The public areas were remodeled in 2015 and guest rooms are now being remodeled and expected to be completed towards end of 2016.
Under major renovation. Last rated: Three Diamond. Smoke free premises. 296 units. 11 stories, interior corridors. Accessibility (Call).
I-410 exit 17 (Vance Jackson Rd/Cherry Ridge Dr), 1 mi on westbound access road. 3233 NW Loop 410 78213.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, video games. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 3 mi.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 59 guests
Showing reviews 1 - 5 of 50
6.0
Anonymous
Pleasant
08-11-2017
Pros: The staff were very friendly and accommodating.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was newly remodeled, stylish & very comfortable and efficient.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The privacy, very quiet and very nice staff
Cons: The only thing is the hotel is under construction and the pool is dirty but out of that very good.
7.0
Anonymous
Good
08-11-2017
Pros: The staff responded quickly to our requests. For instance, the TV was not working, and they had someone come to the room quickly to fix that. Also, the food was great. We ordered from room service and had a great meal.
Cons: I would not define this hotel as a 3 1/2 star. The room was fine, but it didn't have anything to merit that extra 1/2 star. For instance, there was no microwave, and the mini fridge was under the bathroom sink, which is not a good location for it
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: In construction and was not told was woke up by work being done
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was newly renovated and the shower was perfect the bed and pillows was very very comfortable. Me and my husband left another hotel when we arrive to San Antonio and came to Marriott. We were so pleased.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: location and comfort
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very good be and modern room
Cons: No happy hour or free breakfasts
9.0
Anonymous
Wonderful
08-11-2017
Pros: Everyone was very helpful at the front desk. The rooms were clean.
Cons: We woke up to early due to really loud noises. I guess there is construction being done.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: Remodel in progress. Water was cut off and we could hear drilling right above our room early in the mornings.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I loved the breakfast and flavored creamers. My kids loved the soap dispensers in the bathroom shower. Nice rooms. Comfortable stay.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Customer service was fantastic.
Cons: Charging for wifi in your room.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location.
Cons: Room had debris left from construction.
7.0
Anonymous
Good
08-11-2017
Pros: The staff is good and kind. The main restarurant and bar looks very good.
Cons: they were doing noise at 9 am.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Clean, modern, updated, friendly staff.
Cons: Breakfast buffet is a little pricey compared to what you get. Great place to stay over all.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Pool
Cons: Check in is not till 4 pm instead of 3 as indicated online. See through bathroom doors that bang every time they are closed. Ice maker not working doing construction so 1/2 the hotel is off limits
10.0
Anonymous
Exceptional
08-11-2017
Pros: price, location and very comfortable.
Cons: Breakfast buffet was delicious, but they could use more personnel to assist, they only had two waiters and was very busy,
10.0
Anonymous
Exceptional
08-11-2017
Pros: I was impressed by the comfortable bed and the bed design. Loved the TV mounted on the wall and the overall layout of the room. It was big and comfortable. It made the visit pleasant with kids. Also loved the big pool.
Cons: It didn't have a microwave for late night convenience.
6.0
Anonymous
Pleasant
08-11-2017
Pros: the clean up people was very nice
Cons: The hotel was under construction work turn the water off at 1030am could not take a bath check out time was at 12pm water was not coming back on till after 3pm
6.0
Anonymous
Pleasant
08-11-2017
Pros: Close to six flags
Cons: The restroom door wouldn't stay close
2.0
Anonymous
Poor
08-11-2017
Pros: Not a thing, it was very disappointing
Cons: 1. No ice machines anywhere other than front desk 2. Room was only one bed when I was told there were two beds--had called in ahead of time to make sure. 3. Construction going on at 8:00 A.M. at hotel 4. I feel I should have been paid for the stay!
5.0
Anonymous
Fair
08-11-2017
Pros: The price and the shower
Cons: The staff was rude. They would not let me check in at my reservation time. The room a/c did not work properly. The staff did not bring extra pillows when asked.
8.0
Anonymous
Very Good
08-11-2017
Pros: The price that I got the room was well worth the money. The location from hotel to all attractions was a short distance
Cons: They still doing remodeling to the room. The AC unit was loud when it came on
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was centrally located and easy access to major freeways. The staff were friendly, very helpful, and the room was clean.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Just the fact it was priced nicely and was a clean atmosphere and love the bar and the employees.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff is so courteous and great customer service....
Cons: All great
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean
Cons: Na
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms!! The hotel was under some renovation, but the rooms were absolutely gorgeous!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, quiet, everything worked.
Cons: Hotel is awkward to get to from the highway. Took a wierd back road to it.
8.0
Anonymous
Very Good
08-11-2017
Pros: Gym is excellent. Bar/Restaurant common area very nice.
Cons: Time for room service and/or wait time in restaurant slow.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The beds were so comfortable!
Cons: Nothing
7.0
Anonymous
Good
08-11-2017
Pros: Staff
Cons: The staff was overall good. One comment would be that if you tell your customers that you will get them sheets please remember to get them.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great service! The staff was very kind and attentive.
Cons: No, i really liked it. The renovations really made a difference.
5.0
Anonymous
Fair
08-11-2017
Pros: Housekeeping was very helpful
Cons: Elevators not working lack of communication between employees
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms were clean and the staff was very friendly. I'm from Kentucky first time in Texas.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Beds were confortable
Cons: the staff attitude and i asked the prior night for towels and never got them also call that morning and ask for towels once again and never got them.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice room
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: It's always been a great place for me to stay in. Never had any issues at this hotell
Cons: Since the hotel is under renovation the air conditioning vent system would rattle when it turned on.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfort of bed
Cons: None
10.0
Anonymous
Exceptional
08-11-2017
Pros: the renovations were excellant.
Cons: some of the electrical work was rushed and was sloopy...especially in the shower lighting would flicker...
3.0
Anonymous
Poor
08-11-2017
Pros: The staff was helpful when we requested a different time they were very kind.
Cons: We had a three night stay in this hotel. The first night stay out room was very stinky. The A/C made the smell worse.We requested an different room for the remaining two nights. This rood did not smell, but the carpets were pretty gross.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The quality
Cons: It was under construction so there's was a lot of noise
10.0
Anonymous
Exceptional
08-11-2017
Pros: Bed was comfortable
Cons: Breakfast is not included.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Hotel employee in dining area is a wonderful employee. Hotel employee is a wonderful front desk person.
Cons: There was a water leak in my room
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff
Cons: Water is dripping in my room from AC
10.0
Anonymous
Exceptional
08-11-2017
Pros: Extremely comfortable bed and very clean room Very friendly staff
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: just upgraded and newly furnished lobby and room，should be 4 stars hotel.
Cons: air condition is a bit loud
10.0
Anonymous
Exceptional
08-11-2017
Pros: Proximity to the medical center
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The modern look and cleanliness of the hotel and room
Cons: Nope
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff and upgraded modern design
Cons: The room was not clean, however, front desk provided free breakfast for occupents.
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