Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Contemporary lodging in a neat place, with funky art in public areas and great roll out double desks in guest rooms. The twin bulb lamps are also cool and provide superb illumination.
Smoke free premises. 81 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-River Walk, Convention Center, Alamodome and Tower of Americas.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 107 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
review category group of friends
10-21-2017
Exceptional
Pros: Everything was fantastic! Staff was very friendly.
Cons:
10.0
C
Exceptional
Traveling as Couple
10-20-2017
Pros: The hotel staff was excellent.
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-20-2017
Pros: I liked the room cleanliness and comfort and breakfast the best.
Cons:
9.0
Verified Hotel Guest
Wonderful
10-20-2017
Pros: Breakfast
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-20-2017
Pros: Clean room, great breakfast.
Cons: Did not look or feel like a safe part of town.
10.0
Cassandra
Exceptional
Family with Young Children
10-20-2017
Pros: Great staff. Great breakfast. Good coffee
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
10-20-2017
Pros: I liked best the room comfort.
Cons: I didn't like the decline in the breakfast quality. It went from excellent over a year ago to good this year. I was expecting the same quality as previous stays, but the staff changed.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-20-2017
Pros: I like best the comfort.
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-20-2017
Pros: Friendly staff, comfortable bed, shuttle service, good breakfast.
Cons: The pool picture is misleading - it is a smaller pool than what it looks like, but still a nice pool and hot tub.
10.0
David
Exceptional
Family with Young Children
10-20-2017
Pros: The breakfast is great the room was awesome and the free shuttle service was an amazing touch.
Cons: No it was great.
10.0
Anonymous
Exceptional
mature couple
10-12-2017
Exceptional
Pros:
Cons:
7.9
Xiaona
Good
review category group of friends
10-12-2017
Good
Pros:
Cons:
8.8
Lupita
Excellent
review category group of friends
09-18-2017
Overall good
Pros: Beds nice spacious rooms. Mirrors
Cons: Charge not what bill said. Charged $25 more for what they say incidental fees but was not told about same till I saw my activity on credit card charges
10.0
Jose
Exceptional
young couple
09-18-2017
Exceptional
Pros:
Cons:
3.8
Anonymous
Poor
review category group of friends
09-06-2017
It was an ok stay...
Pros: They had good breakfast
Cons: The hotel staff weren't friendly. It is not in a good area.
The lights in the room wouldn't work at times and the bath tub wouldn't drain out the water.
8.8
Zadia
Excellent
review category group of friends
09-05-2017
Nice walk to the Riverwalk,...
Pros: The breakfast was good staff was excellent. Price could have been a little cheaper but ok.
Cons: No dislikes
9.2
Janice
Wonderful
review category group of friends
08-23-2017
Superb
Pros: Beds were extremely comfortable however the room maintained at a COOL temp. Breakfast was good but the "Omelet" was questionable.
Cons: Location seemed a bit sketchy but access downtown via the shuttle was very convenient.
10.0
Benito
Exceptional
review category group of friends
08-23-2017
Great Weekend
Pros:
Cons:
7.5
Juanice
Good
young couple
08-22-2017
Good
Pros:
Cons:
9.6
Jose
Exceptional
family with young children
08-15-2017
Good value in general.
Pros: The room and stuff.
Cons: Pancakes, rubbery and too slow to make.
7.5
Jannet
Good
review category group of friends
08-11-2017
Good
Pros:
Cons:
8.8
Brandy
Excellent
family with young children
08-10-2017
Fabulous
Pros:
Cons:
9.6
Natalie
Exceptional
family with young children
08-07-2017
Exceptional
Pros: Breakfast was great! Staff very friendly
Cons: Area looked bad, but I felt safe.
7.1
Houston
Good
young couple
08-07-2017
mouse in the ceiling
Pros: breakfast was good, the room was good except that there were stains on the walls and curtains
Cons: the mouse in the ceiling when we were eating breakfast
10.0
Melissa
Exceptional
review category group of friends
08-06-2017
Exceptional
Pros: Bed
Cons: Everything was good
9.2
Christina
Wonderful
family with young children
08-03-2017
Nice, clean and close to...
Pros: Close to downtown
Cons: Pool hours
10.0
Delayne
Exceptional
review category group of friends
08-02-2017
Great Place
Pros: Staff was Great .loved it so much
Cons:
9.6
Janell
Exceptional
review category group of friends
07-30-2017
It was a wonderful experience....
Pros: The staff was extremely friendly and helpful. They made our stay pleasant and comfortable. We will be returning.
Cons:
10.0
Maria
Exceptional
family with young children
07-29-2017
It was a good stay.
Pros: Very friendly staff. Raquel was extremely accommodating.
Cons:
7.9
Kenneth
Good
family with young children
07-28-2017
Good
Pros: Staff was helpful
Cons: The sofa bed did not lay flat to sleep on. Also sofa had huge stains on the cushion. only 1 coffee cup.
7.1
Anonymous
Good
family with young children
07-20-2017
Good
Pros:
Cons:
9.2
Patrick
Wonderful
family with young children
07-11-2017
Superb
Pros:
Cons:
10.0
Ernest
Exceptional
young couple
07-09-2017
Exceptional
Pros:
Cons:
10.0
Milton
Exceptional
family with young children
07-08-2017
Exceptional
Pros: The food was warm and the place was clean.
Cons: The Wi-Fi connections went down too often.
2.5
Farhad
Poor
family with young children
06-30-2017
Very poor
Pros:
Cons:
10.0
Christopher
Exceptional
young couple
06-25-2017
Exceptional
Pros: Friendly satff, Very clean environment, I felt like i was at home.
Cons: Everything was perfect
7.1
Juan
Good
family with young children
06-21-2017
Great location but not very...
Pros: What I liked was how the water came out from the shower, fast with pressure. Free breakfast.
Cons: The ac in room 321 doesn't work too well. Took forever to cool the room. Not very spacious rooms. Kind of outdated.
2.9
Anonymous
Poor
family with young children
06-19-2017
Very poor
Pros:
Cons:
6.3
Elsa
Pleasant
family with young children
06-19-2017
Pleasant
Pros:
Cons:
6.3
Kellye
Pleasant
young couple
06-17-2017
Close to AlamoDome-but lacking...
Pros: Proximity to the AlamoDome and River Walk area was why I chose to stay at this hotel-less than 1 mile to the River Walk area and probably 1/2 mile from the AlamoDome. Staff was friendly and professional. Wifi was available.
Cons: This hotel disappointed me. The hotel itself (and the area surrounding) was somewhat rundown and featured older appliances. I stayed in a room overlooking Mesquite Dr and it was somewhat noisy-also prepare to hear the wind howling thanks to a design feature near the roofline. Parking lacks for a hotel as large as this was. The bed was an older spring type mattress-wasn't very firm and offered little support; same for pillows. I recommend bringing your own pillows.
10.0
Anonymous
Exceptional
family with young children
06-08-2017
8
Pros: It was a great place
Cons: Parking lot to little
4.2
Cary
Disappointing
young couple
05-31-2017
Disappointing
Pros:
Cons: service
5.0
Paola
Fair
family with young children
05-25-2017
Spacious room, very unfriendly and...
Pros: Room spacious, love the idea of having sofa bed included
Cons: The property parking spaces are awful, and smell like urine around the main entrance, people who served the breakfast were rude, yelling at my father to move, and favoring some guests giving them food while other s waited long time in line. I went to the the reception desk and there was no manager I couldn't talk to. The front lady took my number and assured me that I was going to receive a phone call but never did
10.0
Anonymous
Exceptional
family with young children
05-23-2017
Wonderful place to stay
Pros: Very clean and comfortable. Staff very friendly and helpful.
Cons:
8.8
Walter
Excellent
young couple
05-08-2017
Fabulous
Pros:
Cons:
7.5
Felix
Good
young couple
04-15-2017
Good
Pros:
Cons:
8.3
Laura
Very Good
solo traveller
04-12-2017
Both nice AND affordable
Pros: Nice, clean hotel in a quiet location near (but not on) the River Walk with some amenities that you can't take for granted in the area: a free breakfast and excellent FREE parking. There are nice extras that cost the hotel little to nothing but improve the experience for guests, like cold water in the lobby. The front desk clerk did something that no one has ever done for me before: she noted on my credit card that I'm from a tax-exempt organization and offered to give me the tax exempt form to fill out. I have stopped bringing my forms when I visit San Antonio because people just roll their eyes, so this was refreshing.
Access from I10 is great (coming from Houston): you just exit on Commerce Street and go a few miles and "you have arrived at your destination."
This would be a good hotel for anyone attending an event at the Alamodome or who wants access to the River Walk without paying River Walk hotel prices.
Cons: There aren't good restaurants that are extremely close. I was there only one night (a Monday) and some of the restaurants near the hotel are closed on Monday. I could definitely have walked the few blocks to the River Walk to find a restaurant, but as a woman alone, I didn't want to do that at night although I would not have hesitated during the day. In the end, I opted to drive to a wonderful restaurant just a short drive away.
The hotel has a nice fitness center although there is no elliptical! OK, that's a tiny thing.
10.0
Donna
Exceptional
family with young children
04-12-2017
Great Vacation Stay
Pros: Great breakfast! Staff was awesome. Janie, front desk and Lou Ann, drove shuttle were both marvelous. Pleasant, knowledgeable and always helpful made our stay in San Antonio perfect. Kuddos!!!
Cons: Absolutely nothing.
9.6
Donna
Exceptional
family with young children
04-11-2017
Great Vacation Stay
Pros: Great breakfast! Janie at front desk and Lou Ann, shuttle driver were awesome! They were always there to answer questions and help anyway they could. Rooms were spotless, beds were like sleeping on clouds and service was great. Good location..close to the Riverwalk, Alamo and Tower of America but your staff tips the scale in your favor. We will be back!
Cons: Nothing....all needs were met and more.
3.8
Ahmad
Poor
young couple
04-09-2017
It's my first and last...
Pros: Good staff
Cons: Very expensive! It doesn't deserve even 50$ per night!
Very poor breakfast l
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