Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located in northern San Antonio, this lodging is conveniently located minutes from the airport and the popular Stone Oak area. All rooms have cool ceiling fans and comfy separate sitting areas. All rooms with phones in bathrooms. Rooms fearure enhanced illumination. The key US 281/Loop 1604 location permits unfettered travel north, east, west and south.
Smoke free premises. 77 units, some efficiencies. 3 stories, interior corridors.
Pros: Awesome room, very comfortable, sound proofing walls!!
Cons: Ice machine was out of ice during 2 attempts.
10.0
Abran
Exceptional
family with young children
06-27-2017
Pros: The staff absolutely the BEST HOTEL STAFF I HAVE EVER STAYED AT. We arrived and our room wasn't ready and the manager was so busy she was cleaning rooms. She was completely overwhelmed but she never lost her frustration and made up for it by comping us 50% for our entire stay. She went above and beyond to ensure that we were pleased and made sure each person in her hotel was pleased.The breakfast was very excellent for a continental breakfast. There eating area was well Maintained and the staff ensured everything was well stocked during breakfast.
Cons:
10.0
Eric
Exceptional
family with young children
06-26-2017
Pros: The stay was very comfortable, affordable, and everyone was friendly!
Cons: The bathrooms but it was okay because they are remodeling
10.0
Miguel
Exceptional
Family with Young Children
06-23-2017
Pros:
Cons: We had to leave
10.0
Katie
Exceptional
Family with Young Children
06-23-2017
They serve breakfast which is a plus when trying to save money. Swimming pool was nice. Liked the mini fridge and microwave in the room. Pull out coach was good for the kids.
Pros: Walmart and restaurants are nearby this hotel
Cons: It can be difficult to get to the hotel specially when there is traffic.
10.0
Jesus
Exceptional
06-23-2017
Pros: Cleanliness
Cons: None
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Good location. Large, flat screen TV with good channel selection. A decent free breakfast each morning.
Cons: If you are on the east side of the hotel the road noise can be an issue.
10.0
Luis
Exceptional
Solo Traveler
06-23-2017
Pros: Great location! Exactly what I was looking for at a great price! Friendly staff, comfy room, and delicious breakfast! Would definitely recommend!
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Hospitality drinks and snacks in the lobby in the evening. Breakfast was fresh and a very nice variety!
Cons: nothing
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros:
Cons: Room smelled of smoke and it was a non smoking hotel....bed not comfortable.
9.0
Paul
Wonderful
Solo Traveler
06-23-2017
Pros: Great hotel. Best two and a half star place. Feels like three. Try and stay here whenever I can. Extremely clean, comfortable, cozy rooms with big, flat screen TV's. Nice bathrooms. Excellent breakfast service. Highly recommend.
Cons: No complaints.
8.0
Ryan
Very Good
Solo Traveler
06-23-2017
Pros: One of the best complementary breakfast. Happy Hour includes small snacks and soda / drinks, it's nice offer many hotels do not provide it. Staff goes above the standard to ensure you are happy.
Cons: 1st Night Unknown piece of equipment was left on in another room at night. Fan? Rock Tumbler? Full Blown Washing Machine? Who knows but what ever it was you could feel the vibration in the floor and hear humming. Unknown guest turned it off around 5am.
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros:
Cons: The elevators are very slow and small. The breakfast is not good, food is dry from being under heat lamp.
10.0
James
Exceptional
Solo Traveler
06-23-2017
Pros: Awesome staff, clean and spacious room
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Large, clean room. Employees were very friendly and helpful. Good location. Reasonable price.
Cons: Happy hour was weak.
7.0
Corey
Good
Business Traveler
06-23-2017
Pros: helpful and friendly staff...nice big room
Cons: old gym equipment
9.0
Mike
Wonderful
Business Traveler
06-23-2017
Pros: Clean. Great location for business I was working.
Cons: Too new for my GPS!! Bitch to find at first!!
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
06-23-2017
Pros: Breakfast was acceptable. Location was fair.
Cons: Room cleanliness was below the norm for Best Western Plus. This was the biggest underperformer amongst this brand of hotels. We generally avoid Best Western but had great experiences at the last several Plus locations.
10.0
Beverly
Exceptional
06-23-2017
Pros: Location, friendliness, room.
Cons: No. Everything was great.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Great bargain for the money
Cons: Wouldve been nicer if it was closer to SAT airport
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: The location is great, the staff is friendly, and the rooms are clean and nice.
Cons: I just wish check-in was a little faster.
10.0
Randolph
Exceptional
Family with Young Children
06-23-2017
Pros: Great location, great price, and great service. Also a great pool!
Cons:
1.0
Elizabeth
Very Poor
Traveling as Couple
06-23-2017
Pros: "We'll make it right" is the slogan, this was definitely not the case. Elevator broken with no notice posted to inform. The parking lot was under "surprise" resurfacing, crazy. We were woke up two days in a row and privacy invaded by housekeeper :/
Cons: Lack of professionalism. The person in charge informed me that"we could've left your car there to get sprayed" when I expressed being upset about being woken not one day but two days in a row to move my vehicle! No prior notice to not have car parked ther
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: Some staff members very helpful, others not so much. Breakfast was excellent, was not expecting it from best western, nicely done.
Cons:
10.0
David
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff was friendly and location was ideal
Cons: Nothing
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: Location
Cons: The bathroom wasn't clean; carpets in lobby and stairs were dirty
10.0
Michael
Exceptional
Business Traveler
06-23-2017
Pros: Clean and the breakfast was great
Cons: Trash truck comes too early and getting to the hotel can be difficult
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Friendlt Staff. Good location.
Cons: The bed mattress was like sleeping on the floor. HARD as a rock.
9.0
Paul
Wonderful
Solo Traveler
06-23-2017
Pros: Rooms are excellent. Giant, comfortable bed, big screen TV that easily swivels with great cable package. Good breakfast buffet. Very enjoyable place to stay.
Cons: No complaints.
10.0
Justin
Exceptional
Traveling as Couple
06-23-2017
Pros: The staff was amazing!! I checked in late and got a late check out of 1pm without any problems and I was late checking out and still everyone was nice and understanding. No extra charges.
Cons:
2.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros: There was nothing I really liked about this hotel. I won't be coming back. I'll gladly spend the extra money to never stay in a place like this again.
Cons: When I checked in the sent me to the wrong room. So I had to go back down to the desk instead of someone taking care of it upstairs. Then the toilet would flush and the keys kept not working.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Hotel was close to medical facilities, which was the purpose of my trip. Breakfast was excellent, with a lady who cooks hot items for the bar, and was very helpful.
Cons: The room had a king & pull-out couch with no sheets, blankets, or pillows. Phoning services was fruitless; every line was busy due to the clerk turning off the phone. Stated he was only supposed to give one extra pillow. Gave a mattress pad for sheets.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Clean rooms, friendly staff, very nice.
Cons: Rest room problems.
5.0
Jamie
Fair
Family with Teens
06-23-2017
Pros: The room was large.
Cons: They were remodeling while we were there so it was a little messy everywhere.
8.0
James
Very Good
Family with Young Children
06-23-2017
Pros: The breakfast was great. Different food items each day. Our room was cleaned daily with us being there multiple nights. Newer hotel although it was under renovation. Quiet. Staff very helpful.
Cons: No indoor pool. Outside pool needed cleaning (not able to use). Carpet in room was dirty. Carpet needs deep cleaning.
4.0
Victor
Disappointing
Traveling as Couple
06-23-2017
Pros:
Cons: The outside floors were being replaced so it was messy. The worst thing was that we had no Hot water for our showers. I left the running for about 5 minutes and nothing but tepid water. Left a message to front desk but next day the water was the same.
5.0
Rudolph
Fair
Solo Traveler
06-23-2017
Pros: It was not a 3,5 Star Hotel it was a 3 Story Motel. No services, No Amenties. They did not lock the door to the pool at night because the card reader was broken.
Cons: I did not like anything. I had to sign a release that the Morel was not responsible for any theft of items in my vehicle or in my room. I have travel all over the world and have never been ask to do that before.
6.0
Beverly
Pleasant
Business Traveler
06-23-2017
Pros: Location and it really is a nice hotel. The free wine, beer & snacks at Happy Hour is a nice touch.
Cons: DEFINITELY......but only one. The trash company seems to ALWAYS come between 5-5:30 AM to empty the dumpsters and slam them back to the ground. I have stayed here a few times but sadly, this may be the only reason that it might have to be my last.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: Location cold ac room size comfort
Cons: No
10.0
Kevin
Exceptional
Business Traveler
06-23-2017
Pros: Location, staff, room size, breakfast
Cons: Nothing
7.0
Kurt
Good
Group Traveler
06-23-2017
Pros: Staff was friendly and the breakfast had a pretty good variety.
Cons: A window from the 3rd floor fell out and crashed in the pool area while our group were sitting there. We informed the staff about it and they looked at it, but didn't take any action to clean it up until next morning. Lucky it didnt land on someone!
Cons: my room is across the laundry room which was kept open. I can hear the whirring sound of the washing machines.
7.5
Teresa
Good
solo traveller
06-22-2017
Pros:
Cons: The breakfast area is small and crowded
10.0
Bonita
Exceptional
young couple
06-22-2017
Pros: I loved that there were hot tub rooms available. I also really liked the shower too. Also the breakfast was delicious!! I really hated to leave.
Cons: I didn't like that I didn't have time to jump in the pool. No fault of yours!
10.0
Melodie
Exceptional
family with young children
06-20-2017
Pros: The room was spacious and comfortable.
Cons: N/A
7.1
Britney
Good
family with young children
06-20-2017
Pros: breakfast was good, rooms were spacious, and front desk was very accommodating to my needs.
Cons: I did not like that upon arriving our room had clothes still from previous quest which makes me think if house keeping cleans thoroughly. I understand they were understaff which is why one day our room did not get cleaned so I was not that upset.
7.5
Anonymous
Good
young couple
06-19-2017
Pros: Food was good. Bed was good.
Cons: Was attending a family affair and was told we'd have to pay to check in 2 hours early even though we could have just checked in but not gone into the room. Should be some leeway based on circumstances. We were late arriving at our family affair.
Came back to room during the afternoon on the second day of stay and found the door wide open. Later discovered that we were missing some items from our room. These items were obviously stolen out of our room by either contractors on site or by cleaning staff. Although we were told a search was conducted, nothing was found and we were told nothing could be done about it.
Not good for customer relations in either case!
6.3
Vita357
Pleasant
young couple
06-10-2017
Pros: The location, free breakfast loved the hot tub
Cons: Was given a room that had been slept in and the floor I was on renovations was going on false advertising I was hoping for the evening which offers free wine beer and snacks but was told not on Friday night a little disappointed the keys stopped working
;detailController.handleFacebook('SEO','Best Western Plus Hill Country Suites', '128377', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/128377H1.jpg', 'San Antonio', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Best Western Plus Hill Country Suites', '128377', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/128377H1.jpg', 'San Antonio', '', '', '', '');){kind=link}
