Guest rooms provide panoramic city views, and some offer views of Elliott Bay. Modern amenities and an elegant ambience combine for a luxurious feel at the contemporary property. The 25th floor is the concierge level.
Smoke free premises. 457 units. 30 stories, interior corridors. Accessibility (Call).
Pros: Clean,spacious,beautiful room with luxurious bath. Polite friendly staff. Great location downtown.
Cons: Nothing
7.1
David
Good
solo traveller
09-15-2016
Pros: I liked the location and the convenience's and I would assume that is what your paying for, not the luxury!!
Cons: The rooms, were in no way, worth the $255 a night. You are only paying for convenience, there is no pool and the rooms are quite small. I would expect this room to be under $199 all day.
10.0
Sammylou515
Exceptional
review category group of friends
09-15-2016
Pros: Great stay at a great property!
Cons: A bigger waste basket maybe?
9.6
Vash
Exceptional
mature couple
09-15-2016
Pros: 1. The locality was very accessible and convenient.
2. We will definitely book the Grand Hyatt Seattle again and recommend it to friends and family.
3. The staff were extremely helpful and assisted us with a late check out to accommodate our late flight
Cons: Some cookies with coffee/tea would be appreciated.
9.6
Sean
Exceptional
solo traveller
09-14-2016
Pros: Spacious and modern room. Large bathroom with separate tub and shower - beautifully appointed.
Cons:
10.0
Maria
Exceptional
family with young children
09-07-2016
Pros: Bed was soft and felt like I was back home.
Cons:
8.3
Chris
Very Good
young couple
09-04-2016
Pros: Location, lovely bathroom, comfy bed
Cons:
7.9
Kris
Good
young couple
09-02-2016
Pros: The view and location were perfect!
Cons:
3.8
Nawaf
Poor
young couple
08-29-2016
Pros: Location
Cons: They have the worst management ever. I had a problem with the room service and I complained couple of times and I spoke to the room/guest manager. I believe his name is Tim. Unfortunately, he was giving me false promises and when I complained to the Hyatt headquarters via its twitter account they dispatched the food and beverages manager and guess what my problem isn't about that. I was trying to file a complaint against this manager. Later on another manager sent me an email apologizing and offering me a loyalty points. I thanked him but never heard from nor he even enrolled me in that program. So one word, very bad management team. I would not recommend this hotel as long as it has such management team.
9.2
Loren
Wonderful
mature couple
08-29-2016
Pros: The staff that spoke English were great and very helpful.. The room maid was lovely but, could not understand us.
Cons: We hated the heavy comforter on the bed. We also requested that we be sent a copy of our bill. We still have not gotten a copy of the bill. I made a special call to the front desk to get the bill. ?????? How do we get the bill?
10.0
Kevin
Exceptional
solo traveller
08-25-2016
Pros: Great Location
Cons: No lobby bar
9.6
Patrick
Exceptional
mature couple
08-21-2016
Pros: Comfort
Location
Location
Staff
Room
Cons: Completely satisfied
5.8
Camille
Okay
mature couple
08-20-2016
Pros: We always like Grand Hyatt. The hotel is actually well designed and equipped. The location is very convenient to get to anywhere, especially it is close to the light rail station. It only costs $3 for a ride to airport.
Cons: The housekeeping is poor. We found the floor was not clean at the first night. I did not use the bath tub because I saw hair in it and it was there for 2-3 nights until I cleaned the tub. The tables were dusty everyday. We called the manager on duty twice. He asked us on the phone if we wanted to talk to the supervisor of housekeeping about the issue. It should be his responsibility to take care of any issue. We are not responsible to teach his staff how to do their jobs. Finally, he showed up with a towel in his hand and cleaned the dust on the window frames. We had no idea why he did that. After that night, we never heard any followup from him. We only knew that he gave us $100 for food credit. Who cares about the $100? We spent almost $1900 for the stay! We often stay in Hyatt when we travel. They all are good except this one. We are not sure if it is the culture of Seattle or Grand Hyatt in Seattle. Anyway, we will never return to this place.
9.6
Nikki
Exceptional
mature couple
08-20-2016
Pros: Room was amazing, huge tub and gorgeous shower.
Cons: The concierge was a little pretentious and came off rude.
8.8
Sandra
Excellent
family with older children
08-19-2016
Pros: Spectacular view
Cons: Air conditioning often too chilly.
10.0
Viet
Exceptional
mature couple
08-16-2016
Pros: We checked in very late so it was a short stay but great rooms and great service!
Cons: No complaints!
9.2
Anhdao
Wonderful
mature couple
08-15-2016
Pros: Walking distance convenience to everywhere: Light Rail, Metro, Bus routes, rental cars drop off, Pike market, waterfront, Seattle great wheel, downtown areas and restaurants, Pike Place Chowder, monorail to Space Needle, Chihouly Glass Museum.......
Cons: No swimming pool with the wonderful steam-sauna-jacuzzi facility
10.0
Catherine
Exceptional
family with older children
08-14-2016
Pros: Our breakfast was awesome! Served beautifully everyday.
The staff was so pleasant and accommodating which included everyone from the front desk, concierge, doormen, and housekeeping.
Cons: Just one little tiny thing...we needed more condiments for our coffee and tea, e.g., not enough sugar and cream. When I left a note requesting more be left, we were accommodated very well. So, everything was all better!
9.2
Rodney
Wonderful
mature couple
08-09-2016
Pros: Great facility
Cons:
6.3
Eleanor
Pleasant
solo traveller
08-09-2016
Pros: Bed was great. But was it worth 500 Dollars?
Cons: Room had NO BATHTUB. How can it be luxury if there is just a shower?
Breakfast was not luxury; ordinary cheap cheese, etc. If your room is 500 dollars a night and the location is the PNW, why not use local cheese?
8.8
Andrew
Excellent
mature couple
08-09-2016
Pros:
Cons: We booked months ago requesting a water view on as high a floor as possible and advised that we wouldn't arrive until quite late. On arrival, the only room they could give us was on the lowest floor with that view (20th)as the others were now occupied which was disappointing.
7.1
Chia
Good
review category group of friends
08-06-2016
Pros: Location and free wifi
Cons: Service at the front desk not vey good.Should have let us stay longer as we were ask to check out at 2pm and our flight is at 2am that night.Despite booking the hotel early,I was not given a room on the high floor with good view.Only got a room on the higher floor after making a complaint at the front desk.There were rooms on the higher floor so why was we not offered one in the first place!
10.0
Deja
Exceptional
solo traveller
07-29-2016
Pros: Everything.
Cons: Nothing.
9.6
Ap
Exceptional
family with young children
07-25-2016
Pros: The rooms are excellent and the bedding is very comfortable.
Cons:
9.2
Jariya
Wonderful
review category group of friends
07-24-2016
Pros: Location is the best.
Cons:
8.8
Christine
Excellent
family with older children
07-23-2016
Pros: The rooms were very quiet and clean. I loved the beautiful bathroom
Cons: the hotel really did not have a full service restaurant as I thought it would when I looked at the website.
8.8
Donna
Excellent
mature couple
07-22-2016
Pros: Location was very close to things we wanted to see. The staff was very helpful. The valet staff were very efficient especially. Our room had a beautiful view of the water city and Mt. Rainer. Godfrey the bellman was the best. He really gave us some good tips on the city and showed us everything possible in our room.
Cons: I thought the room was a little overpriced. But was very happy with everything else.
9.6
Devon
Exceptional
family with older children
07-19-2016
Pros: The Staff was helpful during a chaotic time for our family. The location is convenient.
Cons: The cost is prohibitive for future stays.
6.7
Joseph
Pleasant
family with older children
07-18-2016
Pros: location and staff
Cons: breakfast in the room
9.6
Meredith
Exceptional
family with older children
07-16-2016
Pros: Location and the nice staff
Cons: Beds were not comfy and neither were the pillows.
10.0
John
Exceptional
family with young children
07-11-2016
Pros: Emerald suite was outstanding
Cons: Nothing
7.9
Thomas
Good
mature couple
07-05-2016
Pros: The hotel was in a great location and the service overall was very good. Rooms were very clean and comfortable.
Cons: After a long day of sightseeing we figured we would have a drink before turning in and we asked someone at the front desk if they had a lounge. We were told access to the lounge would cost an additional $75 which seemed pretty ridiculous considering what we were already paying nightly for the room and additional charges for parking. I would have been happier as well if they offered a breakfast other than the breakfast at Ruth's Chris which is just too expensive to justify although we ended up there because we had a tight schedule.
8.8
Jerry
Excellent
family with older children
07-03-2016
Pros: The location was great, the staff was helpful and friendly.
Cons: The room was very expensive, the beds were only doubles.
9.2
Erinmn
Wonderful
young couple
06-28-2016
Pros: The room was so luxurious and cozy. The bed was comfortable and the staff went above and beyond. We had the breakfast in bed package and it was delicious. We will definitely be back. Thank you for making our wedding night special.
Cons:
10.0
Michael
Exceptional
solo traveller
06-09-2016
Pros: The hotel was well designed and provided access to retail F & B. The rooms were modern and elegant.
Cons:
10.0
Jacqueline
Exceptional
Family with Young Children
06-07-2016
Pros: It was beautiful, modern and clean. The bathroom was beautiful. The staff was responsive to our needs and we had a wonderful time. We will definitely stay there when we return.
Cons: Not a thing.
10.0
Monika
Exceptional
solo traveller
05-30-2016
Pros: I liked how each employee I encountered genuinely wanted to make my stay the best it could be. Each was friendly and helpful and no request was to large.
Cons: There was nothing to dislike
10.0
Kim
Exceptional
family with older children
05-28-2016
Pros: The courtesy and service of all employees was exceptional.
Cons: The freeway traffic was a little loud
10.0
Lu
Exceptional
family with young children
05-25-2016
Pros: Friendly staff. Good location. Very clean. My daughter likes the hotel very much too.
Cons:
10.0
Nicole
Exceptional
Group Traveler
05-15-2016
Pros: It was beautiful and would definitely stay there again
Cons:
8.3
Majid
Very Good
mature couple
04-28-2016
Pros: Great location and staff. Close proximity to tourist attractions and restaurants. Public market, first Starbucks and aquarium are less than 700 m. Needle is around 1km. Most of Tom Doglas restaurant chains are less than 500m away and there's a great coffee shop, "Lardo" 30 meters from hotel plus a Starbucks inside the hotel.
Rooms are clean and you do get both a stand up shower and bathtub. Walls are well insulated (something to look for in US hotels). Didn't notice any issues really. There's free wifi too
Cons: Didn't like how they deliberately don't provide info on room amenities charges. 2 bottles of water were in the room. Thought it was complementary since it is in the rest of the world for the first day at least. No tags or price was placed on them but they were the first thing I was asked about when checking out. Not a big deal but I wouldn't expect it from a 5 stars chain. My next stay was in the Marriott and everything was tagged with prices.
10.0
Luke
Exceptional
young couple
04-26-2016
Pros: It was my girlfriends birthday weekend trip. When we mentioned this at checkout we were upgraded to a suite complementary. This was so nice! Definitely made our day. The hotel was really nice and clean. Right in the middle of downtown Seattle so we just walked everywhere. It was a great stay!
Cons: No swimming pool, which we thought it had. Not a big deal though.
8.8
Joseph
Excellent
solo traveller
04-24-2016
Pros: Wonderful food from in room dinning. Excellent location for any event in the convention center.
Cons: For every thing the hotel did right, the cost was enough to make me think twice about future stays.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-19-2016
Pros: Beautiful room and extremely helpful staff
Cons:
7.9
Alexia
Good
young couple
04-19-2016
Pros: Loved the bathroom! Especially the tub
Cons: Room could have been a little bigger
9.6
Gillian
Exceptional
family with older children
04-18-2016
Pros: Rooms were beautiful and comfortable. Concierge was very helpful
Cons: TV room service ordering was a little awkward and not very easy to figure out. Though food arrived quickly and was very good.
9.6
Alan
Exceptional
mature couple
04-17-2016
Pros: It is exactly what you'd expect from a big chain- clean, comfortable, reliable. Nothing unique or inspired but nothing to complain about. The staff were very friendly and welcoming. Great location.
Cons:
9.2
Marit
Wonderful
family with older children
04-15-2016
Pros: The staff were genuine and very attentive. I also appreciate a very clean room to stay in. You will be glad yoy chose this quality of hotel.
Cons: We missed having a swimming pool, but only because we traveled with a child.
10.0
John
Exceptional
solo traveller
04-12-2016
Pros: Fabulous staff
Cons: Need a bar in the actual hotel
10.0
Elizabeth
Exceptional
mature couple
04-07-2016
Pros: The bed was excellent, only issue was the noise from adjoining rooms water running noise. It was very loud, it interfered with our movie watching
;detailController.handleFacebook('SEO','Grand Hyatt Seattle', '123339', 'ACCOMMODATION', '4', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/123339H1.jpg', 'Seattle', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Grand Hyatt Seattle', '123339', 'ACCOMMODATION', '4', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/123339H1.jpg', 'Seattle', '', '', '', '');){kind=link}