Guests love going back in time at this Spanish colonial styled property offering many accommodations with balconies overlooking the San Antonio River Walk and the central pool/courtyard.
338 units, some kitchens. 7 stories, interior/exterior corridors. Accessibility (Call).
restaurant, also, Las Canarias Restaurant, see separate listing, full bar, entertainment.
Room Amenities
coffeemakers, pay movies, video games, high-speed Internet (fee), wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 216 guests
Showing reviews 1 - 5 of 50
7.0
Timothy
Good
08-16-2016
Pros: Staff great food great location great
Cons: Mini fridge was disgusting had it swapped out. Room smelled bad and many hallways were hot.
10.0
Rebecca
Exceptional
Traveling as Couple
08-14-2016
Pros: Staff was awesome so pleasant and helpful. Best hotel I have ever stayed in.
Cons: No
2.0
Verified Hotel Guest
Poor
Family with Teens
08-03-2016
Pros: The location was what we liked the most about the hotel.
Cons: The cleanliness was terrible. We found a live roach in one of our rooms, and both rooms looked unkept. We had to use antibacterial spray and Clorox wipes to clean both rooms before we felt comfortable. Customer service was also subpar.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
07-31-2016
Pros: Friendliness and responsiveness of staff
Cons:
5.0
Amy
Fair
Traveling as Couple
07-27-2016
Pros: I love the ambiance and location. Interesting architectural details throughout. Staff was friendly and mostly responsive.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
07-26-2016
Pros: Location
Cons: Adjoining doors in rooms made for very very noisy nights
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
07-25-2016
Pros: Great hotel and location. Located on the River Walk.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-24-2016
Pros: The Spanish elegance and that it was located in a great area of the riverwalk.
Cons: Extreme minor inconvenience. Just nitpicking. The elevator is slow. It takes awhile to get to your floor after pushing button. But, it is only 6 stories and stairs are available.
1.0
Ricardo
Very Poor
Family with Young Children
07-22-2016
Pros: The location was great and very friendly staff
Cons: Your description of the room was very misleading! When you post that it's a "Double Room with River View - This quadruple room features a bathrobe and minibar" this says to me that it's two rooms, 4 beds! Which was not the case!
9.0
Verified Hotel Guest
Wonderful
Business Traveler
07-12-2016
Pros: My view of the city was great!
Cons: The cost of parking.
10.0
William
Exceptional
Family with Young Children
07-10-2016
Pros: One of (if not THE) BEST stays I have had! Staff was INCREDIBLE... giving hope back to me that superior customer care still exists. Received Four Seasons and Ritz care without the stuffines... I truly was impressed!
Cons:
5.0
Monica
Fair
Family with Young Children
07-07-2016
Pros: Room was too noisy in front of the pool.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-25-2016
Pros: Ot was right in the River Walk. We jusst went up a few stairs to het to it.
Cons:
10.0
Meyvin
Exceptional
Family with Young Children
06-25-2016
Pros: amazing location
Cons: Parking 👎ðŸÂ»
10.0
Maria
Exceptional
Traveling as Couple
06-16-2016
Pros: Being on the riverwalk and the staff was so nice for our anniversary they gave us some wine and chocolate on them!!
Cons: Nope
9.0
Phyllis
Wonderful
Traveling as Couple
06-16-2016
Pros: Our check in was so quick and hotel employee was absolutely the best. He was very attentive and courteous from beginning to end. He exemplified great customer care. He made us feel like celebrities. Thank you!
Cons: This is an older historical hotel so be sure you're ok with that but its nice especially since its connected to theMokara omni hotel. Be sure to take advantage of all the ammenties.
8.0
Lynne
Very Good
06-15-2016
Pros: The staff was both friendly and helpful. The hotels restaurant was excellent. The food was delicious and the wait staff exceptional
Cons: Parking was costly at the hotel 35$ per day You could park across the street but had to pay each time you took your car out of lot.
10.0
Adriana
Exceptional
Family with Young Children
06-14-2016
Pros: The location is great, steps away from River mall. Their coconut water is awesome.
Cons: No
3.0
Verified Hotel Guest
Poor
Family with Young Children
06-08-2016
Pros: Location was nice - direct access to riverwalk
Cons: Paper-thin walls - I could hear normal conversations from the room next door. Access to the pool from my wing required a walk through the parking. The mini bar items had dust bunnies. Bath tub had rust and was permanently stuck on the "shower" setting.
10.0
Michael
Exceptional
Business Traveler
06-05-2016
Pros: It was a beautiful, famous hotel, perfectly located on the San Antonio Riverwalk. Upon checking in I was given a complimentary upgrade to a riverfront room. AWESOME!
Cons: N/A
10.0
Stephanie
Exceptional
Solo Traveler
06-01-2016
Pros: The staff was amazing. I probably saw 75 different staff members my whole stay and each one was friendly.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-01-2016
Pros: LOVED THE VIEW OUTSIDE OF THE ROOM
Cons: DIDNT LIKE HOW DARK IT WAS IN THE ROOM. DIDNT LIKE HOW YOU HAD TO PAY FOR ALL THE AMNEMITIES. SUCH AS WIFI SAFE ECT
9.0
Florence
Wonderful
Senior Traveler
05-30-2016
Pros: Loved location & breakfast buffet for $22.00 was a good deal
Cons:
7.0
Terry
Good
Family with Teens
05-29-2016
Pros:
Cons: Could stand being remodeled. Wooden doors and tables scratched in many spots. Balcony door almost impossible to close
9.0
Reggie
Wonderful
Business Traveler
05-28-2016
Pros: Very classy. Great service.
Cons: Internet is not free!
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
05-18-2016
Pros: Location and the history of the building
Cons:
10.0
Michael
Exceptional
Family with Young Children
05-17-2016
Pros: The historic bldg and actual location with access to the Riverwalk and downtown area. Beautiful. Dicks Restaurant and the County Line BBQ right across the street.
Cons: No
3.0
Verified Hotel Guest
Poor
05-13-2016
Pros: Location
Cons: No tv chechannels...dirty shets..no microwave in room...I didnt like the stay at all.
8.0
Susan
Very Good
Traveling as Couple
05-09-2016
Pros: Beautiful old hotel. Comfy beds. Friendly staff. Hotel employee was very good. He gifted us 2 tickets to a Led Zeplin concert at the Aztec but my husband developed a migraine and we had to return the tickets to another staff member to regift. A+ staff!
Cons: Small pool area. A group saved loungers in the sun daily. The hotel should monitor this better & have loungers scattered in a way that would allow for more guest utilization- especially in the sun! Add chairs on balcony overlooking pool outside each r
10.0
Mark
Exceptional
Business Traveler
05-08-2016
Pros: The location of this hotel is great. The 4 star rating is definitely true and all my coworkers agreed, they'd stay again.
Cons:
10.0
Patricia
Exceptional
Group Traveler
05-01-2016
Pros: Great front desk staff, very accommodating. Bellman very professional aND very helpful
Cons:
10.0
Kevin
Exceptional
Traveling as Couple
04-30-2016
Pros: Location
Cons: Although we got a great price, not 4 star
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-26-2016
Pros: The convenience of walking right onto the Riverwalk
Cons: The room location was really noisey
7.0
Verified Hotel Guest
Good
Traveling as Couple
03-29-2016
Pros: Right on the riverwalk, professional staff
Cons: Room right by the elevator and $30/night parking
4.0
Renee
Disappointing
Family with Young Children
03-29-2016
Pros: Location to riverwalk
Cons: Yes. Super loud. Room 537. Trucks and sirens plus loud music. Very disappointing.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
03-28-2016
Pros: Loved that it was on the Riverwalk plus one block from Starbucks.
Cons: Parking was expensive.
10.0
Craig
Exceptional
03-28-2016
Pros: staff was friendly
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
03-26-2016
Pros: Location, location, location!
Cons: Toilet paper holder too far away from toilet
7.0
Dan
Good
Family with Teens
03-25-2016
Pros: Central location, across from parking garage, staff friendliest, good food
Cons: valet parking fees and lack of sound insulation in our room as well as our room location.
7.0
Verified Hotel Guest
Good
Group Traveler
03-24-2016
Pros: Great location on the Riverwalk. Room was comfortable.
Cons: The only 'window' was the double-glass door leading into the room. So, if couldn't shut the shades/drapes when we were leaving unless we snuck between the shades and door. It also seemed odd to have an exterior entrance to our room at a 4-star hotel.
6.0
Sue
Pleasant
03-18-2016
Pros: The location was the best thing about this hotel.
Cons: The room was very dark. I didn't like it. It felt eerie. The bed wasn't comfortable. The pillow had no support, I woke up with a sore neck. The room wasn't very clean.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
03-14-2016
Pros: Very friendly staff with 5/5 stars and excellent place to stay.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
03-09-2016
Pros: This hotel is conveniently located on the River Walk. The staff was very friendly and the property was very clean. There were fire pits near the pool which were nice to sit by after a dinner on the River Walk.
Cons: The valet is $35, which is a little over the top considering there is a $10 parking garage across the street. Also, the pillows and bed were not comfortable.
8.0
Martha
Very Good
Family with Teens
03-04-2016
Pros: The location was wonderful for a Riverwalk location. The fitness center was at their sister hotel Mokara across the river and it was exceptional.
Cons: The bed was too small and too soft.
10.0
Rosa
Exceptional
03-01-2016
Pros: The security and honesty of the hotel is the best... My wife left her purse with all of our info and the hotel staff found it and shipped it to us. Thanks A++
Cons: While it is a 4 star hotel.. just miss the free breakfast and the free parking.
10.0
Mitzi G Thomas
Exceptional
Traveling as Couple
02-28-2016
Pros: The location on the river walk is perfect. Wonderful restaurants are steps away. We will stay here the next time we are in San Antonio.
Cons: No
8.0
George
Very Good
Solo Traveler
02-24-2016
Pros:
Cons: Parking $35
10.0
Simone
Exceptional
Traveling as Couple
02-24-2016
Pros: Location and front desk staff, they gave me chocolate strawberries and a bruitt because was my B-Day.
Cons: NO
7.0
Barbara
Good
Business Traveler
02-11-2016
Pros: in room coffee service
Cons: room was kind of dark
10.0
Richard
Exceptional
Traveling as Couple
02-08-2016
Pros: The Location was perfect. The restaurant was excellent. The staff was very helpful.
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