This superb hotel overlooks the Riverwalk. A sublime elegance exudes throughout the property. The large, sumptuous guest rooms have a residential feel and the doting staff adds to the relaxation. The property features a large 17,000-square-foot spa which is among San Antonio's finest. Specially designed spa guest rooms with bamboo floors are available adjacent to the spa entrance. The bath butler service will prepare your bathtub with a variety of salts, scrubs and soaps.
Smoke free premises. 99 units. 8 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, child care, area transportation-within 2 mi.
Terms
off-site registration, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Exceptional
Based on Ratings from 102 guests
Showing reviews 1 - 5 of 50
10.0
Phillip
Exceptional
Traveling as Couple
06-23-2017
Pros: Excellent service
Cons:
10.0
Jan
Exceptional
Traveling as Couple
06-23-2017
Pros: Loved everything
Cons: Nothing
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: World class service
Cons: Adjoining rooms need better sound proofing
10.0
Jennifer
Exceptional
Solo Traveler
06-23-2017
Pros: Gorgeous and plush decor with super comfortable beds and wonderful in-room amenities.
Cons: Although for the price I paid, I wasn't expecting a room with a view, just a warning if you do pay full rates as the view on the back of the hotel is of a building about two feet away. I just kept the curtains shut and it didn't bother me.
9.0
Lakeisha
Wonderful
Solo Traveler
06-23-2017
Pros: Pleasantly surprised by amenities: slippers,eye mask, turn down service,bath butler,free bottled water and newspapers and best of all a jetted bathtub.I relaxed every night with bath salt soak.full array of luxury bath products.Spa was FANTASTIC!!MUST TRY
Cons: Not really. Minor things such as having to call twice for a forgotten item. Staff took care of all concerns I aadressed.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: Friendly and helpful staff
Cons: The construction was a pain. The elevator was broken and the jack hammering was loud. The view from the room we were given was a boarded up old building out one window and a bank parking garage out the other.
10.0
Teresa
Exceptional
Traveling as Couple
06-23-2017
Pros: From the minute we pulled up to the valet to the minute we left, we were treated like royalty. The staff were all so friendly and professional and ALWAYS asking to see if we needed anything and how we were doing, etc. That meant so much to us. :)
Cons: There was absolutely nothing we didn't love about the Mokara Hotel & Spa during our stay.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Every member of the staff went out of their way to be super nice and helpful.
Cons: Cost of parking, but that appears commiserate with all the other high end hotels in the San Antonio riverwalk.
8.0
Camila
Very Good
Family with Young Children
06-23-2017
Pros: The location is perfect, right on the riverwalk, you can get to the river walk from the hotel's elevator. All the attractions at the riverwalk were no more than 3 block from the hotel.
Cons:
10.0
Paula
Exceptional
Traveling as Couple
06-23-2017
Pros: The Staff and the location
Cons:
10.0
Michael
Exceptional
Business Traveler
06-23-2017
Pros: STAFF EXTREMELY FRIENDLY
Cons: NO
10.0
Amanda
Exceptional
solo traveller
06-07-2017
Pros: The location on Riverwalk was perfect. Very friendly staff, super comfy bed! The hotel spa was exceptional.
Cons: Pool was small, but also never crowded.
10.0
Danielle
Exceptional
young couple
06-04-2017
Pros: Big room and excellent customer service
Cons:
10.0
Nancy
Exceptional
review category group of friends
04-29-2017
Pros: Beautiful boutique property located directly on the Riverwalk. Staff was excellent and could not have been more friendly and accommodating. From Petra, the concierge, to Claudia in housekeeping, to the folks at front desk, and the bell staff, we were well taken care of. All went above and beyond throughout our stay. We were lucky to obtain a great rate on Booking Buddy, as rates posted would have put the Mokara Hotel out of our budget range.
Cons: Only complaint was that some of the rooms faced a brick wall or parking garage……so be aware. Rooms were gorgeous though, and with the Booking Buddy rate that we were able to get, it made up for the lack of a view.
9.6
South
Exceptional
review category group of friends
04-16-2017
Pros: The beds were very comfortable. The staff was excellent particularly the concierge (Peta) who called us ahead of time to tell us of the I-35 closing so we could adjust our route.
Cons: Our view was of the rooftop. However, the staff did ask if we wanted to change but we decided since we wouldn't be in the room that much, we stayed in our assigned room.
7.1
Anonymous
Good
young couple
04-15-2017
Pros: General ambience and service
Cons: Fact I did not get the river view room I requested
9.6
Howard
Exceptional
family with young children
02-27-2017
Pros: The level of service was top notch.
Cons:
9.2
Defiantred
Wonderful
young couple
01-02-2017
Pros: Very friendly and helpful staff. Beautiful balcony view of the river!
Cons: Bed was a bit hard for me, I didn't sleep well because of it.
10.0
Andrew
Exceptional
young couple
12-29-2016
Pros: Great location, close to the river walk. The rooms were extremely comfortable and clean. Loved the extra touches like the turndown service in the evenings.
Cons:
9.2
Neil
Wonderful
young couple
12-27-2016
Pros: Location. Right where you want to be.
Cons: Not much
9.6
Quinshaea
Exceptional
young couple
12-20-2016
Pros: Speedy process of checking in and valet parking was excellent excellent across the board with the room
Cons: Spa tub looked old and u could tell it had been used for years needs to be replaced and I didn't like the fact that after I checked In and went to my room to look at my account to find out that I was charged twice for one room and when I called to let host know he said he knew but he didn't say anything to me while I was checking in so I figured that wasn't cool eventually it was fixed
10.0
Mary
Exceptional
review category group of friends
11-15-2016
Pros: The room, service, everything was first class.
Cons: Restaurant only served seafood and was almost empty.
10.0
Richard
Exceptional
young couple
11-11-2016
Pros: Perfect location Friendly attentive staff
Cons: We liked everything about this property
9.6
Kevin
Exceptional
young couple
11-08-2016
Pros: Awesome staff, very helpful
Cons: Not much to dislike. Great hotel
10.0
Gabrielle
Exceptional
young couple
11-08-2016
Pros: The staff and customer service was exceptional. We called about a problem with our mini bar and literally within minutes there was someone at the door to fix it. Anything we needed, they took care of.
They have a Bath Butler! What more can I say?!
The hotel itself is beautiful, the spa is fabulous and the it is within steps of the Riverwalk, dining options, and shopping.
Cons:
10.0
Carol
Exceptional
young couple
10-16-2016
Pros: Room was very clean and large. The tub was very nice. When we asked for the linens to be changed, they were done within an hour.
Cons: No complaints
7.1
Pauline
Good
young couple
10-02-2016
Pros:
Cons: Too expensive. Cleaner walk into our room without knocking. No turn down or ice the 2nd night
10.0
Srinesmith
Exceptional
family with young children
09-27-2016
Pros: The bed and the restaurant were outstanding.
Cons: We wish that we had been asked about a river view room or other room combinations.
9.6
Carolina
Exceptional
young couple
09-23-2016
Pros: Fantastic location! Great services and The spa is fabulous!
Cons:
10.0
Sarah
Exceptional
family with young children
09-15-2016
Pros: We were traveling from Houston with car sick kids (2 yo twins and a 5 yo) it was a mess but the valet and concierge were super nice and helped my mom take the kids up to the room w the bags. Then another valet brought me rags, Lysol wipes and carpet cleaner and helped me clean the car. They were awesome and really went above and beyond. The hotel room was large and beautiful and the beds and linens were top quality (the best I've had in San Antonio, so far). They brought up warm cookies and milk for the kids both nights we were there. It seems like an adult type fancy hotel but they couldn't be more friendly with my kids. They also got us a carriage ride around the Alamo which was fun. It's not cheap but it's worth it if you have high standards or if you want something romantic. I'll be back with my husband for a real vacation at the spa, without the kids!! The location is also perfect, and not loud. Overall awesome experience.
Cons: Everything was great! Nothing negative
10.0
Adrian
Exceptional
young couple
09-06-2016
Pros: Everything!!!!!
Cons:
10.0
Suzanne
Exceptional
family with older children
08-10-2016
Pros: Everything! Bath butler was an added perk!! Food superb! Fantastic experience
Cons:
10.0
Diana
Exceptional
mature couple
08-09-2016
Pros: The excellent staff
Cons: Still have not received my copy of the itemized bill from the Mokara
10.0
Happy
Exceptional
family with older children
07-31-2016
Pros: Staff was so happy and personable! Being able to enter and exit from riverwalk was great. Food at pool and ostra was superb!
Cons: Room cleaner forgot to restock toiletries. Minor in the great scheme of things!
10.0
Brenda
Exceptional
family with older children
07-05-2016
Pros: Room with the large whirlpool tub was wonderful! Staff was very helpful and attentive! We could not have asked for a better place to spend a relaxing weekend!
Cons: Valet parking was a little expensive
10.0
Rebecca
Exceptional
review category group of friends
07-05-2016
Pros: The spacious of the room and bathroom was a pleasant surprise. All The staff were friendly and attentive....
The bed and pillows were wonderful. Great restful refuge from the hectic river walk. We will return.
Cons: Nothing.
9.6
Anonymous
Exceptional
young couple
06-21-2016
Pros: Loved the spa the quietness and the sweet staff.
Cons:
10.0
Elizabeth
Exceptional
mature couple
06-20-2016
Pros: Helpful staff always ready to help from the front desk to the cleaning staff. Linda the cleaning lady was always asking how we were and I top of the rooms.
Cons: Couldn't stay longer.
5.8
Cheezits
Okay
mature couple
06-09-2016
Pros: The scenery of the room.
Cons: They were late checking Us in they did not allow us to check in till 5 o'clock p.m. I made reservations months before that day and my room was not reserved and did not check in till later on at 5 p.m. and check out was normal time and I was not happy so I had my room for small amount of time
10.0
Patricia
Exceptional
mature couple
05-09-2016
Pros: Comfortable bed, nice space to be in and location in downtown river walk perfect. My husband liked the fresh apples from the desk.
Cons:
9.6
David
Exceptional
mature couple
04-13-2016
Pros: Staff were very friendly and helpful. Enjoyed the complimentary coffee delivery each morning.
Cons: No coed spa facilities. My husband and I would have liked to use the spa facilities together.
10.0
Bacchinal
Exceptional
mature couple
04-11-2016
Pros: This was by far the best hotel stay we've had...in every category. Kudos to the staff for being so nice, accommodating,and professional. They really excelled on all levels.
Cons: Our only regret is that our stay wasn't long enough.
9.2
Benjamin
Wonderful
young couple
03-29-2016
Pros: Amazing location and great staff! Wonderful spa amenities and a great restaurant
Cons: Entrance area was under renovation and smell of painting was present when entering lobby and even the elevators no matter which floor - clearly just a temporary issue.
10.0
Joy
Exceptional
mature couple
03-28-2016
Pros: Luxurious accommodation with a staff that was warm and friendly. Spa was wonderful. Pedicures that were completely relaxing and hair stylists that really know their stuff. I can't say enough good things about their staff.
Cons: Not really a bad thing, but the lobby floor was being refinished, so it was a bit noisy when we arrived, but it never came to the other areas.
9.6
Ronald
Exceptional
mature couple
03-26-2016
Pros: Superb place to stay; facilities, location, friendly and very service oriented staff;
Perhaps the finest small urban hotel we've experienced in the US
Cons: Nothing
9.2
Brooke
Wonderful
young couple
03-26-2016
Pros: Great service, close location to RiverWalk.
Cons: Bed was uncomfortable
9.6
Michael
Exceptional
mature couple
03-15-2016
Pros: Great staff. Perfect location
Cons: Not much
9.6
Gillian
Exceptional
mature couple
03-15-2016
Pros: Staff were very friendly and helpful. Nice restaurant for both breakfast and dinner (did not have lunch there). The room was large and well stocked with excellent turn down service. Oversized jaccuzi bath and separate shower in the bathroom.
Complimentary use of Spa facilities and gym.
Cons:
10.0
Robert
Exceptional
young couple
02-22-2016
Pros: Loved the jet bathtub and the glass shower. No shortage of hot water and the hot tub on the pool was fantastic. The food in the restaurant below was amazing as well. Bed was clean. You definitely get what you pay for here.
Cons: Wish we had a better view instead of the brick wall we had to stare at outside. But not a deal breaker.
10.0
Bon
Exceptional
mature couple
02-21-2016
Pros: Wonderfully friendly and attentive staff. Went out of their way to make our visit and comfort a personal priority.
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