This hotel sets a comfy tone with a welcoming lobby accented by warm woods, a hearth, a cozy living-room feel and even a lending library that includes new titles for adults, kids and teens. The rooms are inviting, each featuring a 32-inch flat-panel TV and a large desk with a leather executive chair. Eighteen one-bedroom suites are offered with sleeper sofas in the large sitting room.
Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).
Hotel was clean but property smelled musty throughout. Check in staff was pleasant but if you have a problem good luck getting it resolved.
Pros: Room was clean and bed was comfortable
Cons: Had very noisy neighbors with several young children under the age of 10. They allowed their children to run wild way past midnight. For example, they were jumping from the bed to the floor, screaming, slamming doors, running up and down the hallway outside of my room, and several other things. My husband and I called the front desk three times to report this. Needless to say we got very little sleep. We checked out after only spending one night of the two we had scheduled. When we informed the manager of this the next morning, he didn't seem to care. We will never stay at this property again.
2.0
Verified Hotel Guest
Poor
Business Traveler
10-20-2017
Pros: the room was a decent size. free breakfast was okay.
Cons: front desk attendant was asleep when i tried to check in at 1am. Waited for over 5 min for her. Receipt at check out had odd credit card on it- I had no idea what it was. front desk person said she was new and couldn't help. hotel was hard to get to
10.0
Vera
Exceptional
10-20-2017
Pros: Everything! From the spacious room to the delicious breakfast served each morning; the friendly services provided and the comfy homestyle treatment really was welcoming. I stayed an extra night because of it.
Cons: Not a thing!
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: We loved the friendliness and the cleanliness and the hot tub and the indoor swimming pool this was a very good experience with this hotel chain.ðŸ‘ÂðŸ‘ÂðŸ˜â€
Cons: No nothing wrong very clean very friendly.
9.0
Peter
Wonderful
Family with Young Children
10-20-2017
Pros: Hotel is one of our favorites when we travel to visit family in colonial heights. Close to I 95 exit. Plenty of restaurants & shopping nearby Great breakfast buffet with Waffles!!! Graf coffee and don't forget the cookies at the front desk!
Cons: All good
6.0
Steve
Pleasant
10-20-2017
Pros: The staff was really good.
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-20-2017
Pros: Nice Hotel and Staff, good location.
Cons:
10.0
Dawn
Exceptional
Family with Teens
10-20-2017
Pros: I don't know any one thing. The room was great, as was breakfast, the staff was very friendly, and the price was right, and all for a hotel not too far from where we needed to be. It was a good stay. I only wish I could've stayed longer to enjoy more.
Cons: Just that breakfast didn't start until 7am on Sunday, but I know that's an industry-wide norm. It's just not convenient for folks who have to get up and go, though the counter lady did say we could ask for a breakfast to-go bag, we just didn't.
10.0
James
Exceptional
10-20-2017
Pros:
Cons: EARLY MORNING BREAKFAST / WAFFLES !
10.0
Percy
Exceptional
Traveling as Couple
10-20-2017
Pros: I like the location and the staff was friendly and cooperative.
Cons: No. There was nothing we did not like.
10.0
Kim
Exceptional
Group Traveler
10-20-2017
Pros: Clean and friendly
Cons:
7.0
Verified Hotel Guest
Good
10-20-2017
Pros: Friendly, convenient to highway
Cons: a bit worn
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: The breakfast was good and the pool and hot tub were a good temperature.
Cons: The entrance is a little confusing because you see the hotel before the actual entrance to it.
8.0
Erin
Very Good
Traveling as Couple
10-20-2017
Pros: The gentleman at the desk who checked us in was very friendly! He made an excellent first impression! The room was clean, bed was comfortable and complimentary breakfast was better than most!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Convenience of room to stairs and lobby, breakfast
Cons: Hotel was great. Getting in and out to the main road was difficult at times.
9.0
Benjamin
Wonderful
10-20-2017
Pros: Friendly, helpful staff.
Cons:
8.0
Om
Very Good
Solo Traveler
10-20-2017
Pros: Very nice hotel for a traveler to meet the basic needs. Continental breakfast was much better than the one you get from other similar hotels. I was particularly impressed with the service provided by the dining room attendant when needed.
Cons: None
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-20-2017
Pros: Staff was very nice, and hotel was conveniently located to restaurant and retail shops.
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
10-20-2017
Pros: The room was clean and quiet. There was places to eat nearby. Chester is Chester. This location was geared to families with "check the box" business requirements. Free internet.
Cons: You need to relocate the smoking area away from the front door. You also need to allow professionals to check out at 2:00 PM. Otherwise, the hotel was good.
7.0
Linda
Good
Business Traveler
10-20-2017
Pros: Perfect location. Close to everything. Coffee always available. the breakfast area was clean and a lot of choices were available.
Cons: I felt like the pool wasn't clean enough. May be just me, but I didn't get in. Someone (probably) kids beat on our door quite a few times the second night of our stay. Eventually I realized they were just messing around.
5.0
Verified Hotel Guest
Fair
Solo Traveler
10-20-2017
Pros:
Cons: Was at best a 2 1/2 star hotel
9.0
Kevin
Wonderful
10-20-2017
Pros: Hotel was clean. Good location.
Cons: Hotel is being renovated. Furniture was stacked up in the lobby and down the hall. Wished, I would have known that before I booked my room.
9.0
Verified Hotel Guest
Wonderful
10-20-2017
Pros: Everyone was friendly and very accommodating. Loved the location for its convenience to everything. The rooms were very nice and clean.
Cons: They were in the process of renovating the rooms, so there was furniture all over the lobby and entrance. The entrance to the hotel off the road was a little difficult to see because there were so many businesses and signs.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-20-2017
Pros: Although the hotel was being updated when we stayed there, we were put in a newly renovated room which was a real treat. The hot breakfast was good. We like the location being right off the highway. The receptionist was exceptionally friendly and helpful.
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
10-20-2017
Pros: The breakfast was awesome! The staff was great.
Cons: You could hear everything that was going on around your room, the walls seemed to be paper thin, and I could hear the people in the room above me walking around.
7.0
Jane
Good
Business Traveler
10-20-2017
Pros: It is close to interstate highway and close to restaurants.
Cons: The breakfast is not the best. Free breakfasts are generally so so and this one is on the lower end of so so.
8.0
Kelly
Very Good
Business Traveler
10-20-2017
Pros: Clean
Cons: No
10.0
Anonymous
Exceptional
solo traveller
10-18-2017
My stay each week is...
Pros: Everything is really great. Look forward to staying here again. Just wish there was a corporate discount with my agency
Cons:
10.0
Frankie
Exceptional
young couple
10-15-2017
Exceptional
Pros:
Cons:
10.0
Dee
Exceptional
family with young children
10-11-2017
Great time
Pros: The hours the pool was open.
Cons: Had difficulty with WiFi. Kids & tablets.
5.0
Rosemarie
Fair
young couple
09-28-2017
Passable
Pros: Easy access
Cons: Room had bed bugs. Caused my son to break out in hives
9.2
Andrea
Wonderful
family with young children
09-28-2017
Comfortable
Pros: Lots of choices but also very crowded
Cons: We smelled marijuana on our floor very strongly
7.1
Jindong
Good
family with young children
09-27-2017
Good
Pros:
Cons:
10.0
Serkan
Exceptional
young couple
09-23-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
family with young children
09-14-2017
Horrible! Pool is dirty &...
Pros: There were roaches, stunk, mold covered air conditioner that they knew about. It took us getting extremely sick before they did anything.
Cons: No pool towels. Pool was dirty. Milky water. No chlorine. Roaches. Stunk.
10.0
Luis
Exceptional
solo traveller
09-10-2017
It was great service. Definitely...
Pros: Everything was clean
Cons: Maybe location is a little confusing to get there
9.6
Stephen
Exceptional
young couple
09-09-2017
Great place to stay when...
Pros: Convenient to I-95.
Cons: Nothing.
10.0
Nicole
Exceptional
family with young children
09-08-2017
Overall well pleased
Pros:
Cons:
7.5
Nancy
Good
family with young children
09-08-2017
excellent value for being so...
Pros: well, I was disappointed to have to sleep on the chair. I traveled with two teenage boys, 20 and 17 and there were two queen? beds. I told the clerk and hoped he'd bring a cot, he brought me a mattress pad ?!@
Cons: I loved the closeness to everything for the price. You can drive to the beach or the zoo, restaurants or shops, all close by, everything you need is there
4.2
Eyal
Disappointing
family with young children
09-05-2017
Disappointing
Pros:
Cons: The place is under renovation
9.2
Mpb
Wonderful
young couple
08-30-2017
A good, positive experience.
Pros: The place was modern, clean and efficiently run.
Cons: Nothing
9.6
Wilfredo
Exceptional
family with young children
08-25-2017
Exceptional
Pros:
Cons:
9.2
Michael
Wonderful
young couple
08-24-2017
Superb
Pros:
Cons:
9.6
Michael
Exceptional
young couple
08-24-2017
Exceptional
Pros:
Cons:
7.1
Frank
Good
solo traveller
08-23-2017
Good
Pros:
Cons:
7.5
Antonio
Good
solo traveller
08-22-2017
Good
Pros: It was clean
Cons: N/A
6.3
Anonymous
Pleasant
family with young children
08-21-2017
Pleasant
Pros:
Cons:
5.0
Londyne
Fair
family with young children
08-21-2017
Never stay again, they have...
Pros: Clean
Cons: Housekeeping stole money out my purse i left in my room when i went to load my car
10.0
Auttwon
Exceptional
solo traveller
08-20-2017
Exceptional
Pros:
Cons:
10.0
James
Exceptional
young couple
08-14-2017
Exceptional
Pros: The entire experience was fine. Breakfast could start earlier than 7:00 am
Cons: One bed was too close to wall. Hard to walk next to it
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