Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Modern bright décor is found throughout this hotel convenient to The Williamsburg Pottery and outlet malls. Take a few minutes to relax on the shady patio.
Smoke free premises. 118 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Location was great room was very comfortable very clean
Cons: I think the only thing than a might Need to improve on is their breakfast. They need to have a little bit better choices get ready for that pancake maker and put it in a waffle makerAnd some fresh or bagels
7.5
David
Good
young couple
04-13-2018
Good
Pros:
Cons:
8.8
Vacation
Excellent
young couple
04-10-2018
Very pleased with stay. Will...
Pros: Very surprised at how clean the hotel was. It seemed to be taken care of well and was not all worn out.
Cons: Most of the staff was very pleasant, but there were some who were a bit surly.
9.6
Mags
Exceptional
review category group of friends
04-09-2018
Exceptional
Pros: They upgraded our room when I told them my grandmother came along and we needed the extra bed.
Cons: A/C didn't work properly
2.5
Vikram
Poor
family with young children
04-07-2018
Very poor
Pros: Worst
Cons: No arrangements
9.6
Harold
Exceptional
solo traveller
03-26-2018
Pleased
Pros: Nice place to stay for the value. Clean ... very clean and accommodated my 6a.m. early check in. I would stay again over some of the other hotels located on the strip.
Cons: Nothing not to like
10.0
Jo
Exceptional
solo traveller
03-21-2018
Exceptional
Pros: Bed was very comfy. The room was sparkling clean.
Cons: The room was very clean, tidy and comfortable. BUT, the area must have water with a high mineral content because the lovely, large shower head had mineral build up which impeded a nice, strong flow. I recommended to the front desk gal upon leaving that the shower heads be soaked in vinegar or CLR. You can have clean spares in storage and trade out as the various rooms' shower heads are soaked. It is not a short process...usually overnight soaking will do.
10.0
Stephanie
Exceptional
young couple
03-20-2018
Very good
Pros:
Cons:
7.9
George
Good
family with young children
03-19-2018
Good
Pros:
Cons:
8.3
Steve
Very Good
young couple
03-18-2018
We had a wonderful stay.
Pros: Pancake machine. Excellent customer service with the kitchen team.
Cons: More time.
10.0
Michael
Exceptional
young couple
03-17-2018
This was our second trip...
Pros: Staff very friendly. Lobby appealing and clean. Location is off the main drag of Williamsburg.
Cons: Couldn’t enter the side entrance closer to our room and it was still early. Could hear neighbors going to bathroom.
9.6
Shameka
Exceptional
review category group of friends
03-15-2018
Exceptional
Pros: The hotel was clean and up to date. The pictures look just like the hotel
Cons:
8.8
Sa'nyah
Excellent
young couple
03-14-2018
Worth the money I spent.
Pros: Great space for the two of us.
Comfortable bed and pillows.
Very clean
Cons:
9.2
Jesse
Wonderful
solo traveller
03-12-2018
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
03-05-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
03-05-2018
Exceptional
Pros:
Cons:
10.0
Bernard
Exceptional
young couple
02-21-2018
Could not have been better.
Pros:
Cons:
10.0
Tonia
Exceptional
young couple
02-18-2018
Really enjoyed it.
Pros: I loved the mattress. Very comfortable
Cons: The ac/ heater unit made noise every time it turned on.
10.0
Anonymous
Exceptional
solo traveller
02-09-2018
Exceptional
Pros:
Cons:
8.8
Terry
Excellent
young couple
01-29-2018
Fabulous
Pros:
Cons:
10.0
Geanna
Exceptional
family with young children
01-04-2018
Would highly recommend. Very clean!
Pros: Breakfast was great!
Cons:
10.0
Anonymous
Exceptional
mature couple
01-03-2018
Exceptional
Pros:
Cons:
9.2
Showran
Wonderful
young couple
12-26-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
12-18-2017
Exceptional
Pros:
Cons:
7.9
Steven
Good
young couple
12-06-2017
Good
Pros: Nice indoor pool; otherwise clean and as expected
Cons:
9.6
Jill
Exceptional
family with young children
12-06-2017
Modern , clean, friendly staff....
Pros: Modern , clean, friendly staff. 15 mind to Colonial Williamsburg.
Cons:
7.5
Karla
Good
family with young children
12-05-2017
In general it is a...
Pros: The room was nice and had a mini fridge and microwave. The closet and drawers were helpful for storage. The cleaning staff were extra nice and helpful. The women at the front desk were also very kind and helpful. The arched rod for the shower curtain is nice. The fresh cookies in the evening were a fun treat.
Cons: The beds were very hard/firm and not very comfortable. There is little sound proofing between rooms. We could hear the conversations of the guests next to us. One of the drawers in the chest in our room kept falling open. There are no towel bars in the bathroom (only 2 tiny knobs)...makes it very difficult to hang up a towel and the towels would not dry.
Prior to booking, I called this hotel directly to get their price and also checked booking.com. The man whom I spoke to at the hotel (on the phone) was upset about the lower price that I noted was listed on booking.com and he told me the hotel would add extra fees to that price if I booked it through booking.com. Thankfully, that is not what occurred in the end, as I did make the reservation through booking.com and the hotel did not tack on extra fees as threatened. However, I am very disappointed with that conversation and the way that gentleman spoke to me. This is the reason for my lower rating on communicating with the hotel/staff. In contrast to the manner and tone of that initial conversation, upon our arrival and during our stay, everyone working at the hotel was wonderful and pleasant.
10.0
Anonymous
Exceptional
mature couple
11-29-2017
Exceptional
Pros:
Cons:
9.6
Eleanor
Exceptional
review category group of friends
11-18-2017
I would use you agsin.
Pros: Everything was very nice.
Cons: No way to regulate heat.
10.0
Cindymik
Exceptional
young couple
11-12-2017
Exceptional
Pros: Breakfast was fantastic!!!
Cons:
10.0
Raymond
Exceptional
young couple
11-07-2017
Great place to stay, next...
Pros: Everything about the breakfast was great, the choices were many and all were good!
Cons: Can't think of anything bad about my stay.
10.0
Anonymous
Exceptional
family with young children
11-06-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
11-02-2017
Very poor
Pros:
Cons:
5.4
Anonymous
Fair
young couple
10-30-2017
Never staying again
Pros:
Cons: Did not like that they knocked on the door to ask what time we were leaving
7.5
Karen
Good
young couple
10-23-2017
Great location for visiting Colonial...
Pros: The hotel was clean and staff was friendly. It was a little far away from everything but ok. There’s so much to see in the area like Colonial Williamsburg, Jamestowne, Yorktown Battlefield.
Cons: We couldn’t get into our room after breakfast on our third day (no problems before that) Maintenance had to open with crowbar so we were late getting started by about 45 minutes, but they said it was fixed. We arrived back at our hotel late(9:30) and our room key won’t work again! They used a crowbar again but door and lock broken so they put us in a “suite” for the night. This was nice but we received no apology or anything from management.
10.0
Anonymous
Exceptional
family with young children
10-19-2017
Would stay here again.
Pros:
Cons: More healthy fresh food options would be great but it's not a deal breaker. The bed was a little hard / lumpy and not too comfortable. It was still a nice place to come back to after a long day sight seeing with family. Staff was always friendly and welcoming.
9.2
Anonymous
Wonderful
solo traveller
10-17-2017
Superb
Pros:
Cons:
8.8
Anita
Excellent
young couple
10-11-2017
Fabulous
Pros: The room was very nice.
Cons: Breakfast room was crowded.
10.0
Sabrina
Exceptional
young couple
10-09-2017
Exceptional
Pros: I loved the mirrors and how clean the room was
Cons:
8.3
Ricky
Very Good
young couple
09-19-2017
Very good breakfast buffet and...
Pros: The breakfast buffet was very good and very good variety. The hall ways at night were very quiet which made for a peaceful sleep. We also enjoyed the ducks walking around on the property. The room was always cleaned very good by the housekeeping staff.
Cons: I didn't like the water pressure in the shower head. It was hard to get a very strong water flow no matter how you changed the dial on the shower head. The chair in the room was very low and uncomfortable and the pillows on the bed were very uncomfortable!!! The bed itself however was very comfortable for a hotel bed,
10.0
Joyce
Exceptional
young couple
09-19-2017
Exceptional
Pros:
Cons:
10.0
Shann
Exceptional
young couple
09-05-2017
Exceptional
Pros: Comfortable beds & clean,well decorated bathroom
Cons:
7.9
Debi
Good
young couple
09-03-2017
Pretty much a great stay....
Pros: Breakfast was great. No bacon. Great variety. Food staff was awesome and very friendly.
Cons: Some check in staff. Not offered a cookie. At one point all staff was behind the wall. When we finally got their attention there was an attitude.
8.3
Melissa
Very Good
family with young children
08-27-2017
Very good
Pros: Room was very nice, hotel was clean
Cons: Price was high, coffee in room was horrible
7.1
Ignacio
Good
family with young children
08-26-2017
It was good.
Pros: Nice looking facility
Cons: Feather pillows provide no support.
7.1
Anonymous
Good
family with young children
08-18-2017
Good
Pros: It was very clean.
Cons: The pool was freezing cold and check in was horrible due to rooms weren't ready at check in time.
9.2
Gail
Wonderful
family with young children
08-15-2017
Superb
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
08-12-2017
Exceptional
Pros: Beautiful Hotel
Cons: Front Desk clerks could be a more personable !!
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