Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): This is one of my family's favorite resorts because it is set among giant oaks that separate the pools, golf course and the lazy river.
Wood-trimmed porches and walls of regional limestone distinguish this sprawling oak studded resort, which is known for its ramblin' lazy river floating ride. The beautiful rooms are refined. The suites are spectacular, some offering large and furnished balconies.
Smoke free premises. 500 units. 5 stories, interior corridors. Accessibility (Call).
sauna, hot tub, regulation golf, tennis, recreation programs, kids club, bicycles, playground, health club, spa.
Guest Services
complimentary and valet laundry, room service, child care.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 86 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: The relaxing atmosphere. We needed a vacation that we could just get lost in relaxing and the Hyatt did that for us.
Cons: The water pressure in the shower sometimes was just a trickle. Other times the water came out more forceful, but not hard.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice place. Friendly staff. Free Shiner in afternoons in lobby. Comp'd breakfast due to room not ready at check in.
Cons: had to go home, wanted to stay
7.0
Anonymous
Good
08-11-2017
Management adjusted price to accommodate unexpected room location and condition
Pros: Lots of available activities
Cons: Room was not very good
6.0
Anonymous
Pleasant
08-11-2017
Pros: 😆it was very beautiful but vey pricy
Cons: The prices of the whole stay and they should of
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was excellent and the facilities are amazing. My new favorite hotel in San Antonio.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The grounds are nice.
Cons: The charges are high for a hotel during the off season.
7.0
Anonymous
Good
08-11-2017
Pros: you feel secluded
Cons: you can hear everyone else from your own room (neighbors, etc)
10.0
Anonymous
Exceptional
08-11-2017
Pros: Immediately walking in the vibe of the hotel was "friendly" the staff held the door, grreted us by name and offeredus beer, wine and water walking in. We were checked in in a matter of minutes which is rare. Overall an amazing experience.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Service
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel pays attention to detail.... From how neatly the towels are folded to the staff greeting you each time they see you anywhere on the grounds. They go out of their to meet all your needs.
Cons: Nothing!!!! Loved everything
10.0
Anonymous
Exceptional
08-11-2017
Pros: Love the trails and peaceful environment. The staff was friendly and accommodating.
Cons: The beds were not as comfortable as I thought they were going to be.
9.0
Anonymous
Wonderful
08-11-2017
Pros: nice grounds, plenty activities there to keep busy.
Cons: It is remote located but self parking is a hike, courtesy carts should be provided def, very pretty grounds, little dated, however; rooms were nice, but need some updating
10.0
Anonymous
Exceptional
08-11-2017
Pros: Quality of the property and staff.
Cons: There were a few long hairs in my bathroom floor and shower drain. There is no sweet & low for coffee. Only splenda and some green packets of some type of sweetener.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The lazy river!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: I could've stayed here forever. So much to do. One of the best hotels I stayed at.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Very fun environment and ambiance.
Cons: The surprise fee for add on s resort fees and valet fees without warning.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was beautifully maintained and the staff was very professional and accommodating.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Fantastic amenities even in winter. Kids loved the heated pool. 7 year old loved Flowrider. Great that resort is pet friendly also!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Flawless from arrival until check out. Very attentive staff. Great for families with children of all ages.
Cons: Absolutely flawless. Nothing at all that did not exceed my expectations!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The professionalism of everyone.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice room with a very comfortable bed. The pool system is very nice.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful. Bike riding.
Cons: Several bikes were flat or seats broken.. And all badminton birdees were broken.. Equipment upkeep
10.0
Anonymous
Exceptional
08-11-2017
Pros: The Lazy river
Cons: We liked everything
10.0
Anonymous
Exceptional
08-11-2017
Pros: The entire staff was friendly, welcoming and helpful. The spa and adult pool were exceptionally nice. The fireworks were spectacular.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the activities centered around small children.
Cons: There could be another slide or water attraction added.
9.0
Anonymous
Wonderful
08-11-2017
Pros: This hotel was great! The hotel is older, but is very well maintained. An added bonus is because the hotel is older the landscaping is mature which helps with that San Antonio sun!!! They offered many family activities.
Cons: We left our swim toys on the balacony to dry and upon returning to our room, we found they had been stolen. While I understand the hotels policy not being responsible for lost or stolen items, I wouldn't have expected this at this resort.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The food and beverage
Cons: No
6.0
Anonymous
Pleasant
08-11-2017
Pros: The hotel was clean beautiful and most staff very friendly
Cons: You had to tip at least 3 different people just to get to your room. I don't mind tipping but ever time they hand your bags off to the next person it is another tip. The same person should help you from your car to your room not 3 different people!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Lazy river
Cons: They stay was too short
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and cleanliness
Cons: No
10.0
Anonymous
Exceptional
08-14-2017
Will defiantly will be back....
Pros: On our visit 8/4-8/6 was not long enough. This place has everything to keep children & adults occupied. The other theme parks being just a few minutes away was very nice too.
The staff was excellent!! We will definitely be back & will tell others about it.
A. Butt
Cons: The spa is expensive.
9.6
Anonymous
Exceptional
08-14-2017
Exceptional
Pros: The staff were friendly and accommodating.
Cons: I didn't like leaving so early. But we will be coming back and with more people!
7.5
Anonymous
Good
08-08-2017
Fun with friends at pool
Pros: Enjoyed the amnesties
Cons: The Dinner buffet was not very good and alcoholic beverages were too expensive (poor quality liquor)
9.6
Anonymous
Exceptional
08-05-2017
Exceptional
Pros: Everything about our stay was very positive.
Cons: The prices were a bit high
10.0
Anonymous
Exceptional
08-05-2017
We loved it !!! Will...
Pros: The amenities
Cons: The gym was poor
10.0
Anonymous
Exceptional
08-04-2017
Exceptional
Pros: Every employee was very nice and helpful. The room was clean. We enjoyed the food on property and accommodations.
Cons: The price could be a little lower. Too many fees associated with the bill.
10.0
Anonymous
Exceptional
07-19-2017
Exceptional
Pros: Love this hotel and everything about it. Movie on the lawn every night and smores are my kids favorites!
Cons: I didn't like that Booking.com put a family of 4 in a room with 1 king bed and no sleeper sofa or anything for the kids. One daughter slept in a chair and one slept on the floor.
9.6
Anonymous
Exceptional
07-18-2017
The facilities and staff were...
Pros: The hotel was beautiful, staff was excellent.
Cons: This was advertised as a spa, however it appears to be geared towards children. There were more kids there than adults. Made for a stressful stay instead of a spa stay.
7.5
Anonymous
Good
07-17-2017
Something For Everyone
Pros: Lazy river is fun, loved the volleyball in the pool, fun water slide, great outdoor movies, s'mores, and loved riding bikes all over the property.
Cons: Couldn't check in early as they previously said we could, food prices high, crowded, room price a bit high, and room was very lived in.
8.3
Anonymous
Very Good
07-16-2017
Very good
Pros:
Cons: No adult pool area
9.2
Anonymous
Wonderful
07-11-2017
Ups and downs
Pros: Scenery, trees, lazy river, grounds were well maintained. Overall, good time.
Cons: Breakfast was awful, very crowded, housekeeping still did not clean room by 5:30 pm so we had to skip it. We had a baby with us.
Pros: This resort is so amazingly kid-friendly. We were there for 3 days and only left the property once, and that is only because my husband is vegan and meal options are limited. There are so many activities for kids--my daughter LOVED riding bikes and the pool/waterslide. It was such a bonus that there was a playground right outside and s'mores/kids movie every night. This made for such a relaxing weekend not having to plan multiple activities, drive there, make sure we had snacks, and all the things that go along with taking a 6 year old anywhere. My daughter also went to the Camp Hyatt one morning and she didn't want to leave. It was a much-appreciated break for us, too. My daughter said she never wanted to leave. :)
Cons: I can see other reviewers' point about the rooms needing a bit of an update, but it was comfortable. The A/C seemed to do a pretty bad job of taking the humidity out of the air, so even if the temp was comfortable, everything felt kind of moist and sticky, but the room was comfy. Now that I know the layout of the property, next time I might request a 1st floor room that looks out at the playground so my husband and I can drink some coffee while my daughter plays.
9.2
Anonymous
Wonderful
07-09-2017
Superb
Pros: The lazy river and outdoor ambience.
Cons: No complaints.
8.3
Anonymous
Very Good
07-01-2017
Great family getaway
Pros: Great atmosphere for families! Lots of family activities and onsite dining.
Cons: Staff in some of the outside areas were young and immature. Bed was really hard not comfortable at all.
10.0
Anonymous
Exceptional
06-30-2017
Exceptional
Pros: The pool and lazy river
Cons: The food was not grear and was very pricey.
10.0
Anonymous
Exceptional
06-29-2017
Rest and Relaxation Resort!
Pros: Great lazy river and very kid friendly
Cons:
10.0
Anonymous
Exceptional
06-16-2017
So relaxing! I will definitely...
Pros: Staff were extremely helpful and friendly. The breakfast buffet was a hit with the grandchildren.
Cons: The roll-in shower did not have grab bars in the shower.
10.0
Anonymous
Exceptional
05-30-2017
I will surely go back
Pros: Everything was exalent great
Cons:
9.6
Anonymous
Exceptional
05-08-2017
Great place to stay and...
Pros: The staff was super friendly and very helpful.
Cons: Prices were a little high but expected for a resort.
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