Holiday Inn Express Downtown

AAA Inspector Rating
8.7
Very Good
151 Guest Ratings
201 E Cary St
Richmond, VA 23219- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.1
Bath2.9
Public Areas2.8
AAA Inspector Notes
This hotel features modern décor, a sunny plaza slightly above street level for sitting and relaxing, and a convenient location between VCU and the financial center. YMCA passes are available. Smoke free premises. 100 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct 2nd St. 201 E Cary St 23219.
Parking
on-site (fee).
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, area transportation-within 2 mi.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 151 guests
Showing reviews 1 - 5 of 50
5.0
Zaury
Fair
family with young children
05-21-2017
Pros: That the room was very big
Cons: This is the first time I experience not been able to drive up to a hotel. You have to walk up a flight of steps from the street to gain access to the lobby. Can't gain access from the parking garage unless you have a room key. The property has that moldy smells that comes from old and dirty carpet. The property really needs updating.
7.1
Eric
Good
young couple
05-12-2017
Pros: Good location...friendly staff...spacious room
Cons: Charged $12.00 additionally for parking!!!
4.6
Joshua
Disappointing
solo traveller
05-05-2017
Pros: Location to where I was conducting business
Cons: The fact that the hotel had no hot water for showering from the time I checked in until the time I left. I couldn't shower and cancelled my trip early on Thursday because I wasn't going Togo out and meet with customers and not shower. I chose to go home and cut my trip short because of this. I understand things happen and the staff was aware and stated they were trying to resolve the issue. I just felt like they could have offered a late check out to see if the water problem was resolved or comp the night due to the fact that I couldn't even shower for the time I was there. I really not one to complain but just the fact that all they could say was basically sorry it's out of our control. When you have a situation like this find a way to make it right for your customer.
10.0
Judith
Exceptional
solo traveller
05-02-2017
Pros: The staff was very friendly and helpful. The room was quite comfortable. Even the weather cooperated.
Cons:
4.6
Scott
Disappointing
solo traveller
05-01-2017
Pros: nice bed
Cons: old very filthy carpet
Showing reviews 1 - 5 of 50