Hilton Garden Inn Reagan National Airport

AAA Inspector Rating
2020 Jefferson Davis Hwy
Arlington, VA 22202- Map It
Members save up to 10% and earn Honors points when booking AAA rates!
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath2.8
Public Areas2.8
ARATED
AAA Inspector Notes
This hotel is one block from Crystal City Metro station. Rooms have compact bathrooms and a king or two double beds. Airport transportation is available 6 a.m. until midnight. Room service is available from 5 p.m. Smoke free premises. 248 units. 8 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-395 exit 8C, 1.5 mi s of 14th St Bridge on US 1. Located in Crystal City area. 2020 Jefferson Davis Hwy 22202. Station: Crystal City.
AAA Benefit
Members save up to 10% and earn Honors points when booking AAA rates!
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, rental car service, airport transportation, area transportation-Crystal City Metro & shopping mall.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 822 guests
Showing reviews 1 - 5 of 50
2.6
Verified AAA Guest
Poor
Couple
05-24-2017
Terrible staff and management who deliberately delete reservations in order resell the rooms at a higher price.
Pros: Lobby had recently been renovated.
Cons: Hotel "lost" our reservation. We made the reservation over five months in advance. When we arrived, they couldn't find our reservation in the system and were very unhelpful in solving the problem. Ultimately, it was the hotel's fault, since the reservation was confirmed by AAA Travel/Booking.com and sent to the hotel. The hotel's excuse was that their name/brand had changed twice in the last six months and that some reservations had not been transferred over in the system. I find this hard to believe since when I booked the hotel five months ago, it specifically said that it was a Hilton Garden Inn. I specifically chose this hotel based on its name brand and compelling price. After almost two hours of speaking with customer service and the hotel staff, ultimately I never received a room from this hotel and was extremely frustrated when this was at no fault of my own. Strongly recommend avoiding this hotel. The staff mentioned that they have problems like this "all the time" which is very troubling.
10.0
Robelto
Exceptional
young couple
02-19-2018
Exceptional
Pros: Excellent service
Cons: Parking was not free for those staying at hotel
6.7
China
Pleasant
young couple
02-19-2018
Pleasant
Pros:
Cons: There was a lack of organization from the breakfast staff but I think it was because they may have been under staffed that morning . Also, the fire alarm went off at 9 in the morning , waking me up out of my sleep . My husband and I had to get dress and leave our room
9.6
Dangelo
Exceptional
review category group of friends
02-19-2018
Exceptional
Pros:
Cons:
6.7
Tony
Pleasant
review category group of friends
02-19-2018
Pleasant
Pros:
Cons:
Showing reviews 1 - 5 of 50