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Holiday Inn Express

AAA Inspector Rating

8.7

Good

28 Guest Ratings

491 International Center Dr

Sandston, VA 23150- Map It

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AAA Inspector Notes

Along a row of popular hotels, this business-class hotel sits not far from the airport and the interstate. Cinnamon rolls and a pancake machine are featured at the continental breakfast. Smoke free premises. 101 units. 4 stories, interior corridors. Accessibility (Call).

More about Sandston, VA More Hotels in Sandston, VA

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-64 exit 197A (Sandston-RIC Airport), just s to Audubon Dr, then just n. 491 International Center Dr 23150.

Pool

heated indoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

exercise room.

Guest Services

valet laundry, airport transportation, area transportation-within 5 mi.

Terms

N, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE

Good

Based on Ratings from 28 guests

Showing reviews 1 - 5 of 17

8.8

Juan

Excellent

solo traveller

06-30-2016

Pros: Front desk personnel

Cons:

5.8

Gina

Okay

family with older children

06-23-2016

Pros: Staff were very accommodating even after booking.com said rooms were available which clearly were not...

Cons: Strong smell of pool chemicals reached our floor.

4.2

Anonymous

Disappointing

family with older children

05-18-2016

Pros: The location

Cons: They messed up my booking and booked me for a king instead of a double. Finally got into a handicap room.... which I did not want. I was told that is all they had. Carpet was dirty. I asked for a receipt and they told me no that I had to get it from booking.com. I reminded them that I always use booking.com and each hotel always gives me a receipt. She became very loud and rude.

7.1

William

Good

mature couple

04-23-2016

Pros: Kim worked very hard to get us a good room.

Cons: Three rooms before we had one that everything worked. First, toilet flush handle broke; no one there to fix it. Second room, too close to elevator; too noisy, and new TV remote not programmed yet. Finally, third room was ok expect TV remote did not totally work either.

7.5

Louis

Good

mature couple

03-22-2016

Pros: all was good

Cons: toilet to low to the floor

3.3

Anonymous

Poor

mature couple

02-04-2016

Pros: Staff was nice.

Cons: Room was not clean, and had stains on the wall. There also was a bug on the ceiling.

8.8

Stephanie

Excellent

review category group of friends

10-20-2015

Pros: The hotel was very clean - common areas and room. Staff was prompt and friendly, especially for a late evening check-in. Breakfast was pretty decent, good selection.

Cons:

6.3

Anonymous

Pleasant

mature couple

08-17-2015

Pros:

Cons: Had a problem but was solved.

7.5

Edgard

Good

solo traveller

07-09-2015

Pros: Close proximity to where i had to attend a graduation.

Cons: Found a few roaches in room.

4.6

Shalonda

Disappointing

family with young children

06-24-2015

Pros: We were on the 2nd floor and the kids loved the views of the airplanes

Cons: I booked a standard room w/2 queen beds and when I arrived I was told they only have the single king beds available.I had 2 preteens with me so we needed the extra bed. The pullout couch reeked of urine and was filthy. The entire night staff was moving things up and down the hall so there was a squeaky noise preventing u from sleeping. I will never stay there again.

3.3

Anonymous

Poor

family with older children

03-12-2015

Pros:

Cons: Double beds instead of king bed which was reserved. Noise in the halls after 3:00 a.m. After complaining front desk did not respond.

10.0

Judith

Exceptional

solo traveller

03-01-2015

Pros: Virginia was hit by a major snowstorm and even being fully booked, and short staffed, the hotel rooms were cleaned to perfection, the small available staff was extremely accommodating. This was the first time I have stayed at a holiday Inn Express, my next Virginia visit. I am booking this hotel! Job Well Done to Entire Team!!!!!

Cons:

6.7

Janine

Pleasant

solo traveller

12-06-2014

Pros: Staff very friendly front desk and driver who operated shuttle.

Cons: One of beds in room was not completely made up; pillows were on chair and one didn't have pillowcase on it. Drain was extremely slow in tub. Room smelled like old smoke.

3.5

Anonymous

Poor

mature couple

11-18-2014

Pros: I like the fact they had an indoor pool

Cons: I did not like the fact that the people treated poorly not only that the room was not clean and stuff was messed up in the room The toilet has feces all over it underneath it And went to a complimentary breakfast the lady wouldn't even say good morning speak to us than anything They also missed a wake up call so I miss my flight out So that was all bad for me and then it told me I couldn't get a refund right then that it will take up to 24 hours in 2 weeks before I get any of my money back

8.8

Anonymous

Excellent

solo traveller

11-16-2014

Pros: The check in and out was fast easy and friendly.

Cons: I had a room right next to the ice maker, which you could heard thud repeatedly and regularly all night. Made it hard to sleep.

9.6

Harold

Exceptional

family with older children

11-10-2014

Pros: Then accessibility of the hotel to the airport, the comfort and freshness of the room, and the cheerful greeting and assistance form the staff!

Cons: We'll be back!

8.8

Françoise

Excellent

mature couple

11-03-2014

Pros: The proximity of Richmnod airport with the free shuttle to get there.The beautiful and very comfortable suite we were given.

Cons: Why do American hotels serve breakfast in disposable plates, glases,cuttlery, etc ... The waste is amazing !

Showing reviews 1 - 5 of 17