The Westin Riverwalk, San Antonio

AAA Inspector Rating
8.7
Excellent
245 Guest Ratings
420 W Market St
San Antonio, TX 78205- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
Overlooking the River Walk, guests are wowed by this striking hotel featuring luxurious public areas, haute Italian cuisine, elegant guest rooms and attentive service. Smoke free premises. 473 units. 15 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
2 blks w of Navarro St. Located on River Walk. 420 W Market St 78205.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Zocca Cuisine d'Italia, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, video games, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 245 guests
Showing reviews 1 - 5 of 50
7.9
Fred
Good
young couple
09-18-2016
Pros: Hotel accommodation and services were all fine BUT...read on.....
Cons: We stayed at the Westin in Memphis and there was what we thought was a mistake with payment using our debit card. Now the same thing has happened here in San Antonio. It cannot be a coincidence. They take an amount equal to the cost of the stay AND also leave an amount only $1 different to the due amount as a pending transaction....for a complete month! So you not only spend the amount due but lose access to an equivalent amount for a month. This seems to be a deliberate policy. We have now communicated with the Starwood Help email contact on four occasions only to receive a reply saying it being looked into with urgency and expect to wait up to 72 hours for a meaningful response....which never comes. Just the usual platitudes about how much they value our loyalty etc. We have now had 4 different staff making empty promises of action and still we have over $US2000 locked off our debit card. After three emails of promises the fourth we received contained just an insulting explanation of how the debit card works from someone who clearly had not bothered to read the whole background to this sorry affair. It is outrageously unreasonable and the complete lack of meaningful response or any sign of real consideration for their guests has ensured we will never ever stay at a Starwood property again. All we can do now is try to alert others to this rather large problem you could walk in to if you have calculated your vacation costs carefully and then find because of this outfit's behaviour you find the last part of your vacation becomes a nightmare because they have ring fenced your money for a month. I said in my review of the Memphis property "Never again" This now applies to ALL Starwood properties. Like, do I think they read these review, or even care what I think?
7.5
Karine
Good
family with older children
09-14-2016
Pros: Very closed to everything
Cons:
9.6
Lynn
Exceptional
young couple
09-08-2016
Pros: The staff was wonderful. Fernando and JJ surprised us with champagne and chocolates to celebrate our aanniversary.
Cons: The hot water would take forever to come on or disappear in the middle of a shower.
9.2
Barry
Wonderful
mature couple
09-06-2016
Pros: The bed as very nice. The pool was also quite nice and used a lot.
Cons: There was a lot of volume and the staff were a bit stretched.
5.4
Magdi
Fair
family with young children
09-06-2016
Pros: Staff at the Valet parking, restaurant, and room service
Cons: Room reserved for three adults is not the one shown online. Three adults will not sleep on a king bed! Online, it shows a seating are with sofa, king bed, and terrace. Upon arrival, was told that the room with a terrace doesn't have a seating area or sofa. The option was to upgrade to suit. Not an option for me.
Showing reviews 1 - 5 of 50