Holiday Inn Express Inn & Suites

AAA Inspector Rating
102 El Paso St
San Antonio, TX 78204- Map It
Photos
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AAA Inspector Notes
Complete renovations done in 2016 really make this place pop with modern and appealing public areas and guest rooms. Some rooms have exhilarating hot tubs. Smoke free premises. 79 units. 4 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-35 exit 155B (Cesar E Chavez Blvd); jct Frio St. Located in a quiet area. 102 El Paso St 78204.
Pool
heated outdoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 358 guests
Showing reviews 1 - 5 of 50
7.5
Michael
Good
young couple
09-28-2016
Pros: Location
Cons: Everything was good
5.0
Andre
Fair
solo traveller
09-17-2016
Pros: Location downtown
Cons: Terrible front desk. Worst ever! We had prebooked 12 rms. Nothing was prepared. They used 50 min to check us in. Stay somewhere else!
4.2
Francisco
Disappointing
family with young children
09-10-2016
Pros: How close it was to where we wanted to go the following day.
Cons: The room was old and the beds were hard. The shower was gross, it completely clogged after 2 showers were taken so I couldn't even take one. Completely disgusting and unhappy for the amount we spent on the room. They had zero extra pillows and the girl that I talked to was kind of snotty about me even asking for one. Not happy about my stay at all.
6.3
Shawmarie
Pleasant
family with young children
09-09-2016
Pros: The bed was nice and comfortable, the furnishings looked new and seemed to be clean. The carpet and tile seemed to be new and still in good shape.
Cons: I don't think the maids are up to par. Trash under the bed. The shower/tub area was not clean. The tub looked to have been painted, a very poor paint job it was chipping and discolored. There was mold growing in all the caulked areas of the shower walls, the facet was broke and loose, one day we turned it on and after 10 minutes we never got hot water. I asked the front desk to have this looked at while we went to the pool or shall I say huge hot bath tub. Had to bring that to the front desks attention. after a few minutes a man came out stuck his arm in the pool then the Jacuzzi determined the pool was hotter than the Jacuzzi checked the pool controls out and for the 2nd day in a row the heat was on in the pool (mind you this is Texas and it is 85+ degrees at night). the gentleman also said we had hot water when he went up to our room. we left the hot pool went to our room, apparently the maintenance man did fix something in our shower since the faucet was tight on there no longer had any play in the handle and the plastic on the hot/cold indicated was now cracked. but hey we now had hot water! But why did he lie and say he didn't fix anything?? Complementary breakfast, omg, it was a battle, the food was ok, there was old milk containers frozen the back of the refrigerator, all out of date, glad I noticed it prior to giving it to me 2 year old..
10.0
Jessica
Exceptional
family with young children
09-06-2016
Pros: Stay was awesome and breakfast selection was okay. Overall great stay.
Cons:
Showing reviews 1 - 5 of 50