Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This appealing hotel offers large rooms with enhanced bedding and some business-class units. Evening (dinner) room service is available. The striking lobby is designed for socializing.
Smoke free premises. 117 units. 4 stories, interior corridors. Accessibility (Call).
US 281 exit Nakoma Rd southbound; exit Bitters Rd northbound; on northbound access road. Set back from highway in a quiet area. 12828 San Pedro Ave 78216.
AAA Benefit
Members save up to 10% and earn Honors points when booking AAA rates!
valet and coin laundry, airport transportation, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 150 guests
Showing reviews 1 - 5 of 50
6.3
Antonia
Pleasant
family with young children
04-16-2018
It was Ok
Pros: It was okay
Cons: No Parking space available the night cler was rude! She shut me up. No complimentary breakfast or WiFi. You hv to pay for everything.
7.9
Servando
Good
solo traveller
04-16-2018
Good
Pros:
Cons:
10.0
Arturo
Exceptional
family with young children
04-16-2018
Exceptional
Pros:
Cons:
5.0
Verified Hotel Guest
Fair
Group Traveler
04-13-2018
Pros: the staff did the best they could
Cons: the AC was terrible, and the wireless remote was difficult to understand, even the desk couldnt figure it out. The fan barely blew so I looked at the unit to see if I could increase it manually and that thing was caked in dust. It was sub par for a HGI
10.0
Nathan
Exceptional
Family with Young Children
04-13-2018
Pros: Location and breakfast buffet. Also, staff was very friendly and accommodating.
Cons: Pool was in a weird place in the hotel.
8.0
Lori
Very Good
Family with Young Children
04-13-2018
Pros: The hotel was fairly quiet, rooms were a little small but nice overall.
Cons: Location, it was a little tricky getting to.
10.0
Jeff
Exceptional
Traveling as Couple
04-13-2018
Pros: It was a very nice hotel for a good deal. The staff was helpful and friendly, though getting a parking spot late at night was a little tricky. Would definitely stay there again
Cons: Not enough parking
5.0
Ameerali
Fair
04-13-2018
Pros: Front Desk staff Nice atmosphere
Cons: Dirty bathroom,lots of hair.Hotel charge $20 on my card not sure why.
10.0
Aldo
Exceptional
Family with Young Children
04-13-2018
Pros: Neat
Cons: The only thing that was a let down was that all the ice machines were down , and we had to go ask at the restaurant.
9.0
Barbara
Wonderful
04-13-2018
Pros: The indoor pool, and the from service
Cons: Think the pool should have been heated, and didn't like the fact breakfast was not complimentary since it was just a basic buffet
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Comfort of the room
Cons:
8.0
Richard
Very Good
Business Traveler
04-13-2018
Pros: It was a nice hotel with very nice rooms but we had a vehicle stolen from the front parking lot. Makes me think that it's not a very nice neighborhood.
Cons: Bad neighborhood.
7.0
Cassandra
Good
04-13-2018
Pros: Breakfast and pool
Cons: The beds are uncomfortable.. And curtains walls etc dingy. They said They are remodeling next month.
10.0
Eddy
Exceptional
Family with Young Children
04-13-2018
Pros: Quiet , indoor pool
Cons:
8.0
Christopher
Very Good
04-13-2018
Pros: Good location near major shopping and dining, but very quiet.
Cons: Breakfast buffet was not included.
9.0
Jorge
Wonderful
04-13-2018
Pros: the kindess of the staff mainly front desk
Cons: cleanning late and not accuracy
10.0
Maria
Exceptional
Family with Teens
04-13-2018
Pros: Professional and kind staff. Also, cleanliness.
Cons: I understand the room is for disabled people but the water flowed to floor so the odor of pee was very strong.
10.0
Jacinta
Exceptional
Traveling as Couple
04-13-2018
Pros: Love this hotel
Cons: No
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Very clean rooms, and nice size tubs in the bathroom
Cons: We would have had to pay for the breakfast. We pay a lot of money for the hotel itself, why would we have to pay for breakfast? We ended up going to breakfast at a restaurant because it was actually cheaper!!
5.0
Raleigh
Fair
Family with Young Children
04-13-2018
Pros: Comfy bed but I wish they had given us 2 beds for a family of 5. My wife had to sleep on the floor and I slept on the small couch, so our kids could sleep comfy on the bed.
Cons: It needs more washers and dryers. A big city and hotel like this should have at least 3 or more. I came in at 10pm and someone's clothes was sitting in the washer and I wait to midnight and still no one claimed there clothes, So I woke up early next day
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: The rooms are very big and the quality of the beds are amazing
Cons: The only thing was that they don't have free breakfast
10.0
Verna
Exceptional
04-13-2018
Pros: front seat lady very very listen listens to detail
Cons:
10.0
Liliana
Exceptional
Traveling as Couple
04-13-2018
Pros: it was so relaxing I love d shower and d room too.
Cons: No everything was perfect
8.0
Verified Hotel Guest
Very Good
Business Traveler
04-13-2018
Pros: 1. The staff was friendly and receptive. 2. The room was quiet (besides the fire alarm listed below)
Cons: 1. The room had some type of musty odor. 2. The fire alarm siren triggered 4 times in the middle of the night. The staff could have done a better job addressing the issue. There were no real apologies offered. I was exhausted the next day.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
04-13-2018
Pros: Location
Cons: The buffet was extremely expensive for one person and almost all the other hotels in this price range provides a free breakfast. The room was nice but the staff didn't clean the room or change the sheets. Also the Wi-Fi didn't work
10.0
Amy
Exceptional
Family with Young Children
04-13-2018
Pros: Front desk clerk amazing and our shuttle driver was incredibly helpful and sweet.
Cons: No
6.0
Jesse
Pleasant
Traveling as Couple
04-13-2018
Pros: Location staff and breakfast were excellent
Cons: The room I got was a very mildewed smell with dirty sheets, I will never stay at this hotel ever again. Overpriced regular rates for the room I got.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Looks can be deceiving, definitely doesn’t look like an upscale hotel from the outside but once you walk through your experience will be nothing but pleasant.
Cons:
9.0
Jaamela
Wonderful
Solo Traveler
04-13-2018
Pros: The room was very big and clean. I liked the location and convenience to get to the mall and other places. The staff was very nice and helpful after I missed my check-in date, they thankfully re-instated my room and allow me to stay so that was a big plus
Cons: I don't like the location of the pool, but other than that this was a great hotel.
7.1
Rachel
Good
family with young children
04-13-2018
Good
Pros:
Cons:
8.3
Christia
Very Good
family with young children
04-12-2018
Very good
Pros:
Cons:
7.5
Christia
Good
family with young children
04-12-2018
Good
Pros:
Cons:
3.8
Labrekka
Poor
young couple
04-10-2018
I will never stay here...
Pros: ..the pool was ok.
Cons: The beds where very hard and pillows where flat woke up with stiff backs everyone seemed to be angry there for some reason no smiling faces.. I was in a room for handicap and the shower soked the entire restroom floor Everytime we used it ugh this place was so over priced.
8.3
Ms
Very Good
family with young children
04-09-2018
Very good
Pros: Love this property. Staff was extremely helpful
Cons:
7.5
Ricardo
Good
young couple
04-09-2018
Good and bad could've been...
Pros:
Cons: There is probably a few type of bed bugs in the bed we tried ignoring it but now I have really bad red marks. Couldn't find the bed bugs
7.9
Robert
Good
review category group of friends
04-09-2018
Good
Pros:
Cons:
7.5
Magan
Good
family with young children
04-09-2018
Good
Pros:
Cons:
10.0
Joshua
Exceptional
young couple
04-03-2018
Exceptional
Pros:
Cons:
7.5
Julie
Good
review category group of friends
04-01-2018
Good
Pros:
Cons:
8.8
Kenneth
Excellent
young couple
04-01-2018
Fabulous
Pros:
Cons:
7.1
Melissa
Good
young couple
03-31-2018
Good
Pros: Loved the spa bath tub and lighting
Cons: The rr could have been a little cleaner
9.2
Beeuniq
Wonderful
young couple
03-31-2018
Great stay. Small issue with...
Pros: The spa tub was great.
Cons: There was a hole in the wall in our room. Like a chunk of drywall was knocked off the corner of the wall. Had to go back down to the front desk and let them know. I’m not sure if they already knew or not but it did not seem like it. Everything else in the hotel and room was GREAT however.
9.6
Anonymous
Exceptional
review category group of friends
03-27-2018
Exceptional
Pros:
Cons: The breakfast is an additional $11.95/person. I feel this is unreasonably steep. We ate elsewhere.
9.2
Rosa
Wonderful
review category group of friends
03-26-2018
Overall everything was great! Breakfast...
Pros: Loved indoor pool
Cons: I asked for extra towels they weren't brought ever
9.2
Humberto
Wonderful
family with young children
03-26-2018
Overall great hotel, the rooms...
Pros: Overall great hotel, I liked all everything except for the shower.
Cons: The room smelled like sweat, as if I was going into a schools locker room. After a while the smell went away, also the shower design was not well thought. After my husband took a shower, there was water everywhere. I had to tip toe to get to the toilet and I was afraid my son would slip if he went in by himself.
8.8
Carolwilliams1981
Excellent
young couple
03-26-2018
In the end after booking.com...
Pros: Nice comfy bed
Cons: The room we reserved wasn't the one given although the second night we were accomadated the point is you want what you order.
8.3
Ben
Very Good
young couple
03-25-2018
Very good
Pros: Very friendly, helpful staff
Cons: Ran out of wash cloths...
7.9
Jerry
Good
solo traveller
03-25-2018
Good
Pros:
Cons:
10.0
Eduardo
Exceptional
family with young children
03-19-2018
Loved it . It was...
Pros:
Cons:
5.8
Anthais
Okay
review category group of friends
03-15-2018
Below average for a Hilton...
Pros: The coffee pot was nasty and the lids looked as if they were there for months with dirty and dust all over them
Cons: No side entrance doors no robes rooms weren't all that clean nor the bathrooms
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