Experience a unique stay at this 40-year-old former jail that has been converted to a modern hotel. Rooms and bathrooms vary in size but the hotel's location in the heart of downtown is great. Major renovations are underway through August 2017.
Smoke free premises. 82 units. 5 stories, interior corridors. Accessibility (Call).
would not recommend to anyone for location not in a good area far from river walk
Pros: the breakfast
Cons: the location was far from riverwalk to be considered a riverwalk hotel there was homeless me with beer in their harassing us when we got there the parking was bad u paid $10 to park 3blocks away
1.0
Ruth
Very Poor
09-15-2017
Pros: Refunded my parking fee after unsatisfactory experience. The kitchen staff was attentive and provided great service.
Cons: My bed sheets remained unchanged throughout my stay. Ants on the nightstand and on restroom counter Filthy carpet, never vacuumed during my 4 night stay. Not what I expected for the price I paid $---, would not stay at this place again.
10.0
Frances
Exceptional
Traveling as Couple
09-15-2017
Pros: Helpful staff
Cons: Was not actually on the Riverwalk!
1.0
Gary
Very Poor
Senior Traveler
09-15-2017
Pros: The continental breakfast and the willingness of the staff to work with us.
Cons: Very serious mold issue. Overpowering odor when you opened the door to our room. We moved to 3 rooms before finding one suitable. 2nd room the AC was dripping water onto carpet. Area between bed and wall was soaked. No exhaust fans in the bathrooms.
9.0
Marla
Wonderful
Family with Teens
09-15-2017
Pros: The staff was very friendly. It was extremely hot out and it was very nice to come back to a very well air conditioned room. The breakfast provided was very nice as well. It is not right on the Riverwalk, but is within walking distance.
Cons: The pool and hot tub were not what we expected. The picture provided on here made the pool appear much larger than it was. Also, the hot tub was not working during our stay.
8.0
Bjoern
Very Good
Family with Young Children
09-15-2017
Pros: Near the River walk
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
09-15-2017
Pros: Room was spacious and clean. Staff was helpful when "Booking" us in. My grandson thought it was cool that we stayed in "Jail."
Cons: The elevator was tiny and slow.
3.0
Gregory
Poor
Family with Young Children
09-15-2017
Pros: Price was ok
Cons: Having to pay to park, having to walk from remote parking lot and room was dirty. Was triple charged for incidentals and had to wAit for refund.
1.0
Verified Hotel Guest
Very Poor
Business Traveler
09-15-2017
Pros:
Cons: Did not send me confirmation-I ended up getting another hotel room so I ended up paying for 2 hotel rooms. Calls to the manager were never returned - manager did not go in until 10PM local time.They turned away many people while I tried to resolve problem
7.0
Brent
Good
Traveling as Couple
09-15-2017
Pros: Great staff
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
09-15-2017
Pros: The location was the best thing about this hotel.
Cons: The mattresses in my room were trodden-down and well worn. There was a large depression in one mattress especially.
8.0
Dianne
Very Good
Group Traveler
09-15-2017
Pros: The front desk staff was excellent and helpful. The valet guys were super sweet. The woman in charge of the breakfast was excellent. Very nice and attentive.
Cons: The halls smelled great but the rooms were a little stinky
6.0
Suzana
Pleasant
Traveling as Couple
09-15-2017
Pros: The guys bringing my car to the front.
Cons: The location. Also the fact that I had to pay parking.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: Great breakfast! Numerous hot items, eggs, bacon, sausage, pancakes plus fresh fruit! Bed was comfortable, close to Riverwalk
Cons:
8.3
Rita
Very Good
family with older children
05-25-2016
Good
Pros: Fabulous bed. Friendly staff. Very quiet room
Cons: Dangerous front step out of main entrance. Needs attention
4.6
Michael
Disappointing
mature couple
05-17-2016
Disappointing
Pros: Location
Cons: Incompetent and rude desk staff. They gave us a room with a broken AC (85 F in room) and ba broken refriguator. All of this was known by the staff as someone had checked in before us and had to change room. The room was not cleaned up after he/she moved!? Worst - the staff in frontdesk tried to foul us and repetly said that the hotel was fully booked. First after we showed that we could book a room by using booking.com they offered a new room with a AC in function. Staff in this hotell are in bad need of basic service education.
5.8
Theodosios
Okay
young couple
05-11-2016
Okay
Pros:
Cons: You needed to pay for parking and was full one of the two days we stayed. The personnel was quite rude too.
7.9
Margaret
Good
solo traveller
05-10-2016
Good
Pros: good breakfast.
Cons: no counter/shelf space in the bathroom
2.9
Julie
Poor
family with young children
05-03-2016
Never going to stay again
Pros: Pillows were comfortable
Cons: The fact that the staff was outside drinking and smoking weed while I was trying to check out at 2am with a sick 1 year old. The location was scary and the toilet in the the bathroom looked like it hadn't been cleaned in 6 months
10.0
Cynthia
Exceptional
review category group of friends
05-03-2016
Great room for Great price...
Pros: Comfy beds and the staff was awesome!!
Cons:
10.0
Roger
Exceptional
mature couple
05-03-2016
A few nights in the...
Pros: Breakfast was good and included all items
one usually expects.
Cons: We did not spend much time in the Hotel,
just slept there. Everything was great
for our purpose. Location is right downtown and close to everything. We walked everywhere.
10.0
Karen
Exceptional
review category group of friends
04-23-2016
Would recommend this property to...
Pros: The staff was so helpful - directing to great restaurants and sightseeing. Maria, the lady who checked us in, was awesome.
Cons: Nothing
6.3
John
Pleasant
mature couple
04-21-2016
Pleasant
Pros: the location
the look from outside
Cons: -breakfast was not good quality ( decaf tea, tasteless eggs , no real butter ....
- strong smell of flowery detergent which added to the feeling of stuffy atmosphere
- no possibility to open the window to get some fresh air
5.0
Nayeli
Fair
young couple
04-19-2016
Room was dirty, smelled like...
Pros: The location and the breakfast.
Cons: Poor quality. The beds were dirty, there were hairs in the beds. The restroom smelled like pee, toiled was not clean there were pubic hairs when I went to check out the bathroom. The room smelled like mold strong humidity, bad air quality, bad experience and everyone was suffering from allergies. They need to fix the air quality as always, since indoor environment is fundamental to not get guests sick. I would definitely not come back again.
10.0
Eddie
Exceptional
mature couple
04-19-2016
Great stay!
Pros: The breakfast was great. The beds were very comfortable.
Cons: The parking lot for the hotel was small.
9.2
Soledad
Wonderful
young couple
04-14-2016
It was an interesting historical...
Pros: The front desk lady's were amazing! Loved the extra tips on shortcuts around the riverwalk and other near by locations.
Cons: The room had a weird smell to it and it wold get stronger once we would walk in the next time. Pretty odd but over all the room was great!
7.5
Annelies
Good
family with young children
04-12-2016
Good
Pros: Pretty good location in between river walk and market square and there is a public parking nearby.
Cons: The room smelled very humid.
10.0
Shawn
Exceptional
mature couple
04-05-2016
Exceptional
Pros:
Cons: The parking was bad. There was glass from a break-in and not enough space for all the customers.
10.0
Norma
Exceptional
family with older children
04-04-2016
overall great place to stay
Pros: The room was spacious and had a comfortable bed, very clean room. Staff were excellent and very helpful.
Cons: Parking was crowded.
9.6
Lina
Exceptional
family with young children
03-31-2016
Jailhouse for the night.....why not?
Pros: I really enjoyed the history of the Hotel. The fact that our rooms were labeled cell blocks and the staff wore badges as nametags was pretty neat as well!
Cons: The parking area and the fact that I was charged 10 dollars on top of that.
10.0
Elvin
Exceptional
young couple
03-29-2016
Exceptional
Pros: Really good breakfast
Cons: Parking lot too crowded
9.6
Enrique
Exceptional
young couple
03-22-2016
Good SA experience
Pros: I have to say this was the best hotel we have ever stayed at. The staff was the best in hospitality !
Maria, Mark and Janie!
Mark even had our car washed before we headed home!
We were able to sit in lobby and talk with all of them and it was awesome!!
We left with new friends!!
Would we stay again!!???
I'm sure we would just to see and visit them!
Cons: AC was not blowing cold air!
More like just a fan
7.9
Amy
Good
family with young children
03-21-2016
Jumping for the Jailhouse!
Pros: The staff were fantastic. Yvonne took care of our breakfast and Mark did a great job doing everything else practically. Really enjoyed staying in the old Jailhouse!
Cons: Pool not heated (like they said on the phone). Not on the Riverwalk (like they said on the phone). Not free parking (like they said on the phone), but parking was only $10.
10.0
Nancy
Exceptional
family with young children
03-19-2016
Exceptional
Pros:
Cons: Breakfast
7.9
Dawn
Good
family with young children
03-17-2016
Great history of hotel and...
Pros: Loved the staff, very polite and friendly.
Cons: The air conditioning location, you either froze or was to hot.
8.8
Ben10
Excellent
solo traveller
03-13-2016
Lovely staff and good facilities
Pros: Lovely staff and good environment for solo traveller.
Cons: Th room smelt like mildew, however the city is built on a river.
7.5
Kipper
Good
review category group of friends
03-11-2016
Good
Pros: Hot water was fantastic! Loved the pillows!
Cons: Paying for parking was unexpected!
9.2
Fernando
Wonderful
family with older children
03-09-2016
Good
Pros: Location
Cons: Parking space charge extra
9.6
Don
Exceptional
mature couple
03-07-2016
I have stayed downtown in...
Pros: It was clean and you saw evidence. Check in lady(hispanic) was very helpful and positive. bed was very comfortable and room was small but quiet.
Cons: I might get a suite next time although the tiny room was just right.
10.0
Yesenia
Exceptional
family with young children
03-02-2016
Exceptional
Pros: I loved how close it is to downtown San Antonio and the Riverwalk. The staff is so kind and friendly and very attentive to your needs. The rooms are clean so huge plus! It was just great!
Cons:
3.8
Maria
Poor
mature couple
02-28-2016
Would not stayed there again.
Pros: Not impressed at all! The room was too run down and furniture was outdated not well kept The bed sheets and oillow cases had stains.
Cons: First of all , the location too crowded. Then the paying extra for parking hotels shldnt have additional parking fees for guests
9.6
Jim
Exceptional
mature couple
02-23-2016
Exceptional
Pros: Excellent breakfast choices. Staff and service were outstanding.
Cons:
7.5
Cortney
Good
mature couple
02-16-2016
comfortable beds
Pros: The bed was really comfortable
Cons: The staff wasn't very friendly also understaffed.
6.7
Adrian
Pleasant
young couple
02-09-2016
Pleasant
Pros:
Cons: Everything was good except for when we woke up in the morning our car had been broken into in the parking lot that you pay $10 for.
10.0
Dlgjrmom
Exceptional
review category group of friends
01-29-2016
Exceptional
Pros: Everything was nice... When I made it to the hotel getting checked in was a breeze everything was done in a timely manner. I was there for the Us Army bowl. Getting to and from all the places we attended was within range. If I was coming back I would definitely stay here again.
Cons:
8.3
Russell
Very Good
mature couple
01-25-2016
Good Alternative
Pros: Close to Riverwalk, without high Riverwalk prices. Extremely friendly staff.
Cons:
9.6
Myrett
Exceptional
family with older children
01-23-2016
Great location.
Pros: Great location and great staff!
Cons: Rooms need more air :( There was a little humidity.
Parking is not free :(
8.8
Ana
Excellent
review category group of friends
01-22-2016
Fabulous
Pros: Front ladies very friendly. Especially the lady in the dining serving breakfast.
Cons:
9.6
Kathy
Exceptional
solo traveller
01-13-2016
The hotel itself is nice...
Pros: The staff was excellent! Kind, thoughtful, and well-informed.
Cons: Even though it has the Riverwalk in it's name, wouldn't say it was exactly in the Riverwalk area. In order to get in to the true Riverwalk area, there is about a 5 city block walk.
In addition, it's on the North end. While it felt fairly safe in the daytime, there isn't much activity at night and most buildings are empty.
4.2
Victoria
Disappointing
mature couple
01-06-2016
nothing good to say.
Pros: The staff
Cons: Snack machine empty and out of order. Drink machine out of order. No way to get food or drink at night. The room was small with king size bed that barely fit. No place to put luggage. Cramped space. Not well lit. Not worth the money spent. So disappointed.
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