Best Western Plus Lackland Hotel & Suites

AAA Inspector Rating
8.7
Wonderful
355 Guest Ratings
3635 Crooked Tr
San Antonio, TX 78227- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.2
Bath3.1
Public Areas3.4
AAA Inspector Notes
This property has a striking contemporary décor and a large pool and fitness center. The rooms pop with huge mattresses, funky décor, ceiling fans, over stuffed easy chairs and designer bathrooms. The unique location provides fast and easy access to Lackland AFB, Kelly City Base, the city loop I-410 and highway U.S. 90. Smoke free premises. 77 units, some two bedrooms and kitchens. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
I-410 exit 6 (US 90); on Loop 410 southbound frontage road. Near Lackland AFB Training Annex. 3635 Crooked Tr 78227.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
nearby, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 355 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: We arrived early and were allowed to check in with no problems. Great breakfast, friendly staff. Comfortable bed and pillows. Cleanroom and shower area. Overall very pleased with our stay.
Cons: They only had the TV's in the lobby set to a cooking channel and a news chanel and you were not allowed to change them. Would have been nice to be able to watch some football with my airman. Also was hard to get towels from maid service.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff were wonderful. Very friendly and personable; this is saying a lot considering just how busy they were too! Breakfast was good with many choices and plentiful.....staff kept everything stocked well. Ample parking close to building, no long walks.
Cons: Musty smell in room; we bought cheap can of room freshener. Also, window pane frame was broken and we reported it to front desk; they offered to move us, but we were fine....they put in a work order to have it fixed.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent customer service!!!
Cons: Need better quality coffee and creamers. Coffee was not available until breakfast was served. Recommend having coffee available earlier.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Proximity to Lackland AFB, breakfast, and free parking. Easy drive to Airport and the Riverwalk.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The security, went for my sons BMT graduation,so the location was perfect the staff was very friendly, and very helpful on things for the graduation as for as what to expect from the weather, where to go ( they had a print out ) the hotel was very clean.
Cons: Nothing
Showing reviews 1 - 5 of 50