This resort, with an Italian Mediterranean-style lobby, has stunning views throughout. The upscale guest units, each with a balcony or patio, are housed in six different buildings. The intimate beach and pool area are popular. There are several dining options, including a gourmet Italian venue. The refined service is delivered island style.
Smoke free premises. 180 units. 3-5 stories, exterior corridors.
check-in 4 pm, 14 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 27 guests
Showing reviews 1 - 5 of 20
8.3
David
Very Good
young couple
09-30-2016
Pros: The staff was super friendly.
Cons: The food was not up to ritz standards and was way, way over-priced for what you got at the onsite steak house.
5.0
Gail
Fair
review category group of friends
09-09-2016
Pros: View
Cons: Pour food. And poor maid service. Had to ask for towels every day
10.0
Kahlil
Exceptional
young couple
09-04-2016
Pros: Overall everything about the hotel was amazing !!!
Cons:
10.0
Joan
Exceptional
family with older children
07-30-2016
Pros: Impeccable service and friendliness of staff
Cons: Hotel walls were a little thin so we could hear our neighbors
10.0
Oliver
Exceptional
family with older children
07-29-2016
Pros: Food and Baverage Management. Freundliches Personal. Freizeitangebot.
Cons:
10.0
Karen
Exceptional
mature couple
04-25-2016
Pros: Our room accommodates were excellent. The bed was so comfortable and the room was quiet. Once we entered our room in the evening you felt as if you were the only couple on the resort. We actually returned home rested....that has never happened. The tub was comfortable, you could soak and relax. We enjoyed our meals and the customer service was outstanding throughout the resort.
Cons: We made all of our arrangements for departure at the front desk regarding taxi and wake up call. We also followed up in the evening. We never received wake up call and taxi service was incomplete. It was still our favorite trip.
10.0
Josefina
Exceptional
mature couple
04-20-2016
Pros:
Cons: Hotel could not find our reservation. At the time the reservation was made with booking.com no deposit was applied and our credit card was charged.
Our ocean view room included breakfast and as we got home we realized the hotel had charged for the breakfast. Will booking.com take care of the reimbursement for the charges for daily breakfast for two? Looking forward to hearing from you. Thank you!
10.0
Laurenza
Exceptional
family with older children
01-27-2016
Pros: The staff was incredible your every wish was answered,never ever been to such a resort where every staff member was so kind and helpful .
Cons:
7.5
Maria
Good
family with older children
01-12-2016
Pros: Loved the location, the beach, and the facility was pretty nice, even though I expected more sophistication and professionalism from the staff, from top to bottom, considering the hotel high reputation and high cost.
Cons: The food disappointed me. Nothing that left me wanting to go back to. It give the impression that the chefs are trying so hard to impress, but there is nothing really remarkable. Very limited menu, specially on the healthy side. Over-priced for what it is. The menus don't describe the dishes and the staff is clueless. Something to work on.
The stores in the lobby are so mediocre, a bunch of souvenirs, mostly tacky.
The Zest is messy and full of junk food.
The concierge staff -- not even a welcome smile! TG for our friendly host who showed-up with the a delicious loca rum cocktail!
9.6
Nancy
Exceptional
family with older children
12-26-2015
Pros: Loved beach area, gym, choice of restaurants and excellent staff.
Cons: Far walk from our room to activities, but, good exercise!
8.8
Anonymous
Excellent
family with young children
12-24-2015
Pros: We loved the island and property. Beautiful pool and kids could be independent. Staff was incredible. Very easy to get to the property and my kids loved all the water activities.
Cons: We had bad frozen yogurt at Zest but rest of food was great! My only other suggestion would be to offer a lighter fare breakfast. It was very expensive for my family to eat breakfast every morning. My daughter would eat a bagel or cereal for $17. My eggs were $35.
10.0
Cdub
Exceptional
mature couple
12-13-2015
Pros: The staff were outstanding. Not just the front line staff but everyone. It is hard to find better service than we received. Every member of staff greets you, often stopping to chat yet are never obtrusive.
We were greeted with a bottle of champagne in our room, a round of drinks at the pool and an anniversary cake for our 15th wedding anniversary. Fabulous.
Cons: Air conditioning is very noisy and the balcony doors need maintenance. But small things in comparison.
9.6
Patricia
Exceptional
mature couple
10-26-2015
Pros: Beautiful, friendly caring staff
Cons: Crispy sheets
9.2
Kevin
Wonderful
young couple
10-07-2015
Pros: Was really Great right on the Beach:) Staff Was really Great, All of Them...
Cons: It Rained the 1st couple of days, Nothing can Be done about that. But, We made the Most Of Our time:)
10.0
Jennifer
Exceptional
family with older children
07-17-2015
Pros: Loved everything about The Ritz-Carlton!
Cons:
6.3
Romain
Pleasant
young couple
02-26-2015
Pros: Blue Water restautant was really good, and we are tough on restaurants, get the lobster. The rooms are nice and comfy.
Cons: The decor is very dated, ugly blue plastic lounge chairs on the beach. The beach itself if not great compared with some others. It's also very crowded
Food at the Sails for lunch was very average and expensive
9.2
Luiz
Wonderful
young couple
01-12-2015
Pros: Everything
Cons: The beach of the hotel was just ok, but that shouldn't make me choose another hotel in the island.
7.9
Tasha
Good
solo traveller
01-09-2015
Pros: Stayed there for my 40th with mom. Wanted luxury - the room and the grounds fit the bill. The room was nicely appointed including an comfy king sized bed that we melted in nightly and had a tough time leaving. The bathroom was gorgeous, spacious and modern -- all up my alley. The staff was friendly especially the staff in the club house.
The proximity to the St John's ferry was nice.
Cons: I don't think the special requests I made with my hotel reservation were acknowledged. I asked for a room with a double bed and mentioned that I was celebrating my 40th there. I thought both would have been mentioned at check-in. Neither were. To Bleuwater's credit, at least when I mentioned my bday they sent chocolates to my table.
The food. It didn't seem to align to the expectations I had of a Ritz Carlton in the Caribbean. It was just okay and not enough Caribbean inspired options. (Exceptions were the lobster mac and cheese and beet salad.) The ribs at Bleuwater were a little fatty. The presentation of my watermelon appetizer was a little underwhelming - the lettuce were wimpy and the watermelon wasn't uniformly crisp.
I didn't like that our keys were deactivated a half hour before checkout. We were granted a late checkout, but the phone was deactivated before we left the room which made it challenging to call for assistance with our bags.
10.0
Kapaluakat
Exceptional
review category group of friends
12-31-2014
Pros: Staff is very welcoming and treat you to arrival Rum Punch! Location on the beach is fantastic if you want to enjoy water sports, paddle boarding, snorkeling and more. The resort is about a 20 min. cab ride from Charlotte-Amalie which is nice on the other side of the island. You can be self contained at the resort or venture out to Red Hook town for a bite and shopping.
Cons: Some of the restaurants were under renovation at the time we visited so had limited choices, but this was a temporary issue, so not really a factor and caused us no problem.
8.3
Kenneth
Very Good
family with older children
12-01-2014
Pros: With the exception of 2 hostesses, our stay at The Ritz was really nice. From the Bell desk, to Housekeeping, Room Service, everyone was over and beyond accommodating. The grounds and the beach are kept beautifully. This was our first time to St. Thomas and would recommend The Ritz to anyone wanting to experience the island at it's best.
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