Inspector Pick (Classification): To me, the upscale public areas and guest rooms with plank floorings, oak wood furniture and leaded glass windows really make this place stand out.
The beautifully restored building features polished wood plank lobbies, rich oak wood recliners and large guest rooms uniquely decorated with oak furniture, enhanced bedding and thick, plush chairs.
Smoke free premises. 64 units. 4 stories, interior corridors.
Pros: Nice big room for a reasonable price!Great free breakfast!
Cons: Limited TV channels. But who needs TV.
10.0
Richard
Exceptional
Solo Traveler
10-20-2017
Pros: Close proximity to downtown San Antonio and Riverwalk. Clean, comfortable beds. Size of rooms. I can honestly say that, as far as the room itself goes, this was a very nice hotel. I highly recommend it.
Cons: Two things...Our original room keys didn't work. Had to go back down to lobby to get another key. The room itself wasn't to well lit, even with all available lighting on.
7.0
Verified Hotel Guest
Good
Solo Traveler
10-20-2017
Pros: The design and amenities were exellant
Cons: I felt rushed out at check-out by the housekeeper who docked on my door four times and appeared annoyed that I was still in the room.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-20-2017
Pros: The staff at Best Western were friendly and genuinely interested in making my stay more pleasant.
Cons: Not really
10.0
Robert
Exceptional
Family with Young Children
10-20-2017
Pros: From the location in relation to the local amenities, to the helpful friendly staff this hotel checked all the boxes. Great place to stay.
Cons: Parking was very limited at the hotel, but during our stay did not encounter any problems locating a parking spot.
8.0
Verified Hotel Guest
Very Good
Business Traveler
10-20-2017
Pros:
Cons: Late night noises keeping us up
8.0
Verified Hotel Guest
Very Good
Business Traveler
10-20-2017
Pros: Great location for price
Cons: Fitness room not open after 11 pm
10.0
Christy
Exceptional
Family with Teens
10-20-2017
Pros: location
Cons: no
8.0
Marlin
Very Good
Business Traveler
10-20-2017
Pros: Location.
Cons:
10.0
Christina
Exceptional
Family with Young Children
10-20-2017
Pros: It is close to downtown. Walking distance to Riverwalk, Alamo Dome, Tower of the Americas, and River Center Mall.
Cons: No pool.
10.0
Ivan
Exceptional
Traveling as Couple
10-20-2017
Pros: everything location clean staff and breakfast
Cons: no
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: the front desk was friendly and check in with her was simple.Location near start of marathon was a plus. Room was clean and breakfast was good. Close to mall and freeway. Maintenance employees were friendly and kept the hotel clean.
Cons: I never like to pay for parking but such is the case with most of hotels I have stayed at in downtown San Antonio.
10.0
Gerald
Exceptional
Traveling as Couple
10-20-2017
Pros: Clean
Cons: Had to pay for parking
10.0
Charles
Exceptional
Business Traveler
10-20-2017
Pros: Fantastic location--just about a block away from the convention center, and maybe a 15-20 minute walk to the Alamo. The hot breakfast was good, but not exceptional. Staff were always friendly during my 4 day stay, as were the other guests.
Cons: Although the many lamps were charming, I wish there had been a quick way to turn them on and off. One has to tediously turn on/off each lamp. Free Wifi was just a bit slower than I would have preferred. Have to cross busy streets to get to convention ctr.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Front desk staff was awesome. Breakfast was great. It was only a .25 mile walk to Convention center and less than a mile to The Alamo and Riverwalk.
Cons: Quite a few homeless people hanging around hotel, since it is right off the exit of interstate- be careful if traveling by foot alone, especially at night.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-20-2017
Pros: Great charm. Real eggs for breakfast, not the disgusting microwave eggs so many places of this level serve. Rooms were updated and clean but with an old western flare. Lobby in an old western building from 1800s maintaining the feel but totally updated.
Cons: On the wrong side of the freeway but the sidewalks were well lit under the overpass and it was an easy 5 minutes walk to the Riverwalk area and convention center.
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-20-2017
Pros: The room was large and exceeded expectation. The location was excellent
Cons: We received stained towels one day and the evening desk worker was not very helpful
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-20-2017
Pros: Location and cleanliness
Cons: Very limited parking
5.0
Verified Hotel Guest
Fair
Solo Traveler
10-20-2017
Pros: Location
Cons: Rude/Poor customer service at front desk and $13 to park in the hotel parking lot.
8.0
Michael
Very Good
Traveling as Couple
10-20-2017
Pros: Near downtown and close to bus station.
Cons: Off site parking is a little sketchy.
10.0
Laran
Exceptional
Family with Young Children
10-20-2017
Pros: Location and price
Cons: No
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: What I liked best was the design of the building.
Cons:
7.9
Motel
Good
young couple
10-18-2017
Over All our trip was...
Pros: Beds comfortable, again the breakfast was same old same old. But, staff very friendly, Close walk to riverwalk and other attractions.
Cons: Had hard time finding, and parking was very limited, and they charge to park. Not cool when you are a guest
7.9
Anonymous
Good
solo traveller
10-17-2017
Good
Pros:
Cons:
8.8
Kaase
Excellent
solo traveller
10-13-2017
Met all functional requirements for...
Pros: The fact that the hotel was very close to my place of business. I also liked the Spanish themed decor and large rooms. The muffins for breakfast were also GREAT!
Cons: Hotel could have provided complimentary bottles of water. The tea place lacked in biscuits which could have been a nice to have with the coffee
7.5
Anonymous
Good
mature couple
10-13-2017
Good
Pros:
Cons:
7.5
Annabelle
Good
solo traveller
10-11-2017
Good
Pros:
Cons:
4.2
John
Disappointing
young couple
10-10-2017
Stay did not meet expectations
Pros: Location was good. Old historical building on the edge of town near the Convention Center that was more architecturally interesting to stay in than a cookie cutter box hotel.
Good size rooms.
Cons: Two night three day stay and housekeeping could not find our room once to clean.
Lack of skilled management for this level of hotel. Employees poorly trained in customer service.
Disappointed in their lack of effort. Embarrassed that I didnt reserve elsewhere for my group.
7.9
Hamza
Good
family with young children
10-09-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-09-2017
Exceptional
Pros:
Cons:
10.0
Marcia
Exceptional
young couple
09-30-2017
Exceptional
Pros: Everything
Cons:
9.6
Michelle
Exceptional
solo traveller
09-30-2017
Exceptional
Pros: I loved how close it was to the concert venue. An easy short walk and I was there. The staff was friendly and helpful. I was able to leave my bags there after I checked out.
Cons: My room was on the main floor. I didn't like opening my window because the parking lot was there. With the one window being closed, it made the room really dark. There were about 12ish lights to turn on, and still pretty dark inside.
10.0
Paul
Exceptional
young couple
09-28-2017
Our visit was a very...
Pros: Breakfast was delicious and fresh. Best coffee by far. The attendant was very friendly.
Cons: We traveled by amtrak train and that put us there at 6AM on a Sunday morning. We found out that the check in time is set up for 3PM. We were going to have to wait for 9 hours in the lobby for a room. The clerk arrange a early check in with a $50.00 fee for this service, which I was happy to pay after 20 hours of travel.
10.0
Anonymous
Exceptional
solo traveller
09-28-2017
Exceptional
Pros: Breakfast was great! Staff was friendly and extremely helpful.
Cons:
8.8
Damian
Excellent
young couple
09-27-2017
Fabulous
Pros:
Cons:
10.0
Terry
Exceptional
young couple
09-26-2017
Exceptional
Pros:
Cons:
7.5
Sharon
Good
young couple
09-25-2017
Good
Pros: Great area comfy bed
Cons: Lighting poor
8.8
Nichole
Excellent
solo traveller
09-22-2017
Fabulous
Pros: The bed was so comfortable.
The location was perfect so close to the convention center. The staff was helpful and friendly. Very spaces room too.
Cons:
7.1
Dale
Good
young couple
09-21-2017
Good
Pros:
Cons:
8.3
Arghavan
Very Good
solo traveller
09-19-2017
Very good
Pros: Clean, nice staff, near to river walk.
Cons:
10.0
Erica
Exceptional
young couple
09-19-2017
Comfortable, friendly, clean, great hotel.
Pros: Excellent staff very friendly. Extremely close to river walk. I didn't like the fact that the add stated it was on the river walk and it's not. When I got there I fell in love with the hotel.
Cons: The add states that the hotel was on the river walk.
7.5
Keverly
Good
young couple
09-18-2017
Good
Pros:
Cons:
10.0
Robert
Exceptional
solo traveller
09-18-2017
Awesome!!!
Pros:
Cons:
7.5
Anonymous
Good
solo traveller
09-18-2017
Key cards frustrating but stay...
Pros:
Cons: I had to keep getting the key cards rewrittn. Very frustrating standing st the room door and the key card not working. One day I didn't go get ice in case I couldn't get back in. Another day and propped my door open when I went for ice. Very unsatisfactory. I think I had the key cards rewritten every day and twice one day!!!
4.6
Tori
Disappointing
young couple
09-17-2017
Will never stay here again.
Pros: Size of rooms
Cons: Staff is terrible. Charged our card $200 more than the total on booking.com and then said they could not honor the deal we got with the reservation with booking.com. Then charged another $315 on our card and said the $448 would be refunded and never was. Took us 2 days to get part of our money back and was then charged an additional $66. Our card was frozen for the duration of our trip.
7.1
Elaine
Good
young couple
09-15-2017
Good
Pros: the location
Cons: having to pay for parking and the $150.00 deposit I had to put down before getting my room key.
10.0
Roberto
Exceptional
family with young children
09-12-2017
Very relaxed and quiet. we...
Pros: Room was very clean and spacious very comfortable beds.
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