Inspector Pick (Conference facilities): Designed for huge group arrivals, I love the large hotel registration area and wide halls leading to a multitude of meeting rooms.
Guest rooms provide panoramic city views; some offer views of Elliott Bay. Modern amenities, an elegant ambience and contemporary design features are combined to provide guests a luxurious feel. The 25th floor is the concierge level.
Smoke free premises. 457 units. 30 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, rental car service, room service.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 287 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful Hotel!
Cons: Maybe the price can be just a little bit lower.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location
Cons: Shower door poorly designed. Water leaks onto bathroom floor. Very surprised this hasn't been noticed/addressed.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Weird artwork in room. Not something I normally pay attention to but the 3 pictures were very small for the wall area and one was a type written note about hunting. Weird.
Cons: Housekeeping was poor. Was here for 3 nights; first one was gone all day, came back tired and ready to put my feet up only to discover the room had not been made up.
8.0
Anonymous
Very Good
08-11-2017
Pros: All the staff I interacted with were very friendly and happy to help. The size of the room was great.
Cons: The sheets and bed were a little stiff and not as plush as I expected for a hotel of this star level. I did keep hearing what sounded like the curtain from the room next to mine keep rolling up which got to be annoying after awhile.
10.0
Anonymous
Exceptional
08-11-2017
Pros: rooms large and nicely furnished, black out blinds
Cons: valet parking $45
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very friendly and helpful. The room and location were great!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: It would be nicer if overnight parking for guests were cheaper. $37/night is pricey.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: Nothing
7.0
Anonymous
Good
08-11-2017
Pros: Nice staff. Starbucks on-site.
Cons: Room wasn't super clean. Found a couple hairs in the bathroom when we checked in. Also, room seemed stale and a bit tattered... Even had a couple drywall patches on the wall.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Perfect location to walk to everything in Seattle!
Cons: As any hotel in a major city, having to pay for parking at $30.00 per night when you have already paid $--- for your room per night.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, no lines at counter, concierge called back immediately and was helpful, restaurants are good.
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Super friendly staff, and the ability to order breakfast included in my room fee every morning...
Cons: Nope
10.0
Anonymous
Exceptional
08-11-2017
Pros: The customer service was SUPERB! The hotel was amazing and right in the center of the all the attractions.
Cons: Ordered room service and was not at all impressed.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful room and extremely helpful staff
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was beautiful and would definitely stay there again
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bathroom. The location.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: I could not believe there is no restaurant, breakfast, lounge or bar in this 5 star hotel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: They were all very nice and the entire hotel was spotless. They were very accommodating and helpful. I would definitely go back on my next trip!
Cons: I honestly have no complaints!
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was great, very helpful in offering suggestions for restaurants and places to see. Staff even offered a free bottle of wine upon learning of a special event which was celebrated
Cons: On our floor (higher up) you sometimes had to run the shower for awhile to get hot water.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and amenities
Cons: Issues with the shower. Turned off while I was taking a shower.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and steamroom.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: The hotel was in a perfect location for getting around in the city.
Cons: The mattress was the hardest most uncomfortable I have ever slept on in all of my travels.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The base rate included a king bed with an amazing soaking tub and seperate shower.
Cons: Parking is at a premium as with all downtown hotels. $30 for self park.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Super clean and centrally located
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hot tub and sauna were my favorite things in the cleanliness of the room was also plus
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Literally perfect about everything!! Booked another trip with same hotel. Great staff, quick room service delivery, supplied slippers and additional extras for free (and to keep), let us keep our car in valet parking beyond our scheduled time, perfect!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The Staff!!!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Awesome Rooms! Awesome Pillows!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great rooms!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Absolutely nothing to complain about. Everything was perfect.
Cons: Not a thing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location, Nice hotel.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean room, comfortable bed & pillows, spacious bathroom, nice gym w/ sauna, steam room, great location, walking distance to pike place market, downtown restaurants & shopping.
Cons: Bedroom area was not too spacious. Room rates too pricey in summer months.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful place. Way more than i anticipated.
Cons: Not knowing what hotel it was before purchasing
9.6
Anonymous
Exceptional
07-25-2016
Excellent accommodations
Pros: The rooms are excellent and the bedding is very comfortable.
Cons:
9.2
Anonymous
Wonderful
07-24-2016
Best location
Pros: Location is the best.
Cons:
8.8
Anonymous
Excellent
07-23-2016
Fabulous
Pros: The rooms were very quiet and clean. I loved the beautiful bathroom
Cons: the hotel really did not have a full service restaurant as I thought it would when I looked at the website.
8.8
Anonymous
Excellent
07-22-2016
Great stay at Seattle Grand...
Pros: Location was very close to things we wanted to see. The staff was very helpful. The valet staff were very efficient especially. Our room had a beautiful view of the water city and Mt. Rainer. Godfrey the bellman was the best. He really gave us some good tips on the city and showed us everything possible in our room.
Cons: I thought the room was a little overpriced. But was very happy with everything else.
9.6
Anonymous
Exceptional
07-19-2016
Helpful staff
Pros: The Staff was helpful during a chaotic time for our family. The location is convenient.
Cons: The cost is prohibitive for future stays.
6.7
Anonymous
Pleasant
07-18-2016
breakfast in the room
Pros: location and staff
Cons: breakfast in the room
9.6
Anonymous
Exceptional
07-16-2016
We would go back!
Pros: Location and the nice staff
Cons: Beds were not comfy and neither were the pillows.
10.0
Anonymous
Exceptional
07-11-2016
Wow. An incredible hotel within...
Pros: Emerald suite was outstanding
Cons: Nothing
7.9
Anonymous
Good
07-05-2016
Good
Pros: The hotel was in a great location and the service overall was very good. Rooms were very clean and comfortable.
Cons: After a long day of sightseeing we figured we would have a drink before turning in and we asked someone at the front desk if they had a lounge. We were told access to the lounge would cost an additional $75 which seemed pretty ridiculous considering what we were already paying nightly for the room and additional charges for parking. I would have been happier as well if they offered a breakfast other than the breakfast at Ruth's Chris which is just too expensive to justify although we ended up there because we had a tight schedule.
8.8
Anonymous
Excellent
07-03-2016
Nice stay at the Grand...
Pros: The location was great, the staff was helpful and friendly.
Cons: The room was very expensive, the beds were only doubles.
9.2
Anonymous
Wonderful
06-28-2016
Wedding night
Pros: The room was so luxurious and cozy. The bed was comfortable and the staff went above and beyond. We had the breakfast in bed package and it was delicious. We will definitely be back. Thank you for making our wedding night special.
Cons:
10.0
Anonymous
Exceptional
06-09-2016
Seattle gem close to attractions...
Pros: The hotel was well designed and provided access to retail F & B. The rooms were modern and elegant.
Cons:
10.0
Anonymous
Exceptional
05-30-2016
Lovely staff and accommodations
Pros: I liked how each employee I encountered genuinely wanted to make my stay the best it could be. Each was friendly and helpful and no request was to large.
Cons: There was nothing to dislike
10.0
Anonymous
Exceptional
05-28-2016
Exceptional
Pros: The courtesy and service of all employees was exceptional.
Cons: The freeway traffic was a little loud
10.0
Anonymous
Exceptional
05-25-2016
A very good experience
Pros: Friendly staff. Good location. Very clean. My daughter likes the hotel very much too.
Cons:
8.3
Anonymous
Very Good
04-28-2016
Very good
Pros: Great location and staff. Close proximity to tourist attractions and restaurants. Public market, first Starbucks and aquarium are less than 700 m. Needle is around 1km. Most of Tom Doglas restaurant chains are less than 500m away and there's a great coffee shop, "Lardo" 30 meters from hotel plus a Starbucks inside the hotel.
Rooms are clean and you do get both a stand up shower and bathtub. Walls are well insulated (something to look for in US hotels). Didn't notice any issues really. There's free wifi too
Cons: Didn't like how they deliberately don't provide info on room amenities charges. 2 bottles of water were in the room. Thought it was complementary since it is in the rest of the world for the first day at least. No tags or price was placed on them but they were the first thing I was asked about when checking out. Not a big deal but I wouldn't expect it from a 5 stars chain. My next stay was in the Marriott and everything was tagged with prices.
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