This appealing hotel offers large rooms with enhanced bedding and some business-class units. Evening (dinner) room service is available. The striking lobby is designed for socializing.
Smoke free premises. 117 units. 4 stories, interior corridors. Accessibility (Call).
US 281 exit Nakoma Rd southbound; exit Bitters Rd northbound; on northbound access road. Set back from highway in a quiet area. 12828 San Pedro Ave 78216.
AAA Benefit
Members save up to 10% and earn HHonors™ points when booking AAA rates!
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 42 guests
Showing reviews 1 - 5 of 50
2.9
Dissapointed
Poor
mature couple
08-20-2016
Pros:
Cons: First room smelled musty and seemed dirty. Bathroom was not clean and was not how it was advertised. We were relocated to another room and room was not up to par. Restroom was dirty. Bed was not soft and when we checked the mattress it was a foam mattress on a box spring. Box spring material had dried vomit on it and stained. Very terrible experience for being a Hilton hotel.
9.0
Barbara
Wonderful
08-15-2016
Pros: The indoor pool, and the from service
Cons: Think the pool should have been heated, and didn't like the fact breakfast was not complimentary since it was just a basic buffet
10.0
Cheryl
Exceptional
family with young children
08-09-2016
Pros: The hotel was clean and the staff were very considerate.
Cons:
5.0
Verified Hotel Guest
Fair
Solo Traveler
08-07-2016
Pros: Free shuttle transportation to and from airport
Cons: Didn't have a room upon check-in. Didn't provide room service during stay. Breakfast was unavailable. Shuttle service has unreasonable hours.
7.1
Jenni
Good
solo traveller
08-01-2016
Pros: Location to the airport and everything downtown San Antonio
Cons: Surrounding areas are a bit sketchy, but overall quiet.
9.6
Capriel
Exceptional
young couple
07-28-2016
Pros: We had a free upgrade with jacuzzi tub it was freakin amazing... I did not want to go home
Cons: The pricing was pretty night but well worth it in the end
9.6
Beatrice
Exceptional
family with young children
07-20-2016
Pros: Everything
Cons: The closing of the pool and the bar
10.0
Bikku
Exceptional
family with older children
07-19-2016
Pros: It was great staying in this place ... very comfortable and peaceful ... u definitly get what you pay for ... staffs are amazing... its very clean and neat ... enjoyed the stay...
Cons: Well i have no complaints but i wish they provided us with free breakfast since the hotel prices are little expensive... other than that nothing...
9.0
Jose
Wonderful
Traveling as Couple
07-06-2016
Pros: The room was clean and comfortable.
Cons: I didn't like the idea of having the pool indoors and to top it of it was just to small. Also, there is no outside sitting for other than just for who smoke. Btw, indoor sitting would have been good if the A/C Temp would have been much cooler.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-04-2016
Pros: Nice and cozy hotel - open atrium type format;expansive, modern lobby with lots of seating.
Cons: Not really.
5.8
Marvin
Okay
young couple
07-03-2016
Pros: The bed was pretty comfy
Cons: The pool being indoors and the rooms all surrounding the pool.
7.1
Richard
Good
young couple
06-28-2016
Pros: I liked the fact the room had a whirlpool, was really hoping for a two person whirlpool but it was still great.
Cons: Construction in parking lot, two deep trenches dug through parking lot about a foot wide and they were not filled to the top so I was worried my car might get wrecked when my tires went into the holes. Kids tournament going on and the young kids about 5 of them came in and disrupted our workout in the gym. When I checked in, the front desk person gave me the wrong room. I booked a room with a whirlpool, and so I had to go back to the front desk to change rooms.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-24-2016
Pros: I liked that the sink was inside the bathroom area, where one can close the door. Also, I liked that the room had a microwave.
Cons: The ice machine wasn't working on my floor, but the staff was prompt in getting me a bucket of ice.
10.0
Jeff
Exceptional
Traveling as Couple
06-21-2016
Pros: It was a very nice hotel for a good deal. The staff was helpful and friendly, though getting a parking spot late at night was a little tricky. Would definitely stay there again
Cons: Not enough parking
10.0
Victoria
Exceptional
Family with Young Children
06-08-2016
Pros: The hotel and staff was amazing!
Cons: I think the chemicals in the pool were off. My dtrs hair became very dry and their silver charm bracelets turned dull.
10.0
Nathan
Exceptional
Family with Young Children
06-03-2016
Pros: Location and breakfast buffet. Also, staff was very friendly and accommodating.
Cons: Pool was in a weird place in the hotel.
5.0
Verified Hotel Guest
Fair
Group Traveler
05-17-2016
Pros: the staff did the best they could
Cons: the AC was terrible, and the wireless remote was difficult to understand, even the desk couldnt figure it out. The fan barely blew so I looked at the unit to see if I could increase it manually and that thing was caked in dust. It was sub par for a HGI
10.0
Jerry
Exceptional
solo traveller
05-15-2016
Pros: The complete staff top to bottom excellent. More accommodating than you would expect. Recommend highly if you are going to be in San Antonio you consider staying with them.
Cons: The weather could have been better. It was very humid.
9.0
Monica
Wonderful
04-17-2016
Pros: Staff was extra courteous
Cons:
5.0
Samantha
Fair
mature couple
04-11-2016
Pros: The only thing I liked was the whirlpool tub in the room.
Cons: The bed was very uncomfortable. The bed was some type of adjustable unit that did not work properly. We did not get a good night's sleep. The gym was too small and stuffy.
6.5
Larry
Pleasant
mature couple
04-09-2016
Pros: The hotel was very pretty and the rooms were clean, the breakfasts were very good.
Cons: Parking was ok, ice machine not working, beds not as soft as most hotels, Rooms were ok. Most of the staff were good. Overall good but for the price just average.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
03-29-2016
Pros: Beds were comfortable room was spacious with fridge and microwave
Cons:
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
03-27-2016
Pros:
Cons: No free breakfast
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
03-27-2016
Pros: Location
Cons: The restroom was not finished the shower curtain had black stains! The chair in the room was filthy! Room service staff knocked 3 different times! I Was not provided a do not disturb sign.
9.6
Ronald
Exceptional
mature couple
03-21-2016
Pros: Staff was awesome room temperature was great also
Cons: Bed was very uncomfortable
10.0
Bobbie
Exceptional
family with older children
03-13-2016
Pros: The area was great the hotel itself was nice and clean and the staff was very nice and welcoming and helpful!!
The breakfast could have been cheaper or offered for free! But the bed comfort made up for it.
Cons:
8.0
Verified Hotel Guest
Very Good
03-09-2016
Pros: Clean elegant motel
Cons: No complimentary breakfast
8.0
Verified Hotel Guest
Very Good
Solo Traveler
03-06-2016
Pros: Clean,quiet,friendly staff
Cons: even though its an "airport" hotel with shuttle,shuttle is not operated by hotel and doesn't run on weekends,finding hotel at nite while driving is tricky
10.0
Beverly
Exceptional
Business Traveler
03-02-2016
Pros: Location, cleanliness, the rooms are great, there is a restaurant on the premises.
Cons: I had a 3rd floor room on the atrium. At about 5:30 a.m. the atrium started to become pretty noisy (deliveries, etc).
10.0
Rebecca
Exceptional
Traveling as Couple
03-02-2016
Pros: The room was relaxing.
Cons: Everything was great.
9.0
Jacob
Wonderful
Traveling as Couple
03-01-2016
Pros: Unique
Cons: $ for breakfast
8.0
Verified Hotel Guest
Very Good
Solo Traveler
02-29-2016
Pros: This was my first time staying at a Hilton Garden Inn and I was quite impressed. Very clean and modern property for the price. Had everything I needed.
Cons: Not surprisingly their WiFi speed was very poor. Most hotels that offer free WiFi are like this so I wasn't shocked at the slow speed.
8.3
Anthony
Very Good
solo traveller
02-23-2016
Pros:
Cons: Thought it was a little to expensive for an older place. other then that was pleasant
10.0
Jacqueline
Exceptional
solo traveller
02-16-2016
Pros: The staff was great the shuttle service was also
Cons:
2.5
Jennifer
Poor
young couple
02-16-2016
Pros: The bed was ok
Cons: the service and they gave me a broken tub
5.0
Gregory
Fair
mature couple
01-31-2016
Pros:
Cons: Didn't clean our room during the day
10.0
Jorge
Exceptional
Traveling as Couple
01-05-2016
Pros: Excellent room , bed, bathroom, coffee maker (excellent ) refrigerator Rate : Value / Price very good
Cons: nothing
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
01-03-2016
Pros: It was clean and they had great customer service.
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Young Children
01-03-2016
Pros: Free breakfast that offer make to order plates and buffet. Everybody is friendly even the guests! Never said no to my request for milk for baby and they did not charge a pennyfor it! Very roomy bathroom and hot water with pressure higher than many homes.
Cons: Rooms and furnitures are little old except the bath. AC are a bit loud.
10.0
Victoria
Exceptional
Solo Traveler
12-03-2015
Pros: Helpful friendly staff.
Cons: Cant think of anything
10.0
Jesus
Exceptional
Family with Young Children
10-19-2015
I have stayed there many times and love it!
Pros: Clean room.
Cons: No.
10.0
Mark
Exceptional
Business Traveler
10-12-2015
The room was quiet, spacious, clean & comfortable.
Pros: The staff was very efficient & personable. The room was very comfortable and quiet.
Cons: No
10.0
Mirko
Exceptional
Business Traveler
10-06-2015
Good deal and great location
Pros: People are very nice good service no
Cons: No everything was good
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-06-2015
Good stay
Pros: Clean and comfortable. Good parking.
Cons: Thought breakfast was a little pricey
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-06-2015
Pros: Cute decor with clean comfortable rooms.
Cons: Not the best location due to construction. The exit to get to the hotel is completely shut, making it tricky to get to.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-05-2015
Pros: Very nice and modern. Great Value
Cons: Very small indoor pool.
10.0
Cindy
Exceptional
Solo Traveler
10-05-2015
Pros: The room was great. Nice breakfast, too.
Cons: The paint on the ceiling in the bathroom was peeling. Other than that, the room was great.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-23-2015
Pros: Great staff and breakfast
Cons: nothing
8.0
Victor
Very Good
Group Traveler
09-16-2015
Pros: Internet y las camas excelente
Cons: No hicieron la limpieza de los cuartos y al llegar a las 11 de la noche pues no habia quien las hiciera. al reportarlo al siguiente dÃa en el checkout sólo dijeron we are sorry. Tarifa sin desayunos tuve que gastar 80 Sud en desayunos fuera.
7.0
Cliff
Good
Business Traveler
09-16-2015
Pros: The hotel was clean and the staff was friendly
Cons: When I stay at an airport hotel I don't usually have a car. There were no restaurants within walking distance and their restaurant was closed at ten.
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