Nothing minimalistic here. On the coveted River Walk, guests are wowed by this striking hotel featuring luxurious public areas, haute Italian cuisine, elegant guest rooms and attentive service. Guests love the famed "Heavenly Beds" and "Heavenly Showers" featured by this chain. All showers include upgraded shower heads and hand-held sprayers.
Smoke free premises. 473 units. 15 stories, interior corridors. Accessibility (Call).
2 blks w of Navarro St. Located on River Walk. 420 W Market St 78205.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Zocca Cuisine d'Italia, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, video games, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 354 guests
Showing reviews 1 - 5 of 50
10.0
Beau
Exceptional
young couple
06-18-2017
Pros: Location is perfect.
Cons: Parking could've been better. Only had valet or the option of parking in a public lot across or down the street.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-16-2017
Pros: Kindness
Cons: Not to much
9.0
Mark
Wonderful
Business Traveler
06-16-2017
Pros: Great staff and great room.
Cons: The check in desk was a little slow. Happy hour drinks were way over priced.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-16-2017
We didn't stay much in the hotel, spent most of out time on the river walk.
Pros: Walking distance to the river walk
Cons: It may be the same at other hotels, it seemed high to valet your car for $40. We felt like it was our only option because we did not know where to self park.
10.0
Janeth
Exceptional
Family with Young Children
06-16-2017
Pros: I loved the fact that it was on the Riverwalk and walking distance to many attractions.
Cons: N/a
10.0
Judy
Exceptional
Family with Teens
06-16-2017
Pros: Friendly staff, excellent location
Cons:
7.0
Marisol
Good
Family with Young Children
06-16-2017
Pros: Clean room.
Cons: The a/c thermostat was not functioning properly in the middle of the night it was pretty hot Room 934. Expected more updated furniture and overall decor seems dated as if it was once a 4 star hotel, in my opinion it is currently a 3 star.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-16-2017
Pros: Excellent customer service
Cons: The room needed to be aired out. It smelled like my grandmother's old chest.
6.0
Mia
Pleasant
Business Traveler
06-16-2017
Pros:
Cons: The room smelled musty and everything felt damp.
8.0
Cathy
Very Good
Business Traveler
06-16-2017
Pros:
Cons: Really need a hot tub or steam room or sauna. Pool is too cold at night.
10.0
Sandra
Exceptional
Family with Teens
06-16-2017
Pros:
Cons: The woman who was greeting the guest at the onsite restaurant Zocca did not greet us at all. She never smiled when she acknowledged our presence leading me to ask her "are you having a bad night".
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-16-2017
Pros:
Cons: The pool is too small. Never found a hot tub. Tough paying $40+ for parking. Room was fine...although a bit dated.
10.0
Abel
Exceptional
Traveling as Couple
06-16-2017
Pros: Great service. Staff very friendly and helpful. Room was very clean and spacious.Good location on the river short walking distance to heart of downtown.
Cons:
5.0
Lynne
Fair
Traveling as Couple
06-16-2017
Pros:
Cons: I paid $----- for a room face to river but I don't see river....just seen the tree only...bancony still had trash...customer service promise special offer anniversary but don't see anything...swimming pool is very poor...just for kids...unsatisfy
10.0
Anita
Exceptional
Traveling as Couple
06-16-2017
49 anniversary celebration
Pros: Cleanness
Cons:
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-16-2017
Pros: Great location.
Cons: Horrendously expensive extras: parking and wi-fi.
10.0
Maria
Exceptional
Traveling as Couple
06-16-2017
It's great
Pros: Service
Cons: No
10.0
Sandy
Exceptional
Traveling as Couple
06-16-2017
Pros: Beautiful hotel with great staff
Cons:
1.0
Oscar
Very Poor
Business Traveler
06-16-2017
Pros: nothing
Cons: very disorganized, they booked extra nights, and they had no concept of what was going on..locked us out of our room and had no clean room, nor coffee.. refuse to ever stay at this hotel again..pricing was not worth the service.
9.0
Robert
Wonderful
Senior Traveler
06-16-2017
Pros: Location, food.
Cons: Parking way too expensive. Hotel needs little updating
9.0
George
Wonderful
06-16-2017
Very nice hotel, great location, staff very friendly an helpful
Pros: Location, very nice part of Riveralk, stff very helpful and friendly
Cons: no bathroom fan, one robe only
10.0
Mario
Exceptional
Traveling as Couple
06-16-2017
Pros: second time staying at this location and exceeded my expectations again. Was able to check in early.
Cons: no
9.0
Charles
Wonderful
06-16-2017
Pros:
Cons: n0
7.0
Cathryn
Good
Traveling as Couple
06-16-2017
Pros: Its location.
Cons: The room was not well lit. I could barely see myself in the bathroom mirror because of the poor lighting, and I'm only 30! I also sat in gum in one of the couches in the lobby, which ruined my suede pants.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros: Location of the hotel
Cons:
10.0
Curt
Exceptional
Traveling as Couple
06-16-2017
Pros: just like home....luxury
Cons: parking cost a bit high
10.0
Kelley
Exceptional
Family with Teens
06-16-2017
Pros: Its a very beautiful hotel, and the staff is amazing
Cons: no
10.0
Sandra
Exceptional
Traveling as Couple
06-16-2017
Pros: Customer Service
Cons: No
8.0
Dick
Very Good
Family with Young Children
06-16-2017
Pros: Right on the Riverwalk and within walking distance if necessary to attend the Alamo Bowl football game Jan. 2nd.
Cons: Extreme delay in getting checked into our "2" rooms we had reserved. Check-in was to be at 3pm and we ended up getting our rooms around 4:40pm after a party demanded to speak with the Hotel's manager. Received $40 in room credit which our bar-tab was 3x
10.0
Ali
Exceptional
Traveling as Couple
06-16-2017
Pros: Its location
Cons: You have to pay for the parking lot
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-16-2017
Pros: The location was close to most all attractions. Very enjoyable experience.
Cons:
10.0
Javier
Exceptional
Traveling as Couple
06-16-2017
Pros: Had fun easy access to the river walk staff very accomadating.
Cons: PARKING WAY TO EXPENSIVE!!!!!
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros: The location right omn the river walk was great.
Cons: The valet parking was $39 per night. We were planning to park across the street for $16, but it was full.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-16-2017
Pros: Hotel was very nice overall.
Cons: Did not like how far down the riverwalk it was. It's a pretty good walk to all the poplar areas of the riverwalk. Bartender was not the friendliest.
9.0
Noel
Wonderful
Traveling as Couple
06-16-2017
Pros: It was within walking distance of everything. The bed was super comfortable.
Cons: The parking situation. Parking with hotel valet was $40 or self park at the public parking was $18. Also, the complimentary waters were great in the room, but one had already been opened and drank from. Kind of a health hazard.
10.0
Josh
Exceptional
Traveling as Couple
06-16-2017
Pros: Everything was really nice as well as the staff members
Cons: No
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-16-2017
Pros: Bed was nice, view was ok. Overall reminded me more of a Holiday Inn than a Westin as far as in room amenities.
Cons: Wifi sucked, parking was outrageous---more than the St. Anthony. Hotel staff was cold and not very friendly. River view is SUPER noisy as there is a bus stop just behind the hotel. Very noisy.
9.0
Richard
Wonderful
06-16-2017
Pros: I really love the way to hotel was laid out ,it it was laid out beautifully
Cons: n/a
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-16-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
06-16-2017
Pros: Love it
Cons: No parking
10.0
Verified Hotel Guest
Exceptional
06-16-2017
Pros: Very good service and very clean
Cons: Valet parking was expensive at $39
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-16-2017
Pros: Hotel great but the rooms with ajoining doors are loud. Could hear music all night
Cons:
9.0
Shritta
Wonderful
Solo Traveler
06-16-2017
Pros: Close to the river walk. Had additional parking across the street.
Cons: They only had one trash in the room.
10.0
Franz E
Exceptional
Family with Young Children
06-16-2017
Pros: Muy comodas sus instalaciones y su ubicacion
Cons: No tiene estacionamiento propio y hay que pagar valet parking
10.0
Ray
Exceptional
Family with Young Children
06-16-2017
Pros: I loved that they allow pets and don't charge a crazy excessive fee. The rooms facing the riverwalk have a great balcony and lovely view. Hotel employee is awesome bc chef prepared special meal for family with dairy allergy! Hard to do at Italia
Cons: No
4.0
Verified Hotel Guest
Disappointing
06-16-2017
Pros: Location
Cons: No security we were followed into the elevator and to our floor and harassed for money!
9.0
Verified Hotel Guest
Wonderful
06-16-2017
Pros: Location. Nice hotel
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-16-2017
Pros: Exceptional staff! The concierge quickly arranged for a wheelchair for my elderly grandmother who wanted to enjoy the Riverwalk. . Everyone was friendly and welcoming. Great location on the Riverwalk with a fantastic outdoor sitting area.
Cons: The valet parking was a little pricy. The only downside to the beautiful room was the bathtub drained slowly.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-16-2017
Pros: The location was perfect. My children and I enjoyed our stay and our time on the River walk.
Cons:
10.0
Salvador
Exceptional
Traveling as Couple
06-16-2017
Pros: The location of the hotel is definitely a plus. I suggest you get a room with river view.
Cons: The hotel was great. I'm definitely going back.
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