Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This downtown high-rise hotel has some of the most spacious guest rooms in town. It's an easy walk to many of the downtown attractions, including Pike Place Market.
Smoke free premises. 416 units. 34 stories, interior corridors. Accessibility (Call).
overall very nice experience also we think the bottled water was complimentary and having a fridge was great as well, the in room amenities were very nice touches... the bathroom was a little cramped but well appointed
Pros: great staff great location great views the staff let us stay in a suite when we told them we were celebrating birthdays.also kept us in the same suite when it was not required because we booked an additional day through a different booking site
Cons: no spa sauna pooletc or rooftop area for guests lounge/bar area a little blah
9.0
Carrie
Wonderful
Traveling as Couple
10-13-2017
Pros: Pet friendly
Cons:
10.0
Kay
Exceptional
10-13-2017
Pros: Access to I5 Room service breakfast Views from high floor
Cons: Parking fee
10.0
William
Exceptional
Traveling as Couple
10-13-2017
Pros: the staff was friendly and helpful
Cons:
8.0
Charity
Very Good
Traveling as Couple
10-13-2017
Pros: Nice room and location in the city.
Cons: The lobby was not as nice as other hotels in downtown Seattle, but not a big deal...
8.0
Verified Hotel Guest
Very Good
Business Traveler
10-13-2017
Pros: Nice view, great location, reasonable price, and free WiFi for my visit.
Cons: Misinformation regarding parking charges. Provided details of arrival and departure times, and was told the cost would be X amount. Upon arrival, was told differently and would incur extra costs. Full disclosure, this wasn't the only hotel to do this.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-13-2017
Pros: The staff was really nice and helpful.
Cons: Theres no pool and the beds were not very comfortable. But there was a pillow menu to order from which was cool. and probably the only thing that didn't cost a bunch more.
9.0
Ann
Wonderful
Solo Traveler
10-13-2017
Pros: Beautiful and relaxing room with a very spa like feeling. My room was on the 25th floor and looked over downtown Seattle - I could see the Christmas decorations. Had a coffee maker and fridge in the room.
Cons: At 12:00 am in the morning the discman/radio/alarm went off. Could not figure out how to turn it off. Called the front desk and no one answered. Got it to stop but it went off at 1:00 am. finally unplugged it. bothered me that no one was at front desk
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: The extra amenities such as the Pillow Services you can choose from, the ThermalSpa products which was amazing, and knowing that you provide complimentary sundries ie: toothbrush, tooth paste, comb, incase I forgot mines was a PLUS factor. Fantastic!
Cons: The only downfall is knowing that they would charge about $46 overnight for having your car valeted in their hotel parking lot. Wow!!! Now that's way overrated. All we did was park on the side street for free. I would suggest that instead.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: good location, comfortable
Cons: no breakfast
10.0
Annie
Exceptional
Traveling as Couple
10-13-2017
Pros: We were on the 26th floor with a king bed. The room was spacious and had a view of the Space Needle. Check in/out was super easy. This hotel served its purpose for one night, overall a pleasant stay!
Cons: Valet parking was $47 so we used street parking instead - after 8pm on Sat, it's free! Also, we could hear the adjacent room in the morning..depending on how you look at it...it could be quite entertaining!
9.0
Tamara
Wonderful
Solo Traveler
10-13-2017
Pros: Convenient location and helpful staff
Cons: No
10.0
Michelle
Exceptional
Family with Teens
10-13-2017
Pros: We had a corner room which was spacious. The beds were comfortable and everything was spotless. Lovely.
Cons: No.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: Central, clean, modern, had a safe, had a coffee maker
Cons:
5.0
Verified Hotel Guest
Fair
Group Traveler
10-13-2017
Pros: I like the fact that this hotel is located in a good place. The rooms were clean. My room was on the 28th floor and i could get a spectacular view of the city right from my window.
Cons: The hotel didnot offer parking for the guests. It was $47 which is quite overwhelming for a night. It was not mentioned anywhere whatsoever. And the valet guy didnot tell us about a parking place located right beside which was only $12 for a night.
10.0
Shawn
Exceptional
Traveling as Couple
10-13-2017
Pros: Close to airport and very nice staff.
Cons: Shower floor was slippery.
10.0
Carrie
Exceptional
Family with Teens
10-13-2017
Pros: I usually rate the hotel on how it smells when I first walk in and this hotel smelled great. The room I stayed in had contemporary furnishings and I loved the view from the 30th fl. This was a last minute booking and the Crown Plaza accommodated my needs.
Cons: Well, the price to park is extremely expensive but it is downtown Seattle and that's to be expected.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Super professional and helpful staff. The entire hotel was renovated just a couple of years ago. The decor is tasteful and stylish and the rooms had a high-end, conservative feel.
Cons:
10.0
Shauna
Exceptional
10-13-2017
Pros: Very classy, very quick and effecient.
Cons: No.
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-13-2017
Pros: Nice lobby, good bell and front of house staff service.
Cons: The low rating for staff refers specifically to the valet staff. Upon returning our rental car it was discovered that the passenger side had been scratched up on what was presumably a cement pillar.
2.0
Gordon
Poor
Solo Traveler
10-13-2017
Pros:
Cons: 50 dollars per night to park? Ridiculous....and ruined my trip!!!
10.0
Paul
Exceptional
Family with Young Children
10-13-2017
Pros:
Cons: The toilets on the 18th level flushes very loudly. Startling and can hear it through door and from other rooms. Otherwise fantastic. That's my only fault. Was great all in all.
10.0
Eric
Exceptional
Traveling as Couple
10-13-2017
Pros: Excellent views
Cons: Parking is ridiculously expensive
9.0
Xiaowen
Wonderful
Group Traveler
10-13-2017
Pros: Can be easily found. Room is comfortable and big.
Cons: Parking is very expensive.
5.0
Verified Hotel Guest
Fair
Business Traveler
10-13-2017
Pros:
Cons: Be prepared for $50 per day paking in their garage. The internet was all but unusable.
8.0
Verified Hotel Guest
Very Good
10-13-2017
Pros: Modern, clean, convenient
Cons: A bit noisy
9.0
Verified Hotel Guest
Wonderful
Family with Teens
10-13-2017
Pros: Excellent location within walking distance of attractions and monoline. Airport shuttle service available. Room was clean and staff helpful.
Cons: Would like more vending machine options for late night snacks.
6.0
Daniel
Pleasant
10-13-2017
Pros: Nice room
Cons: The cost for parking was way too much - $50!
10.0
Michael
Exceptional
Traveling as Couple
10-13-2017
Pros: Very clean and comfortable
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: The view
Cons:
8.0
James
Very Good
Family with Young Children
10-13-2017
Pros:
Cons: The food at the restaurant was awful
9.0
Verified Hotel Guest
Wonderful
10-13-2017
Pros: It is walking distance to many tourist attractions.
Cons: It is a bit noisy. Our room was on the 9th floor.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-13-2017
Pros: Nice clean rooms.
Cons: no maid service first day. Nothing complimentary offered until I complained at check out. Then we were offered free breakfast. Could not use that as we already had made plans.
9.0
Arthur
Wonderful
Senior Traveler
10-13-2017
Pros: The location.
Cons: None.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: Spacious room, clean and bright, nice toiletries, easy to use thermostat, lots of pillow choices!
Cons: Top blanket was just some heavy cotton blankets, a nice comforter with a fresh duvet would be better. Still a very nice comfortable bed and sleep!
5.0
Verified Hotel Guest
Fair
Solo Traveler
10-13-2017
Pros: Location
Cons: Not really.
10.0
Bryce
Exceptional
Traveling as Couple
10-13-2017
Pros: The staff is superb and went above and beyond to be welcoming and helpful.
Cons: No
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
10-13-2017
Pros: Room was clean and comfortable. Staff was polite. Very easy access to I5 south.
Cons: They missed my 6:30am guaranteed wake up call, completely throwing off my day. This is an easy service that I expect in a 4star hotel. I was on the 8th floor and there was a lot of noise from garbage trucks at 2am. Maybe request a different floor.
8.0
Verified Hotel Guest
Very Good
10-13-2017
Pros: Location of the hotel.
Cons: Yes, the parking. It was a ridiculous price and the fact you had to ask for keys if you forgot anything. Quite annoying! !! The price of 50 dollars too much....
8.0
John
Very Good
Group Traveler
10-13-2017
Pros: The lotions and sprays provided to help sleep soundly.
Cons: Outdoor space could have been utilized more on all the gorgeous days.
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-13-2017
Pros: Staff.
Cons: Beds mattress cheap for 4 star, stayed at lower star hotels with better bedding. bathrooms don't have vent fan. Over night parking valet rates are very high compared to other hotels in the area.
9.0
Cui
Wonderful
Family with Young Children
10-13-2017
Pros: Good price. Great breakfast and room size is good.
Cons: Business center computer internet connection is very poor
9.0
Leonard
Wonderful
Traveling as Couple
10-13-2017
Pros: Nice bed. View. Good fitness center.
Cons: Expensive parking.
10.0
Delana
Exceptional
Group Traveler
10-13-2017
Pros: The really nice bathroom, love the tile. Location to what we wanted to do was excellent
Cons: No
7.0
Ann
Good
Business Traveler
10-13-2017
Pros: It was relatively close to the convention center, but wasn't crazy expensive. Also within a few blocks of the waterfront and Pike Place. Staff was very friendly and always very helpful.
Cons: The restaurant's prices for breakfast were RIDICULOUS. They had a basic breakfast buffet- eggs, bacon, toast, juice, etc. and with no alcohol, the bill was $24! On a Thursday! There was nothing special about it. I didn't go back and found other options.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: The staff was incredibly friendly and accommodating
Cons: There were some electrical problems in the room with the television and air conditioning units but for the majority of our stay they worked properly.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: The upbeat at the same time relaxed setting, recieving two cards redeemable for free breakfast really was a saver for me.
Cons: Only that I had to go back home so soon.
8.0
Yerim
Very Good
Traveling as Couple
10-13-2017
Pros: Service
Cons: My room bathroom seems leaking the water from somewhere.
9.0
Philip
Wonderful
Family with Young Children
10-13-2017
Pros: great location
Cons: no
7.0
Verified Hotel Guest
Good
10-13-2017
Pros: The service and friendliness if the hotel staff. The rooms were also nicely appointed and the bed was very comfortable.
Cons: There was an issue with unruly guests, but the hotel staff did remedy the situation quickly.
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