Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Large guest rooms with modern decor, a soothing garden-inspired lobby, and a convenient location in walking distance of restaurants make this a popular hotel.
Smoke free premises. 155 units. 6 stories, interior corridors. Accessibility (Call).
Cons: There was construction going on and I could hear at 9am. I can understand work needs to be done for improvements, but 9am Sunday morning banging banging on a Sunday are you kidding me??
10.0
Anonymous
Exceptional
08-11-2017
Pros: Love staying at this hotel. Perfect location in Innsbrook.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Price was amazing and it was a very nice hotel. Very comfortable and in a quiet location. Thanks
Cons: N/A
3.0
Anonymous
Poor
08-11-2017
Hotel is still under renovations.
Pros: Hotel's staff seemed friendly and pleasant.
Cons: Hotel's guesses were rude in the adjacent room from 2:30 AM to 4:30 AM making continuous loud bumping noises. Complained to front desk about this matter and it for about 2 hours then continued again until they checkout at noon. Hotel didnt kick them out
9.0
Anonymous
Wonderful
08-11-2017
Pros: cleanliness
Cons: The room rating would have been higher, but there was only 1 bed available and there were 3 of us. No cots
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very friendly and welcoming.
Cons: Cost of breakfast.
8.0
Anonymous
Very Good
08-11-2017
Pros: the size of the room, comfortable bed
Cons: no
8.0
Anonymous
Very Good
08-11-2017
Pros: Reasonable price
Cons: During my check in, Hotel Staff Lady gave me hard time needing a credit card for incidentals. I am a Hilton Honor Diamond Member and she should not keep asking me for a credit card for incidentals.
3.0
Anonymous
Poor
08-11-2017
Pros: The hotel and room were clean, conveniently located, and seemed to be full of amenities. I checked in late and left early, so I didn't get to use the indoor pool, hot tub, etc but they looked nice. I basically just slept (well tried to) and showered there
Cons: Was booked in a room that had a very thin connecting door to an adjoining room. The guests next door weren't overly boisterous, but they talked loud and ALL night. It seemed like they were having a conversation at the foot of my bed. No sleep for me.
10.0
Anonymous
Exceptional
08-11-2017
Pros: liked the bedding, TV, free internet...was not there long...checked in late adn left early
Cons: not really
10.0
Anonymous
Exceptional
08-11-2017
Pros: Rooms are spacious and very clean. Nice bathrooms, staff is great, bar, breakfast option, and overall nice hotel.
Cons: No complaints at all!!
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location was great.
Cons: The indoor pool water was disgusting! It was cloudy and gross. Totally disappointing for a Hilton. The business room fax wouldn't fax. Ice machine on 2nd floor wasn't working. Hair al over the bathroom. I could go on but I won't.
8.0
Anonymous
Very Good
08-11-2017
Pros: Close to restaurants giving us options
Cons: Hard to actually get into the parking lot
10.0
Anonymous
Exceptional
05-03-2016
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
05-02-2016
Superb
Pros:
Cons:
9.6
Anonymous
Exceptional
04-28-2016
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
04-09-2016
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
03-26-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
03-21-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
03-06-2016
Exceptional
Pros:
Cons:
6.3
Anonymous
Pleasant
02-23-2016
Pleasant
Pros:
Cons:
10.0
Anonymous
Exceptional
01-31-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
01-05-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
12-31-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
11-11-2015
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
07-03-2017
Good
Pros: Clean rooms. Bed was very comfortable.
Cons:
5.0
Anonymous
Fair
06-27-2017
OK but housekeeping was a...
Pros: lcation
Cons: housekeeping. late every day to clean room and not completely cleaned.
7.5
Anonymous
Good
06-19-2017
Ryans viewwas meeting my
Pros: Staff was very nice and professional
Cons: Well my room had a sewer smell that only came mostly late in the day and over night.
10.0
Anonymous
Exceptional
04-14-2017
Relaxing. Pool and hot tub...
Pros: Great customer service. Clean rooms. Comfortable beds.
Cons:
10.0
Anonymous
Exceptional
03-18-2017
Exceptional
Pros: Everything
Cons: N/A
8.8
Anonymous
Excellent
07-12-2016
Above Basic Hotel
Pros: Well managed, clean and friendly
Cons: Little hard to find driveway
10.0
Anonymous
Exceptional
06-02-2016
Exceptional
Pros: The hotel staff was extremely accommodating they met our every need which wasn't easy because it was a group of teenagers.
Cons:
10.0
Anonymous
Exceptional
05-22-2016
Exceptional
Pros: The bed was comfortable
Cons: The pillows were too soft for me
9.2
Anonymous
Wonderful
05-09-2016
Superb
Pros: The bedding was great and super comfortable.
Cons: Prices for the pantry items not displayed, and quite overpriced, I found out later.
7.9
Anonymous
Good
02-10-2016
Good
Pros:
Cons: Breakfast not as good as some Hilton Garden Inns. Eggs were cold. Otherwise good.
10.0
Anonymous
Exceptional
02-02-2016
Great addition to our mini...
Pros: The bed was very comfortable and the view from our room was looking right out onto a garden with fountain! The breakfast was amazing - the staff made sure you had what you needed during the meal. Food made to order while you get your typical buffet style foods. Overall atmosphere of hotel said luxury and comfort.
Cons: We did not like that the pool closed at 10. Sometimes we did not get to swim because it closed too early.
5.8
Anonymous
Okay
10-01-2015
Okay
Pros: Location was very convenient, room amenities were nice
Cons: Lobby floor was torn up for renovation, lousy signage for lobby bathroom.
9.6
Anonymous
Exceptional
08-04-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
04-08-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
04-08-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
02-18-2016
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
12-03-2015
Superb
Pros:
Cons:
9.2
Anonymous
Wonderful
08-08-2017
Nice hotel in area convenient...
Pros: Room was spacious and clean.
Cons: No breakfast buffet.
8.3
Anonymous
Very Good
08-03-2017
Visiting relatives
Pros: Beds were comfy, room was clean and a nice size room. The restaurant onsite was great for breakfast, its a buffet. The staff at the breakfast buffet were wonderful, Stephen, Shannon, Gabby and Vernon were extra friendly and took good care of us. Made to order eggs were great.
Cons:
3.8
Anonymous
Poor
07-30-2017
Worse Stay EVER!!!
Pros: The location
Cons: Dirty room, filthy bathrooms, our bed linens were disgusting. The stains that were on them. They didn't have enough towels, no extra blankets, not even trash bags. This is after we had to change rooms. First room smelled like smoke, toilet was dirty oh and the seat was coming off. No towels at the pool. It was awful.
10.0
Anonymous
Exceptional
07-24-2017
Exceptional
Pros:
Cons: No wifi
6.5
Anonymous
Pleasant
06-26-2017
Pleasant
Pros:
Cons: Cleaness
10.0
Anonymous
Exceptional
06-20-2017
Ideal location and a Pleasant...
Pros: The breakfast buffet was excellent, the best breekfast I've had in a long, long time! The bed was nice and very comfortable, and I slept like very well! Also, there were lots of restaurants close by for lunch and dinner. Ideal location!
Cons: I liked everything about the hotel and it's close to restaurants and shopping!
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