Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This modern business class hotel sits on a wooded site at the entrance to a large lakeside community. Great shady walking trails are nearby.
Smoke free premises. 96 units. 4 stories, interior corridors. Accessibility (Call).
Staff was friendly and inviting after a 5 hour drive. The hotel was right across the street from my business travel destination. Hotel room was clean and comfortable. No credit card required at check in for incidentals was a huge plus for me.
Pros: I loved, loved, loved the fact that I did not have to give them my credit card for incdentals.
Cons: I have no negative comments
First floor room, no view, mold in the shower, etc.
Pros: The location was close to shopping and restaurants, which is good for a business traveler.
Cons: Bathroom had mold in the shower area; room.
Pros: Overall good experience
Cons: Hotel asked me to switch rooms mid stay to accommodate their renovations.
Everything was very good about this overnight stay. The hotel really was very impressive. The staff was very helpful and courteous.
Pros: The cleanliness and the size of the room.
Clean, Comfortable hotel and welcoming...
Pros: The staff was very friendly and welcoming, loved how close to shopping and restaurants this hotel is located.
Cons: That we didn't have more time to spend in the area, was sad to leave.
Pros: It was very close to the wedding I was attending.
Cons: The bed was not quite as comfortable as I would have liked - but it was adequate.
Location is not everything!
Pros: The staff
Cons: The old interior. Carpets are disgusting. Whole place needs a major update.
Cons: the price.
Pros: Cleanliness and staff
Cons: That I was charged $100 more for my stay when I was with the Herbert Hoover High Impact and had choir member in my room. I was charged $382 when Kherson were charged $270 for their stay.. tried to get adjustment they said because I used bookings I was not eligible. I have always been given the best rate. But this time I was not. Very disappointed. And would still like an adjustment. I clearly stated my purpose for travel and my stay and was never offered the discount of the others like I normally am as a chaperone
I would stay here again...
Pros: The morning front desk staff was very friendly and you could tell that they enjoyed being friendly.
Cons: The orange juice was watered down or it was from concentrate and not mixed properly, seemed extremely watery. The Sweet and Low sugar substitute packets were a low quality brand and not Sweet and Low. The same in the room packets.
Great location and wonderful staff!
Pros: The staff, very nice
Cons: Not enough paper products in bathroom
Good place to stay
Pros: very friendly staff
Cons: The pillows are a little to big and unfortunately to me and the bath tub had hair in it
The stay was peaceful.
Cons: The was not comfortable.
Pros: Friendly staff. Great location! Close to everything I needed. Great restaurant selection in immediate area.
Cons: Not having a pool was very disappointing, especially because it was very hot in VA during our visit.!!! Almost all hotels have pools and I can't believe this hotel didn't. I wouldn't stay again for that reason only.
We enjoyed our stay!!!
Pros: I loved the suite the spa tub was great!!!
Wet Mold Smell Potent in...
Pros: The rest of the hotel was clean and newly renovated in a tasteful manner. Breakfast was very good. Breakfast staff and cleaning service staff were friendly. Fitness room was in good shape.
Cons: Our room smelled horrible. Like wet mold. We attempted to resolve the issue with staff and was told that because we reserved through booking.com they could not do anything for us. (Could not provide us with discount, reimbursement, NOR leave a note on our account for management.) When we tried to resolve through booking.com they contacted the hotel to request reimbursement on our behalf and we were told that management was not in the office and that nothing could be done until management returned the following day. We have spoken twice with agents at booking.com and despite a pledge to follow-up and to return our call we have yet to hear back from booking.com or the hotel. We are still trying to resolve this issue.
Great Lake experience
Pros: It was very comfortable & a great location