This property is near the mall and the airport and features cozy décor in shades of pink. Rooms offer plenty of room to spread out and feature city and airport views.
Smoke free premises. 96 units. 4 stories, interior corridors.
Pros: It was clean and comfortable. Nice free breakfast.
Cons: The girl that was at the desk when we checked in was not very friendly and acted like we were inconveniencing her. She was not welcoming at all.
10.0
Rita
Exceptional
Family with Young Children
06-23-2017
Pros: The hotel was nice and clean. The manager went out of her way to make sure I was able to get to the airport on time.
Cons:
7.0
Anthony
Good
Solo Traveler
06-23-2017
Pros: I really enjoyed my stay at the Comfort Inn Airport in Roanoke. I was very surprise by the size of the room when I entered, definitely better than expected. The staff was friendly and the location was right near Valley View mall and other amenities.
Cons: The only "minor issues" I had was that the readout on the thermometer wasn't in sync with the A/C unit, but the unit operated fine for my needs. I also had to plug the fridge directly into the wall to get enough power to it, but after that all was well.
9.0
Carrie
Wonderful
Family with Young Children
06-23-2017
Pros: Location, staff and willingness to work with us were great - especially since they put us in a quiet section with 2 kids.
Cons:
5.0
Jerry
Fair
Senior Traveler
06-23-2017
Pros: Helpful desk staff. Breakfast was o.k.
Cons: road noise
10.0
Chike
Exceptional
Family with Teens
06-23-2017
Pros: The location worked for me. Close to lots of eateries and the freeway that leads to my destination since I only stopped for the night on my way through the town.
Cons: The beds were too small.
9.0
Linda
Wonderful
Business Traveler
06-23-2017
Pros: Very nice mattress es and great bedding very comfortable location was convienent.
Cons: The carpeting was stained and needed a good cleaning
9.0
Lane
Wonderful
Business Traveler
06-23-2017
Pros: Nice hotel close to mall.
Cons:
9.2
Wenli
Wonderful
solo traveller
05-28-2017
Pros: The facilities were what you would expect (basic but comfortable) but the staff and service were exceptionally friendly. After I checked in and got to my room I received a call from the front desk asking if there was anything they could do to make my stay more comfortable, and every staff member i saw had a smile on their face and asked how I was doing. Also there were little touches here and there that were nice and of the type I see in fancier hotels -- the lobby had a big container of lemon water and cups, they slipped my itemized statement under the door overnight, little things like that. There were two types of pillows and an explanation of which was which. Lots of towels too! Pet friendly (though there is a $25 fee -- some places don't charge a fee). Located near some restaurants and shopping centers, though a little far from the highway.
Cons: Eggs at breakfast were weird (but they did have other hot options like grits and sausage - sausage was tasty).
10.0
Robert
Exceptional
solo traveller
04-23-2017
Pros: The staff was very professional and extreamly nice. We sleep like babies. Very very clean. Food was hot and very delicious.
Cons: If I could have afforted to stay a few more days lol!!!
8.8
Anonymous
Excellent
young couple
04-23-2017
Pros: The bed was very comfortable and the room was very clean. Good breakfast except the eggs. The chaffing dish was too hot therefore the eggs all stuck. The biscuits were cold and hard. They offered plenty for breakfast and everything else was very good! We would stay there again definitely !!!
Cons: The eggs.
8.1
Stephen
Very Good
family with young children
02-18-2017
Pros: Clean and comfortable.
Cons: Breakfast a bit lame.
8.3
Michael
Very Good
young couple
01-27-2017
Pros: Your staff were professional, helpful, accommodating and well trained.
I thank you for a pleasant stay!
Cons:
8.8
Anonymous
Excellent
solo traveller
01-27-2017
Pros:
Cons: Wifi was abit hard to connect too. Never got on my laptop
4.5
Mary
Disappointing
solo traveller
01-05-2017
Pros: convenient - bed comfortable - staff pleasant - bedroom acceptable
Cons: refrig dirty -
SERIOUS HVAC ISSUES - cold air blowing in in winter when heater shut off - no access to shut of of fan for guest so no stopping - maintenance man admitted there were issues - politely fumbled around but it was an attempt at best to "jerry rig" something not functioning - Holiday weekend so no mgr available - CHILLED ALL NIGHT. Thermostat/sensor/fan blower etc not working right - I left in am without taking a shower as it was a cold mess - I had 4 hours sleep because of room change with continuation of problem... I will never stay in comfort inn again. - I paid $117 for this pleasure
9.2
Anonymous
Wonderful
solo traveller
12-20-2016
Pros: Nice staff.
Comfortable rooms
Cons: The breakfast had limited variety but decent enough.
4.2
Traveling
Disappointing
young couple
10-24-2016
Pros: The location was good - near a mall and several food options.
Cons: I didn't really mind the Golden Girls decor - but I've never stayed in a cabin quite this sad. It was so dusty I broke out in hives within 10 minutes of being there. There was lots of hair, too. Additionally, there was a burnt out light bulb and non-working outlet near the bedside table. The housekeeper was nice, but staff were mostly unfriendly. We received all kinds of glares for coming to breakfast 15 minutes before closing, for requesting a late check out, and asking for a receipt (which they refused to provide). Then again, maybe glares are just their usual way of greeting!
8.8
Emile
Excellent
mature couple
08-21-2016
Pros: Location was great for meeting someone flying in!
Cons:
10.0
Paul
Exceptional
family with older children
08-20-2016
Pros: Friendly staff and good location.
Cons:
7.5
Terri
Good
family with young children
08-18-2016
Pros: I loved the professional staff, the breakfast was great, the room was clean and comfortable.
Cons: Can't say there was anything I didn't like. I will definitely stay again.
9.6
Ron
Exceptional
young couple
08-03-2016
Pros:
Cons: The eggs. And it says late check out is offered but when asked could we get a extra hour they said no and that it may be a extra charge, but they didn't know what it was.
8.8
Lisa
Excellent
family with older children
07-26-2016
Pros: Loved the lemon infused water in the lobby! Breakfast was very good.
Cons:
6.7
Patricia
Pleasant
family with older children
06-24-2016
Pros: my large dogs were welcomed by staff and other patrons :)
Cons: the bathroom had not been cleaned before we checked in.
7.5
Nancy
Good
family with young children
04-19-2016
Pros: Breakfast was really good.
Cons: Needs to be some updating.
Queen size beds would be helpful.
9.2
Peter
Wonderful
solo traveller
04-16-2016
Pros: Clean and comfortable, attentive staff
Cons: Difficult to find based on address
10.0
Valeriekaye
Exceptional
review category group of friends
03-21-2016
Pros: Everything was wonderful!
Cons: Nothing
8.8
Nicholas
Excellent
mature couple
03-13-2016
Pros: Staff friendly and helpful. Location good just off the highway and close to food outlets.
Cons: A little on the expensive side for location.
8.8
Donald
Excellent
solo traveller
03-03-2016
Pros: comfortable bed
Cons: typical CI property, a little pricey
7.9
Delores
Good
solo traveller
02-29-2016
Pros: The room was very comfortable and the breakfast was amazing.
Cons: Hated hated when you turn the bathroom light on that ventilation sound came on which was very loud
6.7
Cecil
Pleasant
mature couple
02-18-2016
Pros: The staff was very friendly.
Cons: The bed wasn't very comfortable and I really don't like the small pillows.
10.0
Anonymous
Exceptional
solo traveller
01-07-2016
Pros: Very pleasant stay! Loved the little duck toy! :) Friendly, competent staff. Would definitely stay again!
Cons:
7.9
Richard
Good
solo traveller
01-05-2016
Pros: Comfortable, clean, and most important, quiet
Cons: Location extremely difficult to find. Poor directions to hotel. It took me an hour to find it. Desk clerk seemed disinterested. Breakfast was a bit thin. Strange recipe for eggs.
7.9
Paul
Good
solo traveller
12-01-2015
Pros: closeness to Airport. Free shuttle
Cons:
10.0
Sean
Exceptional
solo traveller
08-05-2015
Pros: Just amazing
Cons: Liked everything
7.5
Anonymous
Good
mature couple
08-03-2015
Pros:
Cons: Breakfast was poor in general. No fruit salad or other non fattening options. Eggs were dried out flat disks. But, staff was pleasant and kept the place clean.
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