This hotel has a variety of room sizes and decor with some being located in a taller building that also houses the conference rooms and lobby area while other rooms are a bit more remote and quiet. Many rooms have a small balcony and some have views of a peaceful lake.
Smoke free premises. 850 units, some two bedrooms. 3-14 stories, interior corridors.
Jct SR 518, 1.7 mi s. Located in a commercial area. 18740 International Blvd (SR 99) 98188. Station: SeaTac/Airport.
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valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-Southcenter Mall.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 337 guests
Showing reviews 1 - 5 of 50
7.5
Alejandra
Good
family with young children
09-21-2016
Pros: Comfortable Bed.
Cons: No microwave nor refrigerator, high price parking
10.0
Daniel
Exceptional
solo traveller
09-20-2016
Pros:
Cons: Well the last nite of my stay the waitress forgot to order my dinner I was waiting one hour she said sorry but she bought the dinner from
Her tips not great service that nite
10.0
Melvin
Exceptional
young couple
09-20-2016
Pros: We wish to thank you for providing the transportation to the airport. It saved my wife many steps and much stress.
Cons:
5.8
Lisa
Okay
review category group of friends
09-19-2016
Pros:
Cons: The price went up $60 without it being explained by the front desk. I was just charged and did not receive a printed invoice at all.
7.5
John
Good
mature couple
09-19-2016
Pros: Warm cookies were a nice treat. Room was spacious and very nice.
Cons: Parking fee came as a big surprise at check out. It was not mentioned at check in.
7.5
Alex
Good
solo traveller
09-19-2016
Pros: Breakfast buffet was excellent!
Cons: Very high prices for parking and the hotel restaurant.
9.6
Jack
Exceptional
mature couple
09-16-2016
Pros: Front desk staff was the best we've
I countered anywhere. Can't say enough good about them!
Cons: .??
5.4
Hyemi
Fair
family with young children
09-15-2016
Pros: We like the fact that the staff, especially male housekeeper whom brought the roll bed to us was excellent service. The front desk was friendly as well.
Cons: We didn't like the charges of extra cost to stay closer to the lobby, extra cost for coffee. And the bed was horrible. We had to call for a roll bed for my husband because of his back do to the uncomfortable bed. The room was clean but it had a " musky " odor
5.8
Joani
Okay
mature couple
09-15-2016
Pros: The cookie & airport shuttle.
Cons: The room smelled...old. Needs a remodel in a bad way. Especially for what they charge. Carpet needed replaced years ago.
10.0
Laura
Exceptional
family with young children
09-15-2016
Pros: Nice BIG AND COMFY ROOM QUIET!
Cons: Nothing
6.7
Darlene
Pleasant
family with young children
09-15-2016
Pros: Some staff were excellent. Beds were amazing.
Cons: No bellman. Had to get 7 bags by myself.
7.1
Angie
Good
solo traveller
09-13-2016
Pros: Large rooms. Comfy beds
Cons: Long queue for breakfast
7.9
Expatmama
Good
family with young children
09-11-2016
Pros: lovely staff, clean rooms, nice facilities.
Cons: This hotel is massive. We were out in the boonie rooms where room service took a long time and getting to restaurants was a trek across the parking lot.
Also, did not like that the two-room suite has only one bathroom!!! Perhaps it said that in the advert, but it was a major PITA! (Was traveling with little kids, so maybe fine for others)
9.6
Melanie
Exceptional
young couple
09-10-2016
Pros: Pool and spa were spectacular. Paying $30 for parking for 1 night was disturbing.
Cons:
5.8
Melissa
Okay
young couple
09-08-2016
Pros: Excellent food and waitstaff. Concierge very helpful.
Cons: Desk clerk with a little attitude.
10.0
Taylor
Exceptional
young couple
09-07-2016
Pros: After reading some reviews I thought this place was going to give us problems but everything went smoothly. Staff was very friendly, shuttles were on time our room was clean & comfy! Had a great stay no issues at all
Cons:
7.5
Helen
Good
solo traveller
09-06-2016
Pros: Clean room with a balcony. Hot cookie.
Cons: Had to walk really far. Layout a little confusing. No breakfast with my booking.
8.3
Stephen
Very Good
young couple
09-06-2016
Pros: Great place to stay over close to airport
Cons:
7.1
Visting
Good
young couple
09-06-2016
Pros: The comfort of the bed was amazing and the housekeeper we had was extremely friendly and the temp in the room was just right
Cons: The night staff chking in seemed rushed it was after 3am i was exhausted got to the lobby door with suit cases in hand and ready to get to our room and the key cards didnt work so we had to wait for security staff to reconfigure our cards not good especially for the high dollar room when i used the house phone to call the front desk she was rude what you dont know your room number other then that the stay was very restful
10.0
Mary
Exceptional
young couple
09-04-2016
Pros: Price and quality of brunch were excellent.The free airport shuttle was very efficient and handy
Cons:
9.6
Sylvia
Exceptional
family with young children
09-03-2016
Pros: Staff was great...
Cons:
7.5
Allison
Good
solo traveller
08-29-2016
Pros: The rooms are quite large and comfortable. It has a resort like feeling. Great airport location. Very clean facility.
Cons: The person who helped me check in seemed harried, did not give me good directions to where the rooms were and as a result we wandered the maze like wing 5 for about 15 minutes before finding the rooms, which were located far from where we parked. Went back out to move the car. Not good after a 12 hour day.
5.8
Roger
Okay
mature couple
08-28-2016
Pros: Location and staff
Cons: Understaffed courtesy vehicles to/from the airport. Two separate friday nights we had to wait at Sea-Tac 40-45 minutes.
8.0
Zaki
Very Good
Group Traveler
08-26-2016
Pros: Location and cleanleness
Cons: I was confirmed for a two queen bed bedroom. They gave me a single king bed. I argued with the front desk for five minutes to get the double queen beds room. Parking is for a fee of $25 dollars a day.
1.0
Krystle
Very Poor
Traveling as Couple
08-23-2016
Pros: Nice looking hotel horrible staff, customer service, and had a billing error from staff that nobody wants to take responsibility for that cost me $--- on top of $----- that I already paid for room.
Cons:
5.4
Jason
Fair
family with young children
08-23-2016
Pros: Location
Cons: Expensive paid parking. Very old hotel not up to my DoubleTree expectations; furniture/beds are fine though.
9.2
Douglas
Wonderful
solo traveller
08-23-2016
Pros: Bartenders Bob and Michael were terrific and added to the overall great experience. Front desk people were great. Restaurant food for breakfast and dinner was outstanding
Cons: My toilet would refill for a few seconds every 30 minutes. I called and they fixed it but it came back the next day. It's room 5347. It needs to be repaired.
10.0
Phillip
Exceptional
solo traveller
08-23-2016
Pros: Staff were friendly and very helpful
Cons: Liked evetthing
10.0
Eunice
Exceptional
review category group of friends
08-23-2016
Pros: Cool, I love everything in the hotel, the comfortable rooms, breakfast delicious, the gardens, near the airport, and so....
Cons: One of the best hotels I was already!
7.0
Christine
Good
Solo Traveler
08-22-2016
Pros: Location, close to lightrail
Cons:
10.0
Karen
Exceptional
Traveling as Couple
08-21-2016
Pros: Cookies!
Cons: Long lines,not enough staff at check in
5.0
Lisa
Fair
review category group of friends
08-21-2016
Pros:
Cons: Patio door did not close. NO HOT WATER for showers. Maid came into room at 8:09am wanting to clean room, and then came back 30 minutes later. We were still sleeping. Would not stay here again. We have always like this hotel.
8.8
Wayne
Excellent
mature couple
08-20-2016
Pros: Comfortable and a good location. Real nice hotel.
Cons: Adding parking fees of $25 per day seems quite absurd but I guess that's our society now.
4.6
Don
Disappointing
review category group of friends
08-19-2016
Pros:
Cons: Hotel is very old and needs upgrades to the rooms. Overall it was OK.
7.1
Kacey
Good
young couple
08-18-2016
Pros: We liked our room it was clean. We liked that act some trouble they have us complimentary breakfast. The staff in the dining are were great!! The hotel over all is clean & a good location.
Cons: The staff at check in were rude & didn't know what they were doing!!!I have had better service at Motel 6. They couldn't find our booking & I had an confirmation email that I showed them. They didn't program the keys which we had to go all the way back to the front of the hotel (which was a ways a way from our room) & wait a long time. The staff then treated my husband like he stole the keys. The only other thing is the toilet in our room was awfully loud.
10.0
Lori
Exceptional
mature couple
08-18-2016
Pros: The staff were extremely courteous and helpful.
Cons:
6.7
Ning
Pleasant
family with young children
08-15-2016
Pros:
Cons: i have several pieces of luggages , no staff surport any help . that is really sad and upset .
3.3
Gabriel
Poor
mature couple
08-14-2016
Pros: The lobby was nice and coffee was good.
Cons: Room was old needed updted. Bed was not a king and very uncomfortable as well as the bedding. Bathroom was not clean. Found private hairs all over the bathroom. Also my friend who stayed in another room had leaking water from the upstairs room dripping onto his room carpet all night. Overpriced for what it was and pay for parking in a huge lot... really.
5.8
Lamonte
Okay
review category group of friends
08-12-2016
Pros: The front desk staff
Cons: The room was not what I paid for
7.9
Richard
Good
mature couple
08-12-2016
Pros: lady at the reception desk, very helpful
Cons:
6.7
Kirsteen
Pleasant
solo traveller
08-11-2016
Pros: Room was comfortable
Cons: Expected more from Hilton, i have stayed in budget hotels that are comparable to this hotel. No complaints just no extra factors to make stay stand out.
7.1
David
Good
solo traveller
08-10-2016
Pros: location and facilities
Cons: cost of parking and overall cost of everything
8.0
Verified Hotel Guest
Very Good
Family with Teens
08-09-2016
Pros: Quick pickup by shuttle and convenient shuttle schedule for return to airport is great. View of pond behind hotel from our room was nice, and the warm cookie at check-in is always good.
Cons: Hotel is so spread out - it took quite a while to reach our room from the lobby, and to return to the lobby early the next morning. The price to stay here has also gotten very, very high.
9.6
James
Exceptional
mature couple
08-09-2016
Pros: Very clean and quiet. Comfortable bed.
Cons: Hallways very cold.
4.2
Jim
Disappointing
family with young children
08-09-2016
Pros: Close to airport
Cons: Way too spread out-folks are there only because of the proximity to the airport. I doubt that I needed to be in section 5. I also doubt that the first choice for a traveler was by the mechanical storage area. I changed that one but really? Why did I have to make YOU do that. DUMB.
10.0
Anthony
Exceptional
mature couple
08-09-2016
Pros: Very convenient for airport layover. comfy bed and nice pool to relax. Very helpful and friendly restaurant staff. Good menu in bar and happy to split entrée between two.
Cons: walk to shuttle bus in airport
7.5
Danielle
Good
review category group of friends
08-08-2016
Pros: The pillows were very comfortable and the bed was nice. Everything was very clean.
Cons: When I went to check out there was only one person working the counter and was working two different lines. One line was for their honors members who got bumped to the front of the line. Even though I was second in line in the other line I still had to wait 20 min in line because another honors member would show up in the other line to check out who would get bumped in front of me. Eventually they got a second person there who was working the honors member line only.
9.6
Mike
Exceptional
solo traveller
08-08-2016
Pros: 24hr shuttle every 20min was very helpful return flight.
Cons: Room was near ice machine difficult to get early sleep for early flight next day.
9.0
Jesus
Wonderful
Traveling as Couple
08-06-2016
Pros: Front desk were extremely helpful
Cons: Parking charges. Why is that still a thing?
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-05-2016
Pros: Checkin was a breeze-Hotel Employee was very helpful. I needed handicpd assesible shower. We got it on 1st groundlevel room, didnt have to mess with elevator. Our housekeeper was very helpful. She assisted me to my room, Im in wheelchair.
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