This hotel boasts contemporary décor and a modern lobby featuring a touch-screen computer wall, as well as pod tables with computer/TV screens and book library with local themes. Small but state-of-the-art exercise rooms offer individual TV screens on each piece of cardio equipment.
Smoke free premises. 142 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 3 mi.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 32 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: Did not have the option for me to choose the type of room that I wanted.
7.0
Anonymous
Good
08-11-2017
Pros: Close to the airport. Clean and quiet. Most of the staff are great. And they will shuttle you to and from nearby restaurants.
Cons: Shuttle van needs working seatbelts in the middle row. "Bistro" cafe staff should wait on customers--or at least acknowledge them--in a reasonable time. I left after waiting three minutes and got breakfast at the airport instead.
5.0
Anonymous
Fair
08-11-2017
Pros: Location was fine, Staff was cordial.
Cons: Pool temp too cold to use, room had a musty odor and AC unit was very noisy.
2.5
Anonymous
Poor
07-10-2017
The worst
Pros: Nothing....
Cons: Room was nasty. Plus, someone stole my credit card info and was trying to use it. I will never, ever, stay here again. Worst experience of my life. Now I have to put a fraud alert on my ssn and name
9.6
Anonymous
Exceptional
07-05-2017
Met my needs
Pros: The location was ideal for me - with this overnight stay - close to the airport!!
Cons: Some repairs neede to be made in the room
2.5
Anonymous
Poor
06-29-2017
Very poor
Pros:
Cons: Customer service
5.0
Anonymous
Fair
04-13-2017
No mention of remodel
Pros: The room was nice
Cons: There was no mention that the bistro on site was closed that's why we rented the place so that we wouldn't have to go out for breakfast they offered coffee and pastries the pastries were frozen we just started a multi million dollar contract in the area I was traveling with our corporate president I set it up so that we could have a fordable rooms for our corporate staff she liked her room but she said absolutely not because of the other amenities that were not available
9.6
Anonymous
Exceptional
03-28-2017
Customer service was great! I...
Pros: I loved the new renovations. I thought it was very classy. A little pricey, but a nice stay! Wonderful staff, pool, and bar!
Cons: Price
4.6
Anonymous
Disappointing
03-28-2017
It was one of the...
Pros: Not much at all
Cons: Hotel was very dirty (2nd floor), room was noisy due to construction, was given another room away from construction and it was still noisy. Sheets didn't fit bed, given a new set for me to change, was given a handicap room and couldn't hang suits (closet too short). Terrible stay, worst ever!
7.1
Anonymous
Good
02-21-2017
Good
Pros:
Cons: Not enough towels and the sheets weren't the greatest and the pool felt like straight chlorine mi
7.1
Anonymous
Good
02-01-2017
Good
Pros: Staff very polite and helpful. Room was clean and updated. Didn't use any other amenities so I cannot comment on them.
Cons: Shower bar was broken, ie: coming out of the wall. None of the outlets worked properly, they had all been used excessively and the contacts were so worn that I could not plug in a phone charger. Would suggest a maintenance schedule to check and replace.
10.0
Anonymous
Exceptional
11-02-2016
Great place to stay
Pros: The bed was very comfortable and we loved the decor. The colors were great and everything was very clean. Having a fridge and a microwave was a real plus.
Cons: A mirror in the bedroom area would have been nice.
9.2
Anonymous
Wonderful
10-10-2016
Great staff!
Pros: Very courteous staff and nice decor.
Cons: The bed was a bit uncomfortable.
10.0
Anonymous
Exceptional
09-26-2016
Great!!!!!
Pros: Everything
Cons:
10.0
Anonymous
Exceptional
09-15-2016
In town for Richmond race
Pros: Friendly staff and clean hotel/room!
Cons:
9.6
Anonymous
Exceptional
08-09-2016
Great staff, close to airport.
Pros: Pamela was wonderful and the staff really did a great job!
Cons: All went well.
8.3
Anonymous
Very Good
07-26-2016
Not a Happy camper
Pros:
Cons: Didnt like cleaning staff waking me up 3 times 9:30 - 10:30 and 11:00 to clean the room check out was 12 noon. Each time they just unlocked my door no knocking or announcing entry. If I paid up to 12pm check out dont disturb me before that.
8.8
Anonymous
Excellent
07-24-2016
Enjoyed my stay
Pros: The staff was very nice and pleasant. I love the smell of the lobby.
Cons: The mini refrigerator in the room didn't work.
9.6
Anonymous
Exceptional
06-29-2016
Nice stop over for a...
Pros: I was surprised by how little I heard from the airport. Rooms were very clean and comfortable.
Cons: Pool water could have been a little warmer.
7.9
Anonymous
Good
06-29-2016
Good
Pros: Easy to locate, plenty of restaurants in the area, quiet, check-in was easy and quick.
Cons: Lobby was quite attractive, however the actual room looked like it was in need of an update. Parking seemed to be limited when we arrived but we did manage to find a place.
6.7
Anonymous
Pleasant
06-06-2016
not bad especially for price...
Pros: staff very nice and helpful with directions and dining in area
Cons: bathroom and vanity very small and very close in proximity.
8.8
Anonymous
Excellent
05-24-2016
All was great, except!
Pros:
Cons: All was great except: Called to obtain hotel's free airport shuttle from airport to hotel. Immediately asked to hold, did so for 15 min. Finally took cab for $12.00. Told staff that I was still on hold upon check-in at 21 min. hold. Desk clerk told me he was sorry. Got to room and still no one picked up the phone hold! This was 25 min. into call. Bad start to my stay!
8.8
Anonymous
Excellent
05-18-2016
Very Comfortable Stay
Pros: Very friendly staff (front desk & house keeping); very responsive to request; great all-around customer service. Quiet
Cons: So far out from downtown; not much to do near-by. (within two miles-or less-of airport)
8.3
Anonymous
Very Good
05-03-2016
Very good
Pros: nice people worked at hotel
Cons: key did not work half the time.
10.0
Anonymous
Exceptional
05-02-2016
Great location!
Pros: Clean room, comfortable bed.perfect place to stay to travel out of the Richmond airport. The staff was fantastic and very friendly. The shuttle service is excellent. Got us to and from the airport with no problems at all well worth the cost of the room.
Cons: There was nothing at this hotel that I did not like.
7.1
Anonymous
Good
04-07-2016
Good
Pros: Rooms were clean
Cons: Breakfast was expensive and not included.
8.3
Anonymous
Very Good
03-27-2016
I would stay again.
Pros: Very clean facility. Great staff
Cons:
5.8
Anonymous
Okay
02-23-2016
Okay
Pros: beds nice
Cons: musty odor in halls
10.0
Anonymous
Exceptional
07-25-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
07-04-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
06-26-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
05-20-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
04-24-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
04-23-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
04-21-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
04-16-2017
Exceptional
Pros:
Cons:
5.8
Anonymous
Okay
09-07-2016
Okay
Pros:
Cons:
7.5
Anonymous
Good
08-08-2016
Good
Pros:
Cons:
7.5
Anonymous
Good
07-28-2016
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
07-20-2016
Superb
Pros:
Cons:
6.7
Anonymous
Pleasant
07-09-2016
Pleasant
Pros:
Cons:
8.8
Anonymous
Excellent
06-12-2016
Fabulous
Pros:
Cons:
7.1
Anonymous
Good
05-26-2016
Good
Pros:
Cons:
8.8
Anonymous
Excellent
03-25-2016
Fabulous
Pros:
Cons:
8.8
Anonymous
Excellent
03-12-2016
Fabulous
Pros:
Cons:
7.1
Anonymous
Good
12-02-2015
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
07-23-2017
Alright if you are not...
Pros: Bed was comfortable, staff friendly
Cons: Loud A/C unit, contacted front desk who sent someone to look at it. They said there was nothing more they could do. It sounded like the unit was broke, very loud rattling/buzzing sound. The tv channels could only be switched going backwards on the remote.
6.3
Anonymous
Pleasant
07-17-2017
Pleasant
Pros: Location, close to the airport
Cons: The water pressure was really bad.
9.2
Anonymous
Wonderful
02-17-2016
Good stay
Pros: Comfortable, clean, roomy
Cons: Location, off main highway but not near attractions
10.0
Anonymous
Exceptional
11-29-2015
perfect & all about customer...
Pros: Shanell at the front desk was all about customer satisfaction. We wanted to play cards in the lobby while having some cocktails, she had someone go out and get us some cards. It was great.
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