Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This appealing hotel offers large rooms with enhanced bedding and some business-class units. Evening (dinner) room service is available. The striking lobby is designed for socializing.
Smoke free premises. 117 units. 4 stories, interior corridors. Accessibility (Call).
US 281 exit Nakoma Rd southbound; exit Bitters Rd northbound; on northbound access road. Set back from highway in a quiet area. 12828 San Pedro Ave 78216.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-21-2017
Pros: staff was friendlyfacilities were cleanlocation was goodfood in restaurant and service was good
Cons: booked a king room but was given 2 doublesbedding was rough and wornno clean towels available one dayice machine broken
4.0
Anonymous
Disappointing
07-21-2017
Pros: Indoor pool
Cons: Location
9.0
Anonymous
Wonderful
07-21-2017
Pros: Very nice rooms, breakfast was amazing and staff were friendly.
Cons: The pool was nice but had too much chlorine.
1.0
Anonymous
Very Poor
07-21-2017
Pros: Checking out was the best.
Cons: When I got there they could not find my reservations. It took over an hour to get checked in. Lady at the counter had a hickey on her neck and was not pleasant. Room was dirty, gum wrappers in the bed, chewed gum on the table, and a plate u see the bed
9.0
Anonymous
Wonderful
07-21-2017
Pros: Clean, quiet, good value for breakfast.
Cons: A little difficult to find entrance due to road construction- beyond the hotel's control.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Hotel Employee was at the front desk Saturday morning & early afternoon. I had a special scheduling request and she was understanding and quickly accomidating. It's nice when someone takes care of you and in no way makes you feel like you have pu
Cons: The pool looked a bit 'cloudy'. It did not look dirty, but the water was not clear.
7.0
Anonymous
Good
07-21-2017
Pros: The hotel was clean and the staff was friendly
Cons: When I stay at an airport hotel I don't usually have a car. There were no restaurants within walking distance and their restaurant was closed at ten.
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was a friendly and comfortable hotel thank s
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great staff and breakfast
Cons: nothing
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very nice and modern. Great Value
Cons: Very small indoor pool.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The room was great. Nice breakfast, too.
Cons: The paint on the ceiling in the bathroom was peeling. Other than that, the room was great.
9.0
Anonymous
Wonderful
07-21-2017
Good stay
Pros: Clean and comfortable. Good parking.
Cons: Thought breakfast was a little pricey
10.0
Anonymous
Exceptional
07-21-2017
Pros: Clean, nice and very comfortable and quiet. Loved complentary water, coffee, tea and cookies in the lobby. Great location for my meetings
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Exellente coustumer service
Pros: Service
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
The room was quiet, spacious, clean & comfortable.
Pros: The staff was very efficient & personable. The room was very comfortable and quiet.
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
It was central to everything I had planned.
Pros: Location
Cons: Everything met my expectations
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very modern and entrance was welcoming and elegant
Cons: No
9.0
Anonymous
Wonderful
07-21-2017
Pros: Very clean and confortable. Excellent indoor polo Tks
Cons: No breakfast
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was clean and they had great customer service.
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: Excellent room , bed, bathroom, coffee maker (excellent ) refrigerator Rate : Value / Price very good
Cons: nothing
10.0
Anonymous
Exceptional
07-21-2017
Pros: The open design and the cleanliness
Cons: No
8.0
Anonymous
Very Good
07-21-2017
Pros: This was my first time staying at a Hilton Garden Inn and I was quite impressed. Very clean and modern property for the price. Had everything I needed.
Cons: Not surprisingly their WiFi speed was very poor. Most hotels that offer free WiFi are like this so I wasn't shocked at the slow speed.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Unique
Cons: $ for breakfast
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location, cleanliness, the rooms are great, there is a restaurant on the premises.
Cons: I had a 3rd floor room on the atrium. At about 5:30 a.m. the atrium started to become pretty noisy (deliveries, etc).
10.0
Anonymous
Exceptional
07-21-2017
Pros: The room was relaxing.
Cons: Everything was great.
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean,quiet,friendly staff
Cons: even though its an "airport" hotel with shuttle,shuttle is not operated by hotel and doesn't run on weekends,finding hotel at nite while driving is tricky
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean elegant motel
Cons: No complimentary breakfast
10.0
Anonymous
Exceptional
07-21-2017
Pros: Beds were comfortable room was spacious with fridge and microwave
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Clean, nice staff and comfortable pillows. Breakfast was not free but was the best I have had in any hotel
Cons: The mattress was somewhat hard but still enjoyed my sleep
9.0
Anonymous
Wonderful
07-21-2017
Pros: Staff was extra courteous
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location and breakfast buffet. Also, staff was very friendly and accommodating.
Cons: Pool was in a weird place in the hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel and staff was amazing!
Cons: I think the chemicals in the pool were off. My dtrs hair became very dry and their silver charm bracelets turned dull.
8.0
Anonymous
Very Good
07-21-2017
Pros: The hotel was fairly quiet, rooms were a little small but nice overall.
Cons: Location, it was a little tricky getting to.
9.0
Anonymous
Wonderful
07-21-2017
Pros: I liked that the sink was inside the bathroom area, where one can close the door. Also, I liked that the room had a microwave.
Cons: The ice machine wasn't working on my floor, but the staff was prompt in getting me a bucket of ice.
5.0
Anonymous
Fair
07-21-2017
Pros: Front Desk staff Nice atmosphere
Cons: Dirty bathroom,lots of hair.Hotel charge $20 on my card not sure why.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The room was clean and comfortable.
Cons: I didn't like the idea of having the pool indoors and to top it of it was just to small. Also, there is no outside sitting for other than just for who smoke. Btw, indoor sitting would have been good if the A/C Temp would have been much cooler.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Neat
Cons: The only thing that was a let down was that all the ice machines were down , and we had to go ask at the restaurant.
9.0
Anonymous
Wonderful
07-21-2017
Pros: It was clean and the rooms was nice.
Cons: No parking when we got back to the hotel at 3 am. All parking was full, but a school bus was taking up about 6 spots.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Price and availability of room
Cons: N/a
8.0
Anonymous
Very Good
07-21-2017
Pros: It was a nice hotel with very nice rooms but we had a vehicle stolen from the front parking lot. Makes me think that it's not a very nice neighborhood.
Cons: Bad neighborhood.
7.0
Anonymous
Good
07-21-2017
Pros: Location
Cons: Said they offered breakfast, but that meant coffee and packaged muffuns. No one mans the front desk
10.0
Anonymous
Exceptional
07-21-2017
Pros: Quiet , indoor pool
Cons:
5.0
Anonymous
Fair
07-21-2017
Pros: Location...
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: the kindess of the staff mainly front desk
Cons: cleanning late and not accuracy
10.0
Anonymous
Exceptional
07-21-2017
Pros: Professional and kind staff. Also, cleanliness.
Cons: I understand the room is for disabled people but the water flowed to floor so the odor of pee was very strong.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Love this hotel
Cons: No
5.0
Anonymous
Fair
07-21-2017
Pros: Comfy bed but I wish they had given us 2 beds for a family of 5. My wife had to sleep on the floor and I slept on the small couch, so our kids could sleep comfy on the bed.
Cons: It needs more washers and dryers. A big city and hotel like this should have at least 3 or more. I came in at 10pm and someone's clothes was sitting in the washer and I wait to midnight and still no one claimed there clothes, So I woke up early next day
10.0
Anonymous
Exceptional
07-21-2017
Pros: The rooms are very big and the quality of the beds are amazing
Cons: The only thing was that they don't have free breakfast
3.8
Anonymous
Poor
07-09-2017
Poor
Pros: I booked my room online for better rates. I wanted to change room sincemy room is next to the kitchen Rm 110 and the front desk who helped mewas not very helpful at all. She seemed like she hates her job. I askedher if I could get two twin bed and she responded," shecouldn't change my room since I book through third party. It was avery bad experience. I stayed at the town palace next airport and I wasso impressed how the employee would go beyond for their customers. Iwill definitely not recommend this place to my friends and family.
Cons: Not being able to accommodate the customers, knowing that there are fourrooms available just because I book online. I supposed that your policy,but most of the hotel have way out for that....
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