Nothing minimalistic here. On the coveted River Walk, guests are wowed by this striking hotel featuring luxurious public areas, haute Italian cuisine, elegant guest rooms and attentive service. Guests love the famed "Heavenly Beds" and "Heavenly Showers" featured by this chain. All showers include upgraded shower heads and hand-held sprayers.
Smoke free premises. 473 units. 15 stories, interior corridors. Accessibility (Call).
2 blks w of Navarro St. Located on River Walk. 420 W Market St 78205.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Zocca Cuisine d'Italia, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, video games, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 354 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: I paid $----- for a room face to river but I don't see river....just seen the tree only...bancony still had trash...customer service promise special offer anniversary but don't see anything...swimming pool is very poor...just for kids...unsatisfy
10.0
Anonymous
Exceptional
08-11-2017
49 anniversary celebration
Pros: Cleanness
Cons:
10.0
Anonymous
Exceptional
08-11-2017
It's great
Pros: Service
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful hotel with great staff
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: nothing
Cons: very disorganized, they booked extra nights, and they had no concept of what was going on..locked us out of our room and had no clean room, nor coffee.. refuse to ever stay at this hotel again..pricing was not worth the service.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, food.
Cons: Parking way too expensive. Hotel needs little updating
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location.
Cons: A/c in room was not quite cold enough.
9.0
Anonymous
Wonderful
08-11-2017
Very nice hotel, great location, staff very friendly an helpful
Pros: Location, very nice part of Riveralk, stff very helpful and friendly
Cons: no bathroom fan, one robe only
10.0
Anonymous
Exceptional
08-11-2017
Pros: second time staying at this location and exceeded my expectations again. Was able to check in early.
Cons: no
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff were very kindly.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is near everything downtown.
Cons: No i enjoyed everything at this hotel.
7.0
Anonymous
Good
08-11-2017
Pros: Location of the hotel
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Its a very beautiful hotel, and the staff is amazing
Cons: no
8.0
Anonymous
Very Good
08-11-2017
Pros: Right on the Riverwalk and within walking distance if necessary to attend the Alamo Bowl football game Jan. 2nd.
Cons: Extreme delay in getting checked into our "2" rooms we had reserved. Check-in was to be at 3pm and we ended up getting our rooms around 4:40pm after a party demanded to speak with the Hotel's manager. Received $40 in room credit which our bar-tab was 3x
9.0
Anonymous
Wonderful
08-11-2017
Pros: Lovely, quiet place to stay in a great location on the riverwalk
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Its location
Cons: You have to pay for the parking lot
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was close to most all attractions. Very enjoyable experience.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Had fun easy access to the river walk staff very accomadating.
Cons: PARKING WAY TO EXPENSIVE!!!!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful rooms....comfortable beds...clean....located right on riverwalk...walking distance to all downtown activities.
Cons: The only thing.....but not really a negative....seemed the bar drinks were a little pricey.....but service was awesome!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel was very nice overall.
Cons: Did not like how far down the riverwalk it was. It's a pretty good walk to all the poplar areas of the riverwalk. Bartender was not the friendliest.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was really nice as well as the staff members
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Bed was nice, view was ok. Overall reminded me more of a Holiday Inn than a Westin as far as in room amenities.
Cons: Wifi sucked, parking was outrageous---more than the St. Anthony. Hotel staff was cold and not very friendly. River view is SUPER noisy as there is a bus stop just behind the hotel. Very noisy.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean. Friendly and responsive staff. Convenient location on the Riverwalk. Nice happy hour.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: I really love the way to hotel was laid out ,it it was laid out beautifully
Cons: n/a
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very good service and very clean
Cons: Valet parking was expensive at $39
9.0
Anonymous
Wonderful
08-11-2017
Pros: Close to the river walk. Had additional parking across the street.
Cons: They only had one trash in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Muy comodas sus instalaciones y su ubicacion
Cons: No tiene estacionamiento propio y hay que pagar valet parking
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: We were on 15th floor next to bridal suite which was loud. The complimentary water was half drank and not replaced when we arrived.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons: No security we were followed into the elevator and to our floor and harassed for money!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The concierge on duty was amazing. He was very helpful with dinner selection
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: I liked the overall atmosphere of the Westin and location on the riverwalk. The beds were amazing of course and the pool area is very nice.
Cons: I did not like that the hotel only offered valet parking. I really like the self parking option that most other hotels on the riverwalk offer. When I travel to San Antonio with friends we tend to stay on the Riverwalk. We don't use the valet service.
8.0
Anonymous
Very Good
08-11-2017
Pros: Room was very clean and comfortable. Amazing staff. Great location.
Cons: Room was not very cold.
7.0
Anonymous
Good
08-11-2017
Pros: It was very pretty - luxurious looking. Right on the Riverwalk - excellent location. Polite staff.
Cons: My sons' room was missing USB hub we had. Our room had a giant hairball in the tub. Also, the tub didn't drain right - within a minute of turning shower on, the tub would have at least a couple of inches of water. housekeeping came in 2x without knocking.
7.0
Anonymous
Good
08-11-2017
Pros: The ambiance was very nice. Hotel was clean.
Cons: The staff was very poor. I asked for an extra blanket and pillow, it never came until I requested again then 25 minutes later they delivered. On check out I requested a luggage cart, never came until I called again. Poor service. I had to attend a funeral
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and very clean and luxurious rooms. The valet told us that we could park cheaper down the street in a parking deck. It wasn't too far and was much cheaper.
Cons: he pool was nice but became very crowded with children so it was unusable (no hot tub either). Our room did not have an ice bucket but other than that it was lovely.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, Location, Location!
Cons: Parking fees for valet
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful view friendly staff
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff
Cons: Valet was fairly expensive, they don't have their own self parking facility and had to find parking in a garage across the street (which gets full on busy nights)
7.0
Anonymous
Good
08-11-2017
Pros: Location is good, staff is also excellent
Cons: Wifi was not free... $16 a day for wifi?! For a 4 star hotel this seems ridiculous. Also, rooms with shared doors are super loud, a big turnoff about my otherwise very nice room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great pillows! Great beds! Quiet, clean! What more can you ask for?!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: No one answered when dailing the main line in the morning; finally a lady picked up after many dails, She put me on hold like forever, i have to call 1-800 number in the end... Not professional for operation. There is no free wifi in this hotel!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was wonderful. The location was perfect. Rooms were large, clean, and extremely comfortable.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The signature aroma permeated the grand entrance. We were greeted by well groomed staff who took care of our luggage immediately. Although the room overlooked the street side and not the riverwalk, it was still a comfortable room.
Cons: While working out in the gym, it felt like the AC was not on. It was difficult to continue a normal pace workout because of it.
8.0
Anonymous
Very Good
08-11-2017
Pros: I loved the location on the Riverwalk and the great experience at Zocca, the Italian restaurant in the hotel.
Cons: I was disappointed that Housekeeping didn't change my sheets or provide fresh towels, even though I left my used towels on the floor and left the card requesting new sheets on my bed. They did come by and give me 3 freshly laundered washcloths, though.
8.0
Anonymous
Very Good
08-11-2017
Pros: The atmosphere , the quality people there
Cons: N/A
10.0
Anonymous
Exceptional
08-11-2017
Pros: Right on the San Antonio River. Close proximity to all downtown restaurants and attractions.
Cons: This hotel was perfect!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was wonderful! The restaurant was amazing! We had lunch twice and both meals were incredible.
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