This hotel boasts contemporary décor and a modern lobby featuring a touch-screen computer wall, as well as pod tables with computer/TV screens and book library with local themes. Small but state-of-the-art exercise rooms offer individual TV screens on each piece of cardio equipment.
Smoke free premises. 142 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 3 mi.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 32 guests
Showing reviews 1 - 5 of 50
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-20-2017
Pros:
Cons: Did not have the option for me to choose the type of room that I wanted.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: The Hotel was perfect from staff to location. We have no complaints.
Cons:
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-20-2017
Pros: Location was fine, Staff was cordial.
Cons: Pool temp too cold to use, room had a musty odor and AC unit was very noisy.
7.0
Verified Hotel Guest
Good
10-20-2017
Pros: Rooms were nice.
Cons: The location could have been better.
9.2
Anonymous
Wonderful
young couple
10-12-2017
Superb
Pros:
Cons:
3.3
Deborah
Poor
review category group of friends
09-10-2017
Poor
Pros:
Cons:
10.0
Brad
Exceptional
solo traveller
07-25-2017
Exceptional
Pros:
Cons:
6.3
Anonymous
Pleasant
young couple
07-23-2017
Alright if you are not...
Pros: Bed was comfortable, staff friendly
Cons: Loud A/C unit, contacted front desk who sent someone to look at it. They said there was nothing more they could do. It sounded like the unit was broke, very loud rattling/buzzing sound. The tv channels could only be switched going backwards on the remote.
6.3
Anonymous
Pleasant
family with young children
07-17-2017
Pleasant
Pros: Location, close to the airport
Cons: The water pressure was really bad.
2.5
Reginald
Poor
solo traveller
07-10-2017
The worst
Pros: Nothing....
Cons: Room was nasty. Plus, someone stole my credit card info and was trying to use it. I will never, ever, stay here again. Worst experience of my life. Now I have to put a fraud alert on my ssn and name
9.6
Brenda
Exceptional
solo traveller
07-05-2017
Met my needs
Pros: The location was ideal for me - with this overnight stay - close to the airport!!
Cons: Some repairs neede to be made in the room
7.1
Horace
Good
young couple
07-04-2017
Good
Pros:
Cons:
2.5
Devon
Poor
solo traveller
06-29-2017
Very poor
Pros:
Cons: Customer service
10.0
Melissa
Exceptional
young couple
06-26-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
young couple
05-22-2017
Nice place to stop at...
Pros:
Cons:
10.0
Joyce
Exceptional
young couple
05-20-2017
Exceptional
Pros:
Cons:
10.0
Edward
Exceptional
review category group of friends
04-24-2017
Exceptional
Pros:
Cons:
10.0
Bruce
Exceptional
solo traveller
04-23-2017
Exceptional
Pros:
Cons:
7.5
Barbara
Good
solo traveller
04-21-2017
Good
Pros:
Cons:
9.6
Jayla
Exceptional
young couple
04-16-2017
Exceptional
Pros:
Cons:
5.0
Thomas
Fair
young couple
04-13-2017
No mention of remodel
Pros: The room was nice
Cons: There was no mention that the bistro on site was closed that's why we rented the place so that we wouldn't have to go out for breakfast they offered coffee and pastries the pastries were frozen we just started a multi million dollar contract in the area I was traveling with our corporate president I set it up so that we could have a fordable rooms for our corporate staff she liked her room but she said absolutely not because of the other amenities that were not available
9.6
Samantha
Exceptional
young couple
03-28-2017
Customer service was great! I...
Pros: I loved the new renovations. I thought it was very classy. A little pricey, but a nice stay! Wonderful staff, pool, and bar!
Cons: Price
4.6
Stanley
Disappointing
solo traveller
03-28-2017
It was one of the...
Pros: Not much at all
Cons: Hotel was very dirty (2nd floor), room was noisy due to construction, was given another room away from construction and it was still noisy. Sheets didn't fit bed, given a new set for me to change, was given a handicap room and couldn't hang suits (closet too short). Terrible stay, worst ever!
7.1
Zach
Good
young couple
02-21-2017
Good
Pros:
Cons: Not enough towels and the sheets weren't the greatest and the pool felt like straight chlorine mi
7.1
Stephen
Good
solo traveller
02-01-2017
Good
Pros: Staff very polite and helpful. Room was clean and updated. Didn't use any other amenities so I cannot comment on them.
Cons: Shower bar was broken, ie: coming out of the wall. None of the outlets worked properly, they had all been used excessively and the contacts were so worn that I could not plug in a phone charger. Would suggest a maintenance schedule to check and replace.
10.0
Frank
Exceptional
young couple
11-02-2016
Great place to stay
Pros: The bed was very comfortable and we loved the decor. The colors were great and everything was very clean. Having a fridge and a microwave was a real plus.
Cons: A mirror in the bedroom area would have been nice.
9.2
Elizabeth
Wonderful
family with young children
10-10-2016
Great staff!
Pros: Very courteous staff and nice decor.
Cons: The bed was a bit uncomfortable.
10.0
Marguerita
Exceptional
solo traveller
09-26-2016
Great!!!!!
Pros: Everything
Cons:
10.0
Megan
Exceptional
young couple
09-15-2016
In town for Richmond race
Pros: Friendly staff and clean hotel/room!
Cons:
5.8
Sheila
Okay
young couple
09-07-2016
Okay
Pros:
Cons:
9.6
John
Exceptional
solo traveller
08-09-2016
Great staff, close to airport.
Pros: Pamela was wonderful and the staff really did a great job!
Cons: All went well.
7.5
David
Good
solo traveller
08-08-2016
Good
Pros:
Cons:
7.5
Bryce
Good
young couple
07-28-2016
Good
Pros:
Cons:
8.3
Jana
Very Good
family with young children
07-26-2016
Not a Happy camper
Pros:
Cons: Didnt like cleaning staff waking me up 3 times 9:30 - 10:30 and 11:00 to clean the room check out was 12 noon. Each time they just unlocked my door no knocking or announcing entry. If I paid up to 12pm check out dont disturb me before that.
8.8
Hattie
Excellent
family with young children
07-24-2016
Enjoyed my stay
Pros: The staff was very nice and pleasant. I love the smell of the lobby.
Cons: The mini refrigerator in the room didn't work.
9.2
Elisa
Wonderful
family with older children
07-20-2016
Superb
Pros:
Cons:
6.7
Angela
Pleasant
mature couple
07-09-2016
Pleasant
Pros:
Cons:
9.6
Daisyz
Exceptional
family with young children
06-29-2016
Nice stop over for a...
Pros: I was surprised by how little I heard from the airport. Rooms were very clean and comfortable.
Cons: Pool water could have been a little warmer.
7.9
Leeann
Good
mature couple
06-29-2016
Good
Pros: Easy to locate, plenty of restaurants in the area, quiet, check-in was easy and quick.
Cons: Lobby was quite attractive, however the actual room looked like it was in need of an update. Parking seemed to be limited when we arrived but we did manage to find a place.
9.6
Anonymous
Exceptional
family with older children
06-20-2016
Exceptional
Pros:
Cons:
8.8
Robert
Excellent
mature couple
06-12-2016
Fabulous
Pros:
Cons:
6.7
Marcia
Pleasant
mature couple
06-06-2016
not bad especially for price...
Pros: staff very nice and helpful with directions and dining in area
Cons: bathroom and vanity very small and very close in proximity.
7.1
Vincent
Good
solo traveller
05-26-2016
Good
Pros:
Cons:
8.8
William
Excellent
solo traveller
05-24-2016
All was great, except!
Pros:
Cons: All was great except: Called to obtain hotel's free airport shuttle from airport to hotel. Immediately asked to hold, did so for 15 min. Finally took cab for $12.00. Told staff that I was still on hold upon check-in at 21 min. hold. Desk clerk told me he was sorry. Got to room and still no one picked up the phone hold! This was 25 min. into call. Bad start to my stay!
8.8
1ofzions
Excellent
solo traveller
05-18-2016
Very Comfortable Stay
Pros: Very friendly staff (front desk & house keeping); very responsive to request; great all-around customer service. Quiet
Cons: So far out from downtown; not much to do near-by. (within two miles-or less-of airport)
8.3
Gerald
Very Good
family with young children
05-03-2016
Very good
Pros: nice people worked at hotel
Cons: key did not work half the time.
10.0
Theresa
Exceptional
family with older children
05-02-2016
Great location!
Pros: Clean room, comfortable bed.perfect place to stay to travel out of the Richmond airport. The staff was fantastic and very friendly. The shuttle service is excellent. Got us to and from the airport with no problems at all well worth the cost of the room.
Cons: There was nothing at this hotel that I did not like.
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