Large guest rooms with modern decor, a soothing garden-inspired lobby, and a convenient location in walking distance of restaurants make this a popular hotel.
Smoke free premises. 155 units. 6 stories, interior corridors. Accessibility (Call).
Cons: A continental breakfast would be appreciated.
7.5
Nathaniel
Good
mature couple
08-24-2016
Pros: The location everything we wanted to do was close by. The food in that area is was out of this world.Not one bad meal every one was so friendly.The Capitol Ale House wonderful staff food five stars
Cons: Are bed was so hard we did not sleep well.the cover on the bed was bad all the stuffing was all in one area we had to shake it to get any of it to move.
10.0
Mikenfrank
Exceptional
mature couple
08-20-2016
Pros: Great location near Short Pump with fair pricing, clean spacious rooms, great service and attentive staff.
Cons:
6.7
Jeff
Pleasant
mature couple
08-16-2016
Pros:
Cons: the overview indicated it was close to I-95. It was close enough going to I-95 N the next day, but It was far off the road when coming up from the South on my way home.
9.6
Joe
Exceptional
mature couple
08-06-2016
Pros: Super close to Innsbrook Pavilion, and good restaurant.
Cons: Rooms were very clean and smelled good.
9.6
David
Exceptional
family with older children
08-05-2016
Pros: Comfortable rooms and good to be in walking distance of a range of restaurants. Excellent breakfast and very attentive service.
Cons:
10.0
Demittre
Exceptional
family with young children
08-02-2016
Pros:
Cons: Nothing was wrong
10.0
Bassel
Exceptional
Family with Young Children
07-20-2016
Pros: very neat and clean overall the sense of cleanliness is apparent,the location was great.I would grade the professionalism of the staff as 8-9/10 I would expect 10/10 for a hotel like this. overall the experience was great and I will choose it again.
Cons: none
10.0
Joseph
Exceptional
young couple
07-20-2016
Pros: Very nice room for the price, location near I-64 is great, not too far from the West End, and Short Pump. Stayed here for the night with my Husband, and didn't regret it.
Cons:
7.9
Olivia
Good
young couple
07-20-2016
Pros: The staff was very nice and sociable. The lobby was beautiful. Perfect for an overnight stay! There were a lot of food options in the area.
Cons: The room's bathroom could use some updating.
10.0
Cathy
Exceptional
review category group of friends
07-18-2016
Pros: The staff was so personal
Cons: Paying extra for breakfast but it was so good
10.0
Abigail
Exceptional
young couple
07-18-2016
Pros: It was clean
Cons: Na
9.6
Kori
Exceptional
solo traveller
07-08-2016
Pros: Staff were excellent and very responsive. Location is great. Good value for the money spent.
Cons: Paper thin walls. Shower could use an upgrade.
10.0
Adrienne
Exceptional
family with young children
07-05-2016
Pros: Cleanliness
Cons: N/A
9.6
Stephanie
Exceptional
family with young children
07-03-2016
Pros: . I usually have trouble getting a good nights sleep at hotels, but your beds were so super comfy, I had no trouble at all. The staff was very friendly. The chef made my 9 year old sons morning by bringing him a pancake with a smiley face. Truly one of the best hotel experiences I've ever had. Will definitely stay there again. Thank you
Cons: The only negative comment I would have would be that I wish it were a little closer to the interstate. (95). But it is still worth the extra few minutes drive.
7.1
Keisha
Good
family with young children
06-30-2016
Pros: Nice room with comfortable bed
Cons: Overcrowded pool; felt a little unsafe for young kids
9.6
Elizabeth
Exceptional
family with young children
06-28-2016
Pros: Rooms are clean and stylish. Lobby is very pretty and has a relaxing vibe. Kids love the pool, of course!
Cons: Free continental breakfast is always a nice perk, but the refrigerator/microwave makes it convenient to bring a casual breakfast in. Also love the comp coffee and tea and fruit in the mornings and the lemonade, etc in the afternoon/evening.
10.0
Gerald
Exceptional
family with older children
06-16-2016
Pros: Front desk very friendly and responsive.
Cons: can't think of anything
7.9
Mary
Good
mature couple
06-15-2016
Pros: Great omlets Good service
Cons: Don't know
10.0
Noelle
Exceptional
family with young children
06-14-2016
Pros: Breakfast was delicious. The staff was very friendly and helpful. Convenient location beautiful property and free coffee in the morning! Not one complaint
Cons:
2.9
Deirdre
Poor
family with young children
06-14-2016
Pros: Nice lady at front desk
Cons: Dirty poolside area, dirty towels left outside, dirty room.a guest entered my room at 10pm, they had been given a key to my room.
9.2
Malcolm
Wonderful
review category group of friends
06-07-2016
Pros: Spacious room. Very good value
Cons: Trivial, but no aircon in fitness room.
7.9
Belinda
Good
mature couple
06-01-2016
Pros:
Cons: Toilet seat needs replacement. Air conditioning filter filthy. The faucet in the bathroom was loose. Shower curtain rod should be replaced.
8.8
Janice
Excellent
review category group of friends
05-06-2016
Pros:
Cons: Coffee maker was broken. Breakfast should be included.
9.6
Robert
Exceptional
family with young children
03-29-2016
Pros: The beds were very comfortable. The staffs were very nice.
Cons: The TV wasn't big enough.
Ridge was too small. There was no stove.
10.0
Tanya
Exceptional
solo traveller
03-29-2016
Pros: Everything was to my liking and although my reservation was not in the computer I was accommodated for the same price.
Cons:
9.6
Joel
Exceptional
mature couple
03-10-2016
Pros: Location and staff were outstanding
Cons: 4th floor ice machine didn't work
9.2
Timothy
Wonderful
young couple
03-09-2016
Pros: Friendly staff.
Cons: The bathroom is a little outdated with no exhaust fan. Also the temperature in the room fluctuated a lot overnight even with the controls set to 69 degrees.
9.6
Andrea
Exceptional
solo traveller
03-09-2016
Pros: The room was clean. The halls were very quiet.
Cons: The morning receptionist was not attentive. I stood there for several minutes and finally had to call her attention to me standing there.
7.1
Elisha
Good
solo traveller
03-07-2016
Pros: The light in my room did not work and I had an issue with the thermostat that was never resolved. The front desk agent I talked to on Thursday night seemed snappy and rude but assured me that it would be taken care of; it never was! The light in the entry area of the room was broken and made it very difficult to get dress and iron at 5am due to it being dark outside.
Cons: The front desk staff wasn't at the desk often when I needed to ask for help. Instead they were socializing in the lobby area with other staff.
10.0
Christopher
Exceptional
mature couple
02-26-2016
Pros: Very comfortable bed and sitting area.
Cons: A better wine selection, more sweet wine.
9.2
Anthony
Wonderful
mature couple
02-21-2016
Pros: Quiet
Cons: Bathroom too small.
10.0
Paul
Exceptional
family with older children
02-16-2016
Pros: Very helpful and friendly staff. Located next to some great restaurants, shopping etc. Clean, comfortable...perfect.
Cons:
10.0
Charles
Exceptional
solo traveller
02-01-2016
Pros: The in room electronic plugs were plentiful. Great mattress.
Cons:
10.0
Sam
Exceptional
solo traveller
01-28-2016
Pros: Very nice rooms
Cons:
6.3
Sleepless
Pleasant
solo traveller
01-17-2016
Pros: The front desk staff were great. The room was clean.
Cons: The fire alarm went off late at night and we all had to evacuate out into the freezing cold weather. This exact same thing happened TWICE when I stayed there 6 month previous; one of those incidents occurred at 3 or 4 in the morning!! It must be an ongoing problem.
The power went out one morning, so I had to leave to get my lap top and phone charged. I was staying on the 6th floor and one of the elevators was rickety and shaking as it approached the 5th and 6th floors.
I won't be returning.
7.1
Kelly
Good
solo traveller
01-13-2016
Pros: Convenient location near shopping, entertainment, and restaurants. Easy access from major interstate. Lobby inviting. Food options within facility. Comfortable room & bed.
Cons: Bathroom floor had hair all over. Check-in receptionist was distracted on a personal phone call.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
01-12-2016
Pros: This hotel is newer and in great shape. The staff was courteous and the price compared to value was excellent. Each room having a microwave, fridge and coffee maker was also nice.
Cons:
7.5
Carrie
Good
young couple
01-05-2016
Pros: Very nice hotel
Cons: The bed was the most uncomfortable bed i have ever slept on.
9.6
John
Exceptional
solo traveller
12-21-2015
Pros: Staff was very courteous, friendly and helpful. The facility conditions are excellent - the hotel is fairly new and it shows. The rooms were very clean and left a positive, upbeat impression at first glance. Each room has a Keurig coffee maker, which is a very nice touch.
Cons:
3.0
Verified Hotel Guest
Poor
Solo Traveler
12-07-2015
Pros: The hotel and room were clean, conveniently located, and seemed to be full of amenities. I checked in late and left early, so I didn't get to use the indoor pool, hot tub, etc but they looked nice. I basically just slept (well tried to) and showered there
Cons: Was booked in a room that had a very thin connecting door to an adjoining room. The guests next door weren't overly boisterous, but they talked loud and ALL night. It seemed like they were having a conversation at the foot of my bed. No sleep for me.
10.0
Matthew
Exceptional
solo traveller
11-29-2015
Pros:
Cons: Could not get room service after 11 and before 5
8.0
Roxanne
Very Good
Senior Traveler
11-25-2015
Pros: Location. We've stayed here a few times over the years during summer.
Cons: 1. Sheets were so DRY! Haven't experienced this before. Every night I had to get up, dampen a towel, and lay it on the bed for a few minutes. 2. Limited parking. Hotel shares with a Hyatt and an event center. Took 15 minutes Sunday night to find a spot
8.0
Scott
Very Good
Traveling as Couple
11-17-2015
Pros: It was close to the freeway so easy to get going but not so close as to be noisy. We had stayed here before and would do so again.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
11-16-2015
Pros: the size of the room, comfortable bed
Cons: no
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
11-02-2015
Pros: The staff was very friendly and welcoming.
Cons: Cost of breakfast.
3.0
Verified Hotel Guest
Poor
Solo Traveler
10-06-2015
Hotel is still under renovations.
Pros: Hotel's staff seemed friendly and pleasant.
Cons: Hotel's guesses were rude in the adjacent room from 2:30 AM to 4:30 AM making continuous loud bumping noises. Complained to front desk about this matter and it for about 2 hours then continued again until they checkout at noon. Hotel didnt kick them out
6.3
Nelson
Pleasant
mature couple
10-02-2015
Pros: The location is great.
Cons: This is the hotel where we usually stay when we are in Richmond. When we booked, we were not told they were under construction. It was dirty, noisy and we were awakened around 8:00 a,m by loud talking and drilling.
They should have closed off the floor where they were working and housed us on another floor.
They did reduce the price for the inconvenience.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
09-23-2015
Pros: I loved the size of the room and the bed was wonderfully comfortable!!! The room was great!!!
Cons: I liked everything.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-21-2015
Pros: Clean and modern. Individual coffee makers (K cups)
Cons: Doors not actually have free breakfast; breakfast bar overpriced.
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