Best Western Plus Sandcastle Beachfront Hotel

AAA Inspector Rating
8.7
Very Good
868 Guest Ratings
1307 Atlantic Ave
Virginia Beach, VA 23451- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room2.8
Bath2.7
Public Areas3.1
AAA Inspector Notes
All rooms have balconies; most face the boardwalk, but some have only side views. Side-view rooms are limited in size but offer a more budget-friendly alternative at a beachfront property. Bright contemporary décor is found throughout. Smoke free premises. 147 units. 9 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. I-264 0.5 mi s of terminus; at 14th St. Adjacent to Lynnhaven Fishing Pier. 1307 Atlantic Ave 23451.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Eco Certification
The Virginia Green Lodging Program recognizes hotels, resorts and other lodging facilities that have taken steps to reduce their impact on the environment.
Pool
heated indoor.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes.
Sports & Recreation
bicycles, exercise room.
Guest Services
valet and coin laundry.
Terms
3 night minimum stay - seasonal and/or weekends, 3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 868 guests
Showing reviews 1 - 5 of 50
3.3
Gilberto
Poor
family with young children
05-23-2017
Pros: Nothing
Cons: I am handicapped in a wheelchair. Before finalizing my booking I called the hotel to ask the most important question to me were the balconies wheelchair accessible? I was just short there were no steps to get onto the balcony. So I booked the hotel with no hesitation and pack my bags. I was so excited to get it ocean front view with an accessible balcony upon arrival I discovered that was not the case and I had been lied to. There was a giant step to get onto the balcony. I'm paralyzed from the chest down and in a power wheelchair there was no way for me to get on the balcony at all I was told that all balconies were like this at the hotel. I also asked for an accessible room. What I got was an extremely small room hard to maneuver around with a bathroom with a very high tub period what I was expecting was a roll in shower. So not only could I not get on the balcony but I also couldn't shower. One day we ask the housekeeper to please change your sheets. We left for 5 hours came back and discovered the sheets had never been changed. Not once during our four night stay were are sheets changed. My daughter asked me if I could take you to the pool which I was told was located on the second floor. Now I didn't expect the pull itself to be accessible for me to get in it but I had hoped I would at least be able to go to the pool and watch my daughter swim period but that was not the case the pool itself is in between the second and third floor and you must take about five steps to get to it. So we ended up paying almost $1,000 for hotel room that was not an accessible and I also couldn't even get in the pool area to watch my daughter swim.
6.7
Joshua
Pleasant
young couple
05-23-2017
Pros: I liked the ocean view.
Cons: There was only one elevator working for 9 floors took 15 minutes or more to get on each time. Only ground floor had number indicators for which floor the elevator was at.
6.3
Anonymous
Pleasant
review category group of friends
05-22-2017
Pros: Location of hotel
Cons: Elevator out of order. Odd room location/configuration. No dresser. Dated facility.
9.6
Jennifer
Exceptional
review category group of friends
05-20-2017
Pros: All the staff were very friendly and accommodating
Cons: Cinnamon pastries were dry
6.3
Kathleen
Pleasant
review category group of friends
05-19-2017
Pros: Fitness center had broken equipment...staff at breakfast was to busy eating & drinking instead of restocking & cleaning...pool hours should be changed to earlier time..
Cons:
Showing reviews 1 - 5 of 50