Holiday Inn & Suites Northwest

AAA Inspector Rating
8.7
Excellent
105 Guest Ratings
5535 University Heights
San Antonio, TX 78249- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.2
Bath3.4
Public Areas3.4
ARATED
AAA Inspector Notes
Inspector Pick (Classification): I like this property's rooms with rolling desks, whisper quiet HVAC, large beds and enhanced lighting. Also I love their multiple "Green" initiatives.
Stay at this gorgeous property and enjoy its contemporary décor. The large rooms offer decorative illumination and the bathrooms have cool designer vanities. The suites offer wet bar counters. All guest rooms offer central HVAC for quiet ventilation. Smoke free premises. 122 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 557 (De Zavala Rd), just off eastbound access road. Next to Sam's Club. 5535 University Heights 78249.
Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 105 guests
Showing reviews 1 - 5 of 50
7.0
Verified Hotel Guest
Good
Family with Young Children
10-20-2017
Pros: Clean, good location, well kept, onsite laundry, nice staff, overall nice hotel
Cons: No water pressure, pillows too thin and worn out, room seemed smaller than normal, cleanliness of room regarding dusting fixtures could have been a lot better
10.0
John
Exceptional
Traveling as Couple
10-20-2017
Pros: Very nice room. Had a real insulated ice bucket. Price point was exceptional value. Nicer than many with higher star level
Cons:
1.0
Samuel
Very Poor
Family with Young Children
10-20-2017
Pros: The decor was nice and modern
Cons: Checking in the hostess was eating chicken wings. Also they called me as I was walking into the room to complain about noise in the room and I hadn't even gotten into the room. I was pissed. Told them to check the other rooms and keep eating your chicken
10.0
Joseph
Exceptional
10-20-2017
Pros: The location is excellent. Very close to everything.
Cons: The WiFi didn't work. I used a lot of data. That couldve been avoided.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: Hotel staff was very helpful in pointing out restaurants.
Cons: Parking could be an issue.
Showing reviews 1 - 5 of 50