location.
Pros: The hotel has the best customer services. Hotel employee was so wonderful in helping us to settle. He was so helpful with all the questions. Thank you so much.
Cons: The is a fee for parking and wireless internet. The internet is quite good. It's really fast.
8.0
James
Very Good
Family with Young Children
06-23-2017
Pros: Staff
Cons: The group booked at the hotel. Out of control
10.0
Patrick
Exceptional
Solo Traveler
06-23-2017
Pros: The price
Cons:
10.0
Anne
Exceptional
Traveling as Couple
06-23-2017
Pros:
Cons: Parking chsrge
9.0
Roberto
Wonderful
Business Traveler
06-23-2017
Pros: Excellent public spaces. Great food service. Affordable.
Cons: All was good.
3.0
Natalie
Poor
Family with Young Children
06-23-2017
Pros: The beds were nice.
Cons: The pol was very dirty!! Things were floating in the pool, hair, apples half eaten. Tha hot tub was very dirty. Saturday night they have a party and we could hear everything laying in bed. They were up very late after 2am!
9.0
John
Wonderful
Traveling as Couple
06-23-2017
Pros: My wife and I have had many great stays at this hotel over the past decade.
Cons: Our room for this particular trip only, smelled a lot like cat pee.
2.0
Natalie
Poor
Family with Young Children
06-23-2017
Pros: Bathroom was clean
Cons: Pool was very dirty!! Things were floating in itThe whirlpool was dirty too. And I had to pay $15 per day for parking.
10.0
Shirley
Exceptional
Traveling as Couple
06-23-2017
Pros: The bed and pillows were very comfortable.
Cons:
9.0
John
Wonderful
Traveling as Couple
06-23-2017
Pros: elegant atmosphere
Cons: paid parking
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
06-23-2017
Pros:
Cons: They charged me twice for parking. Never apologized. Terrible service without a smile.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Clean, refreshing rooms, comfortable beds, professional staff and a the heated indoor pool and hot tub were a blast.
Cons:
5.0
Natasha
Fair
Solo Traveler
06-23-2017
Pros: I wish details in regards to self parking charge was listed before purchasing
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Loved the view of the city
Cons:
3.0
Verified Hotel Guest
Poor
Business Traveler
06-23-2017
Pros: Nice room.
Cons: Free internet worthless. Bait-and switch offer of better internet for $13 per day. Parking outrageously expensive at $15 per day. (The charge was waived when I complained.)
3.0
Marcio
Poor
Traveling as Couple
06-23-2017
Pros: It was clean.
Cons: The hotel was in reform and it begins at 8am and we weren't informed during the check in about that.
8.0
Christopher
Very Good
Business Traveler
06-23-2017
Pros: The staff is the best!
Cons: Paying for Internet may this level hotel just sucks.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: The bed was extremely comfortable and the everything was clean. Walls weren't thin which is a huge plus.
Cons: You have to pay for wifi; not expected for a 4 star hotel. Didn't have a mini fridge or microwave but room was overall decent.
3.0
Verified Hotel Guest
Poor
06-23-2017
Pros:
Cons: The construction and location. Very unimpressed
10.0
Chandra
Exceptional
Family with Young Children
06-23-2017
Pros: The cleanliness and attentiveness to our needs. We asked for a crib and we had it in no time. With 4 kids, getting in And out of the car can be a hassle, especially when you add overnight bags. They were extremely helpful!
Cons: They did not have free wifi in our rooms, only in public areas. In this technology driven age that seems a bit outdated.
9.0
Janet
Wonderful
06-23-2017
Pros: G reat location very quiet and staff was great.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: The bed was comfy.
Cons: The room was super outdated and didn't seem like a 4 star hotel to me.
8.0
Chelsea Toplin
Very Good
Traveling as Couple
06-23-2017
Pros: The consierge was very friendly and hospitable.
Cons: There was no mini fridge or microwave in the room, which at a four star level should be included. . The remodeling is very disturbing to those who are trying to catch up on rest. The way way the hotel is set up EVERY SINGLE guest is disturbed.
7.0
Verified Hotel Guest
Good
Group Traveler
06-23-2017
Pros: It was an exact location I wanted easy to find easy to access. There was covered parking. The indoor pool was wonderful and the restaurant was fantastic.
Cons: a hotel employee walked into our room without knocking first. When I contacted the front desk they said they would call me back and no one ever did. Also i was double charged upon checkout. Poor problem-solving skills by staff altogether.
4.0
Javier
Disappointing
Traveling as Couple
06-23-2017
Pros: Location
Cons: No fridge in the room, no ventilation in the bathroom, broken pen, additional charges for parking and internet
10.0
Kendall
Exceptional
Solo Traveler
06-23-2017
Pros: the staff was very friendly!!
Cons: No
3.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros: Bed
Cons: Construction going on inside, old furniture, no microwave or refrigerator for this level hotel, no free Wi-Fi
8.0
Elizabeth
Very Good
Solo Traveler
06-23-2017
Pros: Very nice accommodations. The hotel was very busy so I was delighted to get the discounted rate for a great hotel.
Cons: No.
5.0
Verified Hotel Guest
Fair
Business Traveler
06-23-2017
Pros:
Cons: Has major construction happening in the Lobby area. Restaurant service was very slow.
2.0
Nick
Poor
Business Traveler
06-23-2017
Pros: Nothing
Cons: Noisy. Remodel made it impossible to sleep in or do work after I was awake
3.0
Matthew
Poor
Solo Traveler
06-23-2017
Pros: The staff were nice.
Cons: Bed was VERY uncomfortable, sheets didn't breathe, got about 5 hours of sleep over my 3 nights. Constantly waking up in pools of my own sweat, could not get room temp right (it was either too cold or too hot always). Service at first breakfast was...
10.0
Ashley
Exceptional
Traveling as Couple
06-23-2017
Pros: The customer service was wonderful.
Cons:
5.0
Michael
Fair
Traveling as Couple
06-23-2017
Pros: The shampoo. I was really disappointed but I had stayed at the Hyatt the weekend before. Hard act to follow.
Cons:
10.0
Brenda
Exceptional
Solo Traveler
06-23-2017
Pros: Friendly stAff, clean and bright
Cons:
10.0
Michael
Exceptional
06-23-2017
Pros: Everything
Cons: No
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff was very friendly and the hotel was very pleasant.
Cons: Didn't care for the house cleaning crew knocking on door once then bursting in first thing in the morning.
5.0
Judy
Fair
Family with Teens
06-23-2017
Pros:
Cons: Noises carry too well in the hotel rooms from all sides.
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: People watching in the atrium, the different groups staying were amusing.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: It was a beautiful lobby
Cons: The service was just ok...
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Beautiful interior
Cons: The fee for self-parking is a bit ridiculous.
8.0
Keilyn
Very Good
06-23-2017
Pros: The location was great for me to get around
Cons: I had to call customer service FOUR time for a roll away bed
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Good location. Friendly and helpful staff.
Cons: Paying for WIFI in room was ridiculous. Our ice bucket was left with water in it and some gnats from prior guests. Told housekeeping and it was replaced. Hairs also left in shower from prior guests.
5.0
Rana
Fair
Solo Traveler
06-23-2017
Pros:
Cons: The hotel was old. Only the lobby was remodeled. The rooms were severly outdated smelled of mildew. The bathrooms weren't sufficiently cleaned either.
9.0
Patrick
Wonderful
Family with Young Children
06-23-2017
Pros: The environment and building is beautiful and clean. The maid had left a cup with a drink in front of the TV
Cons: Only drawbacks is that you still have to pay for parking although you are a guest at the hotel.
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