Overlooking the River Walk, guests are wowed by this striking hotel featuring luxurious public areas, haute Italian cuisine, elegant guest rooms and attentive service.
Smoke free premises. 473 units. 15 stories, interior corridors. Accessibility (Call).
2 blks w of Navarro St. Located on River Walk. 420 W Market St 78205.
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Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Zocca Cuisine d'Italia, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, video games, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 245 guests
Showing reviews 1 - 5 of 50
7.9
Fred
Good
young couple
09-18-2016
Pros: Hotel accommodation and services were all fine BUT...read on.....
Cons: We stayed at the Westin in Memphis and there was what we thought was a mistake with payment using our debit card. Now the same thing has happened here in San Antonio. It cannot be a coincidence. They take an amount equal to the cost of the stay AND also leave an amount only $1 different to the due amount as a pending transaction....for a complete month! So you not only spend the amount due but lose access to an equivalent amount for a month. This seems to be a deliberate policy. We have now communicated with the Starwood Help email contact on four occasions only to receive a reply saying it being looked into with urgency and expect to wait up to 72 hours for a meaningful response....which never comes. Just the usual platitudes about how much they value our loyalty etc. We have now had 4 different staff making empty promises of action and still we have over $US2000 locked off our debit card. After three emails of promises the fourth we received contained just an insulting explanation of how the debit card works from someone who clearly had not bothered to read the whole background to this sorry affair. It is outrageously unreasonable and the complete lack of meaningful response or any sign of real consideration for their guests has ensured we will never ever stay at a Starwood property again. All we can do now is try to alert others to this rather large problem you could walk in to if you have calculated your vacation costs carefully and then find because of this outfit's behaviour you find the last part of your vacation becomes a nightmare because they have ring fenced your money for a month. I said in my review of the Memphis property "Never again" This now applies to ALL Starwood properties. Like, do I think they read these review, or even care what I think?
7.5
Karine
Good
family with older children
09-14-2016
Pros: Very closed to everything
Cons:
9.6
Lynn
Exceptional
young couple
09-08-2016
Pros: The staff was wonderful. Fernando and JJ surprised us with champagne and chocolates to celebrate our aanniversary.
Cons: The hot water would take forever to come on or disappear in the middle of a shower.
9.2
Barry
Wonderful
mature couple
09-06-2016
Pros: The bed as very nice. The pool was also quite nice and used a lot.
Cons: There was a lot of volume and the staff were a bit stretched.
5.4
Magdi
Fair
family with young children
09-06-2016
Pros: Staff at the Valet parking, restaurant, and room service
Cons: Room reserved for three adults is not the one shown online. Three adults will not sleep on a king bed! Online, it shows a seating are with sofa, king bed, and terrace. Upon arrival, was told that the room with a terrace doesn't have a seating area or sofa. The option was to upgrade to suit. Not an option for me.
9.6
Tracy
Exceptional
family with young children
08-23-2016
Pros: Beautiful room
Pool on roof
Cons: The pool was too cold and i had read somewhere that it was heated.
10.0
Robert
Exceptional
Traveling as Couple
08-20-2016
Pros: Right on the San Antonio River. Close proximity to all downtown restaurants and attractions.
Cons: This hotel was perfect!
5.0
Tammi
Fair
mature couple
08-18-2016
Pros: Lisa in the gift shop was the highlight of my trip.
Cons: The pool area was very dirty and trash was everywhere. On top of that, the pool is very small for a hotel this expensive and this size.
Our room service food was terrible considering the prices.
The location of the hotel itself on the Riverwalk was disappointing with no view from our room.
There's no self-parking available, only valet. The valet crew were rude and were making inappropriate comments about the vehicles.
8.8
Jackie
Excellent
young couple
08-18-2016
Pros: I enjoyed the location. It was a block from the busy part of the River walk which was great. The hotel had so much character and I was thoroughly impressed. Great stay.
Cons: I honestly wish the hotel pool would have been 24/7. You could say no alcohol after 10 and leave it open. We were promised a gift for our newly Wed visit and it never showed up. I was sad but it was not difficult to deal with.
10.0
Shirley
Exceptional
mature couple
08-10-2016
Pros: Location,staff and dining area.
Cons:
8.8
Melanie
Excellent
mature couple
08-06-2016
Pros: It's was very relaxing to sit out by the river for a drink.
Cons: Very limited selection of food at the restaurant and room service. I had to leave the hotel and find take out.
9.2
Jamie
Wonderful
mature couple
08-04-2016
Pros: Location and convenience
Cons: Never received a receipt. Email never received.
8.8
Sandra
Excellent
family with older children
08-03-2016
Pros: Our room had a major leak in the tub/ shower. Maintained W was there immediately and called to get us a new room even went with us to the new room to see if it was okay.
Cons: Valet took over 35 minutes to get our car when we checked out.
10.0
Laura
Exceptional
Family with Teens
08-02-2016
Pros: The signature aroma permeated the grand entrance. We were greeted by well groomed staff who took care of our luggage immediately. Although the room overlooked the street side and not the riverwalk, it was still a comfortable room.
Cons: While working out in the gym, it felt like the AC was not on. It was difficult to continue a normal pace workout because of it.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
08-02-2016
Pros: Great location. Liked that the pool had a small bar.
Cons: Spa was average at best. Valet parking is $42/night.
9.6
Florencio
Exceptional
mature couple
08-02-2016
Pros: The Hothel in general
Cons: I have yo think on that one
10.0
Mike
Exceptional
review category group of friends
08-01-2016
Pros: Was very very nice. Workers/People were Awesome...wonderful stay will return there ASAP.
Cons: ALL WAS GREAT!
8.8
Tanya
Excellent
mature couple
07-31-2016
Pros: The checkin desk staff was extra nice and very attentive.
Cons: Hostess at restaurant was very unfriendly. There were three guest in the front of restaurant which was near empty. The hostess sat us in the back which made me and my husband feel unwelcome. After I mentioned it she unpolitely ask us if we wanted to move. Luckily for the westin our waiter made up for her rudeness.
9.2
Betiale
Wonderful
mature couple
07-30-2016
Pros: Everything was extremely good
Cons: The cost of the valet parking
8.8
Scott
Excellent
review category group of friends
07-26-2016
Pros: Atmospher and staff
Cons: The cost of parking per day
7.5
Si
Good
young couple
07-26-2016
Pros: It's in the perfect location of the Riverwalk. So it's close to all the restaurants and attractions.
Cons:
9.6
Carlos
Exceptional
family with young children
07-23-2016
Pros:
Cons: Beds a little hard
10.0
Carol
Exceptional
Solo Traveler
07-20-2016
Pros: Everything
Cons: No
10.0
Mabel
Exceptional
mature couple
07-20-2016
Pros: Very clean
Cons: Pool was very small and too many children around.
5.0
Verified Hotel Guest
Fair
Family with Young Children
07-19-2016
Pros:
Cons: No one answered when dailing the main line in the morning; finally a lady picked up after many dails, She put me on hold like forever, i have to call 1-800 number in the end... Not professional for operation. There is no free wifi in this hotel!
10.0
Maria
Exceptional
family with young children
07-19-2016
Pros: N/a
Cons:
9.2
Mariann
Wonderful
solo traveller
07-14-2016
Pros: Room was beautiful! Bed was comfy. Room was clean.
Cons: They wouldn't answer the phone when dialing 0
6.7
Nahyr
Pleasant
family with young children
07-13-2016
Pros:
Cons: unbelievably dusty room!!!!!
7.0
Denisse
Good
Traveling as Couple
07-12-2016
Pros: Location is good, staff is also excellent
Cons: Wifi was not free... $16 a day for wifi?! For a 4 star hotel this seems ridiculous. Also, rooms with shared doors are super loud, a big turnoff about my otherwise very nice room.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-12-2016
Pros: Great pillows! Great beds! Quiet, clean! What more can you ask for?!
Cons:
9.2
Sharon
Wonderful
review category group of friends
07-11-2016
Pros: Very comfortable bed and room. The afternoon entertainment, off of the reception area, was very enjoyable. I forgot several items in my room. The day after checkout I called and talked to a very nice man in the Lost and Found department. He had my forgotten items and indicated that he would send them to me. I also really enjoyed talking to the Concierge - Very knowledge and a polite young man.
Cons: The afternoon bar tender, off of the reception area, was very rude and gave the perception that she didn't really want to be there. The woman answering the phone, when I requested to talk to Lost and Found, responded with a very abrupt "What?" After doing this, I know that she realized that she been abrupt and apologized.
10.0
John
Exceptional
mature couple
07-11-2016
Pros: Everyone of the staff was extremely friendly and helpful. The hotel restaurant was very good.
Cons: The bed was comfortable, but the pillows were simply awful. There was just no substance to them. You put your head on one and the next thing you knew there was nothing between your head and the bed but the pillow case.
9.0
Eric
Wonderful
Family with Young Children
07-10-2016
Pros: Location is great
Cons: Valet is $42. A bit much.
10.0
Constantin
Exceptional
family with older children
07-10-2016
Pros:
Cons: Very disappointed! Someone used my car while valet had it. Will never stay again!
10.0
Sherri
Exceptional
Family with Young Children
07-07-2016
Pros: This hotel had a great location. The pool was inviting. The bar and restaurant were great and stayed open late.
Cons:
10.0
Ernest
Exceptional
07-07-2016
Pros: We liked the service, we liked that the river walk was out the door. Conveniently located near sightseeing sites.Helpful staff
Cons: no
8.8
Colt
Excellent
young couple
07-07-2016
Pros: The location and building were excellent.
Cons: The pool wasn't heated as advertised, and the shower water wouldn't mix right- it kept going from scalding hot to ice cold. The couch in the room was stiff as a board. The room wasn't ready on time. We called multiple times to setup spa appointments, no one answered the phone, and the calls weren't returned until the next day.
5.8
Amra
Okay
mature couple
07-07-2016
Pros: Convenient
Cons: The toilet, and smear makeup left on pillow.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
07-06-2016
Pros: Staff
Cons: Valet was fairly expensive, they don't have their own self parking facility and had to find parking in a garage across the street (which gets full on busy nights)
6.7
Tony
Pleasant
young couple
07-06-2016
Pros: The beds were comfortable and the shower and gym were awesome.
Cons: The customer serice associates seemed kind of upset to help and some paid no attention.
8.8
Robert
Excellent
mature couple
07-06-2016
Pros: The bed was comfortable,and the room was clean.Hotel was close to all resteraunts,and shops.
Cons: Parking was right across the street but was pretty expensive and inconvient,
8.3
Kent
Very Good
mature couple
07-05-2016
Pros: Staff was good. Elevators were SLOW and far too crowded, with no stair option. Restaurant was nice. Pool was very, very crowded and not very large. Rooms were clean, beds were comfortable.
Cons: Pool. Elevators. Crowd and waits any type of service
5.4
Doug
Fair
family with young children
07-05-2016
Pros:
Cons: The location was the biggest benefit. I was surprised to be disappointed by the elevators, the messiness of the hallways (the linens from before our stay were in the hallway when we arrived) and the lack of expertise on great recommendations for dinner by the staff. For a Westin, I just was used to a more complete experience. This one was lacking on the level of staff service and cleanliness.
10.0
Jonathan
Exceptional
mature couple
07-05-2016
Pros: The room was spacious, clean and comfortable, the pool area was fun. My wife loved the bath robe advertisement and even ordered one
Cons: Nothing
10.0
Kris
Exceptional
mature couple
07-05-2016
Pros: We did notnuse the wi fi
Cons: Good stay, no problems
7.1
Tina
Good
mature couple
07-04-2016
Pros: Resturaunt and size of room
Cons: Noisy and room was hot
9.2
Whitney
Wonderful
family with young children
07-04-2016
Pros: Beds, showers, bell and maintance service prompt and friendly
Cons: Paying $16/day for parking!!!! Feeling trapped because of parking rates!
10.0
Evyj
Exceptional
mature couple
07-03-2016
Pros: Bed was so comfy and location was perfect!
Cons:
8.8
Delia
Excellent
mature couple
07-02-2016
Pros: Restaurant was great and stAff awesome.
Cons: Housekeeping wasn't very good.
4.6
Donnie
Disappointing
mature couple
06-29-2016
Pros: The room was nice but no toiletries were there the first night. Had to ask for them.
Cons: No information on anything. Had to search the dresser for the Ice Bucket and call the desk to find the Ice machine. Shower was not very hot. No additional Coffee downstairs without paying $4.00 for it. Restaurant was very expensive for very little.
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