Guests love that this hotel is set back from the highway in a quiet area. They also love the cool water works feature in the lobby. Rooms are modern and offer enhanced bedding.
Smoke free premises. 67 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Why the key get deactivated? We could get into from the side door at the back parking then card did b not work at the door.
10.0
Adriana
Exceptional
family with young children
09-08-2016
Pros: The breakfast was amazing!
Cons:
9.6
Mary
Exceptional
mature couple
09-06-2016
Pros: Bagels with cream cheese
Cons: all looked good even though I only had bagels and fruit
8.3
Greg
Very Good
solo traveller
09-01-2016
Pros:
Cons: Could not get the room cold enough
7.1
Alfredo
Good
family with young children
08-14-2016
Pros:
Cons: There was a musty smell, no trash bags
3.3
Vanessa
Poor
family with young children
08-09-2016
Pros:
Cons: The room was dirty. I have never seen so many cobwebs in a hotel room before, it was disgusting. The beds were extremely uncomfortable. You can pay a little more and stay at a nice, clean hotel.
5.0
J
Fair
mature couple
08-02-2016
Pros: Location
Cons: Housekeeping not too good, sheets, bed and pillows covers not clean, a/c smell and too dirty.
Dust in furniture and headboard.
Bathroom tub clogged, etc....
7.5
David
Good
solo traveller
07-23-2016
Pros: Good location . Breakfast bar was well stocked and fresh.
Cons: Refrigerator in room hummed loudly all night.
7.5
Smith
Good
family with young children
07-21-2016
Pros: The staff was great and had great customer service. The room was clean and comfortable.
Cons: The breakfast wasn't good ... The sausage tasted liked rubber and the pancakes were horrible I mean no taste to them..
9.0
Stephen
Wonderful
Solo Traveler
07-14-2016
Pros: Good location
Cons:
7.1
Claudene
Good
young couple
07-07-2016
Pros: Room was comfortable for our needs.
Cons: TV was locked,rooms not set up for entertainment. I couldn't use my devices like gaming systems and streaming devices to watch Netflix and movies. Breakfast did not have enough vegan options. Shower curtain in the room must not have been changed in a while because there was mold and mildew stains at the bottom of the curtain.
6.3
Lopo
Pleasant
review category group of friends
07-05-2016
Pros: Good value for money
Cons: Location is near airport, not very close to San Antonio center
Breakfast was very, very crowded
8.0
Arturo
Very Good
Family with Teens
05-24-2016
Pros: The price and Location. Poor breakfast for custom H.I. Express, but -- night it outshine.
Cons: good staff but unhelpful
8.8
Nabil
Excellent
review category group of friends
05-22-2016
Pros: Clean the room every day,I like the breakfasts , the jacuzzi was the best.
Cons: Mistake one of the rooms with one bed instead of double beds,paid $20 to correct that
Close the pool by 10pm,Should be by 12am
10.0
Steve
Exceptional
mature couple
05-21-2016
Pros: Very friendly staff. Great location for what we were doing. Very clean. We will book here again next time we are in San Antonio.
Cons: Nothing.
8.8
Jean-chris
Excellent
solo traveller
05-17-2016
Pros: One of the best value for money
Cons:
9.2
Brad
Wonderful
solo traveller
05-17-2016
Pros: Clean, close to work, easy access to San Antonio
Cons:
10.0
Pete
Exceptional
mature couple
04-17-2016
Pros: The staff Was very friendly and courteous And The jacuzzi and pool We're great
Cons:
5.4
Leizl
Fair
family with older children
04-08-2016
Pros:
Cons: The sheets were not clean. The breakfast was poor, not good at all. The cleanliness of the property was fair.
10.0
Kristina
Exceptional
family with young children
04-03-2016
Pros: Great friendly staff! Loved the stay, would def stay here again
Cons:
10.0
Anonymous
Exceptional
solo traveller
03-23-2016
Pros: Peaceful & quiet. Nice secluded location, room was perfect.
Cons:
9.2
Adrian
Wonderful
solo traveller
03-18-2016
Pros: Clean rooms, nice and friendly staff and I had of the best nights of sleep on that comfortable bed, that I haven't experienced in some time!
Cons: Shower drain was slow to drain, might of been clogged and hotel parking wasn't very big for size of hotel.
9.6
Guillermo
Exceptional
family with young children
03-01-2016
Pros: Everything
Cons: Pillows
7.5
Martin
Good
mature couple
02-06-2016
Pros: Breakfast was good, good pancakes
Cons:
10.0
Ben
Exceptional
mature couple
01-06-2016
Pros: All of it
Cons:
8.3
Kiryl
Very Good
young couple
12-26-2015
Pros: Clean and very nice
Cons:
10.0
Beverly
Exceptional
Business Traveler
11-21-2015
Pros: So many things! It's clean, classy, has a good breakfast, the staff was nice, there is a fridge and microwave in the room, and there is a 24-hour pantry.
Cons: If I have to find something, it would be that there are no restaurants within walking distance.
7.1
Anonymous
Good
family with older children
10-29-2015
Pros: Stay was nice.
Cons: shower was bad experience. Water in bathtub did not go down, bathed in still water.
10.0
Michelle
Exceptional
solo traveller
09-16-2015
Pros: Very friendly staff, very clean and peaceful.. Well worth it
Cons:
10.0
Jesus
Exceptional
family with young children
09-03-2015
Pros: Everything the hotel offered
Cons: The swimming pool needed maintenance
7.5
Michelle
Good
review category group of friends
08-18-2015
Pros:
Cons: The breakfast wasn't very good.. All of the breakfast meat was cold.
9.6
Family
Exceptional
family with young children
08-14-2015
Pros: Great hot breakfast, perfect water pressure, hot shower, & overall great stay. 2nd visit was just amazing as 1st.
Cons: Full size bed in double.
9.2
Lee
Wonderful
solo traveller
08-14-2015
Pros: Staff was very helpful
Cons: breakfast was the same everyday
10.0
Zalisha
Exceptional
family with young children
07-28-2015
Pros: Hotel was modern, clean, and staff was very accommodating. Willdefinitely be staying here every time we visit San Antonio from now on!
Cons:
10.0
Anonymous
Exceptional
young couple
07-28-2015
Pros: the staff was nice and the hotel was really clean.
Cons: The only thing I didn't like was the wifi, I could never connect to it and when it did it was really slow.
10.0
Michael
Exceptional
mature couple
07-16-2015
Pros: Good location.
Cons: No problems
8.3
Marie
Very Good
family with older children
07-14-2015
Pros: The employees were pleasant.
Cons:
7.1
Anonymous
Good
solo traveller
07-01-2015
Pros: Check in process was quick and painless
Cons: I had a 445am wake up to make a flight. The guest staying on the floor above me could be heard walking around well past midnight. Very loud making it hard to fall asleep.
9.2
Victor
Wonderful
family with older children
06-18-2015
Pros: Very clean and comfortable
Cons:
9.6
John
Exceptional
mature couple
05-27-2015
Pros: Free breakfast - included a variety of hot and cold items
Friendly, courteous staff
Clean, quiet hotel
Cons: Nothing
10.0
Anonymous
Exceptional
solo traveller
05-26-2015
Pros: Everything
Cons: none
7.5
Richard
Good
mature couple
05-12-2015
Pros: comfort of the room
and quietness
Cons: the gps showed the hotel at exit 208
on I 410
we called and got directions from a
very friendly employee,thank you
10.0
Kurt
Exceptional
solo traveller
05-08-2015
Pros: The room smelled of fresh, clean linen, and was very comfortable.
Cons: No complaints, a very pleasant stay.
8.8
Chris
Excellent
family with young children
05-05-2015
Pros: Location was nice, free breakfast with wide variety is always good. Pool was pleasant.
Cons: Breakfast area was a little cramped, more than one elevator would definitely have been good.
10.0
Alethea
Exceptional
review category group of friends
04-30-2015
Pros: The location was good, breakfast was great (I was glad to see turkey sausage) and the staff were really nice. Beds were awesome!
Cons:
6.3
Anonymous
Pleasant
solo traveller
04-13-2015
Pros: It was a good price, it did the basics (clean, efficient), and the staff was very polite.
Cons: Parking lot in the back felt creepy (lots of signs with tips on how to prevent theft). One night an alarm went off in the next room...for over 30 minutes. When I called the front desk, I was told it was against policy to go into a guests' room without him/her there. Seems like a strange policy (cleaning staff??); what if there were a dangerous situation that required it? I was given $20 off my bill for the inconvenience.
10.0
Joann
Exceptional
family with young children
04-07-2015
Pros: Value
Cons: No issues
10.0
Anonymous
Exceptional
mature couple
04-04-2015
Pros: Great breakfast & staff!
Cons:
7.1
Anonymous
Good
mature couple
03-16-2015
Pros: The stay was good. The food was good. The staff was friendly and courteous.
Cons: Overcharged by the hotel - I was overcharged for one night. I viewed my bank account when I returned home and noticed a charge for an additional night. I promptly called the hotel back and notified them of the error. It was corrected within a few days of my stay. My In Laws stayed the same night we did and were also overcharged for an additional night. My Sister in Law called and had them correct the error to their billing as well.
10.0
Victor
Exceptional
family with young children
03-15-2015
Pros: Staff was truly helpful especially the manager. Breakfast was surprisingly good and lots of options.
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