The public areas were remodeled in 2015 and guest rooms are now being remodeled and expected to be completed towards end of 2016.
Under major renovation. Last rated: Three Diamond. Smoke free premises. 296 units. 11 stories, interior corridors. Accessibility (Call).
I-410 exit 17 (Vance Jackson Rd/Cherry Ridge Dr), 1 mi on westbound access road. 3233 NW Loop 410 78213.
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Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, video games. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 3 mi.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 59 guests
Showing reviews 1 - 5 of 50
3.0
Maaz
Poor
Traveling as Couple
06-23-2017
Pros:
Cons: The hotel has construction going on, too much noise, the beds were not comfortable and they didn't have King bedrooms available only double beds. The carpet was stinking and had a smell. limited parking spots, had to park far away.
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
06-23-2017
Pros: Room was clean and beds were very comfortable.
Cons: Hotel was a mess and noisy as it is being remodeled. Would have been nice to know this ahead of time instead of being surprised upon arrival. Also the hotel is rated at 3.5 stars yet the rooms don't even have a refrigerator? Get it together Marriott.
3.0
Alex
Poor
Traveling as Couple
06-23-2017
Pros: Pool and workout facilities were nice.
Cons: Location is terrible. Hard to get to and in an area that seems to be left to fall apart. Vacant crumbling buildings and lots surround the hotel. Hotel is being upgraded. We were put in a room directly below where work was being done which was loud.
9.0
Donna
Wonderful
Traveling as Couple
06-23-2017
Pros: Renovated room was nice, decent fitness center
Cons: Ongoing construction in hotel, bathroom door panel was somewhat transparent
3.0
Julio
Poor
06-23-2017
Pros: The location
Cons: It was under construction and hotel did nothing to accommodate for the inconvenience
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
06-23-2017
Pros: Staff was very friendly and helpful.
Cons: We called it the MariNOT, not the Marriott. Rooms were old and not Marriott quality. It was not bad, however, it should be listed as a 2star level. The lobby area was under construction, and looks to be an improvement when completed.
6.0
Jon
Pleasant
Business Traveler
06-23-2017
Pros: Room was modern looking and comfortable. Construction during stay was a little annoying
Cons: Construction during stay was a little annoying. Food staff was slow. Waited 20 minutes for to-go order including 2 minutes watching server talk to another server while holding my order in hand. Food not worth the wait. Staff not knowledgeable on menu.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
06-23-2017
Pros: Clean
Cons: The door lock is old. Doesn't work smoothly
7.0
William
Good
Business Traveler
06-23-2017
Pros: The best part of the hotel was the price.
Cons: It would have been nice to know that there was remodeling and other work going on. The stay was pretty noisy due to all the work. Many of the parking areas were taken with work vehicles and contractors.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: Quick check in, very clean and great central location to shopping, groceries, and restaurants.
Cons: No
10.0
Kalyn
Exceptional
Family with Young Children
06-23-2017
Pros: location and comfort
Cons: no
8.0
Michael
Very Good
Group Traveler
06-23-2017
Pros: Staff was very friendly, despite remodeling, they were very accommodating. The new rooms were great
Cons: Location to freeway was a very slight annoyance
3.0
Cheryl
Poor
06-23-2017
Pros: room didn't have a fridge and I they brought me one but they never said anything anywhere or at check in about construction being done from 6:3oam to 7pm that wasn't nive trying to relax with the over my head and then I had charge to my room i didn't do
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: The hotel is conveniently located to gain access to the major highways. The pool!
Cons: The water in our room was cold upon arrival and was not repaired until the following day.
3.0
Verified Hotel Guest
Poor
Solo Traveler
06-23-2017
Pros:
Cons: Very old
5.0
Verified Hotel Guest
Fair
Family with Young Children
06-23-2017
Pros:
Cons: The hotel is under renovation so there was loud noises and the hotel was just not up to what we were expecting!
9.0
Valerie
Wonderful
Family with Young Children
06-23-2017
Pros: I loved the breakfast and flavored creamers. My kids loved the soap dispensers in the bathroom shower. Nice rooms. Comfortable stay.
Cons:
5.0
Verified Hotel Guest
Fair
Family with Young Children
06-23-2017
Pros: Customer service was fantastic.
Cons: Charging for wifi in your room.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Loved the comfortable bed.
Cons: The ac is a little bit noisy.
4.0
Verified Hotel Guest
Disappointing
Group Traveler
06-23-2017
Pros: Location.
Cons: Room had debris left from construction.
8.0
John
Very Good
Business Traveler
06-23-2017
Pros:
Cons: staff was disorganized at check-in. not sure if a clean room was available- even though it was 5pm
9.0
James
Wonderful
Family with Teens
06-23-2017
Pros: Clean, modern, updated, friendly staff.
Cons: Breakfast buffet is a little pricey compared to what you get. Great place to stay over all.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
06-23-2017
Pros: Pool
Cons: Check in is not till 4 pm instead of 3 as indicated online. See through bathroom doors that bang every time they are closed. Ice maker not working doing construction so 1/2 the hotel is off limits
6.0
Verified Hotel Guest
Pleasant
06-23-2017
Pros: Close to six flags
Cons: The restroom door wouldn't stay close
10.0
Monica
Exceptional
Solo Traveler
06-23-2017
Pros: Customer service was exceptional and rooms were super clean!!
Cons: I loved it all..
2.0
Robert
Poor
Traveling as Couple
06-23-2017
Pros: Not a thing, it was very disappointing
Cons: 1. No ice machines anywhere other than front desk 2. Room was only one bed when I was told there were two beds--had called in ahead of time to make sure. 3. Construction going on at 8:00 A.M. at hotel 4. I feel I should have been paid for the stay!
5.0
Verified Hotel Guest
Fair
Family with Teens
06-23-2017
Pros: The price and the shower
Cons: The staff was rude. They would not let me check in at my reservation time. The room a/c did not work properly. The staff did not bring extra pillows when asked.
8.0
Dellynzo
Very Good
Family with Young Children
06-23-2017
Pros: The price that I got the room was well worth the money. The location from hotel to all attractions was a short distance
Cons: They still doing remodeling to the room. The AC unit was loud when it came on
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
06-23-2017
Pros: The location is great.
Cons: The water was off several hours without notice. The front desk had no answers.
10.0
Paul
Exceptional
Traveling as Couple
06-23-2017
Pros: Just the fact it was priced nicely and was a clean atmosphere and love the bar and the employees.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Clean, quiet, everything worked.
Cons: Hotel is awkward to get to from the highway. Took a wierd back road to it.
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Gym is excellent. Bar/Restaurant common area very nice.
Cons: Time for room service and/or wait time in restaurant slow.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: The beds were so comfortable!
Cons: Nothing
7.0
Ashley
Good
Group Traveler
06-23-2017
Pros: The location and the price.
Cons: Lots of renovation. San Antonio days are hot and humid. The air unit wasn't working properly and it didn't cool down in our room until around midnight or after despite the fact that the air was running constantly and quite noisy.
10.0
Paul
Exceptional
Traveling as Couple
06-23-2017
Pros: The first room I was in seemed kind of damp and humid in there. I alerted the front desk and they made every effort to fix my situation and truly feel very much I was treated personally to what I needed for my stay which was very pleasant.
Cons: N/A
10.0
Lisa
Exceptional
Traveling as Couple
06-23-2017
Pros: The rooms were clean and the staff was very friendly. I'm from Kentucky first time in Texas.
Cons:
6.0
Verified Hotel Guest
Pleasant
Family with Teens
06-23-2017
Pros: Beds were confortable
Cons: the staff attitude and i asked the prior night for towels and never got them also call that morning and ask for towels once again and never got them.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Very nice room
Cons: No
8.0
Ricardo
Very Good
Solo Traveler
06-23-2017
Pros: It's always been a great place for me to stay in. Never had any issues at this hotell
Cons: Since the hotel is under renovation the air conditioning vent system would rattle when it turned on.
5.0
Verified Hotel Guest
Fair
Family with Young Children
06-23-2017
Pros: This hotel is beautiful.
Cons: I did not like the room or the beds, very uncomfortable, room was very small, parts of the ceiling was messed up. The door to the restroom was not to my liking.
10.0
Maria
Exceptional
06-23-2017
Pros: Great place
Cons: N/A
3.0
Bob
Poor
Traveling as Couple
06-23-2017
Pros: Not much
Cons: Hotel was very noise and the hotel put us in rooms where they had lots of people ( About 150 ) of people from teens to 25 years of age for and " AA " meeting & noise up until 3:00 A.M. plus their air conditioners are very loud. We would not stay again.
3.0
Christopher
Poor
Business Traveler
06-23-2017
Pros: The staff was helpful when we requested a different time they were very kind.
Cons: We had a three night stay in this hotel. The first night stay out room was very stinky. The A/C made the smell worse.We requested an different room for the remaining two nights. This rood did not smell, but the carpets were pretty gross.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Proximity to the downtown area
Cons: Location
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: Beautiful renovation with perfectly-appointed rooms.
Cons:
9.0
Maria
Wonderful
Family with Young Children
06-23-2017
Pros: Location
Cons: Looks like it is under poor management or remodeling
6.0
Verified Hotel Guest
Pleasant
06-23-2017
Pros: The cleanliness
Cons: The beds were terribly lumpy and the front desk admitted that their mattress toppers become lumpy after washing them and they are looking to get new ones. Also, the breakfast starts at $8.95 and there is a hotel fee of $50 they will refund within 3-5 days
8.0
Stacy
Very Good
Business Traveler
06-23-2017
Pros:
Cons: No real business center & charged enormous rates at little computer in lobby for access.
9.0
Joseph
Wonderful
Solo Traveler
06-23-2017
Pros: Hotel employee in dining area is a wonderful employee. Hotel employee is a wonderful front desk person.
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