Experience a unique stay at this 40-year-old former jail that has been converted to a modern hotel. Rooms and bathrooms vary in size but the hotel's location in the heart of downtown is great.
Smoke free premises. 82 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Great value for hotel close enough to river walk to easily enjoy
Cons: Parking was not ideal. We had to use a nearby lot that felt a bit sketchy.
7.9
Irene
Good
family with young children
09-07-2016
Pros:
Cons: Small parking space. It was hard finding parking especially at night.
5.4
Maria
Fair
family with older children
09-06-2016
Pros: An easy walk to the Alamo and Riverwalk. Good breakfast options.
Cons: The rooms smelled very musty. Beds were not very comfortable.
5.4
Honeybee69
Fair
family with young children
09-06-2016
Pros:
Cons: Elevator and spa broken, cold eggs, dirty pool, no one made our beds or refilled our coffee in our room and we were there for three days. Location is far from close to the river walk.
9.6
Robert
Exceptional
solo traveller
08-25-2016
Pros:
Cons: $10 daily parking added to Bill just to park at the hotel.
6.3
Susana
Pleasant
mature couple
08-23-2016
Pros: staff actually quite helpful
Cons: over charge my credit card by adding one night room rate for three rooms
10.0
Ella
Exceptional
family with young children
08-18-2016
Pros: The front desk employees were so helpful and courteous. I loved staying in a historic building. My children thought it was cool to stay in a jail house.
Cons:
5.4
Kristina
Fair
family with young children
08-16-2016
Pros: Breakfast was good and staff was nice
Cons: There was a musty smell in the room and there were barely any parking spots.. We had to pay 10 dollars per day to park either in the few parking spots they had or around the corner in a very dark not lit parking lot and walk with our 3 kids to the hotel.
9.6
Youlanda
Exceptional
family with older children
08-14-2016
Pros: Friendly staff and front desk
Cons: Bathtub
9.2
Minessa
Wonderful
family with older children
08-12-2016
Pros: All the staff were especially helpful and friendly. Rooms clean. Price for location was excellent.
Cons: Refrigerator in room leaked condensate. One light fixture had a short. Parking was very tight and overflow parking was not well-lit.
10.0
Tanya
Exceptional
family with older children
08-12-2016
Pros: The breakfast, the walking distance to shops, friendly staff, value for your money compared to other hotels and ease of parking.
Cons:
5.8
Robert
Okay
mature couple
08-11-2016
Pros:
Cons: Staff changed towels but left dirty towels on floor breakfast items were out for extended lengths of time. Had to walk through really bad section of commerce St to get to river walk. Not enough adequate parking
10.0
Anna
Exceptional
family with young children
08-11-2016
Pros: The staff was very informative about the history of the building.
Cons: The smell of the rooms.. Comes with the old building tho.
7.5
Richard
Good
solo traveller
08-10-2016
Pros: Breakfast good, staff excellent.
Cons: Very little parking, didn't really care for the location
10.0
Gregg
Exceptional
family with young children
08-09-2016
Pros:
Cons: Vending machine was out of order or stock young lady was really apologetic and offered us free water from the front desk!
5.4
Sebastian
Fair
young couple
08-08-2016
Pros: The location was good. Right in between the market and river walk.
Cons: The rooms smelled moldy. If you didn't leave the AC on when you left, the room would go back to the moldy smell. The restroom was very crammed. No room for two people. The pool was extremely small and directly next to our window making it for 0 privacy.
10.0
Lee
Exceptional
family with older children
08-05-2016
Pros: Everything we wanted to see was within walking distance. Employees were extremely helpful and pleasant. Breakfast was very good and very busy, the gentleman working in the kitchen kept everything full and seemed to enjoy his job.
Cons: Parking is very confusing until you go inside to check in and get parking info.
8.8
Jesse
Excellent
mature couple
08-04-2016
Pros: Staff was great and friendly. The air condition works excellent Breakfast was good. Room was very clean that's always great.
Cons: Ten dollar parking but I guess it's ok seeing as to how your close to downtown. Elevator doesn't have ventilation and it smells bad.
10.0
Karla
Exceptional
family with older children
08-02-2016
Pros: Air conditioning, breakfast, location, cleanliness, staff
Cons:
3.3
Alicia
Poor
family with older children
08-02-2016
Pros: Absolutely nothing.
Cons: Everything. I feel the website should share that it is a remodeled jail. We shortened our reservation and checked out the next morning. It would have been even sooner if we hadn't arrived so late. Some people may think its cool to sleep in a remodeled jail where people have died but we didn't. Location was also awful. I can't be Holiday Inn would associate themselves with this location. We paid way too much money to stay in an old damp hotel. Ridiculous!
8.8
Delia
Excellent
family with young children
08-02-2016
Pros: Love the staff . Very friendly !
Cons:
10.0
Aulani
Exceptional
mature couple
07-29-2016
Pros: Everything! I had left a hotel that was so bad and scary that this place seemed even that much more better. We've stayed here a few times and liked it.
Cons: The parking is usually full so you have to park out on the street, don't like that.
1.0
Verified Hotel Guest
Very Poor
Business Traveler
07-26-2016
Pros:
Cons: Did not send me confirmation-I ended up getting another hotel room so I ended up paying for 2 hotel rooms. Calls to the manager were never returned - manager did not go in until 10PM local time.They turned away many people while I tried to resolve problem
4.2
Disappointed
Disappointing
review category group of friends
07-25-2016
Pros: Location was exactly what we wanted.
Cons: Staff interaction was horrible. Money stolen from our bags, had toswitch rooms due to broken shower and ac. Interacted with threedifferent staff members: one robbed us and followed us on the Riverwalkmaking crude comments, one rolled her eyes at us and dismissed ourrequest and the other couldn't have cared less about what we weretrying to tell him - wouldn't check the hall cameras for us nor didhe care to take our information at all. Miserable stay all the wayaround. A full refund is needed at the very least.
7.1
Nina
Good
review category group of friends
07-25-2016
Pros: Great location, all places we wanted to see are very close. Very good breakfast.
Cons: Very tight parking lot. In the morning we went down the stairs from top floor carrying our heavy bags because hotel staff kept the elevator for their needs. I do not recommend taking a room near the lobby, very noisy. We changed our room at night because we could not sleep.
6.7
Elijah
Pleasant
family with young children
07-23-2016
Pros: The placing of the hotel was nice. And the history of the hotel was also interesting.
Cons: Most of the staff where rude. They charged us twice for our room and we had bed bugs.
Iv stayed at motels with a better quality stay than this place.
3.3
Sara
Poor
review category group of friends
07-21-2016
Pros: Location and complimentary breakfast
Cons: When we tried to close the curtain it fell off
The room smelled like cigarettes and urine
The a/c machine was super loud
Parking is ridiculous and the extra fee
There was a bug on my bed
8.8
Steven
Excellent
family with older children
07-20-2016
Pros: Friendly helpful staff
Cons: parking
7.1
Esmeralda
Good
family with older children
07-20-2016
Pros: Breakfast was good..room was clean.
Cons: Front desk a little rude..there was 2 people in front desk one on the phone dealing with problem and a customer the other just watching and I was not greeted or asked for help until I asked the one doin nothing to check me in and she said until they solved the problem they had but then decided to help and was nice to me after that. I was also overcharged for my room saying i got upgrade which i didnt and mistakenly charged twice, which then took my credit card to limit and I was not able to use anymore.
3.0
Gregory
Poor
Family with Young Children
07-19-2016
Pros: Price was ok
Cons: Having to pay to park, having to walk from remote parking lot and room was dirty. Was triple charged for incidentals and had to wAit for refund.
10.0
Deise
Exceptional
family with young children
07-19-2016
Pros: Hotel was by Market Square, Riverwalk, Alamo. I stayed on first floor between Breakfast area and pool. Staff was friendly. Pool was small, but perfect since most of the time they had it for themselves.
Cons: The smell when u first walk into the room could've been more inviting. Maybe adding a plug in somewhere. It didnt stink, just wasn't so inviting every time u walked in until u turned AC on. Music could've been a little louder by pool area. Pool opened 10-10. Wish it was open earlier and closed later. Maybe 8-12am.
2.9
Joe
Poor
family with young children
07-19-2016
Pros: Nothing
Cons: Parking wasn't free. Elevators were not working was on 5tg floor with 3 toddlers. Curtains had bed bugs and roaches
4.6
Amy
Disappointing
family with young children
07-16-2016
Pros: The history of bldg - old county jail. That's it.
Cons: Location: While it is only a few blocks from the Riverwalk, there is a huge homeless population that hangs around.
Parking: You pay $10 a night parking - yet there are only 10 (TEN) ON SIGHT parking spots. The parking lot across the street is close - however; if that is full, you have to park down the street (sketchy).
Staff: Not accommodating and rude.
Billing: While we booked through booking.com and PRE-PAID, the amount quoted on booking.com was NOT the same amount charged the day of check in. We were charged $100 MORE! In addition, the hotel then charged us (again) a nightly $120 room rate which tied up funds on our debit card until we could get it fixed.
AC: No central AC in rooms. Wall mounted AC units that do not cook efficiently during the heat of Texas summers.
Housekeeping: only 3 towels for a family of four. Even though we requested daily for more towels, we had to go to desk to get more because they can't leave more than three in the room.
LAUNDRY: ONE washer and ONE dryer (that does not work)
BREAKFAST: Not big enough to accommodate guests in hotel. Kept running out of food. No where to sit.
3.8
Brenda
Poor
family with young children
07-16-2016
Pros: I liked Yvonne who worked breakfast, she was awesome.
Cons: The ice machine on the 4th floor was not working after the 1st day leaving only 1 ice machine. The carpet in the rooms were filthy. The refrigerator in our room never worked. The pool water looked dirty. There was not enough seating for breakfast. Had to move rooms because the air conditioning would not cool room and then that room would not cool. You could not get clean towels or wash rags until 10:30 at night.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-14-2016
Pros: Room was spacious and clean. Staff was helpful when "Booking" us in. My grandson thought it was cool that we stayed in "Jail."
Cons: The elevator was tiny and slow.
7.1
Michael
Good
mature couple
07-11-2016
Pros: Breakfast was good. Rooms were a little stuffy.
Cons: The rooms felt a little stuffy. Believe this is due to the air-conditioning units in the rooms
7.5
Rasoul
Good
family with young children
07-10-2016
Pros:
Cons: I was charged more than what I had booked the hotel via Booking.com.
8.0
Bjoern
Very Good
Family with Young Children
07-07-2016
Pros: Near the River walk
Cons:
7.9
Jennifer
Good
young couple
07-07-2016
Pros: Breakfast was nice with lots of options. The beds were comfortable. Staff was excellent so nice and friendly! They really made us feel welcomed. Like that there is a workout room (small and quaint). The pool was enjoyable. Location is accommodating to the Riverwalk. I liked the history of the hotel.
Cons: Our room was very humid. It had a musky/humid smell everytime upon entry. Once our noses adjusted it didn't bother us. We stayed 5 nights. Because of the humidity of the room our clothes and belongings stayed kind of moist. Hanging up a swimming suit to dry...forget it! Not even our bath towels dried by the next day. I didn't like that we had to pay an extra $10 a day to park our vehicle and felt kind of iffy about having to park it in a lot down the street from the hotel.
2.5
Dandrea
Poor
family with young children
07-06-2016
Pros: Nothing
Cons: The whole place was awful
5.4
J
Fair
family with older children
07-05-2016
Pros:
Cons: Mildew smell throughout hotel and room; poor parking area ($10 charge to park across the street in a tight spaced small lot or if that one's full... even further down across from that lot)
7.5
Andrew
Good
family with older children
07-01-2016
Pros: Close to the riverwalk. Interesting historical building.
Cons: Hot tub same temperature as pool (cool). Was told it was an engineering design that they couldn't fix.
7.1
Sandra
Good
review category group of friends
07-01-2016
Pros: Good location and friendly staff.
Cons: Room smelled musty. Breakfast was okay.
2.9
Susan
Poor
family with older children
06-30-2016
Pros:
Cons: Staff was rude and insulting (Mariah). Staff was not knowledgable about third party booking. I was double charged for nights that I never even stayed!! Deputy Manager tried to help correct errors but made it even worse. Came home and found the double charges were not taken off. Sofa bed was like a cardboard mattress and I had to request bedding item by item. Still didn't get any pillows for the sofa bed. Staff says they will do something and then walk away and leave you waiting!! Hello anybody home??? Terrible experience.
7.5
Noami
Good
review category group of friends
06-29-2016
Pros: Comfortable
Cons: Restaurants, etc not walking distance
7.5
Nicholas
Good
solo traveller
06-26-2016
Pros: Room was very comfortable, but it could have been a little cleaner. Overall it was a decent stay.
Cons: Paying for parking that was not worth ten dollars per day
9.6
Sabrina
Exceptional
mature couple
06-25-2016
Pros:
Cons: Hard to find
10.0
Rena
Exceptional
family with young children
06-23-2016
Pros: I loved the historical aspect of the hotel. They had printouts at the front desk telling about the jail house it used to be. Really cool. Plus, the rooms were really good sized, a great value.
Cons:
3.8
Christy
Poor
family with older children
06-23-2016
Pros: Close to riverwalk and Mexican market. Breakfast was decent and the history of the property is cool.
Cons: Had to pay $10 a day for parking just to park a block away. Room was very small and the building is hard to get in and out of if you have quite a bit of luggage. Room smelt like smoke and soap.
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