The public areas were remodeled in 2015 and guest rooms are now being remodeled and expected to be completed towards end of 2016.
Under major renovation, scheduled to be completed December 2016. Last rated: Three Diamond. Smoke free premises. 296 units. 11 stories, interior corridors. Accessibility (Call).
I-410 exit 17 (Vance Jackson Rd/Cherry Ridge Dr), 1 mi on westbound access road. 3233 NW Loop 410 78213.
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Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, video games. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 3 mi.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 64 guests
Showing reviews 1 - 5 of 50
9.2
Mabel
Wonderful
family with young children
09-06-2016
Pros: The hotel is being renovated but it was very clean and quiet. The staff was very helpful and made our stay that much more pleasant. The bed was very comfortable. My kids loved the pool while my husband enjoyed the bar.
Cons: The bathroom door was glass which gave very little privacy. There is no microwave in the room.
6.3
Connie
Pleasant
young couple
09-02-2016
Pros:
Cons: Under construction
5.4
Anonymous
Fair
young couple
09-02-2016
Pros: Close to the highway
Cons: This hotel should be temporarily closed to finish construction. Bathroom didn't have a real door. Only a glass sliding door separating the room from the toilet, so NO privacy. Building was under construction so some parts were marked off. On our second day the hotel turned water off for construction from 8am-4pm without warning us. I will never stay there again.
5.4
Jay
Fair
solo traveller
08-28-2016
Pros: Bed was clean and comfy
Cons: Phone didn't work in room, couldn't find the ice machine, charged an extra 50 and didn't explain the charge
9.0
Angelique
Wonderful
08-17-2016
Pros: The location was where it made it easier to go where I needed to
Cons: Had to ask twice to get blankets for pull out bed
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-14-2016
Pros: The staff was friendly and the room was nice.
Cons: Check-out was slow as there was only one person working.
6.0
Verified Hotel Guest
Pleasant
08-14-2016
Pros: Close to six flags
Cons: The restroom door wouldn't stay close
8.8
Mr
Excellent
young couple
08-12-2016
Pros: Pillows were soooooooo soft!! Room was very clean upon our arrival.
Cons: Room was not cleaned on second day of stay. New sheets and towels would have made our return to the room after an entire day out much more comfortable.
6.0
Sharita
Pleasant
08-11-2016
Pros: the clean up people was very nice
Cons: The hotel was under construction work turn the water off at 1030am could not take a bath check out time was at 12pm water was not coming back on till after 3pm
10.0
Elvia
Exceptional
Family with Young Children
08-10-2016
Pros: price, location and very comfortable.
Cons: Breakfast buffet was delicious, but they could use more personnel to assist, they only had two waiters and was very busy,
10.0
Diego
Exceptional
solo traveller
08-07-2016
Pros: Nice place. Staff was awesome
Cons:
6.7
Stephanie
Pleasant
family with young children
08-07-2016
Pros: Beds were great.
Cons: Room was outdated
10.0
Maria
Exceptional
Family with Young Children
08-04-2016
Pros: The room was very comfortable and staff very helpful.
Cons:
4.0
Verified Hotel Guest
Disappointing
Group Traveler
08-02-2016
Pros: Location.
Cons: Room had debris left from construction.
10.0
Pete
Exceptional
Traveling as Couple
08-02-2016
Pros: Renovated room in the hotel was very appealing and comfortable. Staff was very receptive and informative.
Cons: There were no ice machines readily available. Had to get ice from the restaurant on the first floor.
8.0
John
Very Good
Business Traveler
08-02-2016
Pros:
Cons: staff was disorganized at check-in. not sure if a clean room was available- even though it was 5pm
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-01-2016
Pros: Loved the comfortable bed.
Cons: The ac is a little bit noisy.
9.0
Valerie
Wonderful
Family with Young Children
07-27-2016
Pros: I loved the breakfast and flavored creamers. My kids loved the soap dispensers in the bathroom shower. Nice rooms. Comfortable stay.
Cons:
3.0
Verified Hotel Guest
Poor
Family with Teens
07-27-2016
Pros: This hotel offers plenty of parking and a large space for temporary parking and unloading luggage. The entrance is not overwhelming; just streamlined, clean and easy to navigate. Certain staff members were friendly and helpful.
Cons: Our room had no cold water in the sink; every time we left the room we would come back to find that our key cards no longer worked; we did not recieve a requested wake up call, the list goes on much longer than I have here. NOT IMPRESSED.
7.1
Brandi
Good
family with young children
07-27-2016
Pros: I liked the remodel. The staff was friendly. The comforter was nice and thick. Very clean in the rooms and foyer.
Cons: The restroom door in the room was too see thru. The water connections were backwards and the first time showering was only cold water. No continental breakfast but paid for the Buffett which could have been a cheaper and better.
9.2
Samantha
Wonderful
family with young children
07-27-2016
Pros: The hotel was well kept, and the staff was very friendly.
Cons: Everything was perfect!
5.0
Verified Hotel Guest
Fair
Family with Young Children
07-26-2016
Pros:
Cons: The hotel is under renovation so there was loud noises and the hotel was just not up to what we were expecting!
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-25-2016
Pros: The hotel is conveniently located to gain access to the major highways. The pool!
Cons: The water in our room was cold upon arrival and was not repaired until the following day.
3.0
Verified Hotel Guest
Poor
Solo Traveler
07-25-2016
Pros:
Cons: Very old
6.7
Jp
Pleasant
family with young children
07-23-2016
Pros: Renovation rooms looking ok
Cons: Staff short handed during breakfast, no towels on the pool area
2.0
Verified Hotel Guest
Poor
Family with Young Children
07-22-2016
Pros: Location
Cons: The staff was not accommodating and they did not grant my request for "no" feathers, couldn't rest well so rating was awful. I asked to be as far away from the elevator as possible and of the 4 rooms I booked they put me right next to the elevators.
7.1
Domonik
Good
family with young children
07-20-2016
Pros: Bigger beds. You need queen size instead of full size.
Cons: Loud teenagers running in the hall at 1am in the morning.
9.0
Marivel
Wonderful
Family with Teens
07-19-2016
Pros: Everyone was very helpful at the front desk. The rooms were clean.
Cons: We woke up to early due to really loud noises. I guess there is construction being done.
6.0
Belinda
Pleasant
Traveling as Couple
07-19-2016
Pros: customer service not good,,check in was bad and had to wait till 4pm to check in i was not given the room originally booked,previous guess let some of there beings in my room...
Cons: loud, customers service pretty bad and not clean enough,
10.0
Joel
Exceptional
Traveling as Couple
07-18-2016
Pros: Very good be and modern room
Cons: No happy hour or free breakfasts
10.0
Kalyn
Exceptional
Family with Young Children
07-14-2016
Pros: location and comfort
Cons: no
10.0
Eric
Exceptional
Family with Young Children
07-12-2016
Pros: It's a really nice hotel conveniently located in the center of everything.
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
07-10-2016
Pros:
Cons: In construction and was not told was woke up by work being done
7.0
William
Good
Business Traveler
07-09-2016
Pros: The best part of the hotel was the price.
Cons: It would have been nice to know that there was remodeling and other work going on. The stay was pretty noisy due to all the work. Many of the parking areas were taken with work vehicles and contractors.
8.0
Fernando
Very Good
07-04-2016
Pros: Nice rooms
Cons: Construction was going on and it was a bit noisey
8.0
Jeremy
Very Good
Solo Traveler
07-01-2016
Pros: It was very clean and the staff was great
Cons: Although centrally located in the area I needed to be in, there is nothing around it within walking distance except another hotel. No restaurants, stores, or entertainment.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-27-2016
Pros: The staff were absolutely incredible. Very helpful, pleasant, and service oriented. The bed was very comfortable and the shower was perfection. Newly renovated room was great.
Cons: The hallways were dirty. All of the vending machines on every floor were out of order. There was no water in the hotel after 9am. Breakfast was awful (except the fresh fruit). Our room smelled like smoke. We were given a new room which was fine.
8.0
Graciela
Very Good
Family with Young Children
06-22-2016
Pros:
Cons: very outdated hotel
4.0
Verified Hotel Guest
Disappointing
Business Traveler
06-16-2016
Pros: Location and staff
Cons: Was not aware that a renovation was going on. I'm sure it will look fabulous when completed; however, too much confusion with the "soft" opening they had with the lounge area and my room was still back in the 1990's.
6.0
Lynn
Pleasant
Family with Young Children
06-14-2016
Pros: The staff were very friendly and accommodating.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-14-2016
Pros: The room was newly remodeled, stylish & very comfortable and efficient.
Cons:
7.0
Kimberly
Good
Group Traveler
06-07-2016
Pros: Great location. Easy access to all attractions. Would stay again.
Cons: Rooms definitely need an upgrade. Clean but we'll worn. Happy to see main area is getting a refresh, hopefully this extends to the rooms too.
8.0
Mark
Very Good
Business Traveler
06-05-2016
Pros: Staff was outstanding
Cons: Beds were old and small
3.0
Alex
Poor
Traveling as Couple
06-01-2016
Pros: Pool and workout facilities were nice.
Cons: Location is terrible. Hard to get to and in an area that seems to be left to fall apart. Vacant crumbling buildings and lots surround the hotel. Hotel is being upgraded. We were put in a room directly below where work was being done which was loud.
3.0
Maaz
Poor
Traveling as Couple
05-21-2016
Pros:
Cons: The hotel has construction going on, too much noise, the beds were not comfortable and they didn't have King bedrooms available only double beds. The carpet was stinking and had a smell. limited parking spots, had to park far away.
7.0
Jim
Good
Traveling as Couple
05-19-2016
Pros: The hotel itself was nice and in a good location for our weekend. The staff was excellent and attentive to our needs. However, they are undergoing a major renovation that makes access and parking difficult.
Cons: You may want to consider not using it again until the renovation is complete. It should be very nice again in a few months.
1.0
William
Very Poor
Solo Traveler
05-17-2016
Pros: Nothing - see below
Cons: When I checked out I had bed bug bites all over me. Turns out my room was infested with bed bugs. Still itching. I would send you pictures of my bites but there is no place to attach a picture. I notified Marriott but I not received a response.
5.0
Verified Hotel Guest
Fair
Family with Young Children
05-10-2016
Pros: Location
Cons: The hotel did not meet the 3 1/2 star standard.
10.0
Adriana
Exceptional
Solo Traveler
05-04-2016
Pros: Safety
Cons:
7.0
Christian
Good
05-01-2016
Pros: The staff was helpful and the room was cleaned daily.
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