Inspector Pick (Classification): To me, the upscale public areas and guest rooms with plank floorings, oak wood furniture and leaded glass windows really make this place stand out.
The beautifully restored building features polished wood plank lobbies, rich oak wood recliners and large guest rooms uniquely decorated with oak furniture, enhanced bedding and thick, plush chairs.
Smoke free premises. 64 units. 4 stories, interior corridors.
Cons: TV remote did not function well, also was not allowed to have breakfast in room, was charged for parking for night. Parking lot seemed dangerous at night as well.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Staff very kind and helpful
Cons: Paid parking for people already paying to stay at hotel is ridiculous
5.0
Angel
Fair
Solo Traveler
06-23-2017
Pros: The room was very spacious
Cons: The parking lot was tiny and the "overflow" parking lot was a couple of blocks away so I had to park on the street and still got charged for parking
7.0
Verified Hotel Guest
Good
Business Traveler
06-23-2017
Pros:
Cons: Lights not bright ,All Rooms lights dark ! No wall fence therefore pedestrians can see inside the room from the street, not safe to open the curtain , no natural sun light The first room offered was full of cheap air freshener, we changed room !
5.0
James
Fair
Traveling as Couple
06-23-2017
Pros:
Cons: hotel is overated for a plus motel. The hotel is in dire need of updating. Carpet, furniture and overall paint and wall papar. Just an old musty hotel. Also the location is not good.
9.0
Van
Wonderful
Solo Traveler
06-23-2017
Pros: it is within walking distance to the convention center, river front, Alamo and Spurs Basketball.
Cons: It's not this hotel in particular, but in ALL of San Antonio there is a $12 per day parking charge added on at every hotel downtown. This is new and I didn't see it mentioned anywhere in the adverts. Next is that of 32 TVchannels listed, only 11 were
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: It was very comfortable and well designed.
Cons: I felt rushed by the housekeeper to check out. She came to my room four times and appeared annoyed that I was still there, eventhough, check-out is at noon.
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: The design and amenities were exellant
Cons: I felt rushed out at check-out by the housekeeper who docked on my door four times and appeared annoyed that I was still in the room.
10.0
Ismael
Exceptional
06-23-2017
Pros: Great staff...clean rooms.
Cons: No.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: Location
Cons: Not being able to address my problem on the spot. As of right now I still have not heard back from management concerning having no hot water to ahower
10.0
Robert
Exceptional
Family with Young Children
06-23-2017
Pros: From the location in relation to the local amenities, to the helpful friendly staff this hotel checked all the boxes. Great place to stay.
Cons: Parking was very limited at the hotel, but during our stay did not encounter any problems locating a parking spot.
10.0
Tammy
Exceptional
Family with Teens
06-23-2017
Pros: The staff was friendly and extremely helpful with directions and suggestions. Very much enjoyed the verity on the complimentary breakfast buffet.
Cons:
9.0
Charles
Wonderful
Traveling as Couple
06-23-2017
Pros: atmosphere, breakfast, courteous staff.
Cons: limited parking before have to go to overflow lot
8.0
Marlin
Very Good
Business Traveler
06-23-2017
Pros: Location.
Cons:
10.0
Maurice
Exceptional
Traveling as Couple
06-23-2017
Pros: Friendliness and professionalism of staff. Property was very clean inside and out.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Good location, close to downtown. Spacious. Good TV channels. Front desk staff very friendly, and helpful-- gave us delivery menus (and recommendations) when we were too tired to go out. Nice bathroom.
Cons: Room is dark-- kept thinking I'd missed a lightswitch. Smelled moist, furniture a bit dated, and our room faced a busy street-- loud motorcycles periodically until the wee hours. AC took a while to work and was coming off of the wall.
9.0
Mary
Wonderful
Traveling as Couple
06-23-2017
Pros: It was close to the downtown area.
Cons: Parking was too far away and we had to pay for it.
10.0
Ivan
Exceptional
Traveling as Couple
06-23-2017
Pros: everything location clean staff and breakfast
Cons: no
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros:
Cons: Great area but no pool/bar
10.0
John
Exceptional
Solo Traveler
06-23-2017
Pros: Beautiful, historic structure. Not a typical cookie-cutter design. The staff was also outstanding.
Cons: The parking was very limited.
10.0
Rick
Exceptional
Business Traveler
06-23-2017
Pros: It was really close to the Riverwalk and even closer to the Convention Center. Really friendly staff and the amenities were excellent.
Cons: My room faced a busy street which was noisy at all hours.
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: Simple. Straightforward.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Front desk staff was awesome. Breakfast was great. It was only a .25 mile walk to Convention center and less than a mile to The Alamo and Riverwalk.
Cons: Quite a few homeless people hanging around hotel, since it is right off the exit of interstate- be careful if traveling by foot alone, especially at night.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: Great charm. Real eggs for breakfast, not the disgusting microwave eggs so many places of this level serve. Rooms were updated and clean but with an old western flare. Lobby in an old western building from 1800s maintaining the feel but totally updated.
Cons: On the wrong side of the freeway but the sidewalks were well lit under the overpass and it was an easy 5 minutes walk to the Riverwalk area and convention center.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: Location and cleanliness
Cons: Very limited parking
5.0
Verified Hotel Guest
Fair
Solo Traveler
06-23-2017
Pros: Location
Cons: Rude/Poor customer service at front desk and $13 to park in the hotel parking lot.
8.0
Michael
Very Good
Traveling as Couple
06-23-2017
Pros: Near downtown and close to bus station.
Cons: Off site parking is a little sketchy.
9.2
Larry
Wonderful
young couple
06-21-2017
Pros:
Cons: Bigger tv. The room was nice except poor lighting. The lamp shades were nice but too dark so not enough light in the room
The staff was excellent .
9.6
Jane
Exceptional
solo traveller
06-21-2017
Pros: Very friendly and helpful staff at the desk. Trolley stop is right in front and the San Antonio Riverwalk is just a safe and easy 10 minutes away!
Cons: All was fine- neighborhood down Chestnut Street was where we were warned not to go!san
7.5
Anonymous
Good
young couple
06-21-2017
Pros: The room was generous sized and the breakfast was great. It was only a 5 minute walk to the Riverwalk and the Alamo.
Cons: Our room was facing the main road and close to the intersection so pedestrian noise and traffic waiting and accelerating from the light was a problem for me as I like it to be quiet when I go to sleep.
10.0
Donna
Exceptional
family with young children
06-16-2017
Pros: Employees were all friendly and helpful
Cons:
7.9
Nadja
Good
family with young children
06-14-2017
Pros:
Cons: The loud trains going by. The second parking lot that is located about a block away from the hotel surrounded by empty buildings.
7.9
Kristen
Good
family with young children
06-14-2017
Pros: Location was a short walk from Riverwalk
Cons: Parking
6.7
Michael
Pleasant
review category group of friends
06-12-2017
Pros:
Cons: Thought it was closer to the river walk hints the name on the river walk
8.3
Stephen
Very Good
review category group of friends
06-10-2017
Pros: The hotel was clean and friendly. It was only a few minutes walk from the centre. Breakfast was adequate. We were only there for one night before going onto dallas. It was very hotel whilst we were there a/c was good and not too noisy. It didn't have a pool but the receptionist called a sister hotel and we went there for the afternoon!
Cons: No outside space except one bench in the corner next to rubbish bins - dedicated smoking area.
9.2
Leonardo
Wonderful
family with young children
06-09-2017
Pros: Location near Alamodome
Cons: Elevator waiting times
9.6
Emit
Exceptional
review category group of friends
06-09-2017
Pros: Room, breakfast, staff, and location was great.
Cons: Bed was hard.
6.3
Doug
Pleasant
young couple
06-09-2017
Pros: The breakfast buffet was very good
Cons: Our first room had a bad odor, smelled like mildew. I requested to be moved and they moved us across hall. The mildew smell was also in the hallway so we smelled it every time we went into the corridor. The new room had a little odor but nothing like the first one.
10.0
Anonymous
Exceptional
family with young children
06-09-2017
Pros:
Cons: The Texas waffle iron
8.3
Sherry
Very Good
family with young children
06-08-2017
Pros: The staff was very accommodating and handled all request quickly and efficiently. The building is old but is very clean. The housekeeping staff is doing a remarkable job. The front desk staff is very friendly.
The breakfast was well prepared and the breakfast staff was very accommodating to request.
Cons: The hotel is in need some remodeling. The carpet is old and bath fixtures need replacing.
7.5
Ruth
Good
young couple
06-05-2017
Pros: I always enjoy the location of the facility
Cons: I had to change my own bed
Housekeeper woke us up twice in the morning
7.5
Vicki
Good
young couple
05-31-2017
Pros: The location was good and the hotel was very clean
Cons: The elevator is way too slow
7.1
Anonymous
Good
family with young children
05-30-2017
Pros:
Cons: Had to go back to desk 4 times because key wouldn't work. Only had one worker for long check in line
8.3
Marilynn
Very Good
young couple
05-29-2017
Pros: The price as compared to other hotels in the area.
Cons: Room smelled kinda moldy and a little farther to river walk
4.6
Donniece
Disappointing
young couple
05-27-2017
Pros:
Cons: Manager on site was cooperative @ check-in,
But I told the manager when we checked in that we were staying only one night, not 2, & when I got ready to leave the next morning there was absolutely no one @ front desk & we were charged for 2 nights, not one, when I contacted hotel the following day for a copy of the invoice
Sent to my email. Immediately called hotel & they were very rude & I requested to speak to general manager, but they have not returned call!!!
Will absolutely never stay @ another Best Western!! We are disputing charge for 2nd night. I would certainly not recommend this place to anyone!!
Also in a very noisy location!! Bed extremely uncomfortable!!
4.2
Anonymous
Disappointing
review category group of friends
05-27-2017
Pros:
Cons: Bed bugs
5.8
Lawrence
Okay
solo traveller
05-24-2017
Pros: Very nice, accommodating staff. Overall room size was good. Appreciated the fitness center.
Cons: Pillows were too small and as hard as hockey pucks. Bed footboard posed a hazard- too bulky for walking area. Air conditioner very loud turning on and off--enough to wake one up. First night there were extremely loud footsteps overhead from 12:30 to 2 a.m. We called front desk and staff was called them. They moved us the next morning to top floor. Not many healthy choices for breakfast (no skim milk, not much fruit, no whole grain toast). Parking fee a bummer. And if onsite lot is full, you need a lift to auxiliary lot which is a pain. Charging a fee for this is really bad.
10.0
Lisa
Exceptional
young couple
05-21-2017
Pros: EXTREMELY clean !!!
Cons:
8.8
Jonderlar
Excellent
solo traveller
05-20-2017
Pros: The room was nice and big and had a couch. Additionally, the breakfast was really nice and diverse. The staff was friendly and helpful.
;detailController.handleFacebook('SEO','Best Western Plus Sunset Suites-Riverwalk', '125869', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/125869H1.jpg', 'San Antonio', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Best Western Plus Sunset Suites-Riverwalk', '125869', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/125869H1.jpg', 'San Antonio', '', '', '', '');){kind=link}
