Sheraton Norfolk Waterside Hotel

AAA Inspector Rating
8.7
Very Good
249 Guest Ratings
777 Waterside Dr
Norfolk, VA 23510- Map It
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Photos
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.1
Bath3.1
Public Areas3.1
AAA Inspector Notes
This hotel sits on the riverwalk and offers views of naval ships and the Portsmouth skyline. A few rooms feature balconies. Smoke free premises. 468 units. 10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Waterfront. I-264 exit 9 (Waterside Dr); downtown. Adjacent to Waterside Festival Marketplace. 777 Waterside Dr 23510.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Eco Certification
The Virginia Green Lodging Program recognizes hotels, resorts and other lodging facilities that have taken steps to reduce their impact on the environment.
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, room service.
Terms
2 night minimum stay - seasonal and/or weekends, pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 249 guests
Showing reviews 1 - 5 of 50
8.3
Richard
Very Good
young couple
05-23-2017
Pros: The staff is to be commended, with all the work with the renovation going on, they were very helpful. Valet parking crew was great,always ready to help with luggage and answering any questions. Resturant was small but the quality and service was excellent. All in all it was a nice stay. Will go back to see how the renovation went.
Cons: Property is under renovation, it was a little inconvenient, entrance and exit was only thru one door, no outside seating area.
6.3
Kelly
Pleasant
solo traveller
05-11-2017
Pros: Servers in the makeshift restaurant were friendly and helpful.
Cons: Lack of signage to locate temporary front desk check in counter. Was not informed of lobby and restaurant remodel. My room was stuffy and muggy from lack of ventilation. Air conditioner was on freezing cold probably to help mask moist odor; when temp turned up room was not fresh smelling. No energy-saving motion light switch in bath. No exhaust fan in bath which added to overall room mugginess after a shower. Empty, scratched and dented frig in the room was an eyesore.
3.3
Barbara
Poor
family with young children
05-08-2017
Pros: The bed was comfortable
Cons: I asked for a manager to contact me during my stay. It never happened. Actually the front desk told me that a manager would call me. My problem was never addressed. Never will I stay here again. Ever. Their cheap iron ruined a hole in a brand new dress and made me miss my son's college graduation breakfast plus I had togo to Nordstrom to buy another dress. I missed an experience that I will never get again and I am out of the cost of a dress. Ieven followed up again with the front desk at check outand was brushed off again. It is demoralizing and it really upset me. This is my first and last Sheraton Stay. They are under construction, it isold and dated right now. The carpets smell horrible. The furniture is old. The parking is a good 10 minute walk and not vonnected to the hotel. In the rain it is horrible. They could care less.
4.2
Roy
Disappointing
young couple
05-01-2017
Pros:
Cons: Awful stay. Being renovated but we were not told this ahead of time. Fridge removed. Missing light bulb. Breakfast cold eggs. Toaster continuously tripped circuit break er
6.7
Anonymous
Pleasant
review category group of friends
04-23-2017
Pros: View Valet group were the best staff we worked with.
Cons: Price while under renovation should have been lower.
Showing reviews 1 - 5 of 50