This hotel sets a comfy tone with a welcoming lobby accented by warm woods, a hearth, a cozy living-room feel and even a lending library that includes new titles for adults, kids and teens. The rooms are inviting, each featuring a 32-inch flat-panel TV and a large desk with a leather executive chair. Eighteen one-bedroom suites are offered with sleeper sofas in the large sitting room.
Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The staff went out of their way to make you comfortable. We had to have our room changed due to a plumbing issue, it was taken care of immediately. Breakfast was great, wonderful selection. The beds were very comfortable.
Cons: Nothing.
7.1
Amanda
Good
family with young children
09-06-2016
Pros: Front staff great!
Cons: Maids sucked!
5.4
Anonymous
Fair
solo traveller
09-01-2016
Pros:
Cons: Mattress hard / air condition load / bathroom old needing upgrade/ TV small remote didn't work well/ breakfast was nothing special/ hard to reach from the highway
5.4
Lucky
Fair
solo traveller
08-21-2016
Pros: Brenye at the front desk was super-nice.
Cons: No internet. Hair in bed and in shower. Dust everywhere.
6.7
Jillian
Pleasant
family with young children
07-25-2016
Pros: I liked the fact that I didn't have to go very far to get to my room or to breakfast. It was very convenient!!
Cons: The beds were not as comfortable and the showers were a bit moldy.
8.3
David
Very Good
young couple
07-21-2016
Pros: A great place for the price. Breakfast had a great variety!
Cons:
9.6
Erich
Exceptional
family with older children
07-10-2016
Pros: The room was super clean and the bed was very comfortable. I slept like a baby! Great value for the price. I'd stay there again!
Cons: Breakfast was good but a few more options would make it great. I would have liked more fresh fruit choices.
10.0
Kevin
Exceptional
mature couple
07-05-2016
Pros: The service was excellent, the night manager was fantastic, room was spotless with a comphy bed and pillows. Breakfast was good for a continental breakfast and the kitchen hostess was also hospitable and on top of things
Cons:
10.0
Kiyla
Exceptional
young couple
06-29-2016
Pros: Beds were clean and comfy. Room was spacious and clean pool and but tub were amazing. Breakfast was excellent. Loved the area and the staff. Didn't wanna leave because of how comfortable it was.
Cons: Nothing bad to say everything was simple easy and perfect
10.0
Edward
Exceptional
family with young children
06-22-2016
Pros: Amazing staff. My son left his game in the lobby. Manager went out his way until he found the game and returned it to us. Thank you again sir, you made my son so happy. Nice place to stay when in the Richmond area!
Cons:
9.6
Melody
Exceptional
solo traveller
06-16-2016
Pros:
Cons: Need better sign outside. Very difficult to locate!
8.8
Tammy
Excellent
mature couple
06-14-2016
Pros: Desk clerks & manager very pleasant. Room nice and clean but only views are of parking lots. Breakfast free, waffles & cereal fine, weird looking "egg patties" a pass. Didn't have time to use indoor pool.
Cons: Hidden behind Days Inn. Entrance is poorly marked. Miss it and find it's very difficult to turn around. GPS took us back to I-95, loop around exit to come back for another try. Heavily congested area.
9.6
James
Exceptional
family with young children
06-07-2016
Pros: Loved the breakfast...loved the handicap accessibility..loved the staff...jucuzzi was awesome. good pool hours...loved my room location...great home away from home feeling to the place...Kids and hubby enjoyed the cookies...ease of check in and check out were definitely a plus
Cons: I struggled with the entrance, wish it were marked better and closer to the edge.
10.0
Kay
Exceptional
mature couple
05-31-2016
Pros: People at the desk were extremely accomodating when we needed to check in a little early.
Cons:
8.8
Michael
Excellent
solo traveller
05-31-2016
Pros: The staff was very friendly and my room was clean and very comfortable. Of course the cookies at the check in desk were a nice touch. Bed was very comfortable and was able to sleep right away
Cons: The hallways were dated and had a strong musty smell to them. Made me walk to my room faster to not have to smell it. It was also very loud..there was a large group outside drinking and being loud
7.9
Gregory
Good
review category group of friends
05-17-2016
Pros: Great area to stay. We were travling to Richmond for a Forestry Show and this worked out great.
Cons: Pool was not as clean as I would have like to have seen. Kids running up and down the halls at night.
8.8
Jennifer
Excellent
family with young children
05-15-2016
Pros: Overall the hotel is great! Most friendly staff and comfortable beds. Great steak house across the street.
Cons: The only complaint I have is there was a little mold in the shower grout.
9.6
Joseph
Exceptional
solo traveller
05-12-2016
Pros: Everything was great.
Cons: Everything was great.
8.8
Satisfied
Excellent
mature couple
04-25-2016
Pros: Spacious room and storage areas. The public areas as well as the room was clean and tidy.
Cons: Bed was harder than we prefer.
9.2
Melody
Wonderful
solo traveller
04-17-2016
Pros:
Cons: Better signage. Had a very difficult time finding the correct parking lot.
10.0
Tim
Exceptional
solo traveller
04-14-2016
Pros: customer service was excellent when making reservations.
Cons:
9.6
Linda
Exceptional
solo traveller
04-13-2016
Pros: Staff were so friendly. Breakfast was delicious. The clerk even printed directions for me and gave me phone number on a card in case i got lost.
Cons: Was hard to find.
7.9
Karen
Good
family with young children
04-06-2016
Pros: The hotel was nice with a friendly staff! The hotel is also in a great location...surrounded by restaurants
Cons: The Wifi should be updated.
9.0
Peter
Wonderful
Family with Young Children
03-31-2016
Pros: Hotel is one of our favorites when we travel to visit family in colonial heights. Close to I 95 exit. Plenty of restaurants & shopping nearby Great breakfast buffet with Waffles!!! Graf coffee and don't forget the cookies at the front desk!
Cons: All good
7.5
Kristen
Good
young couple
03-25-2016
Pros: The check out and check in process went smoothly
Cons: The bathroom wasn't really clean. Mold in some places and it made loud thumping noises when another room used their shower.
9.6
Shelley
Exceptional
review category group of friends
03-25-2016
Pros: The staff was extremely friendly and accommodating! Made us feel welcome from the time we first walked in the door!
Cons: It was a little difficult to find the actual entrance to this hotel because it's hidden behind 2-3 other businesses' entrances.
9.0
Steve
Wonderful
Business Traveler
03-20-2016
Pros: very neat can clean - professional
Cons:
10.0
Lucien
Exceptional
mature couple
03-03-2016
Pros: The bed was amazingly comfortable. the breakfast hit the spot the next morning. I will highly recommend this hotel to anyone.
Cons: can't seem to find anything wrong sorry.
5.8
Tequila
Okay
family with young children
02-24-2016
Pros: Indoor pool and location
Cons: Didn't get the room I booked
3.3
Tomesha
Poor
family with young children
02-02-2016
Pros: There were bugs in tge bed and tge sofabed. Tge sheets were also not clean. Tge front desk gave me a new room but it was hard getting comfortable after having bugs crawl on you.
Cons: Room was not clean
8.8
Jean
Excellent
family with young children
01-06-2016
Pros: Mary and Brittany at the front desk was very helpful and patient. Mary worked efficiently by herself despite the small set backs that kept guest waiting (i.e. guest card reader not working properly).
Cons: Not enough pillows and clean wash towels.
Saturday's breakfast was not ready on time. What looked like eggs were cold, the wait was long to get more out and there wasn't any meat .(i.e. Bacon, ham etc)
10.0
Verified Hotel Guest
Exceptional
12-29-2015
Pros: The staff was pretty friendly and in a festive mood
Cons: Yes when I needed to have a late check out the front desk person was very slow about it
7.5
Dana
Good
solo traveller
12-22-2015
Pros: Quiet and close to highway and desk clerk was nice
Cons: Bathroom a bit dated
10.0
Wendy
Exceptional
mature couple
12-19-2015
Pros: Very friendly staff, clean & comfortable room. Love those cookies, it's a touch of home!
Cons:
6.7
Eliezer
Pleasant
mature couple
12-02-2015
Pros: the front desk staff, very good
Cons: Building getting old, did not get my room maid service
8.3
Johanna
Very Good
mature couple
11-30-2015
Pros: We really like the receptionists
Cons: Could hear the baby in the room next door
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
11-22-2015
Pros: Location, pool, hot tub, and staff.
Cons: N/A
9.2
Mary
Wonderful
family with older children
11-18-2015
Pros: Great staff. Great hotel.
Cons: Entrance needs redesigned.
5.5
Uwe
Okay
mature couple
11-10-2015
Pros:
Cons: The room wasn't clean, there were crumbs on the floor, chair, etc. I don't think it had been vacuumed.
9.2
Kathleen
Wonderful
mature couple
11-04-2015
Pros: The staff where very helpful. It was a nice place, but hard to find at night.
Cons: It just happens that a baseball/softball teams where on our floor, and they were a little rowdy.
10.0
Sherri
Exceptional
review category group of friends
10-20-2015
Pros: All the staff was pleasant.
Cons:
10.0
James
Exceptional
mature couple
10-12-2015
Pros: excellent breakfast, very nice and helpful staff, especially member who took care of morning meal
Cons:
9.6
Anonymous
Exceptional
mature couple
10-06-2015
Pros: Property is well kept, facilities are very good and breakfast is filling.
Cons: The hotel is almost hidden from the street behind a Day's Inn
10.0
Verified Hotel Guest
Exceptional
10-05-2015
Very nice country friendly clean place
Pros: The clean rooms and the heated indoor swimming pool
Cons: They turned the heat in the pool on too late
10.0
Samanthia
Exceptional
family with older children
10-03-2015
Pros: Very nice place to stay..a little pricy ..but good
Cons: Nothing
5.0
John
Fair
Solo Traveler
10-02-2015
Pros: Friendly, courteous staff
Cons: The room had musty smell, what one typically thinks of as old and damp (over years) carpet. Heavy enough to notice the entire time in room.
9.6
Dcr
Exceptional
mature couple
09-23-2015
Pros: Staff was extremely friendly and room was very clean.
Cons: Entry into Country Inn and Suites is bit difficult when traveling towards 95.
8.3
Donna
Very Good
solo traveller
09-13-2015
Pros:
Cons: Breakfast was a huge disappointment, coffee cold, most items gone.
5.0
Verified Hotel Guest
Fair
Family with Young Children
09-07-2015
Pros: Location
Cons: Poor service
7.5
Larry
Good
mature couple
08-25-2015
Pros: Check in associate was very helpful and pleasant.
Cons: Breakfast was dismal. Food was not that tasty and there didn't seem to be anyone in charge. Also, while bathroom was clean, someone left bar of used soap in soap dish.
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