Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel is convenient to Seattle Center area attractions and guests are just a short, free shuttle trip from downtown. Pineapple cupcakes and coffee are offered daily in the lobby from 3 to 7 p.m.
Smoke free premises. 139 units. 5 stories, interior corridors. Bath: shower only. Accessibility (Call).
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 618 guests
Showing reviews 1 - 5 of 50
10.0
Charles
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff was very polite and helpful in providing information regarding local area. Rooms were well kept and comfortable. Short walk to space needle and trolly stop.
Cons:
9.0
Amy
Wonderful
Traveling as Couple
06-23-2017
Pros: Cute unique hotel very friendly were very helpful.
Cons: Showers had no curtains and floors got wet.
9.0
Susan
Wonderful
Traveling as Couple
06-23-2017
The stone pizza restaurant was great and very convenient. rooms were spotless, the bathroom was great for handicap and Seniors. Desk staff went out of their ways to meet our needs like keeping the what we bought at the Fish Market in their freezers until we left. They knew all the information on sightseeing and when it was the best time to see things.
Pros: The afternoon pineapple mini muffins , the staff was great, they even froze my medication pack. Great hotel if you are in a wheelchair. Shuttle to the sights perfect (shuttle not WC accessible) but if you can tranfer they will help.
Cons: mild noise from the room above, but not enough to wake you
10.0
Julie
Exceptional
Group Traveler
06-23-2017
Pros: Clean, comfortable room, excellent helpful staff, food and drink establishments in-house and the best cupcakes ever. I loved it all.
Cons: Not a thing!!
10.0
Richard
Exceptional
Traveling as Couple
06-23-2017
Pros: The staff was very friendly and knowledgeable.
Cons:
3.0
Verified Hotel Guest
Poor
Family with Young Children
06-23-2017
Pros: The design and location were great.
Cons: They did NOT have free parking (as advertised) and complained about our dog even though they claim to be dog-friendly.
9.0
Terry
Wonderful
Traveling as Couple
06-23-2017
Pros: Able to walk to the space needle and restaurants. Free shuttle ride.
Cons: Needed more breakfast options.
10.0
Thu Thuy
Exceptional
Group Traveler
06-23-2017
Pros: Location, cleanliness, quick check in check out
Cons:
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
06-23-2017
Pros: Location
Cons: Staff: rude HouseKeeping: room wasn't ready, had to wait over an hour past check-in for it to be ready. Asked for extra towels/pillows - after 6 hrs we went to front desk and got them. Wood floor: slippery. No tub in room: HUGE inconvenience (small kid
Pros: Super cool vibe at The Maxwell. Excellent location in Lower Queen Ann neighborhood . Walking distance to City Center( Space Needle) and local inexpensive restaurants. Would stay here again and again!
Cons:
9.0
Whitney
Wonderful
Traveling as Couple
06-23-2017
Pros: Funky and fun
Cons: The bathrooms were large but horribly designed. Water leaked out of the shower all over the bathroom floor. The shower head was poorly placed and I had to smash myself into the corner of a large shower to try and reduce water from escaping. Shocked!
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Friendly staff, accommodating, hip
Cons: Bedding was weird.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Room was beautiful, staff, amenities
Cons: Paying for extra people
10.0
Kim
Exceptional
Traveling as Couple
06-23-2017
Pros: Great staff, great location and wonderful room. Would stay here again!
Cons: Nothing
10.0
Michele
Exceptional
young couple
06-17-2017
Pros: Awesome hotel with free shuttle to city attractions
Would stay again
Cons:
9.5
John
Exceptional
young couple
06-16-2017
Pros: Reception staff outstanding. Shuttle service worked well.
Cons:
8.8
Kyla
Excellent
review category group of friends
06-13-2017
Pros: Complimentary pineapple water & cupcakes in the lobby were great; our suite was roomy & well-equipped! Bikes available for use, as well as a shuttle service.
Cons: Not enough dishes (i.e. none) in our kitchenette & no ice machine on our floor - no big deal thought.
9.6
Laurence
Exceptional
young couple
06-13-2017
Pros: The little extras.... Cupcakes, tea + coffee every afternoon in the foyer; the free shuttle into the town centre and the delightful driver; the complimentary popcorn ... The large room with the most comfortable bed I have ever slept in!!
The decor throughout is absolutely delightful and quirky, the staff very friendly and extremely helpful...... The pizza restaurant and bar on the premises is great value.... The Space Needle is a 5 minute easy walk from the hotel ...... Close enough to town to walk ..... All in all an excellent place to stay and we will definitely use it again
Cons: Nothing......,
8.3
Leanne87
Very Good
young couple
06-12-2017
Pros: Front desk and housekeeping were all very kind and helpful. The atmosphere was welcoming and friendly. The beds were ridiculously comfortable - those duvet covers are to die for - and the shower was so wonderful I didn't want to get out. The rooms are pleasantly decorated with a playful yet masculine whimsy.
Cons: Our Kuerig was broken so we were unable to have our morning coffee in bed, but they gave us a $25 gift certificate for future stay due to the inconvenience so it's hard to be upset about that!
We were not given a receipt upon check-out that broke down our charges.
8.8
Maria
Excellent
review category group of friends
06-11-2017
Pros: well located
Cons: breakfast very poor
9.2
Paul
Wonderful
solo traveller
06-09-2017
Pros: everything but the beer
Cons: the beer
8.3
Phillip
Very Good
young couple
06-07-2017
Pros: I have rated the location fair as it is not in the city centre, however it provides a shuttle bus to downtown & Seattle Centre during the day. For this reason I would stay here again and recommend to others. Overall the hotel is excellent, large rooms, staff friendly & helpful.
Cons:
9.2
Mom
Wonderful
family with young children
06-06-2017
Pros: Loved the pineapple theme... Rooms were very clean and comfortable.
Bikes, shuttle van and location exceptional!
Cons: The pool...Pool area not enticing to adults - very small, and strong smell of chemicals
I also like when hotels have coffee &/or continental breakfast included.
9.6
Kristie
Exceptional
young couple
06-03-2017
Pros: There was a fun, quirky vibe from the yellow bikes lined up in the lobby to the little stuffed dog that greater me in my room. The complimentary water bottles in the room were replenished daily free of charge. The robes were comfy and I loved the individual duvets on the bed! Also, the staff could not have been more friendly and helpful.
Cons: Nothing.
9.6
Ali
Exceptional
review category group of friends
06-01-2017
Pros: Beds were extremely comfortable. Great location and a very helpful staff.
Cons:
10.0
Linda
Exceptional
review category group of friends
05-31-2017
Pros: The pineapple theme was delightful! Most comfortable bed and spacious room ever! No detail was omitted for a great vacation!
Cons:
9.6
Gina
Exceptional
review category group of friends
05-30-2017
Pros: The staff was very welcoming and it was a great location.
Cons:
10.0
Anonymous
Exceptional
young couple
05-30-2017
Pros: Close to Space Needle and Chihuly exhibit
Cons: N/A
7.5
Alessia
Good
young couple
05-27-2017
Pros: The room was nice and comfy.
Cons: The gym is tiny! 2 treadmills and 1 was broken. The elliptical makes all kinds of noises. Literally the sign states 7 people is capacity. It was uncomfortable with 3 people in there.
5.8
Sheila
Okay
young couple
05-27-2017
Pros: The duvets
Cons: Toilet broken
Air conditioner super noisy
9.6
Susan
Exceptional
young couple
05-26-2017
Pros: Very unique place; decor is unique and delightful, The staff were all so very helpful. The perks (bikes to use, cupcakes in the afternoon) were appreciated.
Cons: Cost of parking is very high.
9.2
Anita
Wonderful
family with young children
05-23-2017
Pros: Beds were very comfortable and so was the room.
Cons: Needed to pay for the munchies or stuffed animal if we wanted them, I was thinking they were complimentary.
7.9
Audrey
Good
young couple
05-23-2017
Pros: - Located near the Space Needle
- Friendly and helpful staff
- Bed was very comfortable and the room was clean and well decorated
Liked the pineapple theme :)
Cons:
9.6
Tiffany
Exceptional
solo traveller
05-22-2017
Pros: The staff was extremely friendly and accommodating during my stay.
Cons: The bed and pillows in my room were quite soft, which is not my personal preference. However, I bet most people would love it.
9.2
Dila
Wonderful
review category group of friends
05-22-2017
Pros: Great decor and very friendly and helpful staff. Room was a good size and they thought of everything to make it comfortable. Would definitely stay here again.
Cons: Fitness room was very small and could get overly busy at peak times.
10.0
Binca
Exceptional
solo traveller
05-20-2017
Pros: The staff were extremely helpful. They let me check in early when i came off the cruise which i was very grateful for. The lobby was a nice place to chill out too. The staff were always happy to supply recommendations for places to visit, or to eat, and there was a handy shuttle bus service which took you to most of the main attractions. It really seemed to be in a nice part of town.
Cons: The room was not as nice as the room i first stayed in but given that i was checking in very early i was grateful. When i say it wasn't as nice, it seemed quite noisy on the second floor. I could hear people stamping around upstairs and there was a little bit of street noise. But this is me being super picky! I would 100% stay there again, and recommend it to anyone.
9.2
Diana
Wonderful
solo traveller
05-20-2017
Pros: I loved the European style comforters and complementary water. The hotel and rooms are extremely clean. The staff was very accommodating!
Cons: Nothing
10.0
Anonymous
Exceptional
family with young children
05-20-2017
Pros: Super friendly staff and cool rooms. Great location.
Cons: Sound proofing into the hall isn't so great. If you have a late night you'll here the maids going by in the morning clanking and banging away.
9.6
Joe
Exceptional
young couple
05-19-2017
Pros: We wanted a comfortable hotel close to the Seattle Opera. The Maxwell was the perfect hotel for our purposes.
Cons: Unfortunately, the onsite restaurant, The Rock, that serves the hotel closed their kitchen just about the time we got back from the opera. Fortunately we had some snacks in the room but we were looking forward to a fresh pizza. Not the Maxwells fault. We could have gone elsewhere.
10.0
Donna
Exceptional
young couple
05-19-2017
Pros: Great location and friendly staff!
Cons: The task of rolling up in the comforters ended up being difficult to sleep in; they kept falling off the bed.
9.2
Kaitlyn
Wonderful
solo traveller
05-17-2017
Pros: Super comfy pillows and adorable kitschy furniture in the lobby. Plus, the shower was way better than the one I have at home :)
Cons:
9.6
Anne
Exceptional
family with young children
05-15-2017
Pros: Second stay there. First time was not great but its location warranted another stay. Traveled there for Seattle U graduation and had family stay there as well so we had 3 rooms spread out over 4 days. Location, parking, services, rooms staff were all on their A game. Great job and loved the ease of getting our car and additional coffee pods, towels, car service for airport etc. Great job.
Cons: Restaurant could've been better but it was fine and a very nice staff. Overall and 8.5 for the food and beverages.
9.6
Alterhase
Exceptional
young couple
05-13-2017
Pros: Slept naked in "The Naked Experience" bedding. Outstanding.
Cons:
10.0
Brian
Exceptional
review category group of friends
05-09-2017
Pros: The bed although being high were very comfy
Cons: Nothing
9.6
Anonymous
Exceptional
family with young children
05-09-2017
Pros: Location in Lower Queen Anne was ideal for our visit.
Cons: It's just a bit pricey, but is a good place.
8.8
Christina
Excellent
solo traveller
05-08-2017
Pros:
Cons: The pool. The food
10.0
Binca
Exceptional
solo traveller
05-08-2017
Pros: Very comfy bed. HUGE room. Helpful staff. Great location.
Cons: I had to leave
8.3
Kim
Very Good
family with young children
04-30-2017
Pros: Friendly staff, big rooms and bathrooms!
Cons: Too hot in the room at night. Tried to cool it down by adjusting the temp control, but didn't do much.
Group of very loud ladies partying two doors down. From 4:00 pm until 11:00pm
9.6
Kathy
Exceptional
family with young children
04-30-2017
Pros: It was nice to have an on property restaurant, which had excellent food and the staff was very nice.
Cons: There wasn't any binder in the room telling about services, Wi-Fi or how things around the room worked. Also, it would be nice to have a little store to buy drinks, snacks etc. You had to walk about 4 or 5 blocks to purchase anything, be it food, drinks or sundries.
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