Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
An inviting lobby with plush seating and a fireplace greets guests as they enter this attractively appointed property. The rooms have light brown furnishings and the bathrooms offer large counters.
Smoke free premises. 122 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 75 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Proximity to airport. Totally quite.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: The staff at the desk was friendly especially the manager.
Cons: The restaurant was severely overpriced for breakfast. Slow service and food not cooked great. Main concern price
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff service. The cookies in the lobby were a nice touch.
Cons: The access information from the freeway was unsatisfactory for easy progress to the hotel location.
10.0
Anonymous
Exceptional
08-11-2017
Pros: very kind staff. clean rooms.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and quiet. Was only there 6 hours so that's what was important.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Love everything.
Pros: I wish I could stay there every night.
Cons: Making me eat cookies when checking in. ( not really ) The hotel made me late for work. I could not get out of bed, way to comfortable.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was very helpful. Even though they have a restaurant on site we asked for advice and directions to something different. They were very helpful and sent us to a great local place.
Cons: We were checking in around 9 pm and there was only one desk clerk. There were others checking in late also so we had to wait but they were very courteous.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice, comfortable, clean & quiet room. Great staff.
Cons: N/A
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, modern, comfortable, with friendly staff. Free Internet was fast and reliable.
Cons:
2.0
Anonymous
Poor
08-11-2017
Don't have much to say.
Pros: Not much.
Cons: Very difficult to find.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, affordable, easy to get to, super friendly staff, good coffee and cookies!!
Cons: Add stairmaster in the workout area?? Maybe some weights to use in gym.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was clean and the mattress was wonderful.
Cons: It was difficult finding our way back to the interstate
8.0
Anonymous
Very Good
08-11-2017
Pros: Very spacious, very comfortable beds, clean and friendly accommodating staff
Cons: Hotel restaurant , service, was great but food was scimpy and cold , disappointing for the price . Stayed at other Holiday Inn hotels where breakfast was complimentary and enjoyable .
7.0
Anonymous
Good
08-11-2017
Pros: The beds where very comfortable
Cons: There wasn't a Continental breakfast
10.0
Anonymous
Exceptional
08-11-2017
Pros: What I liked best about this hotel was the location. It was quiet and we slept very well.
Cons: No complaints from us!
3.0
Anonymous
Poor
08-11-2017
Pros: Location to airport
Cons: Hotel under renovations
5.0
Anonymous
Fair
08-11-2017
Pros: Size of rooms and amenities
Cons: Staff was less than desirable.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beds were very comfy, The staff was awesome and the motel had everything we forgot to pack lol.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel is conveniently located and the staff is always helpful and courteous. I have stayed at this hotel many times and have never been disappointed
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The price was amazing and the staff was the same! The rooms were huge and beautiful as well as clean!! Can't wait to stay here again!
Cons: Restaurant service was slow, but that's all!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was very clean, comfortable and lots of room!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything!
Cons: That I couldn't stay longer
1.0
Anonymous
Very Poor
08-11-2017
Pros: Proximity to airport
Cons: Room smelt musty. Close to mechanical room. Was noisy
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms decor and design were flawless
Cons: Everything was perfect
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was clean, updated, and the front desk staff was very professional. The restaurant was good and the prices were very reasonable.
Cons: Try to get back on 90 East bound from the hotel was a little weird. The beds were not as comfortable as I was hoping.
8.0
Anonymous
Very Good
08-11-2017
Pros: The bed was excellent
Cons: We had an issue with our room key before our check out time.
10.0
Anonymous
Exceptional
08-11-2017
Pros: great food at the restuarant
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Hot Tub, Beds, Restaurant
Cons: Pool was too cold. The beds were very high (that was ok) but the night stand between the beds was normal level (almost rolled onto the floor reaching for things from the bed). WiFi was a little slow at times, lagged). Tv lacking lots of our fav channels
9.0
Anonymous
Wonderful
08-11-2017
Pros: The lady who picked us up at the airport and then checked us in was so gracious and upbeat. It made even the late hour bearable.
Cons: We ate breakfast there, and everything was great except the fruit, which had obviously been cut on a dirty board or with a very dirty knife (onion and other unidentifiable nasty taste). It was bad enough to render it inedible.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Although the hotel room charge is more than I can normally afford it was more than worth the cost; very friendly staff, large spacious & clean room with all the amenities for a comfortable stay, quick shuttle ride to/from the airport, parking, restaurant
Cons: Nothing! I did not like
7.0
Anonymous
Good
08-11-2017
Pros: Clean, nice restaurant.
Cons: Housekeeping skipped our room. I suspect they were understaffed due to weather. Also, our heater was broken, but luckily our room didn't get too cold. Our stays here in the past have been good.
8.0
Anonymous
Very Good
08-11-2017
Pros: Room was nice, clean, just what I needed
Cons: The morning shuttle to get to the airport was supposed to leave at 4am. It was about 20degrees outside and the driver did not have the shuttle warmed and ready to go. He brought us outside and did not have the right key and had to go back inside. Easy fix
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice hotel, wonderful friendly helpful staff. Only minutes from the airport and about 15 minutes from downtown. Loved our stay here.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Good location.
Cons: A little dated, a little smelly
8.0
Anonymous
Very Good
08-11-2017
Pros: The beds were very comfortable. The shuttle service was excellent.
Cons: The hotel restaurant was not open for lunch and the hotel was not within walking distance to any restaurants. We asked for a wakeup call and never received one.
8.0
Anonymous
Very Good
08-11-2017
Pros: Decent bed, room was clean and nice.
Cons: Staff were all so-so to a bit above average.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The reception/check in was great (friendly staff). A happy surprise was the outside seating where we enjoyed a beer served in s chilled glass. A very hospitable hotel easy to get to.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bed was amazing
Cons: No it was very nice accommodations
10.0
Anonymous
Exceptional
08-11-2017
Pros: I was pleasantly surprised how clean it was. Beds were extremely comfortable...very short stay but would come back!
Cons: We came in around 1 am and the street light was out entering so it was extremely difficult to find....
8.3
Anonymous
Very Good
07-25-2017
Very good
Pros: Hotel was great.
Cons: Nothing to do with the hotel but the city of Spokane is a dump and the roads are terrible. I thought the roads in my town were bad Spokane's were so much worse.
8.3
Anonymous
Very Good
07-24-2017
Spacious clean room with a...
Pros: The food was very good. The setting was nice. It was very convenient. The waitresses were very pleasant.
Cons: The poor waitresses were overwhelmed. Totally understaffed for the job. It was extremely busy and they had a hard time keeping up. Because of the pressure they were under, I think it was difficult for them to remember the little things people were asking for, like creamer or more coffee. It wasn't just us. I noticed other parties waiting for things they had asked for and having to ask a second time. The waitresses were expected to hostess, wait tables, and bus their own tables, all while being pleasant. You need to hire more help for breakfast!
8.3
Anonymous
Very Good
07-24-2017
Very clean but expensive for...
Pros: Loved having a Keurig coffee maker!
Cons: More/better coffee creamer - those little packets they give you in most hotels just don't cut it.
The bed was much too firm for me.
7.5
Anonymous
Good
07-23-2017
Would definitely visit again.
Pros: I especially appreciated the hot breakfast served and the selection.
Cons: Nothing comes toround really, I had a good stay.
5.8
Anonymous
Okay
06-18-2017
If you like cold showers...
Pros: Staff very friendly although it would have been nice if housekeeping wasn't knocking on the door while the do not disturb card was on the door.
Cons: The shower water was lukewarm at best.
6.3
Anonymous
Pleasant
06-14-2017
Pleasant
Pros: Location to airport and free shuttle to airport
Cons: Unfriendly staff and maids coming into room twice before 10 AM.
10.0
Anonymous
Exceptional
05-15-2017
Exceptional
Pros: Employees were great. Very clean. Knowledgeable place to stay
Cons: Had to leave for flight at 4 am and did not get breakfast welcoming
10.0
Anonymous
Exceptional
05-01-2017
Quiet, comfortable night
Pros: Great stay
Cons: Noisy heater
10.0
Anonymous
Exceptional
04-22-2017
Exceptional
Pros: Great bed, really nice staff
Cons: No view
9.2
Anonymous
Wonderful
04-17-2017
Superb
Pros: Clean, quiet, comfortable. Would stay again.
Cons: No ice or vending on first floor, Ice & vending on top 2 floors only.
7.9
Anonymous
Good
04-15-2017
Good
Pros: Convenient to the airport the place I needed to be the morning after. The staff were all VERY nice, and VERY helpful.
Cons: Price was about 20-25% too high for this property and its quality compared to other higher rated hotels. Also, the AC didn't work in my room, and the window would only open a couple of inches, which made the room a bit warm for my tastes. Finally, the bed was way too soft for my liking, but some people are likely fine with that.
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