Holiday Inn Austin North Round Rock

AAA Inspector Rating
8.7
Excellent
109 Guest Ratings
2370 Chisholm Tr
Round Rock, TX 78681- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.3
Bath3.1
Public Areas3.2
ARATED
AAA Inspector Notes
Rooms have a dry bar where you can fix up a quick meal and a comfortable desk chair that makes work a little easier. During downtime, hang out at the indoor pool or dine in the restaurant. Expanded meeting space is available. Smoke free premises. 116 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-35 exit 256 southbound; exit 254 northbound, just w. 2370 Chisholm Tr 78681.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 109 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: staff was awsome
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Descent 3 star hotel experience. Breakfast was nice.
Cons: That old "musty" smell, older rooms, etc.
3.0
Anonymous
Poor
08-11-2017
Son pointed out a bed bug on his pillow. I killed it; took a picture, and brought it down to the staff. They switched my room, but clearly, one room with bed bugs usually means they all do. Ordered room service; ordered chicken strips, which are fried; I bit in and it was pink and watery, under-cooked and disgusting. They were clearly very understaffed; they didn't have a bartender or anyone working the kitchen; a manager had gotten his bar license, so he worked the bar and opened the kitchen to work both. But they had a sign that said happy hour was 5 to 8, and by 6:30, they still were not doing anything. I kept waiting, but eventually had to leave the hotel, which I specifically was trying not to do. When you see that a hotel has a restaurant, you expect it to have one. I had a horrible travel the day before; and wanted to be able to get a few drinks without having to drive. But by the time they opened the bar, I needed to go to bed to wake up early the next morning. The bed bug thing was the worst. Gross. I feel bad for the front desk attendants, who were sweet. Management must have issues. How did they not have a bartender or anyone in the kitchen and no back ups of any kind? Where was the report I could fill out about the bed bugs? I asked about filling out a report and they looked confused. Anyway, not going back.
Pros: The staff were smiling and friendly, despite many unfortunate circumstances.
Cons: Son pointed out a bed bug on his pillow; I killed it; took a picture. Served us chicken that was not cooked through and I bit in and it was disgusting. Understaffed; couldn't open bar or restaurant on time; eventually a manager ran the bar and kitchen.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was clean and comfortable.
Cons:
2.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Hotel staff, manager appeared to not care when he was informed of family medical emergency and if hotel room reservation could be moved to the next night. Ended up paying for two nights equalling around $--- for a one night stay. Shameful!
Showing reviews 1 - 5 of 50