Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Modern bright décor is found throughout this hotel convenient to Williamsburg's Pottery and outlet malls. Take a few minutes to relax on the shady patio.
Smoke free premises. 118 units. 5 stories, interior corridors. Accessibility (Call).
Pros: The bed was wonderful. The room overall was very comfortable.
Cons: We went four days without getting our room cleaned. Apparently, there were problems with the cleaning staff.
10.0
Anonymous
Exceptional
07-30-2017
Beautiful hotel
Pros: Great place to stop on the way down to OBX to relax and enjoy Williamsburg.
Cons:
4.6
Anonymous
Disappointing
07-29-2017
Disappointing
Pros:
Cons: Cleanliness
9.2
Anonymous
Wonderful
07-26-2017
Nice time at Holiday Inn...
Pros: The staff was on point. The facility was updated. The roim wws clean. The room had a microwave,keurig,and refrigerator. Bed and sheets were comfortable. The breakfast had a lot of choices.
Cons: A little far from CW. Room layout was a little cramped.
10.0
Anonymous
Exceptional
07-26-2017
Excellent clean room & queen...
Pros: Great breakfast & staff
Cons: Nothing!
10.0
Anonymous
Exceptional
07-24-2017
Clean and Comfortable
Pros: One of the cleanest properties I've ever stayed with in the area. They staff were super friendly and helpful and they had 2 shifts of cleaning staff. The floors were clean and they had a wonderful guest laundry area as well. I would recommend to anyone, especially with a family.
Cons:
6.3
Anonymous
Pleasant
07-23-2017
Williamsburg Troubles
Pros: Location
Cons: Staff was unfriendly
4.6
Anonymous
Disappointing
07-06-2017
Disappointing
Pros:
Cons: I was told I could leave early without an issue and they kept $700 of my money!!!!
9.6
Anonymous
Exceptional
07-05-2017
Exceptional
Pros: The room was very clean. The breakfast was excellent.
Cons:
9.6
Anonymous
Exceptional
06-30-2017
All boxes clicked as perfect...
Pros: The bed sheets and covering were clean and very smooth, nice quality and great mattress. Lots of pillows and the air conditioning worked well. Lots of breakfast selections and delicious. Room was extremely clean. Loved the modern decor. Would stay there again.
Cons: The desk person was noisily chewing gum and had extremely long finger nails which made it hard for her to pickup things and she kept dropping my credit card. She also said my credit card was rejected so I gave her another one yet the next morning I was able to use it elsewhere. That seemed strange.
7.9
Anonymous
Good
06-28-2017
Comfortable Overnighter!
Pros: Location. Cleanliness.
Cons: Wifi not secure. Wanted room on higher level, told no room available.
8.8
Anonymous
Excellent
06-24-2017
Fabulous
Pros:
Cons: Bed skirts were really dirty everything else was perfect
9.6
Anonymous
Exceptional
06-22-2017
Great hotel
Pros: Suite was great and very clean
Cons: Staff could be better trained at front desk
7.5
Anonymous
Good
06-15-2017
Good Value
Pros: Needs to be more than one person tending the desk!
Cons:
8.8
Anonymous
Excellent
06-14-2017
Fabulous
Pros: EXCELLENT BREAKFAST.
Cons:
7.1
Anonymous
Good
06-07-2017
Good.
Pros: clean room
Cons: I like the King's bed room, but do not like the King's room that connect to another room which you can hear noise from that room. That was bother me
Need the modern bathroom better!
10.0
Anonymous
Exceptional
06-01-2017
I'll be back!
Pros: Room was very clean, excellent breakfast,super friendly staff, located centrally and next to gas station. Safe location without a lot of traffic and outside noise.
Cons: The bed was a bit too firm for my taste and the elevators were pumping out heat but these are trivial and didn't effect my enjoyment of the hotel.
7.9
Anonymous
Good
05-31-2017
Comfy beds, cold pool, no...
Pros: Super comfy beds, nice finishes and decor
Cons: They didn't have a hot tub, and the "heated" pool was super cold.
8.8
Anonymous
Excellent
05-31-2017
Upscale Modern Interiors with reasonably...
Pros: The facilities were modern, the decor was fresh and bright and the room was well-kept with modern touches and a very comfortable bed. No musty smell or evidence of uncleanliness.
Cons: Poor quality of the breakfast items all around with the usual prepackaged sausages and eggs. Nothing is made fresh on site. They seemed to run out of items especially on a holiday weekend with expected capacity.
8.8
Anonymous
Excellent
05-27-2017
Fabulous
Pros: Beds and room very comfortable. Facilities and room nicely clean. Staff pleasant.
Cons: When paying upon checking in, I was charged eleven dollars more than my confirmed price on Booking,com, When I mentioned this to the clerk, I was told that it was because of the tax, I explained that my confirmed price included the tax, but let it pass. When I later had access to my phone, I checked and found that my confirmed booked price did in fact state that taxes and fees were included.
10.0
Anonymous
Exceptional
05-23-2017
Good night stay
Pros: Everything was very nice and comfortable.
Cons:
5.8
Anonymous
Okay
05-22-2017
I have no patience
Pros: Was ready to check in at three and could only check in at four had a party at five was not enough time
Cons: Couldn't get the room until four
8.3
Anonymous
Very Good
05-10-2017
Very good
Pros:
Cons: Did have shampoo or soap in room
5.8
Anonymous
Okay
04-27-2017
Okay
Pros:
Cons: Bath lacking exhaust, lack table
7.9
Anonymous
Good
04-21-2017
Short but sweet.
Pros: The staff was very personable. The bed was very comfortable, I slept well despite being away from home. The linens were so clean smelling and fresh feeling!
Cons: The breakfast was just mediocre, but we showed up during the last half-hour. And there was a sign up during our stay to apologize for the cold pool.
7.9
Anonymous
Good
04-20-2017
Excellent place for a short...
Pros: The breakfast was excellent and very good choices. Location and parking very good. Good clean rooms. Well kept property. Clean indoor pool
Cons: I requested towels but had to wait the next day. The pool water heater was not working properly but the kids enjoyed it anyway. The bed was too hard to sleep on for everyone.
2.9
Anonymous
Poor
04-17-2017
WIsh we would've stayed somewhere...
Pros: I liked the receptionist at night because she helped us with our issues.
Cons: Breakfast was blah. Didn't have room service the first day and was told sheets are changed every 3 days unless we request to have them changed. When we asked to have our sheets changed at 7:30pm, the receptionist said she would send someone up. An hour later and no one came so we went to the desk and told the receptionist and she offered to go up herself and change them. Pool heater was broken and water was ice cold. When asked if it was fixed on 3rd day, we were told it was repaired but not fixed and water was warmer than prior days, which was not true. Just as ice cold as it was the other days. My daughter was very disappointed. I specifically picked this hotel because of the indoor pool. Def not worth the $130+ a night we paid for. BTW they knock on your door at 8am to collect dirty towels, but not to clean your room. Bed was so uncomfortable. Felt like sleeping on a board. Woke up with back pain every day.
3.3
Anonymous
Poor
04-15-2017
Price isn' so reasonable after...
Pros: Clean bed sheets (I hope), feather pillow, provided refrigerator & microwave.
Cons: Cold water indoor pool, housekeeping did not clean room daily, did not change towels daily, had to wait 2 hours to get room even I arrived 15 minutes early before actual check in time.
3.8
Anonymous
Poor
04-05-2017
Poor
Pros:
Cons: We took our swim suits but the pool was cold just like the sign on the door said. I look for indoor pools when i pick a hotel !!!! There was never no mention of it being down. There were bad stains on the carpets we wore flip flops in the room. The room looked like it was cleaned quickly. I questioned the sheets even got changed.the bed had dips in it and wasnt comfortable. I like holiday Inn Express but this was by far my worst visit
5.4
Anonymous
Fair
03-20-2017
Passable
Pros: Colorful building, very clean nice eating space, great location.
Cons: Little expensive, front desk manager charged me double, failed to inform me that my hotel was already paid for. Had she informed me of this my friend could have just given me cash as we wanted to split room cost. Because it was the weekend, I lost $300.00 of my vacation money because of the double charge.
Pool was broken the entire two days we were there, the pool is one of the main reasons we chose this hotel. Kids were extremely disappointed, wanted some money back as compensation for the broken pool but they refused. Pool was registering 59 degrees as well as the A/C blasting in the pool room. At a certain time of night they lock the main lobby door, and you can't get back in even with your room key, you have to wait for staff to let you back in. All doors should open anytime with room key only. I have never experienced a hotel locking their lobby door.
9.2
Anonymous
Wonderful
03-13-2017
Comfy and cozy
Pros: Bed was amazing
Cons: Mini fridge wasn't working properly. Took very long to get cold when I got to my room and saw it was warm I turned it up
8.3
Anonymous
Very Good
03-03-2017
Good for a business trip.
Pros: I thought the hotel was beautiful. The staff could have been friendlier but I found out it was the staff member's first few days. She did good for just starting and working alone. The bed was comfortable and the room was clean.
Cons: The breakfast was not good. I did not eat what I put on my plate and I do not like to waste food. It was over cooked (sitting out too long) therefore I went with fruit and yogurt.
9.2
Anonymous
Wonderful
02-13-2017
we would return for another...
Pros: I like the ideal of you having 2 different types of pillows to choose from that was a great idea. The mattress could be more comfortable and the front desk could use a bell/sign so your customers aren't waitin to check out. But our over all stay was good and we would come back and visit again. We stayed in an EVEN Hotel in Northern VA that's part of Holiday Inn that was the best hotel I ever stayed in. Are their any EVEN Hotel being built in Va.
Cons: The mattress could be more comfortable and the front desk could use a bell/sign so your customers aren't waitin to check out. But our over all stay was good and we would come back and visit again. We stayed in an EVEN Hotel in Northern VA that's part of Holiday Inn that was the best hotel I ever stayed in. Are their any EVEN Hotel being built in Va.
9.2
Anonymous
Wonderful
02-04-2017
Superb
Pros: Everything was great front this staff has no personality
Cons:
7.5
Anonymous
Good
12-11-2016
Good
Pros: The bed was comfortable
Cons: The breakfast wasn't the best. Would have liked a bigger shower
10.0
Anonymous
Exceptional
12-05-2016
Wonderful Weekend Getaway
Pros: The staff was extra friendly. The room was very clean as well.
Cons:
7.1
Anonymous
Good
11-14-2016
Good
Pros: Good breakfast selection
Cons: Water pressure terrible in shower
10.0
Anonymous
Exceptional
10-22-2016
Perfect location with a Super...
Pros: The staff was excellent. She was friendly and seemed to love her job. The room was beautiful. We told her we were there for our anniversary and she upgraded our room as a treat for us. This location is very close to The Pottery, The Williamsburg Premium Outlet Mall, and Captain Georges. If you love Christmas and want to shop, the Christmas Mouse is also close by. The room was clean and very comfortable. We are very picky about bathroom cleanliness and we were very comfortable that ours was clean. This will be the only place we stay from now on when we visit Williamsburg.
Cons: I don't feel there was anything we didn't like. We were very pleased with all aspects of our stay here.
10.0
Anonymous
Exceptional
10-18-2016
Exceptional
Pros: Easy access to the highway and Williamsburg. Friendly staff and great location. Restaurants and shopping near by.
Cons: Requested a room with 1 king sized bed, got a room with 2 queen sized beds.
7.1
Anonymous
Good
10-17-2016
Good value for money, but...
Pros: it was a decent spread
Cons: quality of food was bad- toast was "crumbly", scrambled eggs were cold and hard, the cheese omelet was brick hard
9.6
Anonymous
Exceptional
10-16-2016
Very Nice Place To Stay
Pros: Friendly Staff
Cons: All was good
10.0
Anonymous
Exceptional
10-05-2016
Exceptional
Pros: The staff was so very friendly and attentive. Money well spent staying there.
Cons: Everything was perfect. Was on our honeymoon. Wanted to extend our stay.Will be using your facilities again real soon. Hats off to your staff there,for a job well done.
7.5
Anonymous
Good
10-04-2016
I like Holiday Inn Express,...
Pros:
Cons: Hot breakfast items were same both days (sausage and scrambled eggs). I was disappointed to not get different items second morning, like bacon and the cheese omelet eggs, like I have seen in subsequent days on past stays. Also, Holiday Inn Express has taken to charging an exorbitant amount, sometimes equal to your real bill, for "incidentals" and/or pre-approval, and then that charge, if on a debit card, can take a week to go away, leaving you charged double for a week. When brought to their attention, they blame your bank, even though your bank has never done that in the past. This just started last month for me. Also, mattress had seen better days.
10.0
Anonymous
Exceptional
09-27-2016
Exceptional
Pros: Hotel was great always stay here two or three times a year when going to nags head.
Cons:
10.0
Anonymous
Exceptional
09-22-2016
Great Place to Stay
Pros: The friendliness and helpfulness of the staff was amazing. We were greeted by a smiling face and made to feel welcome by the desk attendant. Loved having a refrigerator, microwave, & Keurig coffee maker in my room. The full-spread, hot breakfast was delicious and offered some healthy alternatives to traditional biscuits, sausage, & eggs. Amenities were wonderful!
Cons: Could have used a little more counter space in the bathroom.
10.0
Anonymous
Exceptional
09-21-2016
Must Stay
Pros: Staff was was extremely courteous. The facility was clean. The bed was comfortable.
Cons: N/A
10.0
Anonymous
Exceptional
09-16-2016
A very nice place.
Pros: Room was excellent.
Cons: No DVD in room
9.2
Anonymous
Wonderful
09-04-2016
Very nice hotel for the...
Pros: Free breakfast was very good. It had a nice variety.
Cons: Pool could have been a little cleaner.
5.0
Anonymous
Fair
08-19-2016
I would not stay at...
Pros: They has a very variety of food.
Cons: Kept running out of food, eggs, sausage, etc. The pancakes taste like plastic.
;detailController.handleFacebook('SEO','Holiday Inn Express Williamsburg North', '112812', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/112812H1.jpg', 'Lightfoot', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Holiday Inn Express Williamsburg North', '112812', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/112812H1.jpg', 'Lightfoot', '', '', '', '');){kind=link}
