Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Modern bright décor is found throughout this hotel convenient to Williamsburg's Pottery and outlet malls. Take a few minutes to relax on the shady patio.
Smoke free premises. 118 units. 5 stories, interior corridors. Accessibility (Call).
Pros: I loved the mirrors and how clean the room was
Cons:
8.3
Ricky
Very Good
young couple
09-19-2017
Very good breakfast buffet and...
Pros: The breakfast buffet was very good and very good variety. The hall ways at night were very quiet which made for a peaceful sleep. We also enjoyed the ducks walking around on the property. The room was always cleaned very good by the housekeeping staff.
Cons: I didn't like the water pressure in the shower head. It was hard to get a very strong water flow no matter how you changed the dial on the shower head. The chair in the room was very low and uncomfortable and the pillows on the bed were very uncomfortable!!! The bed itself however was very comfortable for a hotel bed,
10.0
Joyce
Exceptional
young couple
09-19-2017
Exceptional
Pros:
Cons:
10.0
Shann
Exceptional
young couple
09-05-2017
Exceptional
Pros: Comfortable beds & clean,well decorated bathroom
Cons:
7.9
Debi
Good
young couple
09-03-2017
Pretty much a great stay....
Pros: Breakfast was great. No bacon. Great variety. Food staff was awesome and very friendly.
Cons: Some check in staff. Not offered a cookie. At one point all staff was behind the wall. When we finally got their attention there was an attitude.
8.3
Melissa
Very Good
family with young children
08-27-2017
Very good
Pros: Room was very nice, hotel was clean
Cons: Price was high, coffee in room was horrible
7.1
Ignacio
Good
family with young children
08-26-2017
It was good.
Pros: Nice looking facility
Cons: Feather pillows provide no support.
7.1
Anonymous
Good
family with young children
08-18-2017
Good
Pros: It was very clean.
Cons: The pool was freezing cold and check in was horrible due to rooms weren't ready at check in time.
9.2
Gail
Wonderful
family with young children
08-15-2017
Superb
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
08-12-2017
Exceptional
Pros: Beautiful Hotel
Cons: Front Desk clerks could be a more personable !!
5.0
Anonymous
Fair
family with young children
08-06-2017
Passable
Pros:
Cons: That I couldn't cancel reservation.
7.5
Jerry
Good
solo traveller
08-03-2017
Good
Pros: Location
Cons: I don't have anything negative to say
6.7
George
Pleasant
young couple
07-31-2017
Good but could be better
Pros: The bed was wonderful. The room overall was very comfortable.
Cons: We went four days without getting our room cleaned. Apparently, there were problems with the cleaning staff.
10.0
Karla
Exceptional
family with young children
07-30-2017
Beautiful hotel
Pros: Great place to stop on the way down to OBX to relax and enjoy Williamsburg.
Cons:
4.6
Lynn
Disappointing
young couple
07-29-2017
Disappointing
Pros:
Cons: Cleanliness
9.2
Bridget
Wonderful
family with young children
07-26-2017
Nice time at Holiday Inn...
Pros: The staff was on point. The facility was updated. The roim wws clean. The room had a microwave,keurig,and refrigerator. Bed and sheets were comfortable. The breakfast had a lot of choices.
Cons: A little far from CW. Room layout was a little cramped.
10.0
Maria
Exceptional
family with young children
07-26-2017
Excellent clean room & queen...
Pros: Great breakfast & staff
Cons: Nothing!
10.0
Deborah
Exceptional
family with young children
07-24-2017
Clean and Comfortable
Pros: One of the cleanest properties I've ever stayed with in the area. They staff were super friendly and helpful and they had 2 shifts of cleaning staff. The floors were clean and they had a wonderful guest laundry area as well. I would recommend to anyone, especially with a family.
Cons:
6.3
Lisa
Pleasant
family with young children
07-23-2017
Williamsburg Troubles
Pros: Location
Cons: Staff was unfriendly
7.5
Barbara
Good
solo traveller
07-19-2017
good,
Pros:
Cons:
8.3
Anonymous
Very Good
young couple
07-18-2017
Good. I would stay there...
Pros:
Cons: I didn't like that I was charged and extra night, when I only stayed 2 nights, and then had to contact the hotel at least twice to get the charge refunded to my card.
10.0
Debra
Exceptional
young couple
07-14-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
solo traveller
07-07-2017
Good
Pros:
Cons:
4.6
Kenneth
Disappointing
family with young children
07-06-2017
Disappointing
Pros:
Cons: I was told I could leave early without an issue and they kept $700 of my money!!!!
9.6
Brenda
Exceptional
family with young children
07-05-2017
Exceptional
Pros: The room was very clean. The breakfast was excellent.
Cons:
10.0
Ariona
Exceptional
young couple
07-04-2017
Exceptional
Pros:
Cons:
5.8
Anonymous
Okay
family with young children
07-02-2017
Ok
Pros: The staff was nice
Cons: The room was not clean. Found trash, hair, and dirt in the room. Also found what I think is bed bugs roaming around on the floor by the bed.
7.1
Stephen
Good
solo traveller
07-02-2017
Good
Pros:
Cons:
9.6
Doreen
Exceptional
family with young children
06-30-2017
All boxes clicked as perfect...
Pros: The bed sheets and covering were clean and very smooth, nice quality and great mattress. Lots of pillows and the air conditioning worked well. Lots of breakfast selections and delicious. Room was extremely clean. Loved the modern decor. Would stay there again.
Cons: The desk person was noisily chewing gum and had extremely long finger nails which made it hard for her to pickup things and she kept dropping my credit card. She also said my credit card was rejected so I gave her another one yet the next morning I was able to use it elsewhere. That seemed strange.
7.9
Michael
Good
young couple
06-28-2017
Comfortable Overnighter!
Pros: Location. Cleanliness.
Cons: Wifi not secure. Wanted room on higher level, told no room available.
8.8
Matthew
Excellent
family with young children
06-24-2017
Fabulous
Pros:
Cons: Bed skirts were really dirty everything else was perfect
10.0
Melissa
Exceptional
family with young children
06-24-2017
Exceptional
Pros:
Cons:
9.6
Shireen
Exceptional
young couple
06-22-2017
Great hotel
Pros: Suite was great and very clean
Cons: Staff could be better trained at front desk
10.0
Angelo
Exceptional
young couple
06-16-2017
Exceptional
Pros:
Cons:
7.5
Greg
Good
young couple
06-15-2017
Good Value
Pros: Needs to be more than one person tending the desk!
Cons:
8.8
Gerald
Excellent
young couple
06-14-2017
Fabulous
Pros: EXCELLENT BREAKFAST.
Cons:
8.8
George
Excellent
young couple
06-10-2017
Fabulous
Pros:
Cons:
7.1
An
Good
young couple
06-07-2017
Good.
Pros: clean room
Cons: I like the King's bed room, but do not like the King's room that connect to another room which you can hear noise from that room. That was bother me
Need the modern bathroom better!
9.6
Anonymous
Exceptional
review category group of friends
06-05-2017
Exceptional
Pros: Every thing was great.
Cons:
9.2
Pete
Wonderful
solo traveller
06-02-2017
Superb
Pros:
Cons:
10.0
Melody
Exceptional
solo traveller
06-01-2017
I'll be back!
Pros: Room was very clean, excellent breakfast,super friendly staff, located centrally and next to gas station. Safe location without a lot of traffic and outside noise.
Cons: The bed was a bit too firm for my taste and the elevators were pumping out heat but these are trivial and didn't effect my enjoyment of the hotel.
7.9
Samantha
Good
family with young children
05-31-2017
Comfy beds, cold pool, no...
Pros: Super comfy beds, nice finishes and decor
Cons: They didn't have a hot tub, and the "heated" pool was super cold.
8.8
David
Excellent
young couple
05-31-2017
Upscale Modern Interiors with reasonably...
Pros: The facilities were modern, the decor was fresh and bright and the room was well-kept with modern touches and a very comfortable bed. No musty smell or evidence of uncleanliness.
Cons: Poor quality of the breakfast items all around with the usual prepackaged sausages and eggs. Nothing is made fresh on site. They seemed to run out of items especially on a holiday weekend with expected capacity.
8.8
Roy
Excellent
solo traveller
05-27-2017
Fabulous
Pros: Beds and room very comfortable. Facilities and room nicely clean. Staff pleasant.
Cons: When paying upon checking in, I was charged eleven dollars more than my confirmed price on Booking,com, When I mentioned this to the clerk, I was told that it was because of the tax, I explained that my confirmed price included the tax, but let it pass. When I later had access to my phone, I checked and found that my confirmed booked price did in fact state that taxes and fees were included.
10.0
Brenda
Exceptional
solo traveller
05-23-2017
Good night stay
Pros: Everything was very nice and comfortable.
Cons:
6.7
Matthew
Pleasant
young couple
05-23-2017
Pleasant
Pros:
Cons:
5.8
Carlos
Okay
young couple
05-22-2017
I have no patience
Pros: Was ready to check in at three and could only check in at four had a party at five was not enough time
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