Graycliff Hotel

AAA Inspector Rating
8-12 West Hill St
Nassau, - Map It
AAA Inspector Notes
This 250-year-old mansion has elegantly furnished suites, each with its own fabulous style. Lovely grounds feature a gorgeous pool. Cigar and chocolate factories with tours are found on site. The property offers some luxury services, including evening turn-down and a VIP lounge service at the airport. Smoke free premises. 18 units, some cottages. 1-2 stories (no elevator), interior/exterior corridors.

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Classic Historic Country Inn
Downtown; opposite Government House. 8-12 West Hill St (PO Box N-10246).
valet only.
Dining & Entertainment
restaurant, also, Graycliff Restaurant, Humidor Churrascaria Restaurant, see separate listings, full bar, entertainment.
Room Amenities
refrigerators, wireless Internet, safes. Some: high-speed Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
1-3 night minimum stay - seasonal, 21 day cancellation notice, 14 dayoff season-fee imposed, resort fee.

Guest Ratings

Based on Ratings from 37 guests
Showing reviews 1 - 5 of 16
family with young children
Pros: The place is run down. There are no towels at the pool. There is no where to sit at the pools. There is no water in the lobby.
Cons: Towels.water . there was also a party that night so the pizzeria was closed and we aren't allowed to go in the gardens.
young couple
Pros: The hotel has a fascinating history and boasts a heavy weight clientele of stars and royalties. As you enter the hotel, you are greeted by a massive chandelier, shiny teak floorboards and an impressive Christmas tree that is made up of champagne bottles. The walk through the entrance and past the sitting room area is like entering a time warp. You are transported to the bygone era of the 1920s, where women with coiffed hair and slinky gowns lounged on cushy saloons, the men in tuxedos stood behind them, smoking cigars.
Cons: The hotel has an interesting business concept – 5 stars restaurant with a huge water and wine inventory, cigar rolling & chocolate making business ventures, a VIP lounge at Nassau airport – all things luxurious and exquisite. However, Graycliff has neglected the most fundamental part of running a hotel – the functionality and practicality of the hotel rooms.1. The sound of the aircon is akin to the noise made by generators found at the back of restaurants. To save electricity, the aircon was programmed to switch on intermittently and it did not make it any easier when the air vents had metal blades sticking out. So each time when the aircon was on, we were woken up by either the clanging metal blades or the noise from the aircon. Hotel was unable to fix the problem despite us highlighting it.2. Our luxury king room seemed like a spare room. The safe was unusable – keypad was dangling out from the safe, with batteries missing (hotel fixed it the next day). A pile of cushions and pillows were stacked up at the side of the couch (for reasons that we do not know). The complimentary bottle of body lotion looked used – it was ¾ full. There was no replenishment of the toiletries despite us staying there for 4 nights. There were paint/tar stains on the huge mirror overlooking our bed. Chipped and tired looking porcelain lined our wash basin – which was too deep (and not wide enough) that we found it difficult to wash our faces in. Because of our problems with the basin, sometimes water would splash onto the basin top and drip down to the carpeted floor (why carpet the wash basin area?). The shower tap was not working properly- you could see attempts being made to seal and re-seal it. When showering, half of the water continues to flow out from the lower tap, whilst you shower with the other half of the water coming from the top.3.
solo traveller
Pros: Staff Historic location Pianist inlounge
Cons: Lack of affordable meal alternatives
mature couple
Pros: A beautiful room (Mandarino) after we were changed out from a really bad one (Pool House).
Cons: One very bad breakfast. Exorbitant charges for everything (including daily "maid service" - unheard of in my global travel experience). Quirky entrance through cigar smoke, somewhat off-hand reception service. General air of dilapidation and costs way out of line with first-world cities. Needs a good refresh and a hard look at their business model.
solo traveller
Pros: Old style hotel, felt like forgotten in time... Quite charming atmosphere
Cons: Staff very unfriendly except one Lady who is usually the hoast. Gym is absolutely horrific- floors extremely dirty and gym machines and tools completely wrecked! Lots of mosquitoes, got terrible bites and hotel does not bother to set any smoke anti mosquito devices around the property. Their renowned restaurant is not living up to its name: had a bad stomach. SHOWER - terrible: no water pressure, not even hot, installation very poor.
Showing reviews 1 - 5 of 16