This hotel makes a positive first impression with numerous potted plants, a rock accent wall and a lobby bar. Master suites have the best views, plus lots of extras like a hot tub and robes. Furnishings in the standard guest rooms have a walnut finish and bedding with gold-colored accents. Most guest units also have an unfurnished balcony. Visit the rooftop pool not only for relaxation but to marvel at the panoramic views.
137 units. 5-11 stories, interior corridors.
valet laundry, airport transportation, room service, area transportation-within 9.3 mi (15 km).
5 day cancellation notice-fee imposed.
OVERALL GUEST SCORE
Based on Ratings from 210 guests
Showing reviews 1 - 5 of 17
Traveling as Couple
Pros: It was new and clean and a great location
Cons: The bathrooms for the pool are inside and to walk over very slippery flooring to get there is dangerous my husband slipped and fell really hard as the water made it worse Hope they get some non skid mats before someone else gets hurt worse
Pros: Very well maintained. Every thing you would expect from a very good hotel
Pros: Excellent service as always
Pros: Room & location was excellent
Cons: £117 for a 3 day master room not including 16% vat was a little expensive.
Pros: we like the location very much
Cons: after at least 5 stays here the pool has never been open
family with young children
Pros: It was comfortable, roomy and had a great view. The rooftop pool made the most of the view. The staff were amazing. I would recommend this hotel to anyone staying in Veracruz.
family with young children
Pros: Excellent view from the room!!
Cons: The breakfast was cold!
Pros: Clean and good quality
Cons: Some Reception crew can not speak english.big problem to comminicate.
Pros: Rooms, place located, etc.
Pros: Nice view, nice balcony, large room size, friendly staff
Cons: A bit far from the beach
Pros: The location is very good for catching breakfast at the Parroquia Cafe located only a block away, as well as for seeing the city if you have rented a car. It is not on the beach or near it so there are no sea views, but if you go to the rooftop pool the view is very nice.
Cons: We have stayed here very often in the past few months. It seems that the staff is always different, so it would be nice to have some continuity and greet a familiar face.
The rooftop bar by the pool has always been closed every time we stay, and you are also not allowed to bring up your own drinks, so they should either open the bar or allow customers to bring their own items.
Cons: Slow check in process
Pros: It is a new hotel in a great location.
The front desk staff changes quite a bit, but after multiple stays it is nice that the bellman remembered us.
They provide plenty of bottled water for your daily use.
Cons: The pool does not have bar/food service and you cannot bring your own items to snack on.
Pros: Friendly and helpful staff
Cons: Value for money. Very expensive rate and breakfast not included. Room unbearable with air conditioning.
Pros: No thing
Cons: I didn't stay cause they sold my room twice an the were no rooms available, it really pissed me off