Prepare to be wowed at this fabulously renovated property with a central courtyard pool area and soothing rain-shower-style fixtures. The large contemporary guest rooms are done in a soft gray tones.
Smoke free premises. 74 units, some efficiencies. 2 stories, interior corridors. Accessibility (Call).
Pros: The convenience because it was only five minutes to get to the Air Force Base
Cons: The Jets to the hot tub did not work in the bathrooms are too small
10.0
Renee
Exceptional
young couple
09-20-2016
Pros: The location was perfect for the Air Force graduation it was 2 minutes away and the king Bed was so comfortable I never wanted to get up.....Super clean and very friendly staff.
Cons: No elevator.
9.6
Rita
Exceptional
family with young children
09-20-2016
Pros: Buffet was excellent every day of our stay. Something for any diet from Belgian waffles to hash browns. Served elegantly, all items fresh, hot or cold as expected. I sought out the chef to compliment him for such a lovely presentation! I have traveled extensively and told him that his was the overall BEST breakfast buffet I'd had in several years!
Cons: Site is great, no elevator was a surprise. In 4 day stay, we had 3 days with no housekeeping staff to clean our room. Ran out of facecloths, toilet tissue, had to empty trash cans myself.
7.1
Norma
Good
family with young children
09-17-2016
Pros: Love the staff so helpful and very friendly. Some staff
Cons: My maid was not that friendly. I figured it was Friday so I told her she didn't have to worry about cleaning my room on Saturday but If I could have clean towels well she brought me towels that were ripped. She is lucky I am not that type of person that complaints about things like this.
7.1
James
Good
mature couple
09-16-2016
Pros:
Cons: no elevator. with heavy luggage coupled with being senior citizens made it very inconvenient going up and down stairway. unbelievable that there wasn't some kind of warning so we could get on the ground floor.
6.7
Tracy
Pleasant
review category group of friends
08-30-2016
Pros: Location
Cons: Cleaness and price
7.1
Karcelia
Good
family with older children
08-18-2016
Pros: Close to Lackland AFB main gate.
Cons:
10.0
Maria
Exceptional
family with young children
08-12-2016
Pros: I really like the environment so friendly and clean, with free access to use the computer and nice breakfast.
Cons: when I arrived seemed ugly just because loan was not attractive, the edges of the parking space there were not well care.
7.5
Martha
Good
review category group of friends
08-09-2016
Pros:
Cons: I had some medication stolen from my room. I reported this to Management and to my knowledge, all they did was to meet with the housekeeping staff and tell them it would not be tolerated. I did not call the police and file a report, which I probably should have, but also felt I should have been offered some kind of compensation for this. Management did not offer me anything for my distress!!!!!
10.0
Frances
Exceptional
family with older children
07-24-2016
Pros: Everything was excellent. I love to book this hotel everytime we come to San Antonio, Tx.
Cons:
9.6
Julian
Exceptional
family with older children
07-21-2016
Pros: Great breakfast! Beds were good. Great location if your going to the AFB, BETTER then other places in the area we looked at! The STAFF was great!! helpful with everything.
Cons: The only thing we didn't like was that they did put up a signing board for the gradating class for everybody to sign.
7.1
Don't
Good
solo traveller
07-14-2016
Pros: The receptionist was fine as hell.
Cons: The eggs you served at breakfast were straight poo. They tasted like stale bread and I have no idea how it is at all possible for eggs to taste that way.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
07-13-2016
Pros: Very affordable& close to lack land Air Force base. have to step into the tub to close the bathroom door. sink outside bath rm was annoying.otherwise rooms where Modern,clean & large. pool & hot tub area where nice
Cons: Size of bath room,with sink outside bathroom
8.8
Selena
Excellent
family with older children
07-07-2016
Pros: The accommodation they made for my handicapped son
Cons: The rooms are so expensive there. But overall stay was good.
8.3
Adam
Very Good
young couple
07-01-2016
Pros: Nice. Close to AFB and shopping.
Cons: Near some rough looking parts, but everything looks like that around the AFB.
8.0
Shauntel
Very Good
Traveling as Couple
06-28-2016
Pros: Cleanliness and hot breakfast.
Cons: I did not like there were no elevators.
7.1
Adrian
Good
family with young children
06-20-2016
Pros: The design of the hotel
Cons: Location and parking/security can use some work. Also there was no elevator.
10.0
Diane
Exceptional
mature couple
06-18-2016
Pros: Front Desk made you feel comfortable and welcome. Loved the coffee available in Lobby and the cookies. Facilities looked new. Room was very comfortable. Never had to ask for anything. Helped us find places to eat. Breakfast offered was very nice. Can not find anything negative to say.
Cons:
7.1
Pam
Good
family with older children
06-15-2016
Pros: the staff were very friendly and helpful.
Cons: the bed was pretty hard and the noise from the highway could be heard all night
10.0
Ja'mes
Exceptional
solo traveller
06-10-2016
Pros: The rooms were very comfortable
Cons:
8.0
Verified Hotel Guest
Very Good
05-25-2016
Pros: I liked the close proximity to Lackland Air Force Base. I liked outdoor and indoor decor.
Cons: The breakfast could have offered more choices.
8.3
Shiann
Very Good
family with older children
05-17-2016
Pros: Room was very nice clean and comfortable.
Cons: Tv channels they were said to have weren't able to be viewed.
Pool and hot tub was dirty with tissues and etc in bottom.
9.6
Elfriede
Exceptional
solo traveller
05-15-2016
Pros: Very friendly front desk attendant. Friendly staff.
Cons:
6.3
Tom
Pleasant
mature couple
05-10-2016
Pros: beds were old, and there is no elevator
Cons:
8.3
Cruz
Very Good
mature couple
04-24-2016
Pros: We loved it perfect location for AF graduation.. Highly recommend
Cons: Have nothing negative to say ... The staff were great ... We felt like home
7.5
Cleveland
Good
mature couple
04-19-2016
Pros: Entire staff very courteous & helpful
Breakfast & Location, Amenities were
great
Cons: needed comfort height toilet were told you had none. Bed not very comfortable.
9.2
G
Wonderful
mature couple
04-18-2016
Pros: Steven, the manager was very attentive to the needs of our family.
Cons: No guest elevator available.
10.0
Hope
Exceptional
Traveling as Couple
04-13-2016
Pros: The hotel has a pool, hot tub and laundry. The staff was excellent and the breakfast buffet was amazing
Cons: I arrived at 12:00 a.m. and my room was not ready. I had to wait an hour for them to clean it. I was tired from the flight
7.1
Chelsie
Good
family with older children
04-04-2016
Pros: The staff was super friendly!! They are ready to give suggestions for restaurants and print things out for you which is great. The breakfast was nice and they were ready to fill things up quickly so you didn't have to wait.
Cons: There is no elevator or frills or great views at this hotel. It's not really located next to anything. But, if you have a loved one graduating from BMT, then it is a convenient location. The traffic was not bad at all for BMT as long as you left ahead of time. Don't wait to the time things are to start at BMT to leave and think you will get there in 5 mins. The Riverwalk was a disppointment. The staff explained there has been a recent influx of homeless at the Riverwalk no matter where you go.
7.9
Dan
Good
family with young children
03-28-2016
Pros: comfortable bed
Cons: messy breakfast area- may have been the people not the staff
7.5
Kyle
Good
review category group of friends
03-27-2016
Pros: Rooms were clean and breakfast was ok.
Cons: Breakfast should have started the same time on the weekend as through the week. With the air force graduation we were pressed for time to eat on Saturday.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
03-23-2016
Pros: Location
Cons: Charged me $14.00 for something that wasn't listed. Asked for a explanation of charges for that and never got a call back from the manager. Seems that they add it without any explanation. Did to explain what the charges are for or not charge you for it.
9.6
Pam
Exceptional
family with older children
03-22-2016
Pros: Loved the location to the AFB
Breakfast
Lounge area
Cons: Did not like the sink outside the bathroom, woke everyone up when getting ready
8.3
Robin
Very Good
family with young children
03-22-2016
Pros: It was clean..nice hotel.
Cons: Bad area. Vehicle was broken into.
Nicest hotel close to Lackland though. Lock your valuables.
Police officer who came to make the report was an ass.
7.9
Valerie
Good
family with young children
03-17-2016
Pros: I liked the rooms very well maintained.
Cons: Honestly the front desk staff when i was leaving were not the nicest or helpful they even seemed clueless.
6.7
Andrew
Pleasant
review category group of friends
03-15-2016
Pros: Newly renovated room - bathroom needs work! Handle was loose on bathroom door, looked dated.
The hotel adding the "Congrats Posters" for airman graduating LAFB was very nice. A great touch to leave a memory in the lobby. I requested that these posters be sent to me when it was time for them to be thrown away so our Airman could have them for his enjoyment. Miranda said this would happen but I hope it will.
The other discouraging thing was the rates. I travel pretty regularly for work and stay with Hilton properties due to their comfort and points program. The rate we paid on Booking.com was $149 a night. THREE guests checking out were paying rates for the time that we were there - same duration - same types of double occupancy queen beds and paid $99 a night. This is a huge difference! In the future, this will be the difference between me staying at the country inn and suites or getting the average room for $100-$120 at a Hilton property and receiving points for free stays.
Cons: The breakfast was ok - juices were a bit watered down. Flavored coffee creamers would be nice. Prices of beverages and food in lobby fridges were very high compared to drinks in vending machines.
Maid service wasn't very "on top of it" - unfriendly when approached by them at the door on last morning there. I had to call the front desk for towels the second day there - the third day no cleaning service was provided at all so I had to get towels again & toilet tissue!
Upon check out, Miranda helped me divide the bill with two cards. She was very unfocused and I had to even say "pay attention" as she answered the phones and assisted guests making those in front of her wait long times of excess of 5 min for her conversation to end when it should have been prioritized and placed on hold.
9.6
Sage
Exceptional
young couple
03-09-2016
Pros: Friendly Staff.
Cons: Room Service was very loud when they made their rounds and in the early mornings.
9.6
Christine
Exceptional
family with older children
02-10-2016
Pros: The staff was great, very accommodating with my needs and payment methods. The only negative is the loudness of the room doors when they are being shut.
Cons:
7.1
Donald
Good
mature couple
01-27-2016
Pros: Clean & quiet breakfast good
Cons: Two story hotel with no elevator, bathroom fan was VERY loud, you could hear it down the corridor. Two nights when we returned the corridor smelled like someone smoking pot
8.8
Sueann
Excellent
mature couple
01-13-2016
Pros: Nice, clean hotel with friendly staff.
Cons: Hotel was not in the best area of town. But, we were just there to sleep. Had no issues in area. Only minutes from Lackland.
10.0
Stacy
Exceptional
family with young children
12-28-2015
Pros: I loved the staff! Excellent service! Very friendly! Location & very clean :) Really close to Lackland AFB.
Cons: Nothing! Everything was excellent!
7.1
Tanja
Good
review category group of friends
12-17-2015
Pros: I like how convenient it was to the Airforce Base.
Cons: There was hair around the floor of the toilet & on the bathroom floor period.
10.0
Larry
Exceptional
family with older children
11-19-2015
Pros: Clean. Good breakfast. Plenty of room. Super close to Lackland. Good location.
Cons:
5.4
Susan
Fair
mature couple
11-17-2015
Pros: The location was great as we were going to Lackland for a basic training graduation and it was right down the road.
Cons: We had a handicapped room and it was not what we expected. The toilet was not handicapped height which was important for my wife who has a knee issue. Also there was NO vanity in the bathroom so there was no place to put your personal toiletries.
7.5
David
Good
family with older children
11-10-2015
Pros: Location
Cons: Location
9.6
Brian
Exceptional
mature couple
10-21-2015
Pros: Clean property, comfortable beds.
Cons: No elevator
9.6
Teddy
Exceptional
mature couple
10-13-2015
Pros: The bed was very comfortable and the shower was nice . The two most important things to us.
Cons: N/a
8.5
Jessica
Excellent
solo traveller
10-11-2015
Pros: I stayed at the Comfort Inn & Suites for my husband's Airforce BMT graduation. It was a great choice and very close to Lackland AFB. I would highly recommend it to others attending graduation and would stay there again.
Cons:
10.0
Jack
Exceptional
solo traveller
10-11-2015
Pros: Staff was extremely helpful. the room was very clean and comfortable.
Cons:
7.9
Debra
Good
family with older children
09-28-2015
Pros: The hotel is like an oasis in the middle of the ghetto. It is very clean and up to date, and we enjoyed sitting out by the pool in the evenings. We were there for an Air Force graduation, and it was very conveniently located by the base.
Cons: Out of the 5 nights we stayed there, 2 times our room was not cleaned and we had to beg for clean towels when we got back. I felt that the hotel was understaffed and therefore things like this were missed. The hotel itself was clean, and I felt safe staying there, but when this problem was brought up to the front desk, they simply shrugged and said sorry.
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