This 250-year-old mansion has elegantly furnished suites, each with its own fabulous style. Lovely grounds feature a gorgeous pool. Cigar and chocolate factories with tours are found on site. The property offers some luxury services, including evening turn-down and a VIP lounge service at the airport.
Smoke free premises. 18 units, some cottages. 1-2 stories (no elevator), interior/exterior corridors.
1-3 night minimum stay - seasonal, 21 day cancellation notice, 14 dayoff season-fee imposed, resort fee.
OVERALL GUEST SCORE
Based on Ratings from 37 guests
Showing reviews 1 - 5 of 16
family with young children
Pros: The place is run down. There are no towels at the pool. There is no where to sit at the pools. There is no water in the lobby.
Cons: Towels.water . there was also a party that night so the pizzeria was closed and we aren't allowed to go in the gardens.
Pros: The hotel has a fascinating history and boasts a heavy weight clientele of stars and royalties. As you enter the hotel, you are greeted by a massive chandelier, shiny teak floorboards and an impressive Christmas tree that is made up of champagne bottles.
The walk through the entrance and past the sitting room area is like entering a time warp. You are transported to the bygone era of the 1920s, where women with coiffed hair and slinky gowns lounged on cushy saloons, the men in tuxedos stood behind them, smoking cigars.
Cons: The hotel has an interesting business concept – 5 stars restaurant with a huge water and wine inventory, cigar rolling & chocolate making business ventures, a VIP lounge at Nassau airport – all things luxurious and exquisite. However, Graycliff has neglected the most fundamental part of running a hotel – the functionality and practicality of the hotel rooms.1. The sound of the aircon is akin to the noise made by generators found at the back of restaurants. To save electricity, the aircon was programmed to switch on intermittently and it did not make it any easier when the air vents had metal blades sticking out. So each time when the aircon was on, we were woken up by either the clanging metal blades or the noise from the aircon. Hotel was unable to fix the problem despite us highlighting it.2. Our luxury king room seemed like a spare room. The safe was unusable – keypad was dangling out from the safe, with batteries missing (hotel fixed it the next day). A pile of cushions and pillows were stacked up at the side of the couch (for reasons that we do not know). The complimentary bottle of body lotion looked used – it was ¾ full. There was no replenishment of the toiletries despite us staying there for 4 nights. There were paint/tar stains on the huge mirror overlooking our bed. Chipped and tired looking porcelain lined our wash basin – which was too deep (and not wide enough) that we found it difficult to wash our faces in. Because of our problems with the basin, sometimes water would splash onto the basin top and drip down to the carpeted floor (why carpet the wash basin area?). The shower tap was not working properly- you could see attempts being made to seal and re-seal it. When showering, half of the water continues to flow out from the lower tap, whilst you shower with the other half of the water coming from the top.3.
Cons: Lack of affordable meal alternatives
Pros: A beautiful room (Mandarino) after we were changed out from a really bad one (Pool House).
Cons: One very bad breakfast. Exorbitant charges for everything (including daily "maid service" - unheard of in my global travel experience). Quirky entrance through cigar smoke, somewhat off-hand reception service. General air of dilapidation and costs way out of line with first-world cities. Needs a good refresh and a hard look at their business model.
Pros: Old style hotel, felt like forgotten in time... Quite charming atmosphere
Cons: Staff very unfriendly except one Lady who is usually the hoast. Gym is absolutely horrific- floors extremely dirty and gym machines and tools completely wrecked! Lots of mosquitoes, got terrible bites and hotel does not bother to set any smoke anti mosquito devices around the property. Their renowned restaurant is not living up to its name: had a bad stomach. SHOWER - terrible: no water pressure, not even hot, installation very poor.
Pros: The garden is paradise and very well maintained! And it has beautiful pools there. I had a huge room (Pool Cottage) with plenty of space. Very friendly staff. The Bar with the charming piano-singer is definitely worth a visit - you feel as if time has stopped somewhere in the 1930's Food is all right. Location is perfect!
Cons: The place needs a renovation. When I was dining it was raining heavily outside and you felt it literally in the inside, too. Also the rooms I stayed in looked a bit worn out.
review category group of friends
Pros: The staff is so courteous and friendly. All of the food we ate was worthy of 5 stars. The ambiance, the lounge area with the piano act was cozy and sophisticated at the same time. There is so much history here. Greycliff was once owned by a Pirate, it was owned by Royalty for a period and is now an elegant boutique hotel.
Pros: The pool was beautiful and the pool waiter Eric was very friendly and helpful.
Cons: Room was very old and stuffy. On the first night we woke up repeatedly due to mosquitoes in our bed. We asked the front desk staff to spray our room with insect repellant and keep the ac on full blast while we were out. On our return, however we discovered that neither of these had been done. To get to our room was a bizarre trek through abandoned restaurants and ciga r bars, not to mention across slippery bridges and inadequate tiling. Overall a very strange atmosphere. Would not recommend this to other couples.
Pros: location if you need to be centered
Cons: bad wifi, uncomfortable room, unwelcoming staff
Pros: Staff is extremely helpful, it was pouring rain when we arrived and the doorman greeted us street level with a huge umbrella. When we left in the morning the doorman ran next door to alert the taxi that we were ready to leave.
Cons: Rug needs replacing in Bamboo 2. We found slightly dirty dishes in the sideboard.
Pros: The restauarant is incredible - food beautiful - not cheap, but you pay for quality - wine list is amazing!
Hotel is beautiful - pool is incredible, gardens lush a real sun trap - staff are so so friendly - Henry by the pool is an absolute delight!!
Cons: Because its so special they do tours with groups of people during the day and if you are relaxing by the pool its a little bit annoying havig 8-10 people taking loads of photos by the pool as you are sunbathing.
family with young children
Pros: Perhaps one of the most beautiful swimming pools anywhere; a mix between Italian charm and a tropical oasis. The location is perfect for sight seeing, and escaping the masses of cruise ship and resort tourists.
Cons: Really nothing to dislike except the rushing traffic on West Hill Street out front. The furniture is quite old fashioned, and some of it is of questionable taste, which some travellers may not like but it didn't bother us.
Pros: Restaurant and restaurant staff is amazing... Hotel is historic and charming but very noisy street and rooms over lounge are impossible. Staff not ready to assist with a problem.
Cons: Too costly for what you get.
Pros: Restaurant meals were excellent
Pros: Very good restaurant staff and breakfast good.
Charming faded glory style hotel.
Cons: Basic reception, no tours suggested or offered. No offer of cigar factory or wine cellar tour attached to hotel which seemed to be offered to lunch guests. No indication of other restaurants next door which are part of the hotel.
A/C in Woodes Rogers room was dreadful. When it clicked on was like a 747 landing hence not much sleep. Wi-Fi very weak.
Cons: Poorly mantained old building, lazy staff, dirty rooms, etc.