Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
AAA Inspector Notes
This small hotel sits midway between downtown Richmond and Petersburg and offers some larger rooms with sleeper sofas.
Smoke free premises. 55 units. 3 stories, interior corridors. Accessibility (Call).
Cons: I have stayed there a few nights a week for a couple of months and something has changed in the last month and it has gone down hill bad in all areas while going up in price. Better traveling fifteen minutes to get better for less.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Absolutely nothing
Cons: Dirty rooms. Front desk cancels reservation and takes hours to check me in
9.0
Anonymous
Wonderful
08-11-2017
Pros: Renovations being done during my stay. Staff friendly and helpful. Very clean room and bathroom. Beds and pillows were clean and comfortable. Fridge microwave and TV were convenient.
Cons: Had to ask for towels because didn't have any in room.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location and pet friendly
Cons: No cold water in shower, water scalding hot
5.4
Anonymous
Fair
08-14-2017
uneventful, no serious complaints.
Pros: Bed comfortable, excellent pillows. Elevator.
Cons: Did not have a swimming pool, vending and Ice locations, I was on 3rd floor, had to go to 1st for ice. There weren't any vending machines. on the last day, I discovered that they had a snack counter and ammenities for sale but it was sort of hidden. The desk clerk should have shared this info upon arrival.
5.0
Anonymous
Fair
07-24-2017
Pictures on website are decieving!
Pros: Room size was spacious!
Cons: Carpets in hallway need to be vaccumed daily, beds were hard and the bed linens and towels/wash cloths had yellow stains on them!!! Breakfast was minimal with very few choices. No vending machines, limited stock of drinks and snacks sold in available pantry.
6.7
Anonymous
Pleasant
07-04-2017
Mold
Pros: Room was a nice seize
Cons: Smelled like mold
7.5
Anonymous
Good
07-03-2017
Good
Pros: Staff
Cons: The staff was great!! Easy to find.
7.5
Anonymous
Good
06-12-2017
Nice value for cost, slight...
Pros: Staff was friendly and helpful. Breakfast was good.
Pet friendly
Cons: Keep breakfast bar stocked better.
Clean staircase
Deodorize staircase
Trash was full in front of main entrance
9.2
Anonymous
Wonderful
05-17-2017
Nice clean pet friendly hotel...
Pros: Great value, clean, pet friendly, decent breakfast and very friendly staff.
Cons: The location isn't the greatest but I would definitely stay there again.
8.8
Anonymous
Excellent
04-24-2017
OK for one night
Pros:
Cons: Lack of in the bathroom. No shampoo, no shower cap, no body lotion,
2.5
Anonymous
Poor
04-05-2017
Very poor
Pros:
Cons: Very dirty! Gross
9.6
Anonymous
Exceptional
03-23-2017
Like always, awesome stay.
Pros: Beds are comfortable​, good breakfast, clean.
Cons:
9.6
Anonymous
Exceptional
03-14-2017
I had a wonderful stay.
Pros:
Cons: It was cold out side.lol
8.3
Anonymous
Very Good
02-24-2017
Nice place tor a short...
Pros: Everything was pretty nice for my stay. Definitely a good place to go for a good price, for a short trip.
Cons: The workout facilities weren't as updated as I thought. They didn't not accommodate for my partners weight. The tub in my bedroom wasn't as clean as I thought it would be. Breakfast should accommodate for those who areeither allergic/ have a religious restraint towards pork.
10.0
Anonymous
Exceptional
02-05-2017
Clean room, Great staff, would...
Pros: The staff was very friendly and helpful from the front desk right do to the maintenance people.Breakfast was good,simple but very adequate with good choices and was kept clean and well stocked by the staff.Room was clean and comfy.
Cons: The pictures show a newly renovated facility and for the most part it was, but in my room was just old items painted over,toilet seat,bath tub and painting was shoddy and calking was sloppy and not cleaned up very well.
10.0
Anonymous
Exceptional
01-27-2017
Exceptional
Pros: Very knowledgeable and we appreciate all the assistance
Cons:
7.9
Anonymous
Good
01-11-2017
Nice and comfortable hotel
Pros: Big room with two queen beds and a sofa - which was excellent for our group! Everything clean, working and comfortable! Cozy breakfast room with fair selection.
Cons: Nothing to complain about.
5.0
Anonymous
Fair
01-02-2017
:( sorry stay
Pros:
Cons: The first room we were put in had dirty linen and towels in the bathtub The second room we was in there was a pile of hair underneath the sink and we had no hot water in the shower it smelled like wet dog. :( The water was warm at first and after a minute or two it got cold. We had 2 kids and they complained the whole time. However the clerk that checked us in was very friendly but we will not be staying at this hotel again.
8.3
Anonymous
Very Good
12-25-2016
Very good
Pros: I liked the eagerness to please and great local info from clerk at desk.
Cons: I didn't like that I had to wait 15 to get checked in. However, young man running front desk had a guest locked out of their room whom they were assisting. Also, despite signage saying there will be a $250 fine for smoking in rooms, my room smelled like an ash tray.
10.0
Anonymous
Exceptional
12-23-2016
Great value for money
Pros: People were great. Breakfast was good.
Cons:
10.0
Anonymous
Exceptional
11-28-2016
Happy staff made for happy...
Pros: Front desk was attentive and called about 30 minutes later after check in to make sure I was happy
Cons:
9.2
Anonymous
Wonderful
10-31-2016
Good for the value. Still...
Pros: Very nice room. Clean and neat and convenient. Renovation seemed to be a good job. Liked new floor tile in bath and entry to room. Nice size closet.
Cons: Breakfast at 6:00 am on Sunday would have been nice. Bathtub needs grab bars. Dogs Barking in hallway during night. Room above ours had foot stomping during night.
4.2
Anonymous
Disappointing
10-24-2016
The hotel was a huge...
Pros: Howard at the front desk was very friendly and polite. Apologized for the issue of having roaches in the room.
Cons: Roaches and other bugs in the rooms. There was no like on the guest bathroom in the lobby.
5.0
Anonymous
Fair
10-07-2016
Passable
Pros:
Cons: There was cockroaches infested, some of the staff was rude, and we stayed 2 nights refunded for one night but took 3 weeks to receive it!!
7.5
Anonymous
Good
09-19-2016
Great
Pros: Staff was friendly and helpful. The rooms were clean and beds were comfortable. Free breakfast was more than just bagels and coffiee. Nice little area outside for our pets.
Cons: I had a problem with the shower curtain. It kept sliding and would not stay closed and caused a water mess.
5.8
Anonymous
Okay
09-15-2016
Okay
Pros:
Cons: Room smelled like cigarette smoke.
5.4
Anonymous
Fair
09-09-2016
Won't be staying in a...
Pros:
Cons: The odor of the cleaning products to mask the smell of previous pets in the room became overwhelming throughout the night, causing breathing problems and a sore throat.
6.7
Anonymous
Pleasant
08-21-2016
Needs improvement before I would...
Pros: Good location right off rt. 95, room had 2 queen beds, clean linen and towels, and was located on the ground floor near the rear exit to walk our dog. All the staff was friendly and helpful. Due to our complaints, we did get some compensation with additional points for our 1-night stay.
Cons: Trash dumpster right outside of rear exit had bad smell, crawling bugs, refuge on the ground around dumpster. I complained to front desk. In addition, our room door was defective because it wouldn't engage the safety bolt, so I told the clerk at the front desk and she offered to change our room but we didn't want to move.
Shower curtain barely cover the length to the top of the tub; had to be very careful with it, so it won't spray water on the floor.
7.1
Anonymous
Good
07-25-2016
Good
Pros: It was a pretty good place to stay, they were under renovation so things were a little discombobulated in some areas. Overall I have always had good experiences with La Quinta and I would visit again.
Cons: I did not like that smoking rooms were next to non-smoking rooms, that kind of defeats the purpose of having a non-smoking room.
4.6
Anonymous
Disappointing
07-18-2016
Disappointing
Pros:
Cons: Room was never cleaned and no fresh towel. Would not recommend!
9.2
Anonymous
Wonderful
05-03-2016
very pleased
Pros: clean,new good breakfast
Cons: under renovation
10.0
Anonymous
Exceptional
04-01-2016
Ecellent accomodations and staff.
Pros: This place was under renovation and our room was not ready. mSo they upgraded us without a fuss.
Cons:
5.0
Anonymous
Fair
12-22-2015
Fair - in need of...
Pros: Staff friendly and room clean
Cons: Seriously in need of an update. Lots of cracked and/ or broken tiles, grout, etc. wifi not possible to connect to in room. All looks very used and tacky. Serious competition from upgraded Red Roofs.
9.6
Anonymous
Exceptional
11-24-2015
Quick visit to Richmond
Pros: The room was very clean and comfortable! The pillows were awesome, nice and firm!
Cons: The walls seem to be very thin. I could hear the television in the room next me very clearly as well as the people talking. Additionally the water pipes were very noisy periodically.
6.7
Anonymous
Pleasant
11-18-2015
Pleasant
Pros:
Cons: Ants all over the area where food was
9.6
Anonymous
Exceptional
11-18-2015
Exceptional
Pros: The staff was very polite and helpful which was great considering that we came in rather late. Breakfast was tasty and the room was clean and comfortable.
Cons:
7.5
Anonymous
Good
10-25-2015
Good
Pros: Breakfast.
Cons: The bathtub didn't drain. Complains were made about my dog barking but its supposed yo be a pet friendly hotel.
5.0
Anonymous
Fair
09-29-2015
Ummm, will not return.
Pros: The beds are comfy and the breakfast tasty with many choices.
Cons: The overall disrepair of the facility. AND, the mildew smell in the room. TV was broken.
7.5
Anonymous
Good
09-29-2015
Thumbs up
Pros: Colors of the walls inside the room
Cons: The room smelt funny
5.4
Anonymous
Fair
09-27-2015
Passable
Pros:
Cons: Bug on floor in room, place not very clean and up to date!
7.5
Anonymous
Good
09-09-2015
Good
Pros: Everything was good. The hotel staff are very friendly.
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