Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This property's location is a convenient, short walk to all areas of downtown, including museums, shopping and dining. Comfortable rooms offer contemporary décor and oversize desks.
Smoke free premises. 162 units. 6 stories, interior corridors.
I-5 exit 133 (City Center) to I-705 N exit S 15th St, just s; downtown. Across from Tacoma Convention & Trade Center. 1515 Commerce St 98402. Station: Convention Center/S 15th.
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Pros: Overall experience was wonderful! The room size was great!
Cons: The pool was very small.
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: Comfortable beds and clean rooms. Easy access to amenities. Staff friendly and helpful.
Cons:
10.0
Susan
Exceptional
Solo Traveler
06-23-2017
Pros: Great location; friendly staff, comfortable beds, nice rooms.
Cons:
8.0
Kathryn
Very Good
Traveling as Couple
06-23-2017
Pros: The room was great - very quiet and clean.
Cons: The breakfast place was just heated up egg sandwiches in the microwave, so wish there was another choice for a sit-down, waited-on meal. The espresso (even though Starbuck's) was not great.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Great sized rooms, very clean and nice.
Cons: The staff spoke so softly that I had to ask her to repeat herself several times. There was no continental breakfast - other Marriott hotels I've stayed at had a fabulous breakfast. Plus had to pay for parking. My great deal wasn't so great after all.
10.0
Daniel
Exceptional
Traveling as Couple
06-23-2017
Pros: It was centrally located to places we visited
Cons: no
10.0
Daniel
Exceptional
Traveling as Couple
06-23-2017
Pros: The friendly desk clerks as well as the young men at the valet service.
Cons: The people at the breakfast counter were not the friendliest people, when I asked the young man at the counter to twice bake my bagel, his response was I will leave it in the toaster a little longer (it needed to be twice toasted)
9.0
Vu
Wonderful
Family with Young Children
06-23-2017
Pros: The location and how modern it was. Very clean hotel.
Cons: The walls seem a little thin. We were able to hear people are talking late at night. We arrive at the hotel around 11pm and tried to get some sleep but we could hear other talking. Not a big deal but it might affect other guests.
10.0
Eduardo
Exceptional
06-23-2017
Pros: Everybody was so nice and so clean
Cons: Everything is okay
9.2
Connie
Wonderful
solo traveller
05-29-2017
Pros: A restaurant and bar would have made the place perfect.
Cons: No restaurant or bar. Got there during a huge influx and had to wait in line for a very long time to use valet.
8.8
Debra
Excellent
young couple
03-27-2017
Pros: Good location. Could walk to Glass Museum.
Cons: Had to call security late at night to stop a loud party with Rap music next door.
And couldn't get our car out of valet parking to go to a event. Had to call a taxi. Very frustrating!
10.0
Frederick
Exceptional
family with young children
03-06-2017
Pros: Our 2 Queen room was spacious.
Plenty of towels.
Comfy beds.
Bistro was friendly and made good Mochas.
Cons: Parking is a little of a pain but nothing they can do about it.
The HVAC unit in our room came on every 20 mins for 10 seconds, even though we turned the system off at the thermostat. I think it needs servicing.
9.6
Anonymous
Exceptional
young couple
01-15-2017
Pros: comfy and clean room
Cons: housekeeping woke us up trying to come into clean our room a few hours before our scheduled checkout
7.9
Vicki
Good
family with young children
01-04-2017
Pros: Staff very friendly, bed was comfortable, liked the Starbucks at the bistro
Cons: Room was much smaller than it looked in the pictures, same with the pool.
7.9
Václav
Good
family with young children
12-16-2016
Pros: Swimming pool was not packed.
Cons: Breakfasts included in the rate are complicated, there are rules about what we can order and it was challenging to get it right for a family.
9.6
Charles
Exceptional
solo traveller
11-20-2016
Pros: Beautiful hotel and staff. Thank you for
hosting the Imperial Court of Tacoma with
grasiousnes. I hope they will continue to
use your hotel in the future.
Cons:
9.2
Joan
Wonderful
solo traveller
10-31-2016
Pros: Desk staff was very helpful.
Cons:
9.2
Nancy
Wonderful
young couple
09-26-2016
Pros: free wifi
Cons: No free breakfast
No free coffee
Would have been great but think coffee and breakfast should be included for the price.
5.8
Maria
Okay
young couple
09-08-2016
Pros:
Cons: Thin walls, lots of noise, called front desk, didn't really help
7.1
Sarah
Good
family with young children
08-24-2016
Pros: Like the location
Cons: Too much money
10.0
College
Exceptional
family with older children
08-23-2016
Pros: Super spotless and comfy. We slept great!
Cons:
9.6
Christie
Exceptional
family with young children
08-02-2016
Pros: Nice pool for kids. Good food value.
Cons: Some staff were terrific.
10.0
Frank
Exceptional
mature couple
07-30-2016
Pros: Bed great , didn't have the eggs !
Cons:
7.1
Diana
Good
mature couple
07-26-2016
Pros: The location was convenient
Cons: Staff were very friendly and and helpful. The wifi connection in the room was very weak, couldn't open emails etc. Had better
wifi reception in the lobby which was a bit
inconvenient. The bathroom expecially the
toilet needed remodeling.
9.6
Mark
Exceptional
family with older children
07-25-2016
Pros: Great hotel, Great location for seeing Tacoma
Cons:
9.2
George
Wonderful
mature couple
06-28-2016
Pros: Convenient locations, Clean, Coffee Shop in lobby nice.
Cons: The A/C unit in the room was loud.
9.6
Adilene
Exceptional
young couple
06-14-2016
Pros: Room was nice and clean. The bed was amazing.
Cons: Nothing at all.
9.6
Christy
Exceptional
solo traveller
06-07-2016
Pros: The room made me feel like I was the most important client. So comfortable!!! Luxurious without the high price tag. Very clean and welcoming. Customer service very friendly and smiled!!!! Valet service was efficient and very friendly. You have a great staff. Keep up the good work. I will be back
Cons: Maybe breakfast hours extended a bit on Sundays
10.0
Caleb
Exceptional
solo traveller
04-27-2016
Pros: Great staff, great location, the room was super clean.
Cons:
9.6
Rodney
Exceptional
family with young children
04-05-2016
Pros: Clean,comfortable and quite. Enjoyed our stay
Cons:
7.5
Me
Good
solo traveller
02-09-2016
Pros:
Cons: No hotel bar
10.0
Shawna
Exceptional
family with young children
01-28-2016
Pros: The bar went out of their way to make my boys a special dessert
Cons:
8.8
Chris
Excellent
family with young children
01-03-2016
Pros: I reserved a king with pull out bed for the kids but the pull out bed was very disappointing but the staff at the front desk was more than willing to help us get into a different room with two queen beds
Cons: The pullout bed should be described as a very small bed
7.5
Anonymous
Good
mature couple
10-18-2015
Pros: Cordial staff goes out of their way to assist lodgers. The fitness center is excellent.
Cons: The breakfast bar could have additional offerings.
7.5
John
Good
mature couple
10-10-2015
Pros: Lovely large room looking out towards Mount Rainier. Good location for visiting the glass museum.
Cons: There was no proper restaurant in the hotel, merely a place where you could get 'food on the go', a semi-cafeteria style facility.
8.8
Susan
Excellent
family with older children
09-22-2015
Pros: Hotel staff was great - really helpful in providing locations, getting car out of valet, etc.
Cons: Noise levels within the hotel - and beds were too soft!
10.0
Soccermom_79
Exceptional
family with older children
09-09-2015
Pros: Beautiful establishment, wonderful staff, good location for a great price!
Cons: Absolutely nothing.
10.0
Seth
Exceptional
solo traveller
08-27-2015
Pros: room was very comfortable staff was great
Cons:
9.6
Brandi
Exceptional
review category group of friends
08-25-2015
Pros: I loved the valet option. I'm not from that area and I had no clue where I could park my car.
Cons: Two things...
1. The pillows on the bed are firm and that gave me a head ache, so if you're like me and like soft pillows, request them or bring your own.
2. The bar closed at 10pm... Who does that? We were looking forward to winding down and having a few cocktails at the bar in our hotel but the bar was closed. That was a huge disapointment.
10.0
Nw
Exceptional
mature couple
08-21-2015
Pros: Quiet, clean, modern hotel in perfect location
Cons:
9.6
Andrew
Exceptional
family with young children
08-18-2015
Pros: Great location and pool was great for kids. Room was comfortable and well appointed.
Cons:
9.2
Michelle
Wonderful
young couple
08-05-2015
Pros: The room was comfortable and very cleaned.
Cons: It would be great if there could be more choices on the menu; also for the snack market, if there could be more healthy choices.
9.6
Peter
Exceptional
mature couple
07-23-2015
Pros: Central location so we could easily visit our daughter living in her condo up the Street. Normal prices at the Bistro and great choice of Breakfast fare.
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