On a bluff above the city, the hotel is near Alamo Downs Business Park and the city natatorium. All rooms are large and have a contemporary décor while some rooms have invigorating hot tubs. The expanded rooms have sofa sleepers. There are multiple nearby dining options.
Smoke free premises. 84 units, some two bedrooms. 4 stories, interior corridors. Accessibility (Call).
Pros: Staff were a joke, waited an hour to check in, booked a room the day before for another nite and turned up to find out it hadn't been booked. Moved across to residence inn, much better!!
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Cold AC, very clean, comfortable bed, friendly staff.
Cons: The Keurig coffeemaker in the room did not work.
8.0
Anonymous
Very Good
08-11-2017
Pros: It was a clean and quiet room, loved the location.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: decent location, cheap
Cons: nope
10.0
Anonymous
Exceptional
08-11-2017
Pros: easy to check in and out with friendly staff and clean atmosphere.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: 1.Elevator wasn't work 2. Nobody clean the room 3. Some of the staff was very rude
3.8
Anonymous
Poor
05-17-2016
Poor
Pros:
Cons: Didn't vacuum room, Hot tub broken, door didn't lock. Had to request proper room rate/cost as I was over charged. Breakfast was late to open two days of my stay, didn't replace tissue for 4 days. Various things in room not very clean and in disrepair. Showers were cold and took about 10 minutes to get hot.
10.0
Anonymous
Exceptional
05-10-2016
Amazing vacation
Pros: I loved this hotel. We went for a trip to sea world with hubby and kids. We enjoyed our stay here the staff was very nice and the room was clean.
Cons:
6.7
Anonymous
Pleasant
05-09-2016
Pleasant
Pros:
Cons: Don't like the pancake machine. It didn't even work while we were there. Waffles are much better!
Spotlight outside shined right into my room.
10.0
Anonymous
Exceptional
05-09-2016
We will definitely stay here...
Pros: The staff at front desk was just awesome. Raul was so helpful and I did not get the name of young lady with him but she also was wonderful and helpful. I had a seizure when I came into the hotel at check in and Raul helped me get up to my room in a wheel chair. The room was vey comfortable and clean.
Cons: Nothing!
5.0
Anonymous
Fair
04-26-2016
Not happy.
Pros: The property was close to the air force base.
Cons: The rooms above the pool smelled like mildew. When we asked for a different room the front desk treat us us poorly. Pool area was muggy and lack proper ventilation.
7.9
Anonymous
Good
04-20-2016
Good
Pros: Staff was wonderful...
Cons: little out dated .. House keeping was so so .. Lot of issues on my floor do to guest ... Smoking pot setting off fire alarms slamming doors late at night
7.5
Anonymous
Good
04-19-2016
Good
Pros:
Cons: Fire alarm woke us up at 10:30
6.3
Anonymous
Pleasant
04-12-2016
OK but not great
Pros: They got me Iin a room early.
Cons: The air conditioner wasn't working in our room. I told them 3 times before it for fixed. Also they closed the pool on a Saturday to change the sand in the filter.
9.6
Anonymous
Exceptional
04-12-2016
Great
Pros: Beds were extremely comfortable, rooms very clean
Cons: Young kids in hot tub, temperature was like a warm bath
10.0
Anonymous
Exceptional
04-12-2016
Exceptional
Pros: Fantastic place to stay! Definitely staying there next year.
Cons:
9.6
Anonymous
Exceptional
04-10-2016
Great choice
Pros: Very helpful staff for my wife
Cons: The eggs were bad. Made from powder
10.0
Anonymous
Exceptional
04-08-2016
MY DAUGHTER & CHILDREN HAD...
Pros: THE ROOM WAS VERY GOOD & CLEAN,
WITH ALL THE FAICILITIES IN THE ROOM.
Cons: NO COMMENTS, AS EVERYTHING WAS UPTO THE STANDARD
7.9
Anonymous
Good
04-07-2016
Great stay.
Pros: Bed was very comfortable.
Cons:
10.0
Anonymous
Exceptional
04-07-2016
tTis is an excellent hotel!!!
Pros: Staff is great. Clean and very comfy rooms. Breakfast room is big enough to accomodate a lot of guest.
Cons: Breakfast is good except the pancake maker machine was broken on the 2 days we stayed.
5.4
Anonymous
Fair
04-03-2016
Passable
Pros: Location
Cons: Staff loss mt dry cleaning
7.9
Anonymous
Good
03-29-2016
It was overall pretty good.
Pros: Breakfast staff was extremely helpful and attentive.
Cons: No microwave or refrigerator
7.5
Anonymous
Good
03-23-2016
Room Mix up
Pros: The bed was soft and comfy!
Cons: I was given a room at check in.My family and I went up to the room as I opened the door I noticed a towel on the restroom floor, other people's belongings all over the room Floor and bed. So we all had to go back downstairs and let the staff know the room was already occupied. John who was working gave us a different room blaming the house keeping for the mix up.
7.9
Anonymous
Good
03-23-2016
the price was way to...
Pros:
Cons: pool was cold even hot tub was cold
no microwave or refrigerator in room suppose to have them
7.5
Anonymous
Good
03-22-2016
Good
Pros:
Cons: After cleaning the room our bathroom was not stored with with new towels and bathroom necessities. Coffee maker should not be kept in bathroom.
7.5
Anonymous
Good
03-22-2016
Good
Pros: The room looked old but well maintained. Its location is great and convenient. Walking distance from the theater for a late night movie!
Cons: The entrance smelled of bleach (clourine) every time we entered. Bed wasn't comfortable.
10.0
Anonymous
Exceptional
03-22-2016
Exceptional
Pros: I loved the immediate freeway access to everything as well as the fact that the hotel is located centrally near everything.
Cons: There was nothing that I didn't like.
9.6
Anonymous
Exceptional
03-21-2016
Exceptional
Pros: All most everything
Cons: Little bit the location
6.3
Anonymous
Pleasant
03-20-2016
Pleasant
Pros: Quiet hotel
Cons: Dirty covers hair in sheets roach in bathroom shower didn't work properly
7.9
Anonymous
Good
03-16-2016
Good
Pros: Great breakfast! Very friendly staff. Location - everything seemed to be 15 minutes away on the expressway.
Cons: There were a couple of issues when we first checked in but management worked hard to correct them and the rest of our stay was great.
8.8
Anonymous
Excellent
03-15-2016
Good for the price!
Pros: The bed was extremely comfortable, especially after spending 8 hours at Sea World.
Cons: There was a stain on my comforter. Also, when I asked for extra face towels, they said they were out. I went down to the lobby to ask and even asked house keeping.
9.2
Anonymous
Wonderful
03-15-2016
Best bang for your buck
Pros: Comfort of room and breakfast in morning
Cons: One elevator
7.5
Anonymous
Good
03-02-2016
Pleasant
Pros: Everything was nice.
Cons: I would like to have a refrigerator in my room!
4.6
Anonymous
Disappointing
02-22-2016
Will not stay again
Pros: Bed was comfortable
Cons: Breakfast very bad. House keeping was slow, one day did not clean. Too far from sea world.
9.6
Anonymous
Exceptional
02-16-2016
great staff
Pros: Clean and comfy rooms
Cons:
10.0
Anonymous
Exceptional
02-16-2016
Great stay very clean
Pros: We had a great visit and live the location restaraunt in next parking lot and movie theater across street.. Breakfast was not the best but it was very crowded so it was expected to run out of things before the new was ready
Cons:
4.2
Anonymous
Disappointing
02-12-2016
We've stayed in several HI...
Pros:
Cons: Lack of cleanliness, carpeting in breakfast area was not clean, corners in our bathroom at floor dirty upon arrival.
10.0
Anonymous
Exceptional
01-11-2016
Exceptional
Pros: Nice hotel,excellent full breakfast buffet and good restaurants nearby
Cons:
10.0
Anonymous
Exceptional
01-06-2016
Exceptional
Pros: Place was very clean stuff very kind but we love the pool is a great place to go with the family
Cons:
10.0
Anonymous
Exceptional
01-05-2016
Exceptional
Pros: Rooms clean, staff courteous and professional. Breakfast was inviting and well organized. Overall great place to stay....
Cons:
10.0
Anonymous
Exceptional
01-03-2016
Exceptional
Pros: Loved the indoor pool, and hot tub. The breakfast was great, coolest pancake maker ever.
Cons: N/A
8.8
Anonymous
Excellent
12-31-2015
Fabulous
Pros: Good breakfast
Cons: A bad smell into the room
10.0
Anonymous
Exceptional
11-30-2015
AWSOME!
Pros: Great location next to the movie theater and steakhouse.The room very comfortable...Everything was AWSOME!
Cons:
8.0
Anonymous
Very Good
11-11-2015
Very good
Pros: Everything thing was great staying there.
Cons:
10.0
Anonymous
Exceptional
10-30-2015
Exceptional
Pros: I liked the room,breakfast and anbience.Hotel is located in very good location and zero nuisance
Cons:
7.9
Anonymous
Good
10-30-2015
Nice business stay.
Pros: Very kind staff.
Cons: Pretty poor dishes selection for breakfasts.
7.9
Anonymous
Good
10-23-2015
Good
Pros: Floor in bathroom was dirty & so was the tub
Cons: Bathroom cleanliness was unusual for this hotels I've stayed at many before.
10.0
Anonymous
Exceptional
10-11-2015
Exceptional
Pros: great place
Cons:
9.6
Anonymous
Exceptional
10-06-2015
Exceptional
Pros: Respect from staff good breakfast and privacy
Cons: Hot tub was unavailable gym equipment was not working
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