On a bluff above the city, the hotel is near Alamo Downs Business Park and the city natatorium. Standard rooms are large, and some suites have invigorating whirlpool tubs.
Smoke free premises. 84 units, some two bedrooms. 4 stories, interior corridors. Accessibility (Call).
Pros: The location was close to see world and in a good area
Cons: It was overpriced we paid $230 and it being more like $100 hotel.
7.5
Rob
Good
family with older children
08-24-2016
Pros: Great location
Cons: Fridge would have been nice, and wireless/network was not good at all....
8.3
John
Very Good
family with older children
08-23-2016
Pros: Breakfast was good. Gravy was a surprise
Cons: Too many unoccompanied kids in pool. Small refridgerator in room would have been nice
4.2
Austin
Disappointing
family with older children
08-23-2016
Pros: The hotel was near where we needed to be and there morning breakfast was good.
Cons: The room smelled of heavy clorine. As if the pool right next to it was leaking into the room. We asked to be moved however no other rooms were available. The room was dirty. The sheets were more on the brown than white side. Staff was trying to be helpful it seemed but overall very poor room.
10.0
Jennifer
Exceptional
family with young children
08-21-2016
Pros: I liked everything..very much enjoyed indoor pool especially since it was raining outdoor
Cons: Check out 11
5.4
Shawna
Fair
family with older children
08-17-2016
Pros: rooms were very clean and the beds were comfy. In room coffee pot was nice. most of the staff were friendly. Convenient location to sea world and other attractions.
Cons: Management was horrible and the staff outright lied about the safety of our vehicle and belongings. We asked how safe out vehicle was and were assured it was a great neighborhood with no issues. First morning of our visit out driver door handle was completely ripped off our vehicle, they stole a cell phone, our Yeti cups and my 2 year olds diaper bag, and all our DVD's for our 5 kids. All in broad daylight with their on sight security. The police then informed us that this has been a regular occurrence at that hotel for several months. None of the staff or management helped us with finding a local dealer or mechanic and never asked if there was anything the could help us with, even after I requested to speak to a manager. 5 days later I have yet to be contact but they sure got there 180.00 a night. Really unhappy!
9.2
Adriaan
Wonderful
family with young children
08-12-2016
Pros: Breakfast was great with a lot of choice. Indoor pool a great feature.
Cons: Room could have been larger for the price paid. Refused a mini refrigerator for insulin storage. We kept on ice.
10.0
Gregory
Exceptional
family with young children
08-08-2016
Pros: The staff was awesome, allowed us to check in early where we could enjoy a full day at sea world and not have to deal with unloading at midnight with kids!
Cons: Ran out of breakfast Saturday morning, mainly due to kids taking way more food than they could eat and parents saying nothing about it!
10.0
Dennis
Exceptional
mature couple
08-02-2016
Pros: The cinnamon rolls are wonderful!
Cons: Would have liked a late night snack (cookie or apple).
7.9
Bobby
Good
family with older children
07-30-2016
Pros: Cleanliness of lobby. View from deck. Beds comfy.
Cons: Found remote for tv under bed when packing to leave. Asked front desk nobody every came with new as told!!!. No microwave or fridge. So to me your hotel over priced for not having those ammenities.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-29-2016
Pros: Clean rooms, great beds and breakfast selection was very good.
Cons: There is only one elevator ... Place was very busy and had to wait for elevator multiple times.
6.3
Stephen
Pleasant
solo traveller
07-27-2016
Pros: Room was comfortable
Cons: Staff did not follow direction, Charged for another customers room, room refrigerator did not work.
10.0
Dottye
Exceptional
family with young children
07-26-2016
Pros: Great service
Cons:
9.6
Claudia
Exceptional
young couple
07-24-2016
Pros: Everything
Cons:
10.0
Janetta
Exceptional
family with young children
07-23-2016
Pros: We really enjoyed the big Texas waffles and John and all the other staff were very nice.
Cons:
10.0
Rm
Exceptional
family with young children
07-20-2016
Pros: best value for Sea World Vacation, lots of good restaurants close, breakfast was good
Cons:
8.8
Karen
Excellent
family with young children
07-18-2016
Pros: The staff was friendly, all request were met. Clean quiet, spacious room.
Cons: The hotel is off the service road so difficult to get too if you miss your turn.
9.6
Leslie
Exceptional
mature couple
07-12-2016
Pros: Breakfast was great. Staff was very helpful and great location.
Cons: the Ice machine didn't work on the second floor and the third floor Ice machine was out of ice.
6.7
Maria
Pleasant
family with young children
07-07-2016
Pros: The breakfast was good as well as the location.
Cons: I would not go back based on cleanliness.
8.8
Armando
Excellent
family with young children
07-04-2016
Pros: Staff was very friendly!
Cafe staff very hospitable!
Cons: Restroom door was malfunctioning. Ice maker out of order. All eggs had cheese. I can't egg dairy products but I like eggs.
5.8
Maricela
Okay
family with young children
07-03-2016
Pros: Location
Cons: They never answered The phone calls at night when I needed a towel. They over charged me and I had to go talk to them to get it straight and still waiting for my money to be refund. I booked a double bed and I was surprised with a king bed only and an uncomfortable sleeper sofa
8.8
Tony
Excellent
solo traveller
06-30-2016
Pros: Everything but the price
Cons: The price
8.3
Anith
Very Good
family with young children
06-23-2016
Pros: Good location, clean hotel and good breakfast.
Cons: Staff could have done a better job of resolving the situation, when the people staying in the room above us were making loud noises late into the night and early morning.
4.6
Fred
Disappointing
solo traveller
06-19-2016
Pros: Location
Cons: Get rid of musty smell in room.
10.0
Elida
Exceptional
family with young children
06-18-2016
Pros: Bed was so soft. Kids liked the breakfast.
Cons:
5.8
Ana
Okay
family with young children
06-16-2016
Pros: I liked that it was close to a lot of shopping centers, the river walk, sea world and the aquarium. Although not the prettiest hotel I have been to, it was decent for the money
Cons: The AC broke in our room in the middle of the night, when I finally decided to complain they advised me they did not have another spare room to transfer us to and that maintenance would be right up... 2 hours later and trying to get ready in a humid room, i called again and they informed me it was going to be a while because the maintenance man had an emergency... Finally an hour later they gave us a new room... The staff other than 2 employees was nice. I have stayed in better and worse, so I guess this one was just eh...
6.3
Oscar
Pleasant
family with older children
06-15-2016
Pros:
Cons: No room avaliable
6.3
Old
Pleasant
mature couple
06-15-2016
Pros:
Cons: The elevator. ..one elevator for the whole hotel...in the summer time!
10.0
Michelle
Exceptional
family with young children
06-14-2016
Pros: Greeting at the front desk was wonderful and staff was very helpful for all our question about sight seeing and places to eat!
Cons:
9.6
Omar
Exceptional
young couple
06-14-2016
Pros: Comfortable, clean rooms and a freindly staff.
Cons: Breakfast could be available a little later. I missed breakfast both mornings. I wanted to sleep in, it's not something I get to do often.
10.0
Gisela
Exceptional
family with young children
06-14-2016
Pros: The break fast was excellent and the was a lot of variety of food. The customer service was superb. I would like to thank every single person that made my stay there feel like I would want to come back.
Cons: Housekeeping starts cleaning all rooms at 8am. Regular rooms could still have a microwave available.
9.2
Sandy
Wonderful
mature couple
06-07-2016
Pros: We were there to see our son graduate from basic training in the Air Force. Staff was very friendly, breakfast was wonderful, hotel was very clean. Great place to stay.
Cons:
7.9
Claudia
Good
young couple
06-03-2016
Pros: Warm, fresh coffee. Enough parking available
Cons: Not near good restaurants. Pancake maker not working. Not enough breakfast variety.
5.8
Nicole
Okay
family with young children
06-01-2016
Pros: Comfortable beds
Cons: The staff was not friendly or pleasant. Did not feel welcomed or valued as a guest. I had special requests that I noted on the reservation. To have a baby bed and bedding in the room on check in and to provide extra towels in the room. It was not done or even acknowledged as a request. I had to go back to the front and ask for them for the items.
9.2
Asenette
Wonderful
family with young children
05-18-2016
Pros: I loved that our beds were made room very cleaned got extra clean towels.. Breakfast was very good too..
Cons: I didn't like that we didn't have a refrigerator nor microwave
3.8
Jeffrey
Poor
family with older children
05-17-2016
Pros:
Cons: Didn't vacuum room, Hot tub broken, door didn't lock. Had to request proper room rate/cost as I was over charged. Breakfast was late to open two days of my stay, didn't replace tissue for 4 days. Various things in room not very clean and in disrepair. Showers were cold and took about 10 minutes to get hot.
10.0
Veronica
Exceptional
family with young children
05-10-2016
Pros: I loved this hotel. We went for a trip to sea world with hubby and kids. We enjoyed our stay here the staff was very nice and the room was clean.
Cons:
6.7
David
Pleasant
young couple
05-09-2016
Pros:
Cons: Don't like the pancake machine. It didn't even work while we were there. Waffles are much better!
Spotlight outside shined right into my room.
10.0
William
Exceptional
mature couple
05-09-2016
Pros: The staff at front desk was just awesome. Raul was so helpful and I did not get the name of young lady with him but she also was wonderful and helpful. I had a seizure when I came into the hotel at check in and Raul helped me get up to my room in a wheel chair. The room was vey comfortable and clean.
Cons: Nothing!
8.0
Verified Hotel Guest
Very Good
Family with Young Children
05-03-2016
Pros: It was a clean and quiet room, loved the location.
Cons:
7.0
Verified Hotel Guest
Good
Solo Traveler
04-27-2016
Pros: Cold AC, very clean, comfortable bed, friendly staff.
Cons: The Keurig coffeemaker in the room did not work.
5.0
This
Fair
family with young children
04-26-2016
Pros: The property was close to the air force base.
Cons: The rooms above the pool smelled like mildew. When we asked for a different room the front desk treat us us poorly. Pool area was muggy and lack proper ventilation.
7.9
Jean
Good
family with older children
04-20-2016
Pros: Staff was wonderful...
Cons: little out dated .. House keeping was so so .. Lot of issues on my floor do to guest ... Smoking pot setting off fire alarms slamming doors late at night
7.5
Efrain
Good
family with young children
04-19-2016
Pros:
Cons: Fire alarm woke us up at 10:30
3.0
Grant
Poor
04-18-2016
Pros: Staff were a joke, waited an hour to check in, booked a room the day before for another nite and turned up to find out it hadn't been booked. Moved across to residence inn, much better!!
Cons:
6.3
Kim
Pleasant
family with young children
04-12-2016
Pros: They got me Iin a room early.
Cons: The air conditioner wasn't working in our room. I told them 3 times before it for fixed. Also they closed the pool on a Saturday to change the sand in the filter.
9.6
Sharon
Exceptional
family with older children
04-12-2016
Pros: Beds were extremely comfortable, rooms very clean
Cons: Young kids in hot tub, temperature was like a warm bath
10.0
Steve
Exceptional
mature couple
04-12-2016
Pros: Fantastic place to stay! Definitely staying there next year.
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