Holiday Inn Austin North Round Rock

AAA Inspector Rating
8.7
Excellent
109 Guest Ratings
2370 Chisholm Tr
Round Rock, TX 78681- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.3
Bath3.1
Public Areas3.2
ARATED
AAA Inspector Notes
Rooms have a dry bar where you can fix up a quick meal and a comfortable desk chair that makes work a little easier. During downtime, hang out at the indoor pool or dine in the restaurant. Expanded meeting space is available. Smoke free premises. 116 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-35 exit 256 southbound; exit 254 northbound, just w. 2370 Chisholm Tr 78681.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 109 guests
Showing reviews 1 - 5 of 50
3.0
Verified Hotel Guest
Poor
Family with Young Children
10-13-2017
Son pointed out a bed bug on his pillow. I killed it; took a picture, and brought it down to the staff. They switched my room, but clearly, one room with bed bugs usually means they all do. Ordered room service; ordered chicken strips, which are fried; I bit in and it was pink and watery, under-cooked and disgusting. They were clearly very understaffed; they didn't have a bartender or anyone working the kitchen; a manager had gotten his bar license, so he worked the bar and opened the kitchen to work both. But they had a sign that said happy hour was 5 to 8, and by 6:30, they still were not doing anything. I kept waiting, but eventually had to leave the hotel, which I specifically was trying not to do. When you see that a hotel has a restaurant, you expect it to have one. I had a horrible travel the day before; and wanted to be able to get a few drinks without having to drive. But by the time they opened the bar, I needed to go to bed to wake up early the next morning. The bed bug thing was the worst. Gross. I feel bad for the front desk attendants, who were sweet. Management must have issues. How did they not have a bartender or anyone in the kitchen and no back ups of any kind? Where was the report I could fill out about the bed bugs? I asked about filling out a report and they looked confused. Anyway, not going back.
Pros: The staff were smiling and friendly, despite many unfortunate circumstances.
Cons: Son pointed out a bed bug on his pillow; I killed it; took a picture. Served us chicken that was not cooked through and I bit in and it was disgusting. Understaffed; couldn't open bar or restaurant on time; eventually a manager ran the bar and kitchen.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Great location, very convenient, close to restaurants & I-35.
Cons: No
10.0
Tonya
Exceptional
Traveling as Couple
10-13-2017
Pros: This was my first time staying at this particular Holiday Inn in Round Rock and I must say the rooms were extremely big , nice and the beds were super super comfortable the next time I am back in the area I definitely will be staying there again.
Cons: N/A
6.0
Linda
Pleasant
Senior Traveler
10-13-2017
Pros: The bed and pillows were very comfortable.
Cons: They do not offer any type of complementary breakfast.
8.0
John
Very Good
Traveling as Couple
10-13-2017
Pros: Fairly new so very clean
Cons:
Showing reviews 1 - 5 of 50