The lobby stuns with its brand new design but rooms are still in need of updates. This hotel is on the Dallas light-rail line so one can easily enjoy the downtown sights.
Smoke free premises. 335 units. 12 stories, interior corridors.
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 47 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
young couple
09-13-2016
Pros: Everything!
Cons: Nothing, it was great!
9.2
Kristen
Wonderful
review category group of friends
08-30-2016
Pros: Great location, right off the freeway. Nice room, and comfy bed.
Cons: The valet parking guys were great, just wish it was a little less to park over night.
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
08-22-2016
Pros: Leaving
Cons:
7.5
Karen
Good
solo traveller
08-16-2016
Pros: Easy check in, plenty of staff manning the check in stations.
Cons: Restaurant not available because an organization had reserved almost the entire facility. There was room to set up additional tables, in fact, tables had been pushed aside that were not in use. Only room service was available.
5.0
Verified Hotel Guest
Fair
08-13-2016
Pros: It was clean.
Cons: They charge for parking & internet access. The TV remote was missing. They had a big sign that indicated no guns, however it you read it, it just excludes open carry. This is ridiculous Kama as anyone wishing to cause harm will ignore the sign.
10.0
Charles
Exceptional
Solo Traveler
08-05-2016
Pros: It was quiet, clean, and the breakfast buffet was great!
Cons: No
7.5
Melissa
Good
review category group of friends
08-04-2016
Pros: Room was exceptionally clean.
Cons: I had asked,for early check in but had to wait 2 hrs after getting there.
8.8
Self
Excellent
family with young children
08-02-2016
Pros:
Cons: Booking.com lied about Breakfast being included
8.3
Sheree
Very Good
family with young children
08-02-2016
Pros: It was very nice lobby. comfortable bed for sure.
Cons: The pool was so dirty... first day saw lots of black hair. Next day there was black scum on edge of whirlpool and in center where bubbles. More large clumps of black hair in pool. Yuck! Tables were dirty too.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
08-01-2016
Pros: Location. Friendliness of front desk staff. Responsiveness of housekeeping after we called them for extra towels (because our room had not been cleaned).
Cons: We left our room at 10:15am and returned at 4:30pm. It had not been cleaned. Bar staff was inattentive. Out of one liquor we ordered. Walked away when we tried to pay for our drinks. Left a row of glasses on the bar for hours, standing around talking.
3.0
Stephanie
Poor
Family with Young Children
07-27-2016
Pros:
Cons: The room was showing wear and tear condition. Had to call down to front desk twice to have maintenance come and fix the shower. They had to replace the faucet. Room does not deserve a 4 star rating. You also have to pay 15.00 for parking 19.00 for valet.
8.0
Verified Hotel Guest
Very Good
07-26-2016
Pros: The hotel was great.
Cons: I was disappointed that they did not offer free internet and parking was $15 per day.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-26-2016
Pros: you did not have to leave the hotel to get something to eat, room service, nice surroundings, nice spots to sit and talk and have privacy. my boyfriend loved the pool and spa
Cons: wish there were more trash cans in the room or at least bigger ones, there was only one in our room and we had to set trash on the side of it because it was too small.
6.3
Leslie
Pleasant
family with young children
07-26-2016
Pros: The bed was comfortable and the room was clean.
Cons: The site says the room is soundproof. This is not true. I could hear the family next door plane as day.
There is a $50 pet fee not listed. You do not get this money back after checking out. I called the hotel to ask if they were pet friendly but wasn't told about the fee until I checked in. It is not listed on their website either. The person checking me in only said sorry. No free parking ($15) or free drink or dinner. Just sorry I didn't mention it when you called.
Booking.com says it was a $100 room. After the pet fee, hotel taxes, & state tax my total was $185. I would have gone to a different hotel if I'd known about this.
Also, the duvet was torn and other things in the room were falling apart like the chair and Kleenex holder.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-25-2016
Pros: hotel was very nice and clean. Quiet room with a very comfortable bed and roomy bathroom.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-11-2016
Pros: Good location. Friendly and helpful staff.
Cons: Paying for WIFI in room was ridiculous. Our ice bucket was left with water in it and some gnats from prior guests. Told housekeeping and it was replaced. Hairs also left in shower from prior guests.
10.0
Anonymous
Exceptional
solo traveller
07-10-2016
Pros: Location was excellent
Cons:
10.0
Kevin
Exceptional
06-23-2016
Pros: staff in restaurant was very friendly
Cons: no
10.0
Albert
Exceptional
mature couple
06-21-2016
Pros: Excellent location, friendly staff
Cons:
8.0
Keilyn
Very Good
06-14-2016
Pros: The location was great for me to get around
Cons: I had to call customer service FOUR time for a roll away bed
9.6
Patti
Exceptional
mature couple
06-08-2016
Pros: Love the location! We were there for the Moo Cow Mini Marathon and the starting line was right out the front door. I especially love the splash pad!!! The staff was all very friendly and helpful. Our room was very comfortable and looked right over the splash pad (my favorite view!)
Cons: Did not like paying for wifi.
7.9
Anonymous
Good
family with older children
06-07-2016
Pros: Great nights sleep. Staff very friendly
Cons: A few more amenities in bath. Ex: lotion, showe cap ect
7.1
Anonymous
Good
family with young children
06-06-2016
Pros: My family and I ran in a race and the start line was literally right out the front door. It was awesome! Friendly helpful staff. We will for sure be back for another run in this area and stay at this hotel.
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
05-25-2016
Pros: comfortable fridge in room nice gym
Cons: room was accessible (which i don't need) and right by the elevator. it was a reminder that some hotels use wholesalers to fill rooms that aren't like the others
10.0
Paul
Exceptional
05-21-2016
Pros: Was such a nice place with great service. We would call and they would almost immediately respond.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
05-18-2016
Pros: It was a beautiful lobby
Cons: The service was just ok...
5.0
Judy
Fair
Family with Teens
05-10-2016
Pros:
Cons: Noises carry too well in the hotel rooms from all sides.
3.8
Lincoln
Poor
young couple
05-03-2016
Pros:
Cons: Rooms quite basic.
Bed extremely uncomfortable.
Breakfast not worth a visit.
9.2
Paula
Wonderful
review category group of friends
04-27-2016
Pros: Location was excellent for attending Manhattan Transfer concert next door. Bed was excellent.
Cons: Musty smell of room was only held at bay by keeping fan on Low Speed ~ which kept re-setting to Off. Very inconvenient for uninterrupted sleeping thru the night - smell would return.
10.0
Brenda
Exceptional
Solo Traveler
04-26-2016
Pros: Friendly stAff, clean and bright
Cons:
3.0
Matthew
Poor
Solo Traveler
04-04-2016
Pros: The staff were nice.
Cons: Bed was VERY uncomfortable, sheets didn't breathe, got about 5 hours of sleep over my 3 nights. Constantly waking up in pools of my own sweat, could not get room temp right (it was either too cold or too hot always). Service at first breakfast was...
3.0
Verified Hotel Guest
Poor
Group Traveler
03-20-2016
Pros: Bed
Cons: Construction going on inside, old furniture, no microwave or refrigerator for this level hotel, no free Wi-Fi
7.1
Yves
Good
solo traveller
03-20-2016
Pros: Staff was really kind and helpful.
Cons: Getting dusty and run down.
Upgrade program is ongoing, but instead of focusing on the rooms first, the lobby is getting the attention. Why an inviting lobby if the rooms are still dark and dated?
10.0
Jason
Exceptional
Traveling as Couple
03-18-2016
Pros: Very nice fitness facility.
Cons: They are currently going through a remodel of their lobby so we were not able to enjoy it.
5.0
Greg
Fair
Solo Traveler
03-16-2016
Pros: Hotel restaurant is under construction and when the generator and jack hammers started promptly at 8 AM, I couldn't go back to sleep.
Cons: Construction and noise!
10.0
Kendall
Exceptional
Solo Traveler
03-15-2016
Pros: the staff was very friendly!!
Cons: No
10.0
Matt
Exceptional
03-15-2016
Pros: Kind staff and a complimentary upgrade to a small suite when I asked about access to a microwave.
Cons:
4.0
Javier
Disappointing
Traveling as Couple
03-09-2016
Pros: Location
Cons: No fridge in the room, no ventilation in the bathroom, broken pen, additional charges for parking and internet
7.0
Verified Hotel Guest
Good
Group Traveler
03-08-2016
Pros: It was an exact location I wanted easy to find easy to access. There was covered parking. The indoor pool was wonderful and the restaurant was fantastic.
Cons: a hotel employee walked into our room without knocking first. When I contacted the front desk they said they would call me back and no one ever did. Also i was double charged upon checkout. Poor problem-solving skills by staff altogether.
8.0
Chelsea Toplin
Very Good
Traveling as Couple
03-04-2016
Pros: The consierge was very friendly and hospitable.
Cons: There was no mini fridge or microwave in the room, which at a four star level should be included. . The remodeling is very disturbing to those who are trying to catch up on rest. The way way the hotel is set up EVERY SINGLE guest is disturbed.
7.0
Verified Hotel Guest
Good
Traveling as Couple
02-23-2016
Pros: The bed was comfy.
Cons: The room was super outdated and didn't seem like a 4 star hotel to me.
3.0
Verified Hotel Guest
Poor
02-17-2016
Pros:
Cons: The construction and location. Very unimpressed
8.0
Verified Hotel Guest
Very Good
02-17-2016
Pros: Room was clean staff was nice very nice ambience
Cons: The Construction was the only concern and the noise every time the air conditioner stop
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
01-25-2016
Pros: Great location in North Dallas/Richardson. Friendly staff and comfortable room.
Cons: Hotel is under construction, so ask for a higher floor room. Will be great when finished. We did not have a problem with noise.
8.3
Steven
Very Good
mature couple
01-25-2016
Pros: It was nice and quiet. Room was comfortable and clean.
Cons: Hotel under renovation - will be better once completed.
3.0
Marcio
Poor
Traveling as Couple
01-18-2016
Pros: It was clean.
Cons: The hotel was in reform and it begins at 8am and we weren't informed during the check in about that.
9.6
Peggy
Exceptional
family with older children
01-10-2016
Pros: Location
Cons: The hotel is under major renovations. The staff warned us about the noise level for construction and they were right. 8am it started and went on all day. Very loud and overall not fun to stay somewhere during construction. I know it will be beautiful when it's done.
7.1
Tyler
Good
young couple
12-27-2015
Pros: Room was great for the price!
Cons: Having to pay for parking and the staff didn't follow up after saying they would get something for us.
1.0
Verified Hotel Guest
Very Poor
Family with Teens
12-22-2015
Pros: Location was great. Valet was very prompt. Room was fine.
Cons: Mgmt refused to meet to discuss problems Fri, Sat, and Sun. Screaming and squealing preteen girl party Fri night until 1:30am. Multiple calls, but nothing done. Saturday night returned to dirty room. $10 tip taken,but room left dirty. Sun mgr not avail.
9.2
Emily
Wonderful
young couple
12-22-2015
Pros: The staff was friendly and extremely helpful.
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