Overlooking the River Walk, the hotel offers a funky, upscale Art Deco experience with a very high level of service. Visit the 'Orange Grove' display of autographed glass ornaments in honor of visiting dignitaries.
Smoke free premises. 213 units. 12 stories, interior corridors.
Pros: The hotel was nice and the location to the Riverwalk was great!
Cons: N/A
10.0
Chateria
Exceptional
mature couple
08-24-2016
Pros: Every thing it was an awesome stay
Cons:
10.0
Jordan
Exceptional
young couple
08-16-2016
Pros: Overall a comfortable stay! Defiantly book again.
Cons: Nothing to not like
8.3
Aureliano
Very Good
mature couple
08-15-2016
Pros: Very comfortable. Everything worked.
Cons: Laundry was not returned as scheduled and then only partially after I called several times for it which the staff effectively chastised me for asking for. Quite disappointing for a hotel this quality.
7.9
Lo
Good
mature couple
08-09-2016
Pros: Hotel is sleek and modern. Elevators were quick. Riverwalk location is away from the crowds which is awesome for couples. Riverwalk is beautiful. Staff members were very helpful and polite.
Cons: Need more dining options in the facility as well as on the Room Service menu.
The hotel absolutely needs an airport transfer service.
Extremely hot and humid in August-
Riverwalk was not kept as clean as I expected.
6.7
Tasha
Pleasant
mature couple
08-09-2016
Pros: The bed was comfortable. The location was great.
Cons: Our restroom had dental floss in the sink. And the room next to us must of had a generator because it was a little loud we had to sleep with the tv on. When we went out for dinner we called the front desk to bring our vehicle around, we went to the bar to have a drink while we waited and then when we went downstairs to the valet they said no one called it in so we had to wait even longer which made us late for our dinner reservations for my husbands birthday.
10.0
Robert
Exceptional
mature couple
08-04-2016
Pros: The location is perfect!
the staff was professional and kind.
Cons:
10.0
Martha
Exceptional
family with older children
08-03-2016
Pros: everything was great--staff very helpful
Cons:
5.4
Jason
Fair
young couple
07-31-2016
Pros: Staff was friendly. Location of hotel was ideal.
Cons: Valet parking system is a disaster, yet the other parking option is so far away that you'll get heatstroke walking with your luggage. Bland room with one air vent...never cooled to a level of acceptable comfort. Informed clerk at check in that my guest and I would be sharing tab at check-out...was told no problem...yet my card was charged for entire stay at CHECK IN resulting in 3 overdraft charges in my account - NOT COOL...if you are charging at check-in, inform your guests!
10.0
Nathan
Exceptional
mature couple
07-30-2016
Pros: The stay was excellent in every way.
Cons: N/A
9.2
Melissa
Wonderful
young couple
07-28-2016
Pros: The bed was super comfy, courteous staff.
Cons:
7.5
Mike
Good
mature couple
07-26-2016
Pros: BED WAS VERY SOFT, LIKE A CLOUD
Cons: WE WERE SUPPOSE TO CHECK IN AT 3PM WE HAD TO WAIT UNTIL AFTER 6 TO GET INTO OUR ROOM WHICH IN TURN RUINED SOME PLANS WE HAD BECAUSE WE COULD NOT GET INTO OUR ROOM AND CHANGE CLOTHES OR RELAX. NO MINI FRIDGE
7.9
David
Good
mature couple
07-26-2016
Pros: Nice rooms and staff
Cons: Very little accommodations for smokers
9.6
Rod
Exceptional
mature couple
07-24-2016
Pros: Impeccable cleanliness with friendly and courteous staff
Cons: Room doors closed with too much of a bang
10.0
Roxy
Exceptional
family with young children
07-23-2016
Pros: our room was well kept by ms. rosalinda. thank you!
Cons:
10.0
Ana
Exceptional
family with older children
07-16-2016
Pros: the beds were very comfortable
Cons: having the rooms next to each other
9.6
Donna
Exceptional
family with young children
07-13-2016
Pros: The rooms were quite, no outside noise. Very comfortable.
Cons: At first I was worried about the property not having a pool for the grandkids, but we did so many activities that they did not miss a pool. Besides they go swimming all the time at home.
10.0
Rodney
Exceptional
family with young children
07-13-2016
Pros: I love the lady that take care of the flowers at the hotel.
Cons: I should have stayed longer.
7.5
Victor
Good
mature couple
07-13-2016
Pros:
Cons: The room
7.5
Carlos
Good
family with young children
07-13-2016
Pros: Beauty
Cons:
9.2
Keith
Wonderful
family with older children
07-12-2016
Pros: I enjoyed the decor, the location, the size of the rooms...
Cons: The lobby is bit to dark and can use some music to enhance the experience. The decor is very special!
6.7
Rick
Pleasant
mature couple
07-10-2016
Pros: honestly, not worth the money.. I've been all over the world so speak I from experience
Cons: No pool, remote was dirty, parking extremely difficult, average offer similar to a Hotel 6....
7.5
Kelly
Good
mature couple
07-08-2016
Pros: The bed and view
Cons: Long wait for valet
5.4
Alberto
Fair
mature couple
07-06-2016
Pros: Location and clean
Cons: Someone stole an item from Valet
Breakfast buffet food was cold
Phone didn't work in room
8.8
Cecilia
Excellent
young couple
07-06-2016
Pros: Right on the riverwalk and a lovely place to stay in. The lobby was beautiful.
Cons: Bottles of water were costly and the bed were kind of lumpy but okay to sleep in.
4.6
Didn't
Disappointing
mature couple
06-29-2016
Pros: The location was pretty good. Valet guys were wonderful!
Cons: When we first arrived front desk said there were no rooms ready yet so we had a seat. Then we watched them check in 4 people before they give us a room. The bathroom ceiling was molded. There was stains on the wall paper in the bathroom, no apologies or compensations were offered for the dirty room.
8.8
Anastasia
Excellent
young couple
06-28-2016
Pros: The bed was literally like a cloud. The room was big! The bar was great and the location was right on the river walk.
Cons: We were gone for about four hours during the day, which I assumed was enough time for housekeeping to come by but when we came back our room wasn't cleaned. Not a big deal though!
10.0
Vic&erika
Exceptional
mature couple
06-19-2016
Pros: The bed was wonderful! The chair was so comfortable we wanted to bring it home!
Cons: I have nothing negative to say.
9.2
Ruth
Wonderful
mature couple
06-14-2016
Pros: I didn't want to get out of bed as it was so comfortable and the room was spacious, and feng shui styled which made for a very peaceful and harmonious get away from the hustle and bustle of the Riverwalk. Thoroughly, enjoyed it. ~ Peace
Cons: Although, the climate was good in the room. The location of the air unit was not in a very practical part of the room. The air was directed mostly to the part of the room that does not reach the bed area, which was a real issue for us as we like our cool air to reach us in a more direct manner. However, it was still nice. However, not sure if this would still be nice in the middle of summer as I could see where the location of the unit and airflow not reaching one directly while sleeping might be an issue.
7.1
Juan
Good
family with older children
06-11-2016
Pros:
Cons: NO POOL and no parking
10.0
Thomas
Exceptional
mature couple
06-07-2016
Pros: The staff was very friendly and helpful. The suggestion for dinner our first night was excellent. The buffet for breakfast was very nice, and the fresh fruit is a nice touch.
Cons:
4.6
Andrew
Disappointing
solo traveller
06-07-2016
Pros: The guys parking cars were the most helpful out of the entire staff.
Cons: Was not an ideal place to conduct business.
The staff pretended to be helpful, but did not start to respond to my requests until the last day. Only after becoming visibly frustrated did I see any real results. Even the corporate office staff put me off until the very last minute. Only after leaving several messages did I finally get a call back.
8.3
Marcelo
Very Good
mature couple
06-03-2016
Pros: The comfort at room, the location, however needs an agreement with a restaurant at the River Walk.
Cons: Too noise with the street and a bar nearby. The lounge is a bit too dark .
9.2
Frank
Wonderful
mature couple
05-31-2016
Pros: The bed was great ! The rooms and hotel are well designed, very quiet. The staff is extremely friendly and helpful. The location is right next to the River Walk and close to other major attractions.
Cons: The air was cool but could have been a little bit colder, but I admit we like to sleep COLD !
We were not hot but not really cold either, it was not bad enough to request a different room. The hallways were colder than our room.
San Antonio can be hot and humid.
9.6
Andrew
Exceptional
review category group of friends
05-29-2016
Pros: Rooms were nice. Lobby area was extra nice
Cons: How short my stay was
3.8
Kim
Poor
mature couple
05-27-2016
Pros: Didn't like anything. Furniture was uncomfortable and service at the front desk was terrible.
Cons: See above.
6.7
Isaac
Pleasant
mature couple
05-25-2016
Pros:
Cons: The mattress was lumpy and uneven. Did not rest well. Not good for a honeymoon stay.
10.0
Angela
Exceptional
mature couple
05-20-2016
Pros: Beautiful hotel, outstanding service, and excellent location.
Cons:
9.2
Victor
Wonderful
young couple
05-17-2016
Pros: Location is perfect. Entry way is beautiful.
Cons: Room lacks microwave and mini fridge doesn't not allow for personal use.
7.5
Denise
Good
mature couple
05-09-2016
Pros: Pillows were great and room was good.
Access to the Riverwalk is excellent.
Cons: The bed frames are heavy wood with corners that stick way out. Both my husband and I kept hitting our shins on them.
7.1
Isaac
Good
family with older children
05-05-2016
Pros:
Cons: Rooms very small. Valet took forever to bring us our car.
9.2
Sharid
Wonderful
young couple
05-04-2016
Pros: Excellent service, beautiful hotel! Citrus was delicious!
Cons: Beds were uncomfortably soft. Astounded that I was charged $35 for valet parking as a guest!!
9.2
Juan
Wonderful
mature couple
05-02-2016
Pros: Everything was fine and comfortable the food a bit overpriced
Cons: A little better pricing overall
8.3
Ruben
Very Good
mature couple
04-30-2016
Pros: Location, breakfast
Cons: Decor a little old fashioned
10.0
Ludwik
Exceptional
mature couple
04-27-2016
Pros: location and staff
Cons: no complaints
10.0
Edgar
Exceptional
mature couple
04-21-2016
Pros: Everything
Cons: Not a single thing
10.0
Beryl
Exceptional
review category group of friends
04-18-2016
Pros: Our breakfast waiter, Chris, was attentive and pleasant. Front desk young ladies were wonderful and very helpful. Located about quarter mile from main restaurant area which we loved due to Festival noise. It was a beautiful river stroll with all spring plant in bloom. So much beautiful architecture everywhere along the river walk.
Cons: Breakfast was extra and expensive.
9.6
Susan
Exceptional
mature couple
04-16-2016
Pros: Nice roims
Cons: Nothing
9.6
Penny
Exceptional
mature couple
04-11-2016
Pros: We stayed here twice. The first room was lovely, the second fantastic. Valet was spendy but quite convenient. The staff was wonderful and the location perfect right on the Riverwalk. Would happily stay again!
Cons: It is a bit pricey.
9.2
Jj
Wonderful
young couple
04-10-2016
Pros: Very nice location on the riverwalk ! Close to everything downtown
Cons: didnt find the hotel staff and facility lgbt friendly at all , was getting stared at alot when i was with my girlfriend ... Felt a bit uncomfortable...
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