Holiday Inn Express & Suites NW-Medical Center Area

AAA Inspector Rating
102 Spencer Ln
San Antonio, TX 78201- Map It
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath3.0
Public Areas3.0
AAA Inspector Notes
This is one of the nicer hotels in the area. It is updated, appealing and the wide variety of rooms include units with hot tubs, sleeper sofas and suites. Located a block from the interstate highway. There are expanded king bedrooms with a sleeper sofa, and all rooms have a choice of pillow...firm or soft. Guest rooms are larger than usual for this chain. Smoke free premises. 80 units. 3 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 565B eastbound; exit 565C (Vance Jackson Rd) westbound, just s. Located at a quiet location set back from highway. 102 Spencer Ln 78201.
Pool
outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, limited exercise equipment.
Guest Services
valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 87 guests
Showing reviews 1 - 5 of 50
7.5
Terry
Good
young couple
04-23-2018
This hotel met our needs...
Pros:
Cons: Pillow options need to include one that is firm.
6.3
Jamie
Pleasant
family with young children
04-16-2018
Short on accomadations, family of...
Pros: Probably hands down the best free breakfast, or I don't get out enough. I was banking on that Texas shaped waffle maker and was greeted with a whole lot more. Eggs, bacon, sausage, biscuits & gravy, cinnamon rolls, few different kinds of cereal, yogurt, and oatmeal, toast, pastries, bagels, fruit, and hey a pancake maker! Staff was amazing because our accommodations with reservations were a sham. They knocked even more off the price (read the didn't like part!)
Cons: Well regardless of the preference you have in beds, and regardless of the amount of people you have in your party, booking.com will still provide you with the bare minimum with no guarantee to any of your preferences. My family of 5 after a long day at Sea World was stuck in a single bed room because the hotel was completely booked there were no other available accommodation. (Read that fine print!). So we made do, but since hotel was booked no roll away cot nor extra pillows were available. The staff did everything they could to try to make our accommodations pleasant and even recommended not going through booking.com again but their actual named website (thank you for that, its probably a site better suited for solo travelers or business).
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: Very clean and nice room. AC was cold and bed was very comfortable. I like the free breakfast made available for guests.
Cons: Cleaning staff just walked into my room without knocking or checking first. My fault too since I did not put out the privacy please placard.
10.0
Forest
Exceptional
Solo Traveler
04-13-2018
Pros: 5 star service. I've travelled all over the world and this hotel rates among the very best I've stayed at. Very pleased and will stay at a Holiday Inn Express the next time I travel.
Cons: nothing
8.0
Diana
Very Good
Traveling as Couple
04-13-2018
Pros: It was close to everything, took us 15-20 minutes to get anywhere we wanted to go. Staff was very friendly and bathroom was clean
Cons: They had a lot of construction going on in the lobby so it smelled like paint and construction dust everywhere. Beds were hard, don't know how people said they were comfortable! Breakfast was very minimal. Rooms could use some updating
Showing reviews 1 - 5 of 50