Close to the Emerald Downs racetrack, the property offers some rooms that look out to a distant airport; guests can watch the arrival and departure of a few private planes. Guests will be pleased to find larger rooms with a comfortable chair for relaxing and adequate workspace.
Smoke free premises. 53 units. 3 stories, interior corridors.
Pros: It was cozy for all 4 of us that slept there and they didn't charge me extra for 2 more people.
Cons:
10.0
Ronda
Exceptional
04-13-2018
Pros: Hot tub & breakfast
Cons:
10.0
Rachel
Exceptional
04-13-2018
Pros: In process of remodelling, still gave kind and cheerful service. Room very nice with extremely comfy king bed.
Cons: N/A
7.0
Verified Hotel Guest
Good
Family with Teens
04-13-2018
Pros: Friendly staff and nice rooms.
Cons: Breakfast could have been better. Some construction going on inside the hotel.
7.0
Verified Hotel Guest
Good
Business Traveler
04-13-2018
Pros: It was a nice Room. I did end up getting the room that had people living next to it. They were Cussing and screaming at each other. It was touch and go for about an hour and no one seemed to mind. Maybe this happens alot in a big City.
Cons: It was close to the Air Strip so you were able to hear the planes and Helicopters. but wasnt to busy so really wasnt to bad.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: Evertyhing was new and clean. Check-in staff guy was great.
Cons: Nope
10.0
Theresa
Exceptional
Traveling as Couple
04-13-2018
Pros: very nice rooms, very safe area, lots of food close by. This hotel is near the outlet mall where they have dave and busters!!!!
Cons: I was all excited about the "hot breakfast" you know like the best westerns? LOL not even close. Watery scrambled eggs, soggy bacon, waffles that you had to make and some yogurt... but hey it was free so shouldn't really complain.
10.0
Kathleen
Exceptional
young couple
01-29-2018
Exceptional
Pros: All of the staff we interacted with (3) were kind, helpful and professional!
Hard to come by these days.
Excellent customer service!!
Cons:
10.0
Anonymous
Exceptional
mature couple
12-22-2017
Exceptional
Pros:
Cons:
10.0
Kathleen
Exceptional
review category group of friends
09-28-2017
Exceptional
Pros:
Cons:
10.0
Barbara
Exceptional
young couple
08-29-2017
Really enjoyed our 3 day...
Pros: The best part of the stay was the way in which the day manager greeted and interacted with the guests. He was so friendly and helpful ....made you feel most welcome. He was amazing.
Cons: Maybe the breakfast could have had a little more selection.
7.9
Ernie
Good
young couple
08-07-2017
First night good . Second...
Pros:
Cons: First night Aug.3 was good (my birthday) second night Aug.4 was a horror show . Big party in room 312 directly above us . Phone the front desk at 11pm no change , when down to the front desk at 11:45 no change, phoned 911 at 12:45 for the police to come . Things changed by 2 am . Not a good night to get any rest.
8.8
Nicole
Excellent
young couple
07-20-2017
Excellent Stay
Pros: Clean room. Comfortable bed and plenty of pillows. The bath towels were soft and not scratchy. Friendly front desk staff. Easy check out.
Cons:
9.2
Jerrilyn
Wonderful
young couple
06-26-2017
Best Family pet friendly hotel...
Pros: Very welcoming to families and pets; we didn't bring our pets this year but we won't stay anywhere else. Very friendly staff, accommodating , welcoming! Thank you!!
Cons: Nothing
7.9
Sandra
Good
young couple
06-04-2017
Helpful staff
Pros: The breakfast was good and the staff was helpful. The hotel was a bit difficult to find, but we found it!
Cons: I do not remember both things, but one of them was that the toilet seat was loose and there was one other small thing which was going to be fixed in the coming week.
9.2
Jorge
Wonderful
review category group of friends
05-17-2017
Superb
Pros:
Cons:
9.6
James
Exceptional
young couple
05-07-2017
Great stay in Auburn.
Pros: The staff was really friendly and helpful and the cookies in the afternoon were AWESOME. The hot tub and pool were a nice end to the day.
Cons:
8.3
Matt
Very Good
family with young children
04-25-2017
Very good
Pros:
Cons:
7.9
Tani
Good
young couple
04-17-2017
Good
Pros:
Cons: Can breakfast be served until 10am not 9?
7.5
Meg
Good
review category group of friends
04-05-2017
Good
Pros: Rooms were nice
Cons: Room didn't have a mirror .
It would be a nice feature in room in addition to the one on the bathroom when two people are getting ready .
4.2
Wallace
Disappointing
young couple
03-22-2017
Disappointing
Pros:
Cons: The hotel is under renovation!
5.8
Michael
Okay
family with young children
03-21-2017
Staff not helpful. Triple charged...
Pros: Hot tub very warm. Excellent
Cons: We were charged 3 times for the room. They ran our card at check in then at check out staff stated afternoon staff was new so needed,to run cards again. Called to report error but was told not their error. My bank is now filing fraud paoers.
5.8
Beyond
Okay
solo traveller
03-21-2017
Okay
Pros:
Cons:
6.3
Beyond
Pleasant
solo traveller
03-21-2017
Pleasant
Pros:
Cons:
5.4
Anonymous
Fair
young couple
03-13-2017
Passable
Pros:
Cons:
8.3
Deborah
Very Good
solo traveller
02-24-2017
Best Value in town.
Pros: The bed and pillows were great. The front desk receptionist was great.
Cons: The hotel is in the middle of a remodel but that didn't influence my ratings. The property didn't have ANY sundries, aspirin, toothbrush, nothing. The breakfast didn't have anything that wasn't full of sugar and being Gluten Free I couldn't eat anything.
5.8
Marsha
Okay
family with young children
02-23-2017
I would not stay until...
Pros: Bed and pillows really comfy. Quiet room. Room had just been redecorated new carpet.
Cons: The hotel was under construction. The stairwell was fun of construction equipment. It would have been dangerous if we had needed to evacuate! NO ICE MACHINE! Moldy bathtub handle.
8.8
Richard
Excellent
young couple
02-18-2017
Under renovations but looking great...
Pros: Close to many things to do.
Cons: Still under renovations. Looking good so far but still has a lot to do.
9.2
Anonymous
Wonderful
young couple
02-13-2017
Superb
Pros:
Cons:
10.0
Debb
Exceptional
solo traveller
02-11-2017
Exceptional
Pros:
Cons:
5.0
David
Fair
solo traveller
02-08-2017
they were up grading.
Pros:
Cons: not room promise & agencety didn't tell me they were in the middle of remodeling. felt over charge & disappointed about room. p.s. shabey.
6.3
Remodel
Pleasant
young couple
01-27-2017
Pleasant
Pros: The price was very low but that was because the hotel is undergoing a complete remodel. That being stated the hotel is a mess. It was noisy and dusty because of the work.
Cons: See the above response.
7.1
Richard
Good
review category group of friends
01-26-2017
Good
Pros: The staff are great! Hot tub temp is just right.
Cons: Under construction. Debris left all over. But is looking better!
6.3
Sharon
Pleasant
young couple
01-23-2017
Pleasant
Pros:
Cons: There was hair found above our head area on the wall.
10.0
Julia
Exceptional
young couple
01-20-2017
Perfect.
Pros: Great and helpful staff on Xmas eve in spite of them having to work on the holiday eve.
Cons: The lobby was under redesign. It will be great when it is finished.
9.2
Janet
Wonderful
review category group of friends
01-08-2017
We'll be back!
Pros: Even though the lobby and front desk area are under extreme construction, we were welcomed and made to feel very comfortable with friendly staff, extremely comfy beds, the choice of hard and soft pillows already in room and the duvet were great! Breakfast was good with a large variety! Will be back!
Cons: Difficult to find using on-line address and GPS. Coffee maker in the bathroom was a little odd. Will definitely return in future when renovations are complete.
5.5
Jenny
Okay
family with young children
12-25-2016
Passable
Pros:
Cons:
7.5
Alfonso
Good
solo traveller
11-29-2016
Good
Pros:
Cons: Business centre consist of old computer and old printer
7.5
Kara
Good
young couple
11-19-2016
Good
Pros:
Cons:
8.3
Lon
Very Good
young couple
11-08-2016
Very good
Pros:
Cons:
9.2
Karen
Wonderful
family with young children
10-25-2016
Superb
Pros: Front Office staff was very helpful and friendly. The room was clean and the beds were very comfortable. The location was convenient and quiet. It was a great value!
Cons:
7.1
Sony
Good
solo traveller
10-24-2016
Good
Pros:
Cons:
7.5
Maureena
Good
family with young children
10-18-2016
Good
Pros:
Cons:
5.0
Thomas
Fair
solo traveller
10-15-2016
Passable
Pros: Location
Cons: Pool Variation of the breakfast. Could be clear floor example vacuum more between beds and bed table, corners
7.5
Jennifer
Good
young couple
10-06-2016
Nothing fancy but clean
Pros: The rooms were clean.
Cons: It felt outdated.
7.5
Peter
Good
young couple
10-05-2016
Good
Pros: Great breakfast
Cons: Breakfast was over too early. Couldn't sleep in if you wanted their breakfast
5.8
Phil
Okay
young couple
09-20-2016
Okay
Pros:
Cons: entrance is a mess front doors need some work not what you want to see on a first impression
7.5
Michelle
Good
mature couple
09-19-2016
In a hurry for you...
Pros: The room was very nice and clean. Quiet.
Cons: Checkout time was noon, housekeeping began knocking and walked in our room at 10:30am to see if we'd gone. They walked in again at 11:30. We were very irritated by this.
6.7
Summer
Pleasant
young couple
09-19-2016
Pleasant
Pros:
Cons:
10.0
Amie
Exceptional
mature couple
09-17-2016
Exceptional
Pros: Good breakfast, staff and overall happy with cost and location.
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