Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Contemporary lodging in a neat place, with funky art in public areas and great roll out double desks in guest rooms. The twin bulb lamps are also cool and provide for superb illumination.
Smoke free premises. 81 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-River Walk, Convention Center, Alamodome & Market Square.
Terms
check-in 4 pm, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 107 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: 5 min drive to River walk. Free parking. Excellent service. Friendly staffs. Hot breakfast. They had free lemonade for the whole day!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel staff was excellent.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was very friendly. Breakfast was good, coffee was excellent!
Cons: Very happy
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location. Staff was excellent. Perfect for family trip to San Antonio. Shuttle to the sites was very helpful.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Great hotel in an alright location
Cons: The neighborhood just a block away
9.0
Anonymous
Wonderful
07-21-2017
Pros: I liked best the atmoshere.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The breakfast. The breakfast was a long way from a continental breakfast. The breakfast offered lots of choices.
Cons: There was nothing that I didn't like about this property. The proximity to the downtown area, the shuttle service, the customer service of the staff, free parking, free wi-fi, and a very nice room. No, there was nothing to dislike about the hotel.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Breakfast
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The breakfast was great!
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: The room was very comfortable. The breakfast had enough variety that we could eat several days without repeating. The complementary shuttle was a wonderful benefit.
Cons: Room's smoke detector was acting up by beeping out loud
9.6
Anonymous
Exceptional
10-24-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-15-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-12-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-08-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
06-08-2017
8
Pros: It was a great place
Cons: Parking lot to little
10.0
Anonymous
Exceptional
05-23-2017
Wonderful place to stay
Pros: Very clean and comfortable. Staff very friendly and helpful.
Cons:
7.5
Anonymous
Good
05-31-2016
Good
Pros: Location
Cons: No coffee or cups provided in the room
8.8
Anonymous
Excellent
05-04-2016
Pleasant stay
Pros: Staff awesome and helpful
Great breakfast Ned breakfast area
Quiet room
Shuttle service was extremely nice and accommodated our needs
Cons: No comfy chair in room
Pool area nothing special and a bit of trash around
8.8
Anonymous
Excellent
02-10-2016
Fabulous
Pros: Friendly staff
Cons: Location
9.2
Anonymous
Wonderful
01-02-2016
Good value!
Pros: Free shuttle to downtown, laundry facilities
Cons:
7.1
Anonymous
Good
07-20-2017
Good
Pros:
Cons:
2.9
Anonymous
Poor
06-19-2017
Very poor
Pros:
Cons:
7.1
Anonymous
Good
02-20-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
07-08-2017
Exceptional
Pros: The food was warm and the place was clean.
Cons: The Wi-Fi connections went down too often.
10.0
Anonymous
Exceptional
06-25-2017
Exceptional
Pros: Friendly satff, Very clean environment, I felt like i was at home.
Cons: Everything was perfect
7.1
Anonymous
Good
06-21-2017
Great location but not very...
Pros: What I liked was how the water came out from the shower, fast with pressure. Free breakfast.
Cons: The ac in room 321 doesn't work too well. Took forever to cool the room. Not very spacious rooms. Kind of outdated.
6.3
Anonymous
Pleasant
06-17-2017
Close to AlamoDome-but lacking...
Pros: Proximity to the AlamoDome and River Walk area was why I chose to stay at this hotel-less than 1 mile to the River Walk area and probably 1/2 mile from the AlamoDome. Staff was friendly and professional. Wifi was available.
Cons: This hotel disappointed me. The hotel itself (and the area surrounding) was somewhat rundown and featured older appliances. I stayed in a room overlooking Mesquite Dr and it was somewhat noisy-also prepare to hear the wind howling thanks to a design feature near the roofline. Parking lacks for a hotel as large as this was. The bed was an older spring type mattress-wasn't very firm and offered little support; same for pillows. I recommend bringing your own pillows.
4.2
Anonymous
Disappointing
05-31-2017
Disappointing
Pros:
Cons: service
5.0
Anonymous
Fair
05-25-2017
Spacious room, very unfriendly and...
Pros: Room spacious, love the idea of having sofa bed included
Cons: The property parking spaces are awful, and smell like urine around the main entrance, people who served the breakfast were rude, yelling at my father to move, and favoring some guests giving them food while other s waited long time in line. I went to the the reception desk and there was no manager I couldn't talk to. The front lady took my number and assured me that I was going to receive a phone call but never did
8.3
Anonymous
Very Good
04-12-2017
Both nice AND affordable
Pros: Nice, clean hotel in a quiet location near (but not on) the River Walk with some amenities that you can't take for granted in the area: a free breakfast and excellent FREE parking. There are nice extras that cost the hotel little to nothing but improve the experience for guests, like cold water in the lobby. The front desk clerk did something that no one has ever done for me before: she noted on my credit card that I'm from a tax-exempt organization and offered to give me the tax exempt form to fill out. I have stopped bringing my forms when I visit San Antonio because people just roll their eyes, so this was refreshing.
Access from I10 is great (coming from Houston): you just exit on Commerce Street and go a few miles and "you have arrived at your destination."
This would be a good hotel for anyone attending an event at the Alamodome or who wants access to the River Walk without paying River Walk hotel prices.
Cons: There aren't good restaurants that are extremely close. I was there only one night (a Monday) and some of the restaurants near the hotel are closed on Monday. I could definitely have walked the few blocks to the River Walk to find a restaurant, but as a woman alone, I didn't want to do that at night although I would not have hesitated during the day. In the end, I opted to drive to a wonderful restaurant just a short drive away.
The hotel has a nice fitness center although there is no elliptical! OK, that's a tiny thing.
10.0
Anonymous
Exceptional
04-12-2017
Great Vacation Stay
Pros: Great breakfast! Staff was awesome. Janie, front desk and Lou Ann, drove shuttle were both marvelous. Pleasant, knowledgeable and always helpful made our stay in San Antonio perfect. Kuddos!!!
Cons: Absolutely nothing.
9.6
Anonymous
Exceptional
04-11-2017
Great Vacation Stay
Pros: Great breakfast! Janie at front desk and Lou Ann, shuttle driver were awesome! They were always there to answer questions and help anyway they could. Rooms were spotless, beds were like sleeping on clouds and service was great. Good location..close to the Riverwalk, Alamo and Tower of America but your staff tips the scale in your favor. We will be back!
Cons: Nothing....all needs were met and more.
3.8
Anonymous
Poor
04-09-2017
It's my first and last...
Pros: Good staff
Cons: Very expensive! It doesn't deserve even 50$ per night!
Very poor breakfast l
10.0
Anonymous
Exceptional
03-27-2017
Exceptional
Pros: Super clean! Big rooms. Close to downtown and great price
Cons:
7.9
Anonymous
Good
03-20-2017
Second time staying and I...
Pros: Location and shuttle service!
Cons: There were two other occupants with me and I slept on the sofa bed. It was the most uncomfortable bed I have ever slept on! On the second night of our stay, I opted to sleep on the couch instead of folding the bed out.
7.9
Anonymous
Good
03-18-2017
Very
Pros: Everyone was very courteous, friendly, and willing to address any issues. Janie was great. The refrigerator was not cold enough to put food in it. Janie called maintenance and they immediately took care of it. The breakfast was good and Rebecca was a pleasure. The shuttle service was amazing. Louann, Cynthia, and the young man were terrific. It saved me a lot of money with the shuttle. Parking in San Antonio is limited and very expensive. They were also very helpful in recommending places to eat and tour. The young man even took us to San Fernando Cathedral for a laser show, which I would recommend to visitors. The bed was very comfortable and I liked having the small refrigerator, microwave, sink, and counter space. Our stay was very nice and I would stay there again.
Cons: The one elevator was small and outdated. My daughtet and I used the stairs for our daily exercise. The room was very clean but could also use some renovation.
9.2
Anonymous
Wonderful
03-17-2017
convient
Pros: the shuttle to area attractions
Cons: tightness of room
8.8
Anonymous
Excellent
03-14-2017
Good Choice If You're Attending...
Pros: Very close to the convention center. Staff there are very nice and helpful.
Cons: Price is a little expensive during the exhibition time. But still it's acceptable.
9.6
Anonymous
Exceptional
02-26-2017
Exceptional
Pros: The location was within walking distance to everything I was going to in the area
Cons:
7.1
Anonymous
Good
02-02-2017
Good
Pros: The room was very clean and the location was somewhat convenient.
Cons: The bed was very uncomfortable.
2.5
Anonymous
Poor
01-06-2017
Worst hotel in San Antonio
Pros: Nothing
Cons: *Terrible location, in a ghetto and OFF DOWNTOWN
* Train horns all night that won't let you sleep
*staff with very bad attitude
*rooms are cleaned superficially or not cleaned at all (I had to make my own bed one night)
* Just one very slow elevator
*cracked or broken furniture
9.2
Anonymous
Wonderful
01-01-2017
perfect for bowl game. loved...
Pros: size of room was great.
Cons: elevator was very bad---slow
9.2
Anonymous
Wonderful
12-18-2016
Great Staff, Great Rooms, and...
Pros: The hot breakfast options were terrific! The staff and the manager went out of their way to make my stay great. The hotel shuttle to downtown areas like the convention center and restaurants was so convenient! Be close to downtown and the Riverwalk and do more of the things you like with that extra money you save by skipping the higher-priced hotels.
Cons:
8.3
Anonymous
Very Good
12-12-2016
Ok
Pros: Proximity to Alamodome was our purpose. Disappointed there was no shuttle service. Walked back in the rain.
Cons: No shuttle to Alamodome
9.6
Anonymous
Exceptional
12-11-2016
Great night stay after and...
Pros: Enjoyed the breakfast had a variety to choose from...Beds were very comfy
Cons: Parking could be a bit bigger.. tub could be a bit bigger as well
8.8
Anonymous
Excellent
11-01-2016
Great hotel / sketchy area
Pros: The staff is excellent. The rooms are great.
Cons: The hotel is fine it is just the general area is pretty sketchy but really that should not be a knock on this review because once inside your hotel everything is great.
9.6
Anonymous
Exceptional
10-31-2016
Better than we anticipated.
Pros: The staff was very helpful. The hotel shuttle was a big, big plus. We didn't drive anywhere after we parked our car. Breakfast was good. Shower was wonderful. Beds were comfortable. Overall great experience.
Cons: I would have liked a better room rate.
9.6
Anonymous
Exceptional
10-24-2016
Excellent stay!!
Pros: The beds were very comfortable. The breakfast was excellent, something for everyone. The staff went out of their way to accommodate us and were always very friendly. Although we didn't use the shuttle service, it was readily available. Its really a great location!
Cons: Parking was very limited Saturday night with only one available, tight spot.
7.5
Anonymous
Good
10-24-2016
Good
Pros: Staff was friendly but your shuttle driver was the best.
Cons: Room facing street was noisy. Could hear all traffic noise including train. Didn't realize the hotel was located that close to Amtrak until we got there and we're committed.
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