Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The well-appointed guest rooms have a good-size desk with both an ergonomic chair and a comfortable easy chair. Room service is available 5 p.m.-10 p.m. A market offers snacks and limited sundries. Work out in the exercise room with a few cardio machines and free weights. The pool is open 7 a.m. -11 p.m.; no lifeguard is on duty.
Smoke free premises. 149 units. 5 stories, interior corridors. Accessibility (Call).
I-66 exit 57B, 1 mi w on US 50. Located near a shopping mall. 3950 Fair Ridge Dr 22033.
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Eco Certification
The Virginia Green Lodging Program recognizes hotels, resorts and other lodging facilities that have taken steps to reduce their impact on the environment.
valet and coin laundry, area transportation-within 3 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 111 guests
Showing reviews 1 - 5 of 50
10.0
Nancy
Exceptional
Solo Traveler
09-15-2017
Pros: modern, clean, quiet room with many amenities; all staff were very friendly and polite
Cons: only complaint is that the heater was a little noisy
8.0
Richard
Very Good
09-15-2017
Pros: Clean rooms and good location.
Cons: Some smoke smell in bathroom. The hotel is undergoing lobby remodeling and some facilities were not available.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-15-2017
Pros: Nice staff, clean room, simple check in and out.
Cons:
6.0
Timothy
Pleasant
Family with Young Children
09-15-2017
Pros: Clean, reasonably priced hotel within 30 minutes of Washington.
Cons: Two days in a row, did not receive wake-up call. Very important if you're on a schedule.
9.0
Terrilee
Wonderful
Solo Traveler
09-15-2017
Pros: Customer service at this hotel was the best. I have not experienced customer service like this in a long time. Location is good too.
Cons: No free breakfast.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: Clean and friendly environment. Friendly staff made you feel at home
Cons:
5.0
Terrilee
Fair
Solo Traveler
09-15-2017
Pros: Fairly convenient location and restaurants near by. Hot cider in the evening. Microwave and small refrigerator in room. Good channel selection.
Cons: For whatever reason, the customer service during my one night stay was horrible. I had to ask for another room, too. No free breakfast.
10.0
Barbara
Exceptional
Senior Traveler
09-15-2017
Pros: Size of the room; swimming pool that's open 7-11pm; jacuzzi; attentive and accommodating staff; ample parking
Cons:
6.0
Jagdip
Pleasant
Family with Young Children
09-15-2017
Pros:
Cons: No fridge in the room.
8.0
James
Very Good
Family with Young Children
09-15-2017
Pros: Clean and comfortable.
Cons:
8.0
Khamel
Very Good
Traveling as Couple
09-15-2017
Pros: Location
Cons: fitness and pool are very small
10.0
Erik
Exceptional
Traveling as Couple
09-15-2017
Pros: Great lobby, friendly staff, clean rooms. Food is available to order most of the day. Stopped here on a whim and it was well worth it.
Cons: The Parking lot had very tight spaces.
10.0
Stephen
Exceptional
Business Traveler
09-15-2017
Pros: Newly refurbished. Just great in every aspect. Really great value.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
09-15-2017
Pros: Loved the location. Room was comfortable. The staff was very attentive.
Cons:
6.0
Claudia
Pleasant
Senior Traveler
09-15-2017
Pros: The staff was excellent
Cons: Dated furniture, bedding and electronics
10.0
Delores
Exceptional
09-15-2017
Pros: Really good
Cons: Didn't realize the buffet cost but it was alright.
10.0
Michael
Exceptional
Business Traveler
09-15-2017
Pros: The cleanliness and the staff
Cons: Not at all everything was exceptional.
9.0
Michael
Wonderful
Traveling as Couple
09-15-2017
Pros: Staff was excellent
Cons: Location could have been better but price was good
10.0
Sharon
Exceptional
09-15-2017
Pros: Spacious room, friendly staff. Hubby loved the cookies in the lobby.
Cons: Very limited counter space around the sink and there was not a separate toilet area.
10.0
Jessica
Exceptional
Traveling as Couple
09-15-2017
Pros: When we arrived the hotel was great. Check in was easy, room was clean and very comfortable. Hotel is located near many shops, restaurants, etc. Very pleased!
Cons: Nothing.
10.0
Bree
Exceptional
Family with Young Children
09-15-2017
Pros: Kids loved the indoor pool
Cons: Maid service didn't show up until late in the afternoon once we were already back from our trip into D.C. and the hot tub was not working
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: Modern clean rooms. Outside patio area was nice as well
Cons: N/a
9.0
Verified Hotel Guest
Wonderful
Business Traveler
09-15-2017
Pros: The staff are awesome!
Cons:
9.2
William
Wonderful
young couple
08-11-2017
Superb
Pros: yes
Cons:
9.6
Beth
Exceptional
young couple
07-24-2017
Exceptional
Pros:
Cons: "Pending" charges that take forever to come off
8.3
William
Very Good
young couple
06-30-2017
Friendly staff makes stay worthwhile
Pros: Staff was friendly and accommodating. Room was well kept.
Cons: Breakfast food not very good. Expensive for food and drink.
9.6
Jessie
Exceptional
family with young children
06-27-2017
Excellent Customer Service! Loved it!
Pros: Ambience and Warm Customer service!
Cons:
7.5
Angelique
Good
young couple
05-14-2017
Hilton vacation in Fairfax County
Pros: The location was great.
Cons: Our room was across from the ice machine which constantly made noise even when not in use. I was also told the breakfast buffet was complimentary which was untrue as I was yelled at by staff when filling a plate.
10.0
Lou
Exceptional
family with young children
04-30-2017
Exceptional
Pros: Excellent attention to detail and very convenient location.
Cons: nothing
9.2
Dania
Wonderful
family with young children
04-12-2017
Great! Staff were nice and...
Pros: Room was extra clean and they had even taken a step up and folded our sleeping clothes that we left in the bed. Location is within walking distance to a cut little morning bakery if you don't want the hotel breakfast, a nail salon and a grocery store.
Cons:
8.3
Peter
Very Good
young couple
03-20-2017
very pleasent stay.
Pros: did not eat in beds were ok
Cons: reel cups in the room for microwaving hot drinks
10.0
Laura
Exceptional
solo traveller
03-19-2017
Exceptional
Pros: Luis at the bar/ restaurant was super nice and accommodating.
Cons:
10.0
Denise
Exceptional
solo traveller
03-16-2017
Exceptional
Pros: Decor is sharp
Cons:
9.2
Laura
Wonderful
young couple
03-13-2017
I'd stay here again
Pros:
Cons: Pillows too soft but staff sent New one which was better
10.0
Jackie
Exceptional
solo traveller
02-08-2017
Glad we found you on...
Pros:
Cons: Mattress was a little bit too firm for us.
9.6
Ed
Exceptional
solo traveller
02-01-2017
Great hotel . . ....
Pros: Breakfast not included. Bad idea.
Cons: Breakfast not included.
9.6
Haley
Exceptional
family with young children
11-13-2016
Exceptional
Pros: I enjoyed how clean the hotel was .
Cons:
8.3
Hajar
Very Good
family with young children
11-12-2016
Very good
Pros: Staff are amazing
Cons: Decore is a little bit old.
8.8
Diane
Excellent
young couple
11-04-2016
Very nice
Pros: Every thing was very nice
Cons:
10.0
Suzanna
Exceptional
solo traveller
10-17-2016
Excellent Service - Couldn't ask...
Pros: The staff was wonderful, the coffee in the morning was an extra bonus.
Cons: That I couldn't smoke in my room (lol)
7.9
Andrew
Good
solo traveller
10-14-2016
Great location and clean rooms!
Pros: I absolutely loved the location. I work at a hospital in downtown dc andI get there via the Vienna metro station. It is literally minutes away.The drive is a breeze (for the most part). I also really liked thatHarris Teeter and the corner bakery were right across the street. I wasable to park my car at the hotel and walk over to the bakery and havebreakfast after working 12 hours on night shift at the hospital. Theconvenience of Harris Teeter was nice as well because I had forgotten topack a few toiletry items for my stay. They also have a hair cuttery andpizza cafe in the same shopping center. I personally appreciate havingamenities like that so close to my hotel. Also, Fair Oaks Mall isrelatively close. The value of the Hilton Garden Inn was fantastic givenits location to the metro and shopping center. There was also free wifi.My room was cleaned every afternoon as I was leaving for work. Thehousekeeping staff was remarkable and very polite. They greeted me everymorning with a smile as I walked down the hall to my room exhausted. Andthey made sure I had a new black tea k cup re stocked in my room.I'm not really a coffee drinker. Overall, amenities were great,location was great, staff (housekeeping) was great. I'd most likelystay again!
Cons: The management staff was rude and unprofessional. I booked throughbooking.com. I received a notice from American Express that the hotelhad booked 300+ additional dollars to my card. Concerned, I called downto the desk and the lady working the desk was zero help and told me thatthe price I was going to be charged was the price with the 300 dollarsadded to it. I sternly told her I would be paying for the reservation Ibooked through the website. After having to pull up my reservation shewas still argumentative with me. Eventually we spoke with the gm and hesaid to honor my reservation that apparently there was a glitch in thesystem and I got my room much cheaper than most. Isn't that thewhole idea using sites like booking and Expedia? Also, I work nightshift at a hospital and asked for an early check in after my first nightat work. The man yelled at me on the phone telling me there was nothinghe could do to accommodate me. I told him I spoke to a young lady thenight before as I was traveling into the city for work. I explained Iwould need to check in around 10-11 if possible. Rudely told me no. Ithen asked to speak with a supervisor and yelled into the phone and saidto me "I am the SUPERVISOR". I then hung up the phone and madesure my presence was known downstairs. I am a healthcare professionaland consider my job a customer service job as well working with mypatients. I expect to be treated with dignity and respect as that is howI treat others. I don't think my request to check in early shouldhave been such an issue. In the end, I waited at the corner bakery aftermy shift hoping I would receive a phone call telling me my room wasready. As I sat in the booth at the bakery and began to doze off on mylaptop I hear my phone ring at 10:57am. It was a nice lady letting meknow my room was available.
7.1
Amin
Good
family with young children
10-09-2016
Very poor welcoming attitude from...
Pros: Very well welcoming attitude found on reception staffs.
Cons: Breakfast areas staffs are older age. They were both of them alwasysbbusy on Internet browsing on mobile. Less attention on to the guest. Poor welcoming attitude.
8.8
Daniel
Excellent
family with young children
09-29-2016
Fabulous
Pros: The whirl pool seemed dirty and the bed was not very comfortable
Cons:
10.0
Bridget
Exceptional
solo traveller
09-19-2016
Exceptional
Pros: Beds were very comfortable. Was able to get room nice and cold for sleeping.
Cons:
8.3
Gwendolyn
Very Good
family with older children
07-31-2016
Very good
Pros: Bed was so comply. Pool area was clean and tidy.
Cons: Waitress in the breakfast (dining) room. She was to hasty and we repeated our drinks 3 times. The food was delicious. We would come back. Safety is always a concern. I found it to be safe
8.8
Kim
Excellent
mature couple
07-14-2016
Staff are happy and willing...
Pros: The staff were really friendly and helpful and the hotel had plenty of space to relax in. The refreshments in the lobby were particularly welcome on our return from a long hot day out.
Cons: There is little to see within walking distance of the hotel. You need a car.
10.0
Mac
Exceptional
family with young children
07-03-2016
Exceptional
Pros: Everything was excellent.
I recommand.
Cons: Nothing.
9.6
Siobhan
Exceptional
family with older children
06-29-2016
Exceptional
Pros: Lovely new, clean and bright hotel
Cons: Nothing
6.7
Tamir
Pleasant
solo traveller
06-18-2016
Average hotel
Pros: Nice lobby.
Friendly Bar.
Good location.
Cons: The room was not so clean.
The sink at the bathroom was too small.
4.2
Katheee
Disappointing
mature couple
05-17-2016
Bad experience
Pros: -Price ok
Cons: -Dirty bedding
-Room smells like cat pee
Before entering the room, staff was spraying air fresheners in the room to cover the smell.
No room to switch to, weren't able to sleep after waking up in the middle of the night because of the strong smell.
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