The high-rise brings modern style and energy to the oceanfront with fire-pit tables and nightly music at the patio bar. The rooftop infinity pool becomes an exclusive nightclub at night. Rooms are crisp with all-white bedding and oversize flat-panel TVs. Some rooms offer balconies and oceanfront views, but the city-view rooms can be a great deal.
Smoke free premises. 289 units. 20 stories, interior corridors. Accessibility (Call).
I-264 0.5 mi n of terminus. 3001 Atlantic Ave 23451.
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Pool
heated outdoor, heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
Catch 31 Fish House & Bar, Salacia, see separate listings, full bar.
hot tub, recreation programs in summer, exercise room, spa.
Guest Services
valet laundry, room service, area transportation-within 3 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 154 guests
Showing reviews 1 - 5 of 50
9.6
Hassan
Exceptional
family with young children
09-13-2016
Pros: The hotel is a great place to be in with your love for getaways.It's super neat with modern style living. The staff were very friendly and outstanding.
Cons: Not too many options for breakfast. I would prefer if the hotel could add options like waffles and pancakes. Also breakfast room is too small for such a big hotel.
6.3
Alba
Pleasant
family with young children
09-08-2016
Pros: All
Cons:
10.0
Joe
Exceptional
family with young children
09-06-2016
Pros: We were there during a tropica storm and still had a great time
Cons: Only compliant was the phone lines were slow in picking up
9.2
Vincent
Wonderful
family with older children
08-25-2016
Pros: Accommodating Hotel Personnel
Cons: Ocean view room was not available first night although the reservation was for Ocean view.
3.8
Samantha
Poor
family with young children
08-24-2016
Pros: location on the beach
Cons: Our room was so old and not updated. The shower was broken and dirty looking. The bed was not comfortable was hard as a rock. Parking was not included in the price. Our room was dirty when we arrived we found someone else bathing suit on the floor and no one cleaned our room once in 4 nights. The concert was so loud every night my kids could not get to sleep. The pools were completley dirty. The pools were tinged green and when you touched the wall of it was slimy green
9.6
Richard
Exceptional
mature couple
08-23-2016
Pros: great location and staff really friendly and helpful
Cons:
5.4
Ashwin
Fair
young couple
08-22-2016
Pros: The location was great
Cons: There was a lack of communication between Booking.com and the hotel. The wrong card was charged twice and it has made a huge inconvenience. I also tried to switch rooms before our arrival and was informed I would have to pay for an extra night. They did try to work with me for 3 out of the 4 nights though. m
6.3
Silvia
Pleasant
family with young children
08-20-2016
Pros: The pool
Cons: The price
6.0
Verified Hotel Guest
Pleasant
Family with Teens
08-17-2016
Pros: Location to shops and Neptune Park
Cons: The outdoor pool was filthy. We reported the concern but there was not an evident effort to clean it up. There are not enough elevators to accommodate the number of people at the hotel. It was not unusual to wait 10 minutes on an elevator everytime.
10.0
Brandon
Exceptional
Traveling as Couple
08-15-2016
Pros: The view was great.
Cons: No
6.7
Misty
Pleasant
family with older children
08-12-2016
Pros:
Cons: The Price was crazy for one night.
6.3
Keisha
Pleasant
family with young children
08-12-2016
Pros: Hotel Restaurant was amazing!
Cons: Cigarettes and matches left on balcony. Bathroom scuffed and some mold.
6.3
Thomas
Pleasant
mature couple
08-09-2016
Pros: access to the beach
Cons: price for what you get
9.6
Brian
Exceptional
solo traveller
08-09-2016
Pros: Though Booking.com didn't communicate the reservation to the hotel, they went above and beyond to ensure I had a room and they honored the quoted price (actually it cost less).
Cons: Booking.com did NOT communicate my reservation to the hotel so when I got there, I was lucky to get a room like I asked for. Be sure to print out your reservation and take the copy with you.
7.1
Kindy
Good
family with young children
08-07-2016
Pros: The beds were comfortable
Cons: I requested A connecting room so the kids don't stress out at night, and I called 3 times to make sure!!
they pretended like I didn't know what I was taking about!!!! I have four kids and it was a hassle.
Also, if u pay for Buffett, they will secretly add fees under "upgraded buffet!!!!
7.5
Charlotte
Good
family with older children
08-05-2016
Pros: Friendly staff, quality of food in club lounge, Salacia restaurant, comfortable bed, spacious room.
Cons: Very noisy position, $35 per person for sunbed and umbrella on the crowded beach. Expensive.
6.3
Natalia
Pleasant
family with young children
08-04-2016
Pros:
Cons: The bedrooms were small! The staff in the front desk was not friendly when I came in the first night. The closet was broken!
8.8
Maria
Excellent
family with young children
08-03-2016
Pros: The view
The location of the hotel
The entertainment at the Neptunes Square
The infinity pool.
The view from the infinity pool is spectacular.
The abundance of the pool towels
The staff at check in counter
Cons: The following:
I put the card requesting that the bed sheets be changed and twice they were not changed.
The toilet was running all night.
We complained twice.
We were told that the engineer would take care of it but nothing was done about it.
The toilet was not sanitized and cleaned well.
The room was not properly dusted.
Lack of shade upstairs around the pool made it tough to enjoy sitting around and enjoying at peak hours of extreme heat.
The pool in the afternoon wasn't as clean. I would recommend having it shocked and cleaned mid afternoon in addition to first thing each morning.
Have a Guest Appreciation Evening at the Pool - for Guests only.
I would recommend adding cabanas ( not umbrellas)
A nice hotel. A perfect location.
Price point- a bit too expensive for type of room and view that we had but the GM compensated us with a wonderful breakfast full buffet for our 7 day stay which was amazing.
7.9
Tommie
Good
mature couple
08-02-2016
Pros:
Cons: Room to small compared to price.
6.7
Susan
Pleasant
solo traveller
07-31-2016
Pros: Clean. Bell hops and Valet were very friendly and most willing to help.
Cons: Coffee maker in room was only for 1 cup. Front desk staff very rude. Tacked on additional charge of $150.00 after I checked out and wouldn't come to the phone or call me back to explain. Housekeeping showed up at 5:30 pm day 2 of a 3 day stay to see if we needed towels. I realize my stay was during tourist season, but for over $400.00 per night I expected a little more than the key!
10.0
Robin
Exceptional
review category group of friends
07-30-2016
Pros: The staff is the best! They go out of their way to assure your stay is exceptional, from the valet parking staff that greeted us to the desk at checkout. Can't wait to go back!
Cons: Elevators are slow
10.0
Keisha
Exceptional
family with young children
07-29-2016
Pros: I loved everything ! It was so comfortable!
Cons: Maybe the room service could of been a little quicker.
3.0
Verified Hotel Guest
Poor
07-27-2016
Pros: The rooftop pool was amazing as well as the view from the balcony.
Cons: Very unprofessional and unorganized. Couldnt get my information right during check out. The process took more than 10 minutes. They charged my card incorrectly and still hasnt fixed it 2 days now since i checked out. Management doesnt answer phone calls
8.3
Stephenie
Very Good
mature couple
07-27-2016
Pros: Staff and location of property was great!!
Cons: Mattress was hard.
8.8
Tess
Excellent
family with young children
07-26-2016
Pros: The location at neptunes park was fabulous!
Cons: No wifi unless you pay a bunch of extra money. We called the number for room service in an attempt to order some dinner on the night we arrived, but were told wait times were over an hour and we should go down and order in person...? Why have a number to order off of then? So we took our kids out of the hotel for all our meals during the stay. Not a big deal, but it seemed like the restaurants were anything but geared at young families.
10.0
Rodney
Exceptional
review category group of friends
07-26-2016
Pros: All around good spot skybar was litty
Cons:
10.0
Melissa
Exceptional
family with older children
07-26-2016
Pros:
Cons: More elevators are needed
9.2
N
Wonderful
family with young children
07-24-2016
Pros: Clean hotel, great service, nice facilities, roof top pool with ocean view that coverts into a night bar.
Cons: Parking is across the street, used jointly by public and hotel. Valet service is available though at 16$... self park is 10$ that's charged separately.
We booked Oceanview room on Booking and paid extra for it, turns out there are many grades of OCEANVIEW which Booking has little visibility into. We got a room that could TECHNICALLY be qualified as OceanView, i.e. a room from which if you go outside to the balcony and look to the left you will see the ocean. Our honest expectation was that OCEAN VIEW room with premium price means that you can literally see the ocean out of the window.
So if you care for a nice sunrise and moonlight over the ocean then make sure you book directly through Hilton and ask for OCEAN FRONT VIEW.
9.6
Sharon
Exceptional
mature couple
07-23-2016
Pros: A/C system design awesome, long bathroom counter, loved the sink faucet, non slip tub, very clean and quiet room, great hair dryer, great staff, ice,snack room was directly across from our room, smooth elevators, wifi worked w no problem, great location,had everything we needed.
Cons: Pool water was yellow-ish, could have been a little cleaner, no bedspreads at all? Just a thin outer covering to go with the bedskirts would be a litte more inviting, toilet tissue hard to reach...should put under the counter.We did not use the rec room or restaurants, so cannot rate those.
2.5
Shavon
Poor
family with young children
07-21-2016
Pros: The roof top pool
Cons: The supervisor was very RUDE was not willing to help me accused me of booking two rooms (I did not) while trying to explain this to see him it happen because if I had I would have been charged twice. I was told she didn't know she didn't work for booking.com.. She advised me she had canceled one room without charging me so it was nothing she could do! She was not professional her attitude was the worst!! Then finally offered me another room when she could have offered me this first! Oh and a $50 gift card for the restaurant. The room was not clean at all felt like I was at the super 8. I made other accommodation and went else where so this was how I spent my vacation! Not worth the money I paid at all! I feel you get what you pay for and for almost $400 a night... I will never stay here again and I wouldn't recommend anyone else to either. The outside of the hotel is nice as well as the inside and the pools... But the rooms are disgusting!! Furniture is old just totally not what I expected doesn't live up to the name! Don't want this to happen to anyone else. That desk supervisor made my experience go from bad to worst! Wish I could add all of my photos here is a few.
7.1
John
Good
young couple
07-21-2016
Pros: Roof top pool easy access to Boardwalk
Cons: Staff was rude an uptight honestly I felt that if you don't look wealthy then you your a 2nd class citizen I have stayed in the Hilton in Dallas tx and Southfield Michigan and never been treated like this as well as Atlanta
2.9
Rita
Poor
family with older children
07-17-2016
Pros: The second floor was beautiful. The ceiling fan in the room was nice. AC was great . Kept the room nice and cool . The bell hops were awesome. Quality of breakfast food was great. Front desk help was very nice .
Cons: We booked our rooms through a third-party in March. We arrived at Virginia Beach at 2 PM. Spoke with front desk reminding that we had ask for a lower floor. We were told a room on fifth floor would be ready for us ASAP and we would get a phone call when that happened . Waiting until 4 PM and still no call we went to the front desk only to find out we did not have a room. We had to get a room at the Hampton Inn for the night and come back the next day. We did get a room on the fifth floor, but the smell of smoldering smoke from your kitchen throughout the hotel was incredible and lasted the whole week we were there . Our 19-year-old son had to leave the pool on the roof because of the smell of smoke . We were in room 507 . Please take the time to go see our view from our balcony. I do believe we did deserve a little more than that since we had to spend the night at a different hotel. If you guys are allowing people to book through a third-party, please read the request of the guest and if you can't fulfill that you should give a common courtesy call . That would be nice . We were given a complementary breakfast, which we greatly appreciated. It did turn out that the waitress was almost rude at times .
8.8
Aninymous
Excellent
family with older children
07-15-2016
Pros: The staff was very good
Cons: The bathrooms need a vent, it was difficult to breathe while you were showering
9.6
David
Exceptional
family with older children
07-15-2016
Pros: Location was great. 2 complimentary chairs for the beach was good. Towels for the beach and pool.
Cons: breakfast was basic but adequate. Fresh fruit was good but toaster always seemed to have a queue and not very fast. No waffles/pancakes choices. Sometimes a bit of a wait for lifts as not fastest.
7.9
Lah
Good
family with young children
07-15-2016
Pros: I loved because it was in front of the ocean, lots of amenities, restaurants, things to do with the kiddos, excellent food.
Cons: As a business woman, I needed to answer some emails for my business and unfortunately we had to buy the wifi because the basic was limited. Also, we reserved 2 double beds, I wish that the beds was queen instead of full size. Too small when you bring kids.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
07-12-2016
Pros: Staff was very friendly and accommodating.
Cons: Rooms a bit dated but comfortable. For a couples weekend we were a bit disappointed. Hotel advertised pool on the roof with bar. This was true but it was next to impossible to get in the pool or hot tub due to the amount of young children.
8.3
Gr
Very Good
review category group of friends
07-12-2016
Pros: We loved the location and all the amenities in the building. It's a great central location to everything and being right on the ocean is a plus.
Cons: The staff is not trained properly. They are not very helpful and you can tell they want to be, but it's almost like they are set up to fail. The "cooperate office" gets blamed for a lot of the policies that don't make sense and they don't seem to have a clue half the time what is going on.
8.8
Yvonne
Excellent
solo traveller
07-12-2016
Pros:
Cons: Pool dirty
10.0
Elizabeth
Exceptional
mature couple
07-12-2016
Pros: The view, staff, resturants
Cons: Nothing
10.0
Fernando
Exceptional
mature couple
07-11-2016
Pros: Love the new renovation. Overall a great stay.
Cons: N/A
7.9
Stephen
Good
family with young children
07-10-2016
Pros: Location on the beach near Neptune Statue was great. Beach access and access to renting a cabana and chairs very easy. Staff very friendly. Clearly the nicest hotel motel on beach. Valet parking and bellman makes it easy to get in and out with 4 kids.
Cons: Housekeeping was poor. Often did not replenish soap and shampoo and towels. On 2 of the 6 nights had to call housekeeping for soap towels and shampoo. One day one of our 2 room was barely cleaned. Also stingy with coffee cups and water once used did not always replace. The price was a little high for what you get. Probably by $50 to $75 a night.
6.3
Jose
Pleasant
family with young children
07-10-2016
Pros:
Cons: Air conditioning made a lot of noise. Toilet running every 5 minutes. No microwave, had to call twice for one to be delivered to room. restroom small and no exhaust fan. If you did number two the next one in there will not be able to breathe. Ocean view is not ocean front. if you don't want to listen to music from street ask for South room. I saw the cleaners cart two different days and they never had a disinfectant chemical. incredible for an upscale hotel. Small beds. thin walls, you can here the people on the next room talk, you can here the toilet been flushed. If you have to pay more than $300.00 for a room it is not worth it. Infinity pool has a nice view but it is dirty. I don't think anyone from the hotel is reading the reviews because some other guests have written about this issues and nothing changes.
7.1
Beth
Good
family with young children
07-10-2016
Pros:
Cons: Pool was filthy, need umbrellas on deck-- not everyone wants to be in the dark pool area- but need shade, housekeeping was too late every day, and breakfast buffet was never refilled-- they kept running out of food and ignoring it. Otherwise, great!! You need more elevators!!!!!!!!
8.8
Katrina
Excellent
review category group of friends
07-07-2016
Pros: The beds were very comfortable. The staff was friendly and helpful. Abd the hotel itself was beautiful. Fabulous views in all directions!!
Cons: I was disappointed the skybar was not open later. when I went up at 1130 it was locked up so that sucked and the pools were not as deep as I had hoped. The doors were really loud when they closed also
10.0
Chuck
Exceptional
family with older children
07-01-2016
Pros: Clean and always a great staff
Cons: Nothing
5.8
Nancy
Okay
family with young children
06-30-2016
Pros: Eggs ! Had to wait 20 min for them to resupply eggs on buffet - by then my 4 kids had eaten bowl of cereal and didn't want eggs- so paid almost 40 dollars for 4 bowls of cereal !!!!
Cons: Asked for early check-in , when arrived told room empty but not ready , they would call me when ready No call ever received - at 3:45 was told room still not ready , finally after few unhappy words given another room Then with 4 little kids anxious to go to beach had to wait about 45 min -and several phone calls - til we got our luggage delivered to our room - where bell boy said he was sorry he was just told we needed our luggage
7.1
New
Good
mature couple
06-29-2016
Pros: The location and the staff
Cons: Room was in need of clean bed skirt, the airconditioning duct over my head in the Restaraunt leaked in my drink. Our room wasn't ready when we arrived and had to wait two hours past check on time
7.1
Tanya
Good
family with young children
06-28-2016
Pros: the facility was nice as well as the live music and restaurants. The bell hop and valet parking was quick.
Cons: the room was just OK compared the price we paid. We asked for an early check in and they gave our room to someone else ended up on the 6th floor and didn't check in until after 3. the pool was very small only occupied 6
5.0
Verified Hotel Guest
Fair
06-24-2016
Pros: Location, Catch 31, Sky Bar
Cons: Pool closed for private party, outlets in room didn't work
9.6
Tracey
Exceptional
family with young children
06-24-2016
Pros: The location was beautiful. It was very clean and modern.
Cons: The club on the top floor, the music was to loud. It could be heard in your room, making it hard to get a good nights rest.
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