Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This property offers studios and one-bedroom suites with modern fully-equipped efficiencies. All units have a DVD player; a selection of current titles are available for free at the front desk. There's a lakeside gazebo and gas grills. Check out the lending locker for additional appliances and supplies.
Smoke free premises. 58 efficiencies, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
Pros: The staff and facilities were AWESOME! They even provided a free catered dinner for all guests on wednesdays! We'll definitely choose them again!
Cons: Our room was a non-smoking room but did smell faintly of cigarette smoke.
Pros: Very clean room. Very friendly and helpful staff. Great location .
Cons: Area around the pool deck could've been a little cleaner.
Pros: The only things I like about this hotel is it's being dog friendly and nearby the locations I was visiting. The room layout and the pond view from my room were good features.
Cons: The thing I did not like about the Candlewood Suites is the bed wasn't very comfortable and the linen didn't have a great smell or great feel. I stayed at Candlewood Suites in NW Richmond VA 3 months prior and really had a great experience. Disappointed
Pros: The staff was very nice and the rooms were very clean
Pros: Really like the rooms layout, very efficient and functional. I also liked the fully equipped kitchen, and close proximity to the local market
The accommodations were well worth...
Pros: The bed was very comfortable and the staff was amazingly friendly and helpful.
Cons: I did detect the smell of marijuana on my floor but I did not report it to staff.
Nice and convenient
Pros: Staff was wonderful! They allowed me an early check in when my friend wound up in the ER unexpectedly. The location is great, close to food, gas and highway. Bed was very comfortable and the room was huge. Nice view of the pond. Windows open for fresh air.
Cons: The walls are thin. The room next to mine had a large group with a dog. When they left, the dog howled for hours. I could hear them sometimes over the TV.
First time staying at an...
Pros: Excellent staff. Very helpful. They answered all our questions.
Cons: Only sheer curtains on the windows. Room got sunlight very early.
Pros: I like everything about the building and the staff especially when you come and go they greet you with a lovely smile and they ask you if you need anything
Cons: People that travel with pets should be more cleaner and pick up after there pets twice we whent out with our puppy's and got poop all over our shoes
paid for nice hotel,,could have...
Cons: linens were dirty...needed to ask for towels..needed to ask to change rooms the first smelled of cigarette smoke--even though ads said completely non smoking hotel
couldn't use pool and was not given reason why,,,,,
Great visit to Newport News.
Pros: Great home from home experience, I prefer apartments over hotels as it gives me choice and great value. In hotels I often feel I have paid top dollar for stuff I don't need or use. The Candlewood Suites give great value for money.
Cons: Choice of pillows - I prefer firmer ones.
Best bang for the buck
Pros: The location was on a quiet street and the facility was in great shape and offered a pool and fitness center that we were able to take advantage of. We were within minutes of food and shopping and close to where our son was stationed.
Great short stay - would...
Pros: Great location, friendly staff, spacious room - best coffee!!
Cons: No continental breakfast, but knew that wouldn't be important for our stay, so it's really not a "frowny" face
clean but with shortcomings
Pros: clean room, decent location, nice front desk clerks
Cons: wifi did not work, tv did not work, no breakfast, wall thermostat did not work, pet fee too high