Newport News Marriott at City Center

AAA Inspector Rating
8.7
Excellent
43 Guest Ratings
740 Town Center Dr
Newport News, VA 23606- Map It
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AAA Inspector Notes
This large hotel has a crisp modern decor and sits in the midst of the City Center shopping and dining complex. Smoke free premises. 256 units. 11 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-64 exit 255A, 2.5 mi s on Jefferson Ave, then just e on Thimble Shoals Dr. Located in City Center of Oyster Point. 740 Town Center Dr 23606.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Eco Certification
The Virginia Green Lodging Program recognizes hotels, resorts and other lodging facilities that have taken steps to reduce their impact on the environment.
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 34
6.7
Glenn
Pleasant
solo traveller
08-02-2016
Pros: Loved the bed. Very comfortable.
Cons: Where to start..... The tv remote was missing. Had to call the front desk for one. The room had a HDTV but few HD channels. It doesn't look like the TV wasn't configured properly. As a result, the TV shows were often a good deal smaller than the screen. The iron didn't work. It barely ever got warm. According to Marriott's website, there was suppose to be a hair dryer. There was none. The desk looked like it had been beat up. The cover that dresses off the shower head where it meets the wall wasn't attached properly and was hanging loose on the shower neck. This exposed the tile work around the shower neck. Not very professional. It was difficult to tell where to park or where the entrance was. Had to walk in the rain between the parking area and the hotel's back entrance. The hotel was in an upscale part of town. Sadly, I've been in far less expensive hotels that were better prepared and had a better parking situation for inclement weather.
5.4
Gabriela
Fair
young couple
07-29-2016
Pros: +The size and the layout of the room. +Location +complementary continental breakfast
Cons: First of all, I addressed all the issues below during my stay and one day later (07/25/2016) So far I haven`t receive any answer. -The hotel isn`t clean. Since the elevator the floor looked super dirty. The garbage bins outside the main door full of trash. - After taking a shower I had a terrible and disgusting surprise: PUBICAL HAIR in two of the three "clean/rolled towels". This just ruined my stay! It's unacceptable to pay over $120 and have such a anti-hygienic service. -It was 95 degrees outside and during my entire stay THE AIR CONDITIONED DID NOT WORK a single minute. I called the front desk about 10 times to follow up on the correction, they informed it was being fixed. Then I went out to have dinner hoping when I'm back it will be already working, but guess what? NO! And as an addition of my bad stay, a family was having a party in the next door room. As it was past 23:00, I called the front desk to get some assistance with the situation and with the air conditioned and the receptionist told me she was by herself and couldn`t do anything. I went to talk to them and had a door shut on my face. I tried to sleep although my room felt like a sauna, at 3:00 I called again to finally get a loud fan.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-29-2016
Pros: The roomm was above expect ions. The hotel was able to up grade the room at no additional charge.
Cons:
9.0
Sara
Wonderful
Family with Young Children
06-22-2016
Pros: I liked the rooms and the beds were great.
Cons: I didn't like the parking situation and that you couldn't get to the hotel lobby from the parking garage or to the elevators to rooms.
10.0
Arturo
Exceptional
solo traveller
06-19-2016
Pros: They have very spacious free parkinf
Cons: Very unwilling to accept the tax exception card from my mission. My work booked my reservation and i provide the tax except card copy and i was denied the tax exception with out any explanation. Tax exception card explains very well the vienna treaty for diplomat misions. Will contact the department of state regarding this matter.
Showing reviews 1 - 5 of 34