This property is near the mall and airport and features cozy décor in shades of pink. Rooms offer plenty of space to spread out; most are quiet despite the proximity to the airport.
Smoke free premises. 96 units. 4 stories, interior corridors.
Pros: Staff very friendly,very close to restaurant's, clean.
Cons: Breakfast wasn't offered as advertised. I was told the hotel customer count was very low. Staff very apologetic! It worked out okay, plenty of restaurants nearby.
6.0
Anonymous
Pleasant
08-11-2017
Pros: It was clean and comfortable. Nice free breakfast.
Cons: The girl that was at the desk when we checked in was not very friendly and acted like we were inconveniencing her. She was not welcoming at all.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was nice and clean. The manager went out of her way to make sure I was able to get to the airport on time.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: I really enjoyed my stay at the Comfort Inn Airport in Roanoke. I was very surprise by the size of the room when I entered, definitely better than expected. The staff was friendly and the location was right near Valley View mall and other amenities.
Cons: The only "minor issues" I had was that the readout on the thermometer wasn't in sync with the A/C unit, but the unit operated fine for my needs. I also had to plug the fridge directly into the wall to get enough power to it, but after that all was well.
5.0
Anonymous
Fair
08-11-2017
Pros: The room was clean and average for amenities.
Cons: The breakfast was bad and the hotel charged the wrong credit card for our stay after we had given them the credit card and they said they had everything correct in the system. The hotel itself is located in a not so nice area.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, staff and willingness to work with us were great - especially since they put us in a quiet section with 2 kids.
Cons:
8.8
Anonymous
Excellent
08-06-2017
Another pleasant experience.
Pros: Everything was as expected. The room was spacious, and comfortable.
Cons: USB/electrical connection only on 1 side of the bed.
9.6
Anonymous
Exceptional
07-24-2017
Exceptional
Pros: The room was very spacious
Cons: The rush during checkout
9.6
Anonymous
Exceptional
07-16-2017
Exceptional
Pros: Close to airport with prompt shuttle. Breakfast out incredibly early.
Cons: Restaurants a bit of a walk, but shuttle available.
10.0
Anonymous
Exceptional
07-10-2017
Have rebooked for 7/7
Pros: Staffs/shave rebooked for 7/7
Cons: N/a
2.5
Anonymous
Poor
06-25-2017
Disappointed
Pros: Didn't like the food. Powered eggs.
Cons: They fail to clean room after two requests were made.
I plan to send an email to the CEO.
9.2
Anonymous
Wonderful
05-28-2017
Friendly with nice touches
Pros: The facilities were what you would expect (basic but comfortable) but the staff and service were exceptionally friendly. After I checked in and got to my room I received a call from the front desk asking if there was anything they could do to make my stay more comfortable, and every staff member i saw had a smile on their face and asked how I was doing. Also there were little touches here and there that were nice and of the type I see in fancier hotels -- the lobby had a big container of lemon water and cups, they slipped my itemized statement under the door overnight, little things like that. There were two types of pillows and an explanation of which was which. Lots of towels too! Pet friendly (though there is a $25 fee -- some places don't charge a fee). Located near some restaurants and shopping centers, though a little far from the highway.
Cons: Eggs at breakfast were weird (but they did have other hot options like grits and sausage - sausage was tasty).
10.0
Anonymous
Exceptional
04-23-2017
"COMFORT IN" WAY TO GOOO!!!
Pros: The staff was very professional and extreamly nice. We sleep like babies. Very very clean. Food was hot and very delicious.
Cons: If I could have afforted to stay a few more days lol!!!
8.1
Anonymous
Very Good
02-18-2017
Good value for money. Will...
Pros: Clean and comfortable.
Cons: Breakfast a bit lame.
8.3
Anonymous
Very Good
01-27-2017
Very good
Pros: Your staff were professional, helpful, accommodating and well trained.
I thank you for a pleasant stay!
Cons:
4.5
Anonymous
Disappointing
01-05-2017
AWFUL - frozen chosesn
Pros: convenient - bed comfortable - staff pleasant - bedroom acceptable
Cons: refrig dirty -
SERIOUS HVAC ISSUES - cold air blowing in in winter when heater shut off - no access to shut of of fan for guest so no stopping - maintenance man admitted there were issues - politely fumbled around but it was an attempt at best to "jerry rig" something not functioning - Holiday weekend so no mgr available - CHILLED ALL NIGHT. Thermostat/sensor/fan blower etc not working right - I left in am without taking a shower as it was a cold mess - I had 4 hours sleep because of room change with continuation of problem... I will never stay in comfort inn again. - I paid $117 for this pleasure
4.2
Anonymous
Disappointing
10-24-2016
Much too expensive to put...
Pros: The location was good - near a mall and several food options.
Cons: I didn't really mind the Golden Girls decor - but I've never stayed in a cabin quite this sad. It was so dusty I broke out in hives within 10 minutes of being there. There was lots of hair, too. Additionally, there was a burnt out light bulb and non-working outlet near the bedside table. The housekeeper was nice, but staff were mostly unfriendly. We received all kinds of glares for coming to breakfast 15 minutes before closing, for requesting a late check out, and asking for a receipt (which they refused to provide). Then again, maybe glares are just their usual way of greeting!
8.8
Anonymous
Excellent
08-21-2016
We like Comfort Inn hotels!
Pros: Location was great for meeting someone flying in!
Cons:
10.0
Anonymous
Exceptional
08-20-2016
Exceptional
Pros: Friendly staff and good location.
Cons:
7.5
Anonymous
Good
08-18-2016
Great stay.
Pros: I loved the professional staff, the breakfast was great, the room was clean and comfortable.
Cons: Can't say there was anything I didn't like. I will definitely stay again.
9.6
Anonymous
Exceptional
08-03-2016
It was a pleasant stay...
Pros:
Cons: The eggs. And it says late check out is offered but when asked could we get a extra hour they said no and that it may be a extra charge, but they didn't know what it was.
8.8
Anonymous
Excellent
07-26-2016
Pleasant
Pros: Loved the lemon infused water in the lobby! Breakfast was very good.
Cons:
6.7
Anonymous
Pleasant
06-24-2016
Pleasant
Pros: my large dogs were welcomed by staff and other patrons :)
Cons: the bathroom had not been cleaned before we checked in.
7.5
Anonymous
Good
04-19-2016
Good
Pros: Breakfast was really good.
Cons: Needs to be some updating.
Queen size beds would be helpful.
9.2
Anonymous
Wonderful
04-16-2016
Great for overnight before and...
Pros: Clean and comfortable, attentive staff
Cons: Difficult to find based on address
10.0
Anonymous
Exceptional
03-21-2016
It was great
Pros: Everything was wonderful!
Cons: Nothing
8.8
Anonymous
Excellent
03-13-2016
Nice place to overnight
Pros: Staff friendly and helpful. Location good just off the highway and close to food outlets.
Cons: A little on the expensive side for location.
8.8
Anonymous
Excellent
03-03-2016
Location tops
Pros: comfortable bed
Cons: typical CI property, a little pricey
7.9
Anonymous
Good
02-29-2016
Nice Stay..
Pros: The room was very comfortable and the breakfast was amazing.
Cons: Hated hated when you turn the bathroom light on that ventilation sound came on which was very loud
6.7
Anonymous
Pleasant
02-18-2016
A good stay for the...
Pros: The staff was very friendly.
Cons: The bed wasn't very comfortable and I really don't like the small pillows.
7.9
Anonymous
Good
01-05-2016
A Hidden Hideaway!
Pros: Comfortable, clean, and most important, quiet
Cons: Location extremely difficult to find. Poor directions to hotel. It took me an hour to find it. Desk clerk seemed disinterested. Breakfast was a bit thin. Strange recipe for eggs.
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