Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guests love going back in time at this Spanish colonial styled property offering many accommodations with balconies overlooking the San Antonio River Walk, as well as the lush pool/courtyard area. Riverwalk dining is available at their 4 Diamond rated restaurant.
338 units, some kitchens. 7 stories, interior/exterior corridors. Accessibility (Call).
restaurant, also, Las Canarias Restaurant, see separate listing, full bar, entertainment.
Room Amenities
coffeemakers, pay movies, video games, high-speed Internet (fee), wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 350 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location was phenomenal! Staff was very helpful and friendly! Very clean! Excellent experience!
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: The location was great and very friendly staff
Cons: Your description of the room was very misleading! When you post that it's a "Double Room with River View - This quadruple room features a bathrobe and minibar" this says to me that it's two rooms, 4 beds! Which was not the case!
5.0
Anonymous
Fair
08-11-2017
Pros: The Proximity to the Riverwalk was the best by far! Everything was within walking distance from restaurants and bars to the pick up locations to ride the horse drawn carriages to fun little places like Ripley's Believe It or Not.
Cons: Valet/night was pretty steep $37.80 (I believe) w/ tax w/ no self parking. The pictures in the hallways are the old black & white type-spooky.Hallways-pretty dark-made me a bit unesasy.Also the staff who "CHECKED US IN" was not very welcoming at all.
5.0
Anonymous
Fair
08-11-2017
Pros: I love the ambiance and location. Interesting architectural details throughout. Staff was friendly and mostly responsive.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendliness and responsiveness of staff
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: everithing good setvice
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great River location and I got a river room with a balcony...it was fantastic!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The location was great and the Mokara spa was amazing.
Cons: I expected more from a 4 star hotel based off my experience with 4-5 star hotels in Dallas & Orlando. Our room was humid constantly!! The carpet stayed damp due to the high humidity in our room and our allergies were out of control due to the dampness.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Its appearance from the outside.
Cons: The A/C did not get the temperature under 75 degrees. The room's furniture was very old (not in the antique sort of way), the room was not as advertised, and was overall far below the 4-star level. Below 3-star in my opinion.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Perfect location, back of hotel is right on river walk.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly
Cons: Nothing
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location
Cons: None
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent experience! We were particularly impressed with the lady that checked us in the lead doorman. They were friendly, answered any and all questions and showed honest concern. Thank you all.
Cons: Nothing, but my husband wanted me to ask if you would ever consider putting SPF in your lotion.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The view of the RIverwalk.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Room had electrical problem, staff said they would have Engineering come fix never showed up. It finally started working.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Toilet chain not working and water flushing didn't stop
2.0
Anonymous
Poor
08-11-2017
Pros: Most pleasant receptionist at front desk when signing in.
Cons: I still cannot fathom how ANY hotel, moreso an Omni can rent out a room (#547) with: 1) NO OUTLET TO CHARGE A COMPUTER 2) NO OUTLET TO CHARGE A CELL PHONE 3) NO OUTLET FOR STEAM IRON 4) LIGHT FIXTURE IN WASHROOM FALLING OFF 5) COFFEE MAKER, not work
8.0
Anonymous
Very Good
08-11-2017
Pros: Sunday Champagne Brunch was amazing and the location to the Riverwalk was excellent
Cons: They did not provide wine openers in the room plus the coffee in the room wasn't that great as well as room not being stocked well enough by housekeeping
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was right on the river walk and very close to some nice restaurants. The staff was excellent and extremely helpful!
Cons: Our room was next to the road and across the street from an emergency hospital. It was very noisy.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The atmosphere was great! Old San Antonio at its best. Even though this is an older hotel, it is extremely well maintained. The staff is super friendly and professional.
Cons: Had to change rooms due to elevator noise. Some other folks moved in and it didn't bother them at all.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice property and excellent location.
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Had to pay to use the business center
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Parking
10.0
Anonymous
Exceptional
08-11-2017
Pros: La mansion is located on the River Walk. The view is spectacular. The staff was excellent and room was wonderful.
Cons: Not a thing
10.0
Anonymous
Exceptional
08-11-2017
Pros: A beautiful hotel with a lot of history. A great Christmas gift.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: location
Cons: i wanted some carrot cake, and they didnt have it on their menu
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, atmosphere, building
Cons: Too much furniture for the small room. Tale out the over-large vending machine!
7.0
Anonymous
Good
08-11-2017
Pros: location
Cons: very dated
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very charming and comfortable. The location is great.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and staff are both first class!!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Best location on the riverwalk! Beautiful relaxing atmosphere with balconies on the river. Friendly helpful staff, clean rooms, and nice restaurants.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was friendly and very accommodating. The room was absolutely amazing.
Cons: View
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: RE: Star rating: general updating needed; many broken tiles in the bathroom, K-cups were not replaced; both pillows were ultra soft; water in shower ran very slowly, curtain rod in need of repair, etc.
9.0
Anonymous
Wonderful
08-11-2017
Pros: location
Cons: room was old and it showed. Valet parking VERY expensive.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and excellent
Cons: N/a
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: On the river walk
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and very spacious
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was nice, the bed comfortable.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great stay. Location!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Love the location as it is right on the river walk and close to the Alamo and the Mall.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Hotel Staff extremley rude, bath room had boold stains.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Friendly
Cons: The room we where in had a loud grinding noise could not sleep was by a elevator was not satisfied and the mattress was a full not a queen and the room was small and the elevators took long time to go up and down
1.0
Anonymous
Very Poor
08-11-2017
Pros: The location
Cons: There was no security available to us during an emergency situation.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and cuatomer service
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and the staff was very nice.
Cons: Our shower wouldn't drain well so there was standing water in the tub when you took a shower. Other than that the room was great.
8.0
Anonymous
Very Good
08-11-2017
Pros: Room overlooked the Riverwalk
Cons: No, it's an older hotel but well maintained.
6.0
Anonymous
Pleasant
08-11-2017
Pros: A very beautiful and historic building in a wonderful location in San Antonio.
Cons: Hotel good but hated my rooms location. it was on a corner and the walls weren't insulated very well. Every single noise on the street below could be heard clearly including the drunk partiers at 12am and the street sweeper at 3. Wifi did not work.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It's a beautiful hotel in a fantastic location. The service was great and all of the staff very friendly and professional. Nice breakfast buffet that you can enjoy right on the river walk.
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